Cognitive Work Analysis: Coping with Complexity

Cognitive Work Analysis: Coping with Complexity

Author: Daniel P. Jenkins

Publisher: CRC Press

Published: 2017-09-18

Total Pages: 298

ISBN-13: 1317164709

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'Complex sociotechnical systems' are systems made up of numerous interacting parts, both human and non-human, operating in dynamic, ambiguous and safety critical domains. Cognitive Work Analysis (CWA) is a structured framework specifically developed for considering the development and analysis of these complex socio-technical systems. Unlike many human factors approaches, CWA does not focus on how human-system interaction should proceed (normative modelling) or how human-system interaction currently works (descriptive modelling). Instead, through a focus on constraints, it develops a model of how work can be conducted within a given work domain, without explicitly identifying specific sequences of actions (formative modelling). The framework leads the analyst to consider the environment the task takes place within, and the effect of the imposed constraints on the way work can be conducted. It provides guidance through the process of answering the questions of why the system exists, what activities can be conducted within the domain as well as how these activities can be achieved, and who can perform them. The first part of the book contains a comprehensive description of CWA, introducing it to the uninitiated. It then presents a number of applications in complex military domains to explore and develop the benefits of CWA. Unlike much of the previous literature, particular attention is placed on exploring the CWA framework in its entirety. This holistic approach focuses on the system environment, the activity that takes place within it, the strategies used to conduct this activity, the way in which the constituent parts of the system (both human and non-human) interact and the behaviour required. Each stage of this analysis identifies the constraints governing the system; it is contended that through this holistic understanding of constraints, recommendations can be made for the design of system interaction; increasing the ability of users to cope with unanticipated, unexpected situations. This book discusses the applicability of the approach in system analysis, development and evaluation. It provides process to what was previously a loosely defined framework.


Book Synopsis Cognitive Work Analysis: Coping with Complexity by : Daniel P. Jenkins

Download or read book Cognitive Work Analysis: Coping with Complexity written by Daniel P. Jenkins and published by CRC Press. This book was released on 2017-09-18 with total page 298 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'Complex sociotechnical systems' are systems made up of numerous interacting parts, both human and non-human, operating in dynamic, ambiguous and safety critical domains. Cognitive Work Analysis (CWA) is a structured framework specifically developed for considering the development and analysis of these complex socio-technical systems. Unlike many human factors approaches, CWA does not focus on how human-system interaction should proceed (normative modelling) or how human-system interaction currently works (descriptive modelling). Instead, through a focus on constraints, it develops a model of how work can be conducted within a given work domain, without explicitly identifying specific sequences of actions (formative modelling). The framework leads the analyst to consider the environment the task takes place within, and the effect of the imposed constraints on the way work can be conducted. It provides guidance through the process of answering the questions of why the system exists, what activities can be conducted within the domain as well as how these activities can be achieved, and who can perform them. The first part of the book contains a comprehensive description of CWA, introducing it to the uninitiated. It then presents a number of applications in complex military domains to explore and develop the benefits of CWA. Unlike much of the previous literature, particular attention is placed on exploring the CWA framework in its entirety. This holistic approach focuses on the system environment, the activity that takes place within it, the strategies used to conduct this activity, the way in which the constituent parts of the system (both human and non-human) interact and the behaviour required. Each stage of this analysis identifies the constraints governing the system; it is contended that through this holistic understanding of constraints, recommendations can be made for the design of system interaction; increasing the ability of users to cope with unanticipated, unexpected situations. This book discusses the applicability of the approach in system analysis, development and evaluation. It provides process to what was previously a loosely defined framework.

Cognitive Work Analysis

Cognitive Work Analysis

Author: Neville A. Stanton

Publisher: CRC Press

Published: 2017-07-14

Total Pages: 605

ISBN-13: 1317164733

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Over the past decade, Cognitive Work Analysis (CWA) has been one of the popular human factors approaches for complex systems evaluation and design applications. This is reflected by a diverse range of applications across safety critical domains. The book brings together a series of CWA applications and discussions from world-leading human factors researchers and practitioners. It begins with an overview of the CWA framework, including its theoretical underpinnings, the methodological approaches involved (including practical guidance on each phase), and previous applications of the framework. The core of the book is a series of CWA applications, undertaken in a wide range of safety critical domains for a range of purposes. These serve to demonstrate the contribution that CWA can make to real-world projects and provide readers with inspiration for how such analyses can be practically carried out. Following this, a series of applications in which new approaches or adaptations have been added to the framework are presented. These show how practical applications feedback into the theories/approaches underpinning CWA. The closing chapter then speculates on future applications of the framework and on a series of new research directions required in order to enhance its utility. In emphasising the practical realities of performing CWA, and the real-world impacts it can provide, the book tackles several common misconceptions in a constructive and persuasive way. It provides a welcome demonstration of how CWA can be a powerful ally in tackling complexity-related problems that afflict systems in all areas.


