Counseling Strategies and Intervention Techniques for the Human Services

Counseling Strategies and Intervention Techniques for the Human Services

Author: Richard D. Parsons

Publisher: Allyn & Bacon

Published: 1994

Total Pages: 248

ISBN-13:

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Provides professionals in counseling, nursing, education, and community health with the behavior theory and applications for intervening with the emotional disturbed. Discusses the history and philosophy, diagnosis and classification, strategies and procedures for intervention and treatment, communi


Book Synopsis Counseling Strategies and Intervention Techniques for the Human Services by : Richard D. Parsons

Download or read book Counseling Strategies and Intervention Techniques for the Human Services written by Richard D. Parsons and published by Allyn & Bacon. This book was released on 1994 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides professionals in counseling, nursing, education, and community health with the behavior theory and applications for intervening with the emotional disturbed. Discusses the history and philosophy, diagnosis and classification, strategies and procedures for intervention and treatment, communi


Human Services

Human Services

Author: Joseph Mehr

Publisher: Allyn & Bacon

Published: 2008

Total Pages: 356

ISBN-13:

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Mehr Back Cover CopyHuman Services: Concepts and Intervention StrategiesTenth Edition Joseph J. Mehr, Illinois Department of Human ServicesRonald Kanwischer, Southern Illinois University School of Medicine Basic Approach: This trendsetting text offers a comprehensive introduction to the field of human services, with an emphasis on practical application, and increased coverage of multicultural issues. The text provides a comprehensive grounding in the broad range of careers available in the human services, an introduction to the skills that are required for those careers, and case examples to help students visualize different career choices. What the reviewers are saying... "It is easy to read, has good discussion questions and thoroughly covers the main elements of the profession...there does not seem to be any on the market that is significantly better."-- Elizabeth A. Coccia, Austin Community College "Human Services: Concepts and Intervention Strategies is an excellent broad based textbook that provides a comprehensive view of not only human services, but social work also. The textbook examines issues within the field of social work, criminal justice, and psychology."-- Annie M. Chavis, Fayetteville State University "The writing style is very clear-with good, understandable, engaging examples. A key indicator is student comments and there have been no complaints."-- Mikel Hogan, Coastline Community College ________________________________________________________________________** MHL ad here **


Book Synopsis Human Services by : Joseph Mehr

Download or read book Human Services written by Joseph Mehr and published by Allyn & Bacon. This book was released on 2008 with total page 356 pages. Available in PDF, EPUB and Kindle. Book excerpt: Mehr Back Cover CopyHuman Services: Concepts and Intervention StrategiesTenth Edition Joseph J. Mehr, Illinois Department of Human ServicesRonald Kanwischer, Southern Illinois University School of Medicine Basic Approach: This trendsetting text offers a comprehensive introduction to the field of human services, with an emphasis on practical application, and increased coverage of multicultural issues. The text provides a comprehensive grounding in the broad range of careers available in the human services, an introduction to the skills that are required for those careers, and case examples to help students visualize different career choices. What the reviewers are saying... "It is easy to read, has good discussion questions and thoroughly covers the main elements of the profession...there does not seem to be any on the market that is significantly better."-- Elizabeth A. Coccia, Austin Community College "Human Services: Concepts and Intervention Strategies is an excellent broad based textbook that provides a comprehensive view of not only human services, but social work also. The textbook examines issues within the field of social work, criminal justice, and psychology."-- Annie M. Chavis, Fayetteville State University "The writing style is very clear-with good, understandable, engaging examples. A key indicator is student comments and there have been no complaints."-- Mikel Hogan, Coastline Community College ________________________________________________________________________** MHL ad here **


Skills and Techniques for Human Service Professionals

Skills and Techniques for Human Service Professionals

Author: Edward Neukrug

Publisher: Cognella Academic Publishing

Published: 2020-04-27

Total Pages:

