Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

Author: Ben Benjamin

Publisher: McGraw Hill Professional

Published: 2012-02-24

Total Pages: 256

ISBN-13: 0071772103

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One of the New York Post's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS Learn to recognize an ineffective communication pattern the instant it occurs ACTION Use specific new strategies to turn the conversation in a better direction PRACTICE Engage in repeated, structured practice to turn those actions into new habits Praise for Conversation Transformation: “Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.” —SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations ”An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life.” —SENATOR JOHN F. KERRY “Practical, inspiring, and powerful. You will never look at your conversations the same way again.” —SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand


Book Synopsis Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns by : Ben Benjamin

Download or read book Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns written by Ben Benjamin and published by McGraw Hill Professional. This book was released on 2012-02-24 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the New York Post's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS Learn to recognize an ineffective communication pattern the instant it occurs ACTION Use specific new strategies to turn the conversation in a better direction PRACTICE Engage in repeated, structured practice to turn those actions into new habits Praise for Conversation Transformation: “Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.” —SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations ”An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life.” —SENATOR JOHN F. KERRY “Practical, inspiring, and powerful. You will never look at your conversations the same way again.” —SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand


Agile Conversations

Agile Conversations

Author: Douglas Squirrel

Publisher: IT Revolution

Published: 2020-05-12

Total Pages: 187

ISBN-13: 1942788665

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A successful digital transformation must start with a conversational transformation. Today, software organizations are transforming the way work gets done through practices like Agile, Lean, and DevOps. But as commonly implemented as these methods are, many transformations still fail, largely because the organization misses a critical step: transforming their culture and the way people communicate. Agile Conversations brings a practical, step-by-step guide to using the human power of conversation to build effective, high-performing teams to achieve truly Agile results. Consultants Douglas Squirrel and Jeffrey Fredrick show readers how to utilize the Five Conversations to help teams build trust, alleviate fear, answer the “whys,” define commitments, and hold everyone accountable.These five conversations give teams everything they need to reach peak performance, and they are exactly what’s missing from too many teams today. Stop focusing on processes and practices that leave your organization stuck with culture-less rituals. Instead, unleash the unique human power of conversation.


Book Synopsis Agile Conversations by : Douglas Squirrel

Download or read book Agile Conversations written by Douglas Squirrel and published by IT Revolution. This book was released on 2020-05-12 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: A successful digital transformation must start with a conversational transformation. Today, software organizations are transforming the way work gets done through practices like Agile, Lean, and DevOps. But as commonly implemented as these methods are, many transformations still fail, largely because the organization misses a critical step: transforming their culture and the way people communicate. Agile Conversations brings a practical, step-by-step guide to using the human power of conversation to build effective, high-performing teams to achieve truly Agile results. Consultants Douglas Squirrel and Jeffrey Fredrick show readers how to utilize the Five Conversations to help teams build trust, alleviate fear, answer the “whys,” define commitments, and hold everyone accountable.These five conversations give teams everything they need to reach peak performance, and they are exactly what’s missing from too many teams today. Stop focusing on processes and practices that leave your organization stuck with culture-less rituals. Instead, unleash the unique human power of conversation.


Coaching Conversations

Coaching Conversations

Author: Linda M. Gross Cheliotes

Publisher: Corwin Press

Published: 2018-04-13

Total Pages: 119

ISBN-13: 154431969X

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Focus the power of your collaborative school community with powerful coaching conversations! Effective coaching conversations are powerful tools to rally your school-community stakeholders to work collaboratively toward transformation, and, ultimately, share in success. The Second Edition of this best-selling handbook includes new neuroscientific research that demonstrates the potential for change in schools and expands the approach to cover teacher/student interaction. In addition to learning techniques to engage and motivate, readers will also discover how to: Develop relational trust within the school to heighten personal growth and learning Utilize the power of committed listening, intentional conversations, and nonjudgmental feedback Create positive changes in how people think and interact


Book Synopsis Coaching Conversations by : Linda M. Gross Cheliotes

Download or read book Coaching Conversations written by Linda M. Gross Cheliotes and published by Corwin Press. This book was released on 2018-04-13 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: Focus the power of your collaborative school community with powerful coaching conversations! Effective coaching conversations are powerful tools to rally your school-community stakeholders to work collaboratively toward transformation, and, ultimately, share in success. The Second Edition of this best-selling handbook includes new neuroscientific research that demonstrates the potential for change in schools and expands the approach to cover teacher/student interaction. In addition to learning techniques to engage and motivate, readers will also discover how to: Develop relational trust within the school to heighten personal growth and learning Utilize the power of committed listening, intentional conversations, and nonjudgmental feedback Create positive changes in how people think and interact


Sustained Dialogue in Conflicts

Sustained Dialogue in Conflicts

Author: H. Saunders

Publisher: Springer

Published: 2012-01-02

Total Pages: 297

ISBN-13: 1137011815

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Citizens in our deeply, angrily divided world desperately need peaceful and productive ways of relating to each other. Rooted in four decades of intense experience in deep-seated human conflicts, Saunders presents a peaceful way of transforming destructive relationships and designing change.