Book Synopsis Cognitive Work Analysis by : Neville A. Stanton

Download or read book Cognitive Work Analysis written by Neville A. Stanton and published by CRC Press. This book was released on 2017-07-14 with total page 605 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past decade, Cognitive Work Analysis (CWA) has been one of the popular human factors approaches for complex systems evaluation and design applications. This is reflected by a diverse range of applications across safety critical domains. The book brings together a series of CWA applications and discussions from world-leading human factors researchers and practitioners. It begins with an overview of the CWA framework, including its theoretical underpinnings, the methodological approaches involved (including practical guidance on each phase), and previous applications of the framework. The core of the book is a series of CWA applications, undertaken in a wide range of safety critical domains for a range of purposes. These serve to demonstrate the contribution that CWA can make to real-world projects and provide readers with inspiration for how such analyses can be practically carried out. Following this, a series of applications in which new approaches or adaptations have been added to the framework are presented. These show how practical applications feedback into the theories/approaches underpinning CWA. The closing chapter then speculates on future applications of the framework and on a series of new research directions required in order to enhance its utility. In emphasising the practical realities of performing CWA, and the real-world impacts it can provide, the book tackles several common misconceptions in a constructive and persuasive way. It provides a welcome demonstration of how CWA can be a powerful ally in tackling complexity-related problems that afflict systems in all areas.

Joint Cognitive Systems

Joint Cognitive Systems

Author: Erik Hollnagel

Publisher: CRC Press

Published: 2005-02-28

Total Pages: 236

ISBN-13: 1420038192

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Nothing has been more prolific over the past century than human/machine interaction. Automobiles, telephones, computers, manufacturing machines, robots, office equipment, machines large and small; all affect the very essence of our daily lives. However, this interaction has not always been efficient or easy and has at times turned fairly hazardous.


Book Synopsis Joint Cognitive Systems by : Erik Hollnagel

Download or read book Joint Cognitive Systems written by Erik Hollnagel and published by CRC Press. This book was released on 2005-02-28 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Nothing has been more prolific over the past century than human/machine interaction. Automobiles, telephones, computers, manufacturing machines, robots, office equipment, machines large and small; all affect the very essence of our daily lives. However, this interaction has not always been efficient or easy and has at times turned fairly hazardous.

Human Information Interaction

Human Information Interaction

Author: Raya Fidel

Publisher: MIT Press

Published: 2012-03-23

Total Pages: 365

ISBN-13: 0262300702

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A fresh research approach that bridges the study of human information interaction and the design of information systems. Human information interaction (HII) is an emerging area of study that investigates how people interact with information; its subfield human information behavior (HIB) is a flourishing, active discipline. Yet despite their obvious relevance to the design of information systems, these research areas have had almost no impact on systems design. One issue may be the contextual complexity of human interaction with information; another may be the difficulty in translating real-life and unstructured HII complexity into formal, linear structures necessary for systems design. In this book, Raya Fidel proposes a research approach that bridges the study of human information interaction and the design of information systems: cognitive work analysis (CWA). Developed by Jens Rasmussen and his colleagues, CWA embraces complexity and provides a conceptual framework and analytical tools that can harness it to create design requirements. CWA offers an ecological approach to design, analyzing the forces in the environment that shape human interaction with information. Fidel reviews research in HIB, focusing on its contribution to systems design, and then presents the CWA framework. She shows that CWA, with its ecological approach, can be used to overcome design challenges and lead to the development of effective systems. Researchers and designers who use CWA can increase the diversity of their analytical tools, providing them with an alternative approach when they plan research and design projects. The CWA framework enables a collaboration between design and HII that can create information systems tailored to fit human lives.


