The Complete Idiot's Guide to Great Customer Service

The Complete Idiot's Guide to Great Customer Service

Author: Ron Karr

Publisher: Penguin

Published: 2003-01-13

Total Pages: 366

ISBN-13: 1101198532

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You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.


Book Synopsis The Complete Idiot's Guide to Great Customer Service by : Ron Karr

Download or read book The Complete Idiot's Guide to Great Customer Service written by Ron Karr and published by Penguin. This book was released on 2003-01-13 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide® to Great Customer Service teaches you how to create the "Service Difference"—service that genuinely pleases your customers and sets your organization apart from the pack.


The Complete Idiot's Guide to Great Customer Service

The Complete Idiot's Guide to Great Customer Service

Author: Donald W. Blohowiak

Publisher: Penguin

Published: 1997

Total Pages: 366

ISBN-13: 9780028619538

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Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation


Book Synopsis The Complete Idiot's Guide to Great Customer Service by : Donald W. Blohowiak

Download or read book The Complete Idiot's Guide to Great Customer Service written by Donald W. Blohowiak and published by Penguin. This book was released on 1997 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation


The Complete Idiot's Guide to Dealing with Difficult Employees

The Complete Idiot's Guide to Dealing with Difficult Employees

Author: Robert Bacal

Publisher: Penguin

Published: 2000

Total Pages: 374

ISBN-13: 9780028633701

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Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.


Book Synopsis The Complete Idiot's Guide to Dealing with Difficult Employees by : Robert Bacal

Download or read book The Complete Idiot's Guide to Dealing with Difficult Employees written by Robert Bacal and published by Penguin. This book was released on 2000 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.


Complete Idiot's Guide to Great Customer Service

Complete Idiot's Guide to Great Customer Service

Author: Macmillan General Reference Staff

Publisher: MacMillan Publishing Company

Published: 1998-07-01

Total Pages:

ISBN-13: 9780028650968

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Book Synopsis Complete Idiot's Guide to Great Customer Service by : Macmillan General Reference Staff

Download or read book Complete Idiot's Guide to Great Customer Service written by Macmillan General Reference Staff and published by MacMillan Publishing Company. This book was released on 1998-07-01 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:


The Complete Idiot's Guide to Starting a Home-Based Business

The Complete Idiot's Guide to Starting a Home-Based Business

Author: Barbara Weltman

Publisher: Penguin Putnam

Published: 2000

Total Pages: 359

ISBN-13: 9780028638423

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Offers advice on starting a home-based business, with chapters on creating a business concept, buying a franchise, turnkey businesses, business plans, insurance, and taxes.


Book Synopsis The Complete Idiot's Guide to Starting a Home-Based Business by : Barbara Weltman

Download or read book The Complete Idiot's Guide to Starting a Home-Based Business written by Barbara Weltman and published by Penguin Putnam. This book was released on 2000 with total page 359 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers advice on starting a home-based business, with chapters on creating a business concept, buying a franchise, turnkey businesses, business plans, insurance, and taxes.


The Complete Idiot's Guide to Best Practices for Small Business

The Complete Idiot's Guide to Best Practices for Small Business

Author: Brandon Toropov

Publisher: Penguin

Published: 2011-10-04

Total Pages: 412

ISBN-13: 1101545100

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• Illustrates how to make money and keep it with time-honored strategies • Insightful real-life anecdotes to illustrate key concepts


Book Synopsis The Complete Idiot's Guide to Best Practices for Small Business by : Brandon Toropov

Download or read book The Complete Idiot's Guide to Best Practices for Small Business written by Brandon Toropov and published by Penguin. This book was released on 2011-10-04 with total page 412 pages. Available in PDF, EPUB and Kindle. Book excerpt: • Illustrates how to make money and keep it with time-honored strategies • Insightful real-life anecdotes to illustrate key concepts


The Complete Idiot's Guide to Consulting

The Complete Idiot's Guide to Consulting

Author: Robert Bacal

Publisher: Penguin

Published: 2002

Total Pages: 376

ISBN-13: 9780028642710

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Provides advice on starting a consulting business covering such topics as ethics, data gathering, multiple-income stream strategy, professionalism, marketing, and fee structures.


Book Synopsis The Complete Idiot's Guide to Consulting by : Robert Bacal

Download or read book The Complete Idiot's Guide to Consulting written by Robert Bacal and published by Penguin. This book was released on 2002 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides advice on starting a consulting business covering such topics as ethics, data gathering, multiple-income stream strategy, professionalism, marketing, and fee structures.