ISBN-13: 9781793517326

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The second edition of Skills and Techniques for Human Service Professionals: Counseling Environment, Helping Skills, Treatment Issues provides readers with valuable information about how the counseling environment impacts the helping relationship, ways of delivering critical helping skills, and the necessity of understanding important treatment issues when working with clients and consumers. Section I focuses on the counseling environment. Whereas Chapter 1 highlights eight important characteristics of the effective helper, Chapter 2 examines how the client experiences the agency when first entering it. This chapter focuses on such things as agency atmosphere, physical space, and nonverbal behaviors of the helper. In Section II, chapters move from the most basic foundational skills to more advanced skills and specialized training. Coverage includes honoring and respecting the client, being curious, delimiting power and developing an equal relationship, non-pathologizing, listening, reflections, paraphrasing, and basic empathy. Readers also learn about affirmation giving, encouragement, and support; offering alternatives; information and advice giving; modeling; self-disclosure; collaboration; advocacy; information gathering and solution-focused questions; advanced empathy; confrontation; assessing for suicidality and homicidality; crisis, disaster, and trauma helping; token economies; positive helping; and coaching. Section III focuses on important treatment issues in human services including case management, culturally competent counseling, guidelines for working with diverse populations, and ethical decision-making when working with all clients.


Book Synopsis Skills and Techniques for Human Service Professionals by : Edward Neukrug

Download or read book Skills and Techniques for Human Service Professionals written by Edward Neukrug and published by Cognella Academic Publishing. This book was released on 2020-04-27 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: The second edition of Skills and Techniques for Human Service Professionals: Counseling Environment, Helping Skills, Treatment Issues provides readers with valuable information about how the counseling environment impacts the helping relationship, ways of delivering critical helping skills, and the necessity of understanding important treatment issues when working with clients and consumers. Section I focuses on the counseling environment. Whereas Chapter 1 highlights eight important characteristics of the effective helper, Chapter 2 examines how the client experiences the agency when first entering it. This chapter focuses on such things as agency atmosphere, physical space, and nonverbal behaviors of the helper. In Section II, chapters move from the most basic foundational skills to more advanced skills and specialized training. Coverage includes honoring and respecting the client, being curious, delimiting power and developing an equal relationship, non-pathologizing, listening, reflections, paraphrasing, and basic empathy. Readers also learn about affirmation giving, encouragement, and support; offering alternatives; information and advice giving; modeling; self-disclosure; collaboration; advocacy; information gathering and solution-focused questions; advanced empathy; confrontation; assessing for suicidality and homicidality; crisis, disaster, and trauma helping; token economies; positive helping; and coaching. Section III focuses on important treatment issues in human services including case management, culturally competent counseling, guidelines for working with diverse populations, and ethical decision-making when working with all clients.


Counseling Strategies that Work!

Counseling Strategies that Work!

Author: Richard D. Parsons

Publisher: Pearson

Published: 2007

Total Pages: 324

ISBN-13:

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Counseling Strategies that Worktargets the unique, day-to-day problems encountered by today's school counselor and provides a new perspective on treatment selection. This text is an anthology of intervention strategies that are rooted in scientific evidence supporting their effectiveness when applied to the day-to-day "problems" confronting today's school counselor. It is an excellent source for counseling techniques courses or as a reading assigned as part of their field placement experiences, as well as a useful reference text for all those currently employed as school counselors. Every chapter provides a blending of theory, practice and guided, personalized application. The content is broken down succinctly, beginning with a brief introduction to the nature of the problems being addressed before delving into a detailed presentation with case illustration of the application of an intervention strategy. Each chapter includes: A brief introduction to the nature of the problems being addressed. Precis of sample research supporting a specific intervention technique. Detailed presentation with case illustration of the application of the intervention strategy. A listing of clinical recommendations for direct application. A list of web based and literature based resources of additional material.


Book Synopsis Counseling Strategies that Work! by : Richard D. Parsons

Download or read book Counseling Strategies that Work! written by Richard D. Parsons and published by Pearson. This book was released on 2007 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: Counseling Strategies that Worktargets the unique, day-to-day problems encountered by today's school counselor and provides a new perspective on treatment selection. This text is an anthology of intervention strategies that are rooted in scientific evidence supporting their effectiveness when applied to the day-to-day "problems" confronting today's school counselor. It is an excellent source for counseling techniques courses or as a reading assigned as part of their field placement experiences, as well as a useful reference text for all those currently employed as school counselors. Every chapter provides a blending of theory, practice and guided, personalized application. The content is broken down succinctly, beginning with a brief introduction to the nature of the problems being addressed before delving into a detailed presentation with case illustration of the application of an intervention strategy. Each chapter includes: A brief introduction to the nature of the problems being addressed. Precis of sample research supporting a specific intervention technique. Detailed presentation with case illustration of the application of the intervention strategy. A listing of clinical recommendations for direct application. A list of web based and literature based resources of additional material.