Book Synopsis Human Information Interaction by : Raya Fidel

Download or read book Human Information Interaction written by Raya Fidel and published by MIT Press. This book was released on 2012-03-23 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fresh research approach that bridges the study of human information interaction and the design of information systems. Human information interaction (HII) is an emerging area of study that investigates how people interact with information; its subfield human information behavior (HIB) is a flourishing, active discipline. Yet despite their obvious relevance to the design of information systems, these research areas have had almost no impact on systems design. One issue may be the contextual complexity of human interaction with information; another may be the difficulty in translating real-life and unstructured HII complexity into formal, linear structures necessary for systems design. In this book, Raya Fidel proposes a research approach that bridges the study of human information interaction and the design of information systems: cognitive work analysis (CWA). Developed by Jens Rasmussen and his colleagues, CWA embraces complexity and provides a conceptual framework and analytical tools that can harness it to create design requirements. CWA offers an ecological approach to design, analyzing the forces in the environment that shape human interaction with information. Fidel reviews research in HIB, focusing on its contribution to systems design, and then presents the CWA framework. She shows that CWA, with its ecological approach, can be used to overcome design challenges and lead to the development of effective systems. Researchers and designers who use CWA can increase the diversity of their analytical tools, providing them with an alternative approach when they plan research and design projects. The CWA framework enables a collaboration between design and HII that can create information systems tailored to fit human lives.

Complexity

Complexity

Author: Nicholas Rescher

Publisher: Transaction Publishers

Published: 1998

Total Pages: 246

ISBN-13: 9781412820080

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"This volume explores the nature of complexity and considers its bearing on our world and how we manage our affairs within it." "Rescher's overall lesson is that the management of our affairs within a socially, technologically, and cognitively complex environment is plagued with vast management problems and risks of mishap. Although Rescher offers a sobering outlook, he also believes that complexity entails mixed blessings: our imperfect knowledge provides a rationale for putting forth our best efforts. This volume will be of interest to those interested in philosophy, the philosophy of science, science policy studies, and future studies." --Book Jacket.


Book Synopsis Complexity by : Nicholas Rescher

Download or read book Complexity written by Nicholas Rescher and published by Transaction Publishers. This book was released on 1998 with total page 246 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This volume explores the nature of complexity and considers its bearing on our world and how we manage our affairs within it." "Rescher's overall lesson is that the management of our affairs within a socially, technologically, and cognitively complex environment is plagued with vast management problems and risks of mishap. Although Rescher offers a sobering outlook, he also believes that complexity entails mixed blessings: our imperfect knowledge provides a rationale for putting forth our best efforts. This volume will be of interest to those interested in philosophy, the philosophy of science, science policy studies, and future studies." --Book Jacket.

Applications of Cognitive Work Analysis

Applications of Cognitive Work Analysis

Author: Ann M. Bisantz

Publisher: CRC Press

Published: 2008-10-29

Total Pages: 400

ISBN-13: 0805861513

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Despite continued interest in Cognitive Work Analysis (CWA) techniques for the analysis and design of complex, human-technology systems, few published accounts exist that document all of the five recommended phases of CWA in real world applications. Delineating a work-centered conceptual framework that guides the design of technology, Applications of Cognitive Work Analysis provides the understanding necessary to apply these robust techniques to real world, large scale system design problems in a variety of domains. The book provides a complete CWA analysis for a complex, simulated air traffic control environment and a three phase analysis of an actual healthcare system. It includes detailed applications of work domain, control tasks, and strategies analysis for systems including military command and control, transportation, and emergency management. The contributors present discussions and examples of techniques drawn from research and design traditions other than CWA that can be used to complement and enrich CWA analyses in areas of social and organization analysis, and knowledge and skills analysis. They emphasize important theoretical and application oriented advances in CWA related to the integration of CWA within a larger system design. The concluding chapter examines the progress of CWA as a cognitive engineering tool, then outlines its theoretical underpinnings and a path for the future of this approach. The book demonstrates how these methods can be applied in complex, real world design contexts, subject to constraints of cost, time, and information. It shows the how, when, and where CWA techniques can be integrated into the systems engineering design process and provides concrete evidence for the value that the CWA approach provides in every domain.