The Complete Idiot's Guide to Discovering Your Perfect Career

The Complete Idiot's Guide to Discovering Your Perfect Career

Author: Rene Carew

Publisher: Penguin

Published: 2005

Total Pages: 356

ISBN-13: 9781592572977

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Explains how to trade in an unsatisfactory job for a fulfilling career by providing a series of self-assessment tests designed to answer key questions about one's talents, values, interests, personality, and goals, as well as helpful advice on how to make a smooth career transition and how to land the perfect job opportunity. Original.


Book Synopsis The Complete Idiot's Guide to Discovering Your Perfect Career by : Rene Carew

Download or read book The Complete Idiot's Guide to Discovering Your Perfect Career written by Rene Carew and published by Penguin. This book was released on 2005 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explains how to trade in an unsatisfactory job for a fulfilling career by providing a series of self-assessment tests designed to answer key questions about one's talents, values, interests, personality, and goals, as well as helpful advice on how to make a smooth career transition and how to land the perfect job opportunity. Original.


The Complete Idiot's Guide to Starting a Web-Based Business

The Complete Idiot's Guide to Starting a Web-Based Business

Author: Steve Slaunwhite

Publisher: Dorling Kindersley Ltd

Published: 2009-09-01

Total Pages: 443

ISBN-13: 0241883679

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The web-based basics! Aspiring web entrepreneurs will find here everything they need to know about starting and running their own small-scale online business. Whether they intend to sell goods, services, subscriptions, or advertising, this book provides them with the specific nuts and bolts of planning, designing, building, hosting, marketing, and operating their online businesses. ?The Complete Idiot's Guide® to Starting Your Own Business has over a quarter million copies sold in five editions ?1.6 million web-based businesses in the U.S., a $175 billion market in 2007 ?Online businesses benefiting from increasing number of Internet users, with increased traffic for subscription, advertising, and affiliate program revenue


Book Synopsis The Complete Idiot's Guide to Starting a Web-Based Business by : Steve Slaunwhite

Download or read book The Complete Idiot's Guide to Starting a Web-Based Business written by Steve Slaunwhite and published by Dorling Kindersley Ltd. This book was released on 2009-09-01 with total page 443 pages. Available in PDF, EPUB and Kindle. Book excerpt: The web-based basics! Aspiring web entrepreneurs will find here everything they need to know about starting and running their own small-scale online business. Whether they intend to sell goods, services, subscriptions, or advertising, this book provides them with the specific nuts and bolts of planning, designing, building, hosting, marketing, and operating their online businesses. ?The Complete Idiot's Guide® to Starting Your Own Business has over a quarter million copies sold in five editions ?1.6 million web-based businesses in the U.S., a $175 billion market in 2007 ?Online businesses benefiting from increasing number of Internet users, with increased traffic for subscription, advertising, and affiliate program revenue


The Complete Idiot's Guide to Starting and Running a Retail Store

The Complete Idiot's Guide to Starting and Running a Retail Store

Author: James E. Dion

Publisher: Penguin

Published: 2008-04-01

Total Pages: 372

ISBN-13: 1440636540

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Make the dream of opening a retail business a reality. The fastest-growing segment of small business is retail-everything from clothing to linens, books to boats, gourmet pans to furniture. With over 30 years’ experience in retail, national expert and consultant James Dion offers practical, hands-on tips and advice on all aspects of retail business, from choosing the right business model and finding the ideal location to financing, purchasing, and marketing. In this Complete Idiot’s Guide®, you get: • Information on permits, registrations, licenses, and other legal paperwork. • Advice on hiring, training, and motivating reliable employees. • Exceptional customer service techniques. • Creative tips on how to merchandise and market your store.


Book Synopsis The Complete Idiot's Guide to Starting and Running a Retail Store by : James E. Dion

Download or read book The Complete Idiot's Guide to Starting and Running a Retail Store written by James E. Dion and published by Penguin. This book was released on 2008-04-01 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make the dream of opening a retail business a reality. The fastest-growing segment of small business is retail-everything from clothing to linens, books to boats, gourmet pans to furniture. With over 30 years’ experience in retail, national expert and consultant James Dion offers practical, hands-on tips and advice on all aspects of retail business, from choosing the right business model and finding the ideal location to financing, purchasing, and marketing. In this Complete Idiot’s Guide®, you get: • Information on permits, registrations, licenses, and other legal paperwork. • Advice on hiring, training, and motivating reliable employees. • Exceptional customer service techniques. • Creative tips on how to merchandise and market your store.