Counseling Across the Lifespan

Counseling Across the Lifespan

Author: Cindy L Juntunen

Publisher: SAGE Publications

Published: 2015-04-15

Total Pages: 858

ISBN-13: 1483389146

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Counseling Across the Lifespan by Cindy L. Juntunen and Jonathan P. Schwartz is a practical book that helps readers provide effective mental, emotional, and behavioral health services to clients across the continuum of care, from health promotion through long-term treatment and remediation. Anchoring each chapter within a life stage—from childhood through older adulthood—the text identifies the nature and origin of various psychological issues and emphasizes the importance of anticipating and responding early to concerns that arise for large portions of the population. The Second Edition features new chapters and expanded coverage of important topics, such as sociocultural contextual factors and interprofessional health perspectives.


Book Synopsis Counseling Across the Lifespan by : Cindy L Juntunen

Download or read book Counseling Across the Lifespan written by Cindy L Juntunen and published by SAGE Publications. This book was released on 2015-04-15 with total page 858 pages. Available in PDF, EPUB and Kindle. Book excerpt: Counseling Across the Lifespan by Cindy L. Juntunen and Jonathan P. Schwartz is a practical book that helps readers provide effective mental, emotional, and behavioral health services to clients across the continuum of care, from health promotion through long-term treatment and remediation. Anchoring each chapter within a life stage—from childhood through older adulthood—the text identifies the nature and origin of various psychological issues and emphasizes the importance of anticipating and responding early to concerns that arise for large portions of the population. The Second Edition features new chapters and expanded coverage of important topics, such as sociocultural contextual factors and interprofessional health perspectives.


Internet-Delivered Therapeutic Interventions in Human Services

Internet-Delivered Therapeutic Interventions in Human Services

Author: Jerry Finn

Publisher: Routledge

Published: 2014-06-03

Total Pages: 401

ISBN-13: 1317989104

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There has been exponential growth in use of the Internet to deliver therapeutic and supportive human services. Online interventions are known by a variety of names, including online practice, e-therapy and others. All refer to the delivery of services over the Internet through a variety of delivery systems including asynchronous email, video and chat communication, and closed-circuit video conferencing. They include services delivered by professionals such as psychiatrists, social workers, psychologists, counsellors and nurses as well as self-help groups with a therapeutic purpose and supportive services provided by trained volunteers. This book presents the most current research on online practice. Topics include: descriptions of innovative online practice, evaluation studies of online practice with specific disorders, meta-analysis of the effectiveness of online practice, education and training of online practitioners, methods for the delivery of online practice, organizational policy and ethical issues related to online practice, online crisis intervention and hotline services, and considerations for meeting legal and ethical requirements of online practice. This book was originally published as a special issue of the Journal of Technology in Human Services.


Book Synopsis Internet-Delivered Therapeutic Interventions in Human Services by : Jerry Finn

Download or read book Internet-Delivered Therapeutic Interventions in Human Services written by Jerry Finn and published by Routledge. This book was released on 2014-06-03 with total page 401 pages. Available in PDF, EPUB and Kindle. Book excerpt: There has been exponential growth in use of the Internet to deliver therapeutic and supportive human services. Online interventions are known by a variety of names, including online practice, e-therapy and others. All refer to the delivery of services over the Internet through a variety of delivery systems including asynchronous email, video and chat communication, and closed-circuit video conferencing. They include services delivered by professionals such as psychiatrists, social workers, psychologists, counsellors and nurses as well as self-help groups with a therapeutic purpose and supportive services provided by trained volunteers. This book presents the most current research on online practice. Topics include: descriptions of innovative online practice, evaluation studies of online practice with specific disorders, meta-analysis of the effectiveness of online practice, education and training of online practitioners, methods for the delivery of online practice, organizational policy and ethical issues related to online practice, online crisis intervention and hotline services, and considerations for meeting legal and ethical requirements of online practice. This book was originally published as a special issue of the Journal of Technology in Human Services.


The SAFER-R Model

The SAFER-R Model

Author: George Everly, Jr.

Publisher:

Published: 2017-04

Total Pages:

ISBN-13: 9781943001149

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Psychological Crisis Intervention: The SAFER-R Model is designed to provide the reader with a simple set of guidelines for the provision of psychological first aid (PFA). The model of psychological first aid (PFA) for individuals presented in this volume is the SAFER-R model developed by the authors. Arguably it is the most widely used tactical model of crisis intervention in the world with roughly 1 million individuals trained in its operational and derivative guidelines. This model of PFA is not a therapy model nor a substitute for therapy. Rather it is designed to help crisis interventionists stabile and mitigate acute crisis reactions in individuals, as opposed to groups. Guidelines for triage and referrals are also provided. Before plunging into the step-by-step guidelines, a brief history and terminological framework is provided. Lastly, recommendations for addressing specific psychological challenges (suicidal ideation, resistance to seeking professional psychological support, and depression) are provided.


Book Synopsis The SAFER-R Model by : George Everly, Jr.

Download or read book The SAFER-R Model written by George Everly, Jr. and published by . This book was released on 2017-04 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Psychological Crisis Intervention: The SAFER-R Model is designed to provide the reader with a simple set of guidelines for the provision of psychological first aid (PFA). The model of psychological first aid (PFA) for individuals presented in this volume is the SAFER-R model developed by the authors. Arguably it is the most widely used tactical model of crisis intervention in the world with roughly 1 million individuals trained in its operational and derivative guidelines. This model of PFA is not a therapy model nor a substitute for therapy. Rather it is designed to help crisis interventionists stabile and mitigate acute crisis reactions in individuals, as opposed to groups. Guidelines for triage and referrals are also provided. Before plunging into the step-by-step guidelines, a brief history and terminological framework is provided. Lastly, recommendations for addressing specific psychological challenges (suicidal ideation, resistance to seeking professional psychological support, and depression) are provided.


Horticultural Therapy Methods

Horticultural Therapy Methods

Author: Rebecca L. Haller

Publisher: CRC Press

Published: 2006-11-08

Total Pages: 184

ISBN-13: 9781560223269

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Widely accepted treatment methods using horticulture as a therapeutic modality Through the years, horticultural therapy (HT) has evolved from its use only by volunteer gardeners to become a recognized and respected therapeutic modality conducted by trained, registered professionals. Horticultural Therapy Methods: Making Connections in Health Care, Human Service, and Community Programs details the basics of the growing, time-proven practice of therapy through gardening. Experienced practitioners and educators discuss horticultural therapy theory, application, and the impressive positive impact it has on clients. Beginners are educated on key issues and given the tools needed to effectively treat clients. Horticultural therapy uses widely accepted treatment methods in a calming, creative program framework. Horticultural Therapy Methods challenges pre-conceived notions of the value of this treatment by describing the processes, techniques for practice, and the rationale for their use. This manual not only can be used as a reference and a guide for students but can also be used by educators and those conducting horticultural therapy to help construct effective treatment programs. Health care and human service professionals will find this resource a powerful ally in the therapy, treatment, and education of inmates, residents, patients, trainees, and students. Horticultural Therapy Methods is a clear helpful manual that explains: the types of programs, settings, and goals the process of treatment planning developing sessions—including activity or task selections to meet treatment objectives motivation and behavior management techniques documentation guidelines three types of HT programs resources for HT activity ideas practical approaches for mental health Horticultural Therapy Methods is a valuable addition to the literature and is crucial for all levels of horticultural therapists, occupational therapists, therapeutic recreational specialists, social workers, special educators, community horticulture leaders, horticulturists, mental health professionals of all types, and students.


Book Synopsis Horticultural Therapy Methods by : Rebecca L. Haller

Download or read book Horticultural Therapy Methods written by Rebecca L. Haller and published by CRC Press. This book was released on 2006-11-08 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: Widely accepted treatment methods using horticulture as a therapeutic modality Through the years, horticultural therapy (HT) has evolved from its use only by volunteer gardeners to become a recognized and respected therapeutic modality conducted by trained, registered professionals. Horticultural Therapy Methods: Making Connections in Health Care, Human Service, and Community Programs details the basics of the growing, time-proven practice of therapy through gardening. Experienced practitioners and educators discuss horticultural therapy theory, application, and the impressive positive impact it has on clients. Beginners are educated on key issues and given the tools needed to effectively treat clients. Horticultural therapy uses widely accepted treatment methods in a calming, creative program framework. Horticultural Therapy Methods challenges pre-conceived notions of the value of this treatment by describing the processes, techniques for practice, and the rationale for their use. This manual not only can be used as a reference and a guide for students but can also be used by educators and those conducting horticultural therapy to help construct effective treatment programs. Health care and human service professionals will find this resource a powerful ally in the therapy, treatment, and education of inmates, residents, patients, trainees, and students. Horticultural Therapy Methods is a clear helpful manual that explains: the types of programs, settings, and goals the process of treatment planning developing sessions—including activity or task selections to meet treatment objectives motivation and behavior management techniques documentation guidelines three types of HT programs resources for HT activity ideas practical approaches for mental health Horticultural Therapy Methods is a valuable addition to the literature and is crucial for all levels of horticultural therapists, occupational therapists, therapeutic recreational specialists, social workers, special educators, community horticulture leaders, horticulturists, mental health professionals of all types, and students.