Book Synopsis Applications of Cognitive Work Analysis by : Ann M. Bisantz

Download or read book Applications of Cognitive Work Analysis written by Ann M. Bisantz and published by CRC Press. This book was released on 2008-10-29 with total page 400 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite continued interest in Cognitive Work Analysis (CWA) techniques for the analysis and design of complex, human-technology systems, few published accounts exist that document all of the five recommended phases of CWA in real world applications. Delineating a work-centered conceptual framework that guides the design of technology, Applications of Cognitive Work Analysis provides the understanding necessary to apply these robust techniques to real world, large scale system design problems in a variety of domains. The book provides a complete CWA analysis for a complex, simulated air traffic control environment and a three phase analysis of an actual healthcare system. It includes detailed applications of work domain, control tasks, and strategies analysis for systems including military command and control, transportation, and emergency management. The contributors present discussions and examples of techniques drawn from research and design traditions other than CWA that can be used to complement and enrich CWA analyses in areas of social and organization analysis, and knowledge and skills analysis. They emphasize important theoretical and application oriented advances in CWA related to the integration of CWA within a larger system design. The concluding chapter examines the progress of CWA as a cognitive engineering tool, then outlines its theoretical underpinnings and a path for the future of this approach. The book demonstrates how these methods can be applied in complex, real world design contexts, subject to constraints of cost, time, and information. It shows the how, when, and where CWA techniques can be integrated into the systems engineering design process and provides concrete evidence for the value that the CWA approach provides in every domain.

The Oxford Handbook of Cognitive Engineering

The Oxford Handbook of Cognitive Engineering

Author: John D. Lee

Publisher: Oxford University Press

Published: 2013-03-07

Total Pages: 659

ISBN-13: 0199757186

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This handbook is the first to provide comprehensive coverage of original state-of-the-science research, analysis, and design of integrated, human-technology systems.


Book Synopsis The Oxford Handbook of Cognitive Engineering by : John D. Lee

Download or read book The Oxford Handbook of Cognitive Engineering written by John D. Lee and published by Oxford University Press. This book was released on 2013-03-07 with total page 659 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook is the first to provide comprehensive coverage of original state-of-the-science research, analysis, and design of integrated, human-technology systems.

Handbook of Systems Thinking Methods

Handbook of Systems Thinking Methods

Author: Paul M. Salmon

Publisher: CRC Press

Published: 2022-08-19

Total Pages: 331

ISBN-13: 1000602761

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The systems thinking philosophy has become popular in human factors and ergonomics and safety science. These methods are being used to understand and resolve complex societal problems in areas such as transport safety, workplace safety, medication error, disaster management, child abuse, financial crises, terrorism, climate change and public health and wellbeing. This handbook presents practical step-by-step guidance for practitioners and researchers wishing to use these methods to tackle complex problems. Each method includes an example case study which demonstrates how the method can be applied and how the results can be interpreted and translated into practical recommendations. The book presents practical guidance on state-of-the-art systems thinking methods and offers case study applications describing systems thinking methods in novel areas. It explains how to translate the outputs of systems thinking methods in practice and introduces systems thinking with an overview of Human Factors and Ergonomics applications. This book will serve as a great reference for students and engineers in the field of systems engineering, complex systems and the design and development of systems, including ergonomics/human factors and systems engineers, designers, architects, industrial engineers, project management engineers, reliability engineers, risk engineers, software engineers and computer engineers.


Book Synopsis Handbook of Systems Thinking Methods by : Paul M. Salmon

Download or read book Handbook of Systems Thinking Methods written by Paul M. Salmon and published by CRC Press. This book was released on 2022-08-19 with total page 331 pages. Available in PDF, EPUB and Kindle. Book excerpt: The systems thinking philosophy has become popular in human factors and ergonomics and safety science. These methods are being used to understand and resolve complex societal problems in areas such as transport safety, workplace safety, medication error, disaster management, child abuse, financial crises, terrorism, climate change and public health and wellbeing. This handbook presents practical step-by-step guidance for practitioners and researchers wishing to use these methods to tackle complex problems. Each method includes an example case study which demonstrates how the method can be applied and how the results can be interpreted and translated into practical recommendations. The book presents practical guidance on state-of-the-art systems thinking methods and offers case study applications describing systems thinking methods in novel areas. It explains how to translate the outputs of systems thinking methods in practice and introduces systems thinking with an overview of Human Factors and Ergonomics applications. This book will serve as a great reference for students and engineers in the field of systems engineering, complex systems and the design and development of systems, including ergonomics/human factors and systems engineers, designers, architects, industrial engineers, project management engineers, reliability engineers, risk engineers, software engineers and computer engineers.