Book Synopsis Sustained Dialogue in Conflicts by : H. Saunders

Download or read book Sustained Dialogue in Conflicts written by H. Saunders and published by Springer. This book was released on 2012-01-02 with total page 297 pages. Available in PDF, EPUB and Kindle. Book excerpt: Citizens in our deeply, angrily divided world desperately need peaceful and productive ways of relating to each other. Rooted in four decades of intense experience in deep-seated human conflicts, Saunders presents a peaceful way of transforming destructive relationships and designing change.


Visualising Business Transformation

Visualising Business Transformation

Author: Jonathan Whelan

Publisher: Routledge

Published: 2020-01-24

Total Pages: 174

ISBN-13: 1351390279

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Business transformation typically involves a wide range of visualisation techniques, from the templates and diagrams used by managers to make better strategic choices, to the experience maps used by designers to understand customer needs, the technical models used by architects to propose possible solutions, and the pictorial representations used by change managers to engage stakeholder groups in dialogue. Up until now these approaches have always been dealt with in isolation, in the literature as well as in practice. This is surprising, because although they can look very different, and tend to be produced by distinct groups of people, they are all modelling different aspects of the same thing. Visualising Business Transformation draws them together for the first time into a coherent whole, so that readers from any background can expand their repertoire and understand the context and rationale for each technique across the transformation lifecycle. The book will appeal to a broad spectrum of readers involved in change, whether that is by creating change models themselves (strategists, architects, designers, engineers, business analysts, developers, illustrators, graphic facilitators, etc.), interpreting and using them (sponsors, business change managers, portfolio/programme/project managers, communicators, change champions, etc.), or supporting those involved in change indirectly (trainers, coaches, mentors, higher education establishments and professional training facilities).


Book Synopsis Visualising Business Transformation by : Jonathan Whelan

Download or read book Visualising Business Transformation written by Jonathan Whelan and published by Routledge. This book was released on 2020-01-24 with total page 174 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business transformation typically involves a wide range of visualisation techniques, from the templates and diagrams used by managers to make better strategic choices, to the experience maps used by designers to understand customer needs, the technical models used by architects to propose possible solutions, and the pictorial representations used by change managers to engage stakeholder groups in dialogue. Up until now these approaches have always been dealt with in isolation, in the literature as well as in practice. This is surprising, because although they can look very different, and tend to be produced by distinct groups of people, they are all modelling different aspects of the same thing. Visualising Business Transformation draws them together for the first time into a coherent whole, so that readers from any background can expand their repertoire and understand the context and rationale for each technique across the transformation lifecycle. The book will appeal to a broad spectrum of readers involved in change, whether that is by creating change models themselves (strategists, architects, designers, engineers, business analysts, developers, illustrators, graphic facilitators, etc.), interpreting and using them (sponsors, business change managers, portfolio/programme/project managers, communicators, change champions, etc.), or supporting those involved in change indirectly (trainers, coaches, mentors, higher education establishments and professional training facilities).


Difficult Conversations

Difficult Conversations

Author: Douglas Stone

Publisher: Penguin

Published: 2010-11-02

Total Pages: 351

ISBN-13: 1101496762

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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving


Book Synopsis Difficult Conversations by : Douglas Stone

Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2010-11-02 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving


More Courageous Conversations About Race

More Courageous Conversations About Race

Author: Glenn E. Singleton

Publisher: Corwin Press

Published: 2012-10-03

Total Pages: 361

ISBN-13: 1412992664

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In this companion to his best-selling book, Singleton presents first-person vignettes and a detailed case study showing educators how to usher in courageous conversations to ignite systemic transformation.


Book Synopsis More Courageous Conversations About Race by : Glenn E. Singleton

Download or read book More Courageous Conversations About Race written by Glenn E. Singleton and published by Corwin Press. This book was released on 2012-10-03 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this companion to his best-selling book, Singleton presents first-person vignettes and a detailed case study showing educators how to usher in courageous conversations to ignite systemic transformation.


Brave Talk

Brave Talk

Author: Melody Stanford Martin

Publisher: Broadleaf Books

Published: 2020-09-22

Total Pages: 295

ISBN-13: 1506462456

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When we disagree about fundamental issues, especially issues such as politics or religion, it can be incredibly difficult to maintain close interpersonal relationships. These differences have ended friendships and caused rifts in families. We need a tool to help us build more resilient relationships despite real and present differences. In Brave Talk, communications expert Melody Stanford Martin offers just such a tool: impasse. By learning to treat every conflict as if it's an impasse and temporarily suspend our desire to resolve differences, we make space for deeper understanding and stronger ties. Brave Talk offers hands-on skill-building in critical thinking, power sharing, and rhetoric. Combining real-life storytelling, engaging illustrations, and rigorous academic sources, this book blends humor, creativity, and interactive learning to help everyday people develop better skills for navigating conflict in order to build stronger relationships and healthier communities.


Book Synopsis Brave Talk by : Melody Stanford Martin

Download or read book Brave Talk written by Melody Stanford Martin and published by Broadleaf Books . This book was released on 2020-09-22 with total page 295 pages. Available in PDF, EPUB and Kindle. Book excerpt: When we disagree about fundamental issues, especially issues such as politics or religion, it can be incredibly difficult to maintain close interpersonal relationships. These differences have ended friendships and caused rifts in families. We need a tool to help us build more resilient relationships despite real and present differences. In Brave Talk, communications expert Melody Stanford Martin offers just such a tool: impasse. By learning to treat every conflict as if it's an impasse and temporarily suspend our desire to resolve differences, we make space for deeper understanding and stronger ties. Brave Talk offers hands-on skill-building in critical thinking, power sharing, and rhetoric. Combining real-life storytelling, engaging illustrations, and rigorous academic sources, this book blends humor, creativity, and interactive learning to help everyday people develop better skills for navigating conflict in order to build stronger relationships and healthier communities.


The Conversation

The Conversation

Author: Robert Livingston

Publisher: Currency

Published: 2021-02-02

Total Pages: 368

ISBN-13: 0593238575

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A FINANCIAL TIMES BEST BOOK OF THE YEAR • An essential tool for individuals, organizations, and communities of all sizes to jump-start dialogue on racism and bias and to transform well-intentioned statements on diversity into concrete actions—from a leading Harvard social psychologist. FINALIST FOR THE FINANCIAL TIMES AND MCKINSEY BUSINESS BOOK OF THE YEAR AWARD • LONGLISTED FOR THE PORCHLIGHT BUSINESS BOOK AWARD “Livingston has made the important and challenging task of addressing systemic racism within an organization approachable and achievable.”—Alex Timm, co-founder and CEO, Root Insurance Company How can I become part of the solution? In the wake of the social unrest of 2020 and growing calls for racial justice, many business leaders and ordinary citizens are asking that very question. This book provides a compass for all those seeking to begin the work of anti-racism. In The Conversation, Robert Livingston addresses three simple but profound questions: What is racism? Why should everyone be more concerned about it? What can we do to eradicate it? For some, the existence of systemic racism against Black people is hard to accept because it violates the notion that the world is fair and just. But the rigid racial hierarchy created by slavery did not collapse after it was abolished, nor did it end with the civil rights era. Whether it’s the composition of a company’s leadership team or the composition of one’s neighborhood, these racial divides and disparities continue to show up in every facet of society. For Livingston, the difference between a solvable problem and a solved problem is knowledge, investment, and determination. And the goal of making organizations more diverse, equitable, and inclusive is within our capability. Livingston’s lifework is showing people how to turn difficult conversations about race into productive instances of real change. For decades he has translated science into practice for numerous organizations, including Airbnb, Deloitte, Microsoft, Under Armour, L’Oreal, and JPMorgan Chase. In The Conversation, Livingston distills this knowledge and experience into an eye-opening immersion in the science of racism and bias. Drawing on examples from pop culture and his own life experience, Livingston, with clarity and wit, explores the root causes of racism, the factors that explain why some people care about it and others do not, and the most promising paths toward profound and sustainable progress, all while inviting readers to challenge their assumptions. Social change requires social exchange. Founded on principles of psychology, sociology, management, and behavioral economics, The Conversation is a road map for uprooting entrenched biases and sharing candid, fact-based perspectives on race that will lead to increased awareness, empathy, and action.


Book Synopsis The Conversation by : Robert Livingston

Download or read book The Conversation written by Robert Livingston and published by Currency. This book was released on 2021-02-02 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: A FINANCIAL TIMES BEST BOOK OF THE YEAR • An essential tool for individuals, organizations, and communities of all sizes to jump-start dialogue on racism and bias and to transform well-intentioned statements on diversity into concrete actions—from a leading Harvard social psychologist. FINALIST FOR THE FINANCIAL TIMES AND MCKINSEY BUSINESS BOOK OF THE YEAR AWARD • LONGLISTED FOR THE PORCHLIGHT BUSINESS BOOK AWARD “Livingston has made the important and challenging task of addressing systemic racism within an organization approachable and achievable.”—Alex Timm, co-founder and CEO, Root Insurance Company How can I become part of the solution? In the wake of the social unrest of 2020 and growing calls for racial justice, many business leaders and ordinary citizens are asking that very question. This book provides a compass for all those seeking to begin the work of anti-racism. In The Conversation, Robert Livingston addresses three simple but profound questions: What is racism? Why should everyone be more concerned about it? What can we do to eradicate it? For some, the existence of systemic racism against Black people is hard to accept because it violates the notion that the world is fair and just. But the rigid racial hierarchy created by slavery did not collapse after it was abolished, nor did it end with the civil rights era. Whether it’s the composition of a company’s leadership team or the composition of one’s neighborhood, these racial divides and disparities continue to show up in every facet of society. For Livingston, the difference between a solvable problem and a solved problem is knowledge, investment, and determination. And the goal of making organizations more diverse, equitable, and inclusive is within our capability. Livingston’s lifework is showing people how to turn difficult conversations about race into productive instances of real change. For decades he has translated science into practice for numerous organizations, including Airbnb, Deloitte, Microsoft, Under Armour, L’Oreal, and JPMorgan Chase. In The Conversation, Livingston distills this knowledge and experience into an eye-opening immersion in the science of racism and bias. Drawing on examples from pop culture and his own life experience, Livingston, with clarity and wit, explores the root causes of racism, the factors that explain why some people care about it and others do not, and the most promising paths toward profound and sustainable progress, all while inviting readers to challenge their assumptions. Social change requires social exchange. Founded on principles of psychology, sociology, management, and behavioral economics, The Conversation is a road map for uprooting entrenched biases and sharing candid, fact-based perspectives on race that will lead to increased awareness, empathy, and action.


Conversation, Friendship and Transformation

Conversation, Friendship and Transformation

Author: Jennifer Constantine Jackson

Publisher: Taylor & Francis

Published: 2016-12-08

Total Pages: 182

ISBN-13: 1317159853

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Conversation is the central spiritual exercise in philosophical and theological reflection on language and love. Groundbreaking in its interdisciplinary approach, Conversation, Friendship and Transformation invites readers to an exploration of theological reflection on conversation and friendship as transformative ways of knowing self, others and God. Contemporary contributions in the areas of rhetorical theory, friendship studies, and gender collaboration provide a fruitful lens through which conversation as discourse may be understood as a pathway for theological inquiry. Augustine’s De doctrina christiana and Confessions manifest a foundational example of reflection on the nature of language and love in the context of basic questions of Christianity and culture. Two texts from the medieval tradition are brought forth to confirm and develop Augustine’s contributions. The Letters of Heloise and Abelard have received substantial scholarly attention from the work of medievalists, historians and literary critics, but require more intentional theological reflection about the relation between the truths of the Christian faith and the collaborative participation of men and women. Thomas Aquinas’ discussion of oratio in the Summa Theologiae is presented for the first time as a pivotal treatise in this profoundly influential text in the history of Western thought.


Book Synopsis Conversation, Friendship and Transformation by : Jennifer Constantine Jackson

Download or read book Conversation, Friendship and Transformation written by Jennifer Constantine Jackson and published by Taylor & Francis. This book was released on 2016-12-08 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conversation is the central spiritual exercise in philosophical and theological reflection on language and love. Groundbreaking in its interdisciplinary approach, Conversation, Friendship and Transformation invites readers to an exploration of theological reflection on conversation and friendship as transformative ways of knowing self, others and God. Contemporary contributions in the areas of rhetorical theory, friendship studies, and gender collaboration provide a fruitful lens through which conversation as discourse may be understood as a pathway for theological inquiry. Augustine’s De doctrina christiana and Confessions manifest a foundational example of reflection on the nature of language and love in the context of basic questions of Christianity and culture. Two texts from the medieval tradition are brought forth to confirm and develop Augustine’s contributions. The Letters of Heloise and Abelard have received substantial scholarly attention from the work of medievalists, historians and literary critics, but require more intentional theological reflection about the relation between the truths of the Christian faith and the collaborative participation of men and women. Thomas Aquinas’ discussion of oratio in the Summa Theologiae is presented for the first time as a pivotal treatise in this profoundly influential text in the history of Western thought.