180 Ways to Walk the Customer Service Talk

180 Ways to Walk the Customer Service Talk

Author: Eric Lee Harvey

Publisher: The Walk The Talk Company

Published: 1999

Total Pages: 60

ISBN-13: 9781885228345

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180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity. At its low price, if everyone adopts just a few ideas to help ensure customers come back again, this book will pay for itself. All employees at every level of the organization need this powerful guide ... from front line employees, to call center representatives, sales people, telemarketers, managers, client services and marketing teams.


Book Synopsis 180 Ways to Walk the Customer Service Talk by : Eric Lee Harvey

Download or read book 180 Ways to Walk the Customer Service Talk written by Eric Lee Harvey and published by The Walk The Talk Company. This book was released on 1999 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: 180 Ways To Walk The Customer Service Talk is the resource you'll want to read and distribute to every person in your organization. Packed with powerful strategies and tips to cultivate world-class customer service, this handbook promises to be the answer to getting everyone "Walking The Customer Service Talk" and building a reputation of service integrity. At its low price, if everyone adopts just a few ideas to help ensure customers come back again, this book will pay for itself. All employees at every level of the organization need this powerful guide ... from front line employees, to call center representatives, sales people, telemarketers, managers, client services and marketing teams.

180 Ways to Walk the Recognition Talk

180 Ways to Walk the Recognition Talk

Author: Eric Harvey

Publisher: The Walk The Talk Company

Published: 2000

Total Pages: 60

ISBN-13: 9781885228369

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Book Synopsis 180 Ways to Walk the Recognition Talk by : Eric Harvey

Download or read book 180 Ways to Walk the Recognition Talk written by Eric Harvey and published by The Walk The Talk Company. This book was released on 2000 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt:

180 Ways to Effectively Deal with Change

180 Ways to Effectively Deal with Change

Author: Laurie Calzada

Publisher: The Walk The Talk Company

Published: 2007

Total Pages: 52

ISBN-13: 9781885228802

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Book Synopsis 180 Ways to Effectively Deal with Change by : Laurie Calzada

Download or read book 180 Ways to Effectively Deal with Change written by Laurie Calzada and published by The Walk The Talk Company. This book was released on 2007 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Managing Knock Your Socks Off Service

Managing Knock Your Socks Off Service

Author: Chip Bell

Publisher: AMACOM

Published: 2013-05-01

Total Pages: 250

ISBN-13: 0814432050

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You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company’s frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations, and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.


Book Synopsis Managing Knock Your Socks Off Service by : Chip Bell

Download or read book Managing Knock Your Socks Off Service written by Chip Bell and published by AMACOM. This book was released on 2013-05-01 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company’s frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations, and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.

180 Ways to Walk the Motivation Talk

180 Ways to Walk the Motivation Talk

Author: John Baldoni

Publisher: The Walk The Talk Company

Published: 2002-04

Total Pages: 60

ISBN-13: 9781885228444

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Book Synopsis 180 Ways to Walk the Motivation Talk by : John Baldoni

Download or read book 180 Ways to Walk the Motivation Talk written by John Baldoni and published by The Walk The Talk Company. This book was released on 2002-04 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt:

How to Talk About Books You Haven't Read

How to Talk About Books You Haven't Read

Author: Pierre Bayard

Publisher: Bloomsbury Publishing USA

Published: 2010-08-10

Total Pages: 129

ISBN-13: 1596917148

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In this delightfully witty, provocative book, literature professor and psychoanalyst Pierre Bayard argues that not having read a book need not be an impediment to having an interesting conversation about it. (In fact, he says, in certain situations reading the book is the worst thing you could do.) Using examples from such writers as Graham Greene, Oscar Wilde, Montaigne, and Umberto Eco, he describes the varieties of "non-reading"-from books that you've never heard of to books that you've read and forgotten-and offers advice on how to turn a sticky social situation into an occasion for creative brilliance. Practical, funny, and thought-provoking, How to Talk About Books You Haven't Read-which became a favorite of readers everywhere in the hardcover edition-is in the end a love letter to books, offering a whole new perspective on how we read and absorb them.