CRISIS INTERVENTION

CRISIS INTERVENTION

Author: Kenneth France

Publisher: Charles C Thomas Publisher

Published: 2015-07-01

Total Pages: 385

ISBN-13: 0398081093

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In this exceptional new sixth edition, the author has retained the practical framework for offering immediate problem-solving assistance to persons in crisis. Therefore, the goal of this updated and expanded edition is to provide knowledge and methods applicable to particular crisis circumstances. Specific topics include: core concepts that are fundamental to all intervention efforts, crisis theory and the philosophy of crisis intervention, basic communication and problem-solving skills, suicide prevention, assistance for terminally ill persons, bereavement counseling, intervention with crime victims, rape counseling, negotiating with armed perpetrators, group strategies, family and marital interventions, disaster relief, case management, physical facilities, modes of contact, community relations, selection, training, and burnout prevention procedures. The handbook also details a review of the research on crisis intervention and how individual intervenors can build upon that knowledge. Numerous case examples presented in the handbook (with fictitious names) are based on actual occurrences the author has encountered. The techniques in this book are applicable to crisis centers, hotlines, Internet-based services, victim-assistance programs, college counseling centers, hospitals, schools, correctional facilities, children and youth programs, and other human service settings. The Study Questions at the end of each chapter are designed to serve as useful applications of crisis intervention theories and principles. Intended for caregivers whose work involves crisis intervention efforts, this is an informative resource for counselors, social workers, psychologists, nurses, physicians, clergy, correctional officers, parole and probation officers, and lay volunteers.


Book Synopsis CRISIS INTERVENTION by : Kenneth France

Download or read book CRISIS INTERVENTION written by Kenneth France and published by Charles C Thomas Publisher. This book was released on 2015-07-01 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this exceptional new sixth edition, the author has retained the practical framework for offering immediate problem-solving assistance to persons in crisis. Therefore, the goal of this updated and expanded edition is to provide knowledge and methods applicable to particular crisis circumstances. Specific topics include: core concepts that are fundamental to all intervention efforts, crisis theory and the philosophy of crisis intervention, basic communication and problem-solving skills, suicide prevention, assistance for terminally ill persons, bereavement counseling, intervention with crime victims, rape counseling, negotiating with armed perpetrators, group strategies, family and marital interventions, disaster relief, case management, physical facilities, modes of contact, community relations, selection, training, and burnout prevention procedures. The handbook also details a review of the research on crisis intervention and how individual intervenors can build upon that knowledge. Numerous case examples presented in the handbook (with fictitious names) are based on actual occurrences the author has encountered. The techniques in this book are applicable to crisis centers, hotlines, Internet-based services, victim-assistance programs, college counseling centers, hospitals, schools, correctional facilities, children and youth programs, and other human service settings. The Study Questions at the end of each chapter are designed to serve as useful applications of crisis intervention theories and principles. Intended for caregivers whose work involves crisis intervention efforts, this is an informative resource for counselors, social workers, psychologists, nurses, physicians, clergy, correctional officers, parole and probation officers, and lay volunteers.


Skills and Techniques for Human Service Professionals

Skills and Techniques for Human Service Professionals

Author: Edward Neukrug

Publisher:

Published: 2016-09-18

Total Pages: 262

ISBN-13: 9780692742686

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Skills and Techniques for Human Service Professionals provides helpers with important knowledge in three areas: The counseling environment, helping skills, and treatment issues. SECTION I: THE COUNSELING ENVIRONMENT (Chapters 1-3) 1) Characteristics of the Effective Helper, highlights eight characteristics of the effective helper, including empathy, genuineness, acceptance, cognitive complexity, wellness, competence, cultural sensitivity, and developing your "it factor." 2) Entering the Agency, reviews agencies