Cognitive Work Analysis

Cognitive Work Analysis

Author: Neville Anthony Stanton

Publisher: CRC Press

Published: 2017-06-08

Total Pages: 0

ISBN-13: 9781138749429

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Over the past decade, Cognitive Work Analysis (CWA) has been one of the popular human factors approaches for complex systems evaluation and design applications. This is reflected by a diverse range of applications across safety critical domains. The book brings together a series of CWA applications and discussions from world-leading human factors researchers and practitioners. It begins with an overview of the CWA framework, including its theoretical underpinnings, the methodological approaches involved (including practical guidance on each phase), and previous applications of the framework. The core of the book is a series of CWA applications, undertaken in a wide range of safety critical domains for a range of purposes. These serve to demonstrate the contribution that CWA can make to real-world projects and provide readers with inspiration for how such analyses can be practically carried out. Following this, a series of applications in which new approaches or adaptations have been added to the framework are presented. These show how practical applications feedback into the theories/approaches underpinning CWA. The closing chapter then speculates on future applications of the framework and on a series of new research directions required in order to enhance its utility. In emphasising the practical realities of performing CWA, and the real-world impacts it can provide, the book tackles several common misconceptions in a constructive and persuasive way. It provides a welcome demonstration of how CWA can be a powerful ally in tackling complexity-related problems that afflict systems in all areas.


Book Synopsis Cognitive Work Analysis by : Neville Anthony Stanton

Download or read book Cognitive Work Analysis written by Neville Anthony Stanton and published by CRC Press. This book was released on 2017-06-08 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over the past decade, Cognitive Work Analysis (CWA) has been one of the popular human factors approaches for complex systems evaluation and design applications. This is reflected by a diverse range of applications across safety critical domains. The book brings together a series of CWA applications and discussions from world-leading human factors researchers and practitioners. It begins with an overview of the CWA framework, including its theoretical underpinnings, the methodological approaches involved (including practical guidance on each phase), and previous applications of the framework. The core of the book is a series of CWA applications, undertaken in a wide range of safety critical domains for a range of purposes. These serve to demonstrate the contribution that CWA can make to real-world projects and provide readers with inspiration for how such analyses can be practically carried out. Following this, a series of applications in which new approaches or adaptations have been added to the framework are presented. These show how practical applications feedback into the theories/approaches underpinning CWA. The closing chapter then speculates on future applications of the framework and on a series of new research directions required in order to enhance its utility. In emphasising the practical realities of performing CWA, and the real-world impacts it can provide, the book tackles several common misconceptions in a constructive and persuasive way. It provides a welcome demonstration of how CWA can be a powerful ally in tackling complexity-related problems that afflict systems in all areas.

Information Fusion and Analytics for Big Data and IoT

Information Fusion and Analytics for Big Data and IoT

Author: Eloi Bosse

Publisher: Artech House

Published: 2016-02-01

Total Pages: 280

ISBN-13: 1630810886

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The Internet of Things (IoT) and Big Data are hot topics in the world of intelligence operations and information gathering. This first-of-its-kind volume reveals the benefits of addressing these topics with the integration of Fusion of Information and Analytics Technologies (FIAT). The book explains how FIAT is materialized into decision support systems that are capable of supporting the prognosis, diagnosis, and prescriptive tasks within complex systems and organizations. This unique resource offers keen insight into how complex systems emerge from the interrelation of social and cognitive information, cyber and physical worlds, and the various models of decision-making and situational awareness. Practitioners also discover the central notions of analytics and information fusion. Moreover the book introduces propos such as integration through a FIAT computational model and applications at the systems level. This book concludes with a list of prospective research activities that can contribute towards the required FIAT integration for critical application domains such as: energy, health, transport and defense and security.


Book Synopsis Information Fusion and Analytics for Big Data and IoT by : Eloi Bosse

Download or read book Information Fusion and Analytics for Big Data and IoT written by Eloi Bosse and published by Artech House. This book was released on 2016-02-01 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Internet of Things (IoT) and Big Data are hot topics in the world of intelligence operations and information gathering. This first-of-its-kind volume reveals the benefits of addressing these topics with the integration of Fusion of Information and Analytics Technologies (FIAT). The book explains how FIAT is materialized into decision support systems that are capable of supporting the prognosis, diagnosis, and prescriptive tasks within complex systems and organizations. This unique resource offers keen insight into how complex systems emerge from the interrelation of social and cognitive information, cyber and physical worlds, and the various models of decision-making and situational awareness. Practitioners also discover the central notions of analytics and information fusion. Moreover the book introduces propos such as integration through a FIAT computational model and applications at the systems level. This book concludes with a list of prospective research activities that can contribute towards the required FIAT integration for critical application domains such as: energy, health, transport and defense and security.