Book Synopsis How to Talk About Books You Haven't Read by : Pierre Bayard

Download or read book How to Talk About Books You Haven't Read written by Pierre Bayard and published by Bloomsbury Publishing USA. This book was released on 2010-08-10 with total page 129 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this delightfully witty, provocative book, literature professor and psychoanalyst Pierre Bayard argues that not having read a book need not be an impediment to having an interesting conversation about it. (In fact, he says, in certain situations reading the book is the worst thing you could do.) Using examples from such writers as Graham Greene, Oscar Wilde, Montaigne, and Umberto Eco, he describes the varieties of "non-reading"-from books that you've never heard of to books that you've read and forgotten-and offers advice on how to turn a sticky social situation into an occasion for creative brilliance. Practical, funny, and thought-provoking, How to Talk About Books You Haven't Read-which became a favorite of readers everywhere in the hardcover edition-is in the end a love letter to books, offering a whole new perspective on how we read and absorb them.

180 Ways to Walk the Leadership Talk

180 Ways to Walk the Leadership Talk

Author: John Baldoni

Publisher: The Walk The Talk Company

Published: 2000

Total Pages: 60

ISBN-13: 9781885228383

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This book gives you practical ideas and strategies to lead yourself and others for the benefit of the group, the team, yourself, and your business.


Book Synopsis 180 Ways to Walk the Leadership Talk by : John Baldoni

Download or read book 180 Ways to Walk the Leadership Talk written by John Baldoni and published by The Walk The Talk Company. This book was released on 2000 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book gives you practical ideas and strategies to lead yourself and others for the benefit of the group, the team, yourself, and your business.

180 Ways to Build Employee Engagement

180 Ways to Build Employee Engagement

Author: Brian Gareau

Publisher: The Walk The Talk Company

Published: 2020-03-02

Total Pages: 60

ISBN-13: 9781935537922

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"Why is it that so many leaders make employee engagement a low priority? Why don't they hold themselves and others more accountable for making it happen? Two primary reasons: either they don't care to - or they don't know how to. This book was written for members of that latter group. And it's for those leaders who get that effective strategies and plans without dedicated people executing them fall short of expectations, that great products without team members providing quality service will not build customer loyalty, that competitive wages and benefits are not the only things that motivate employees."--Book cover.


Book Synopsis 180 Ways to Build Employee Engagement by : Brian Gareau

Download or read book 180 Ways to Build Employee Engagement written by Brian Gareau and published by The Walk The Talk Company. This book was released on 2020-03-02 with total page 60 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Why is it that so many leaders make employee engagement a low priority? Why don't they hold themselves and others more accountable for making it happen? Two primary reasons: either they don't care to - or they don't know how to. This book was written for members of that latter group. And it's for those leaders who get that effective strategies and plans without dedicated people executing them fall short of expectations, that great products without team members providing quality service will not build customer loyalty, that competitive wages and benefits are not the only things that motivate employees."--Book cover.

180 Ways to Walk the Recognition Talk

180 Ways to Walk the Recognition Talk

Author: Eric Harvey

Publisher:

Published: 1995

Total Pages: 43

ISBN-13:

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Book Synopsis 180 Ways to Walk the Recognition Talk by : Eric Harvey

Download or read book 180 Ways to Walk the Recognition Talk written by Eric Harvey and published by . This book was released on 1995 with total page 43 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Small Talk, Big Results

Small Talk, Big Results

Author: Diane Windingland

Publisher: Small Talk Big Results

Published: 2010-10-30

Total Pages: 78

ISBN-13: 0983007802

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Little tips and techniques for big success in business.


Book Synopsis Small Talk, Big Results by : Diane Windingland

Download or read book Small Talk, Big Results written by Diane Windingland and published by Small Talk Big Results. This book was released on 2010-10-30 with total page 78 pages. Available in PDF, EPUB and Kindle. Book excerpt: Little tips and techniques for big success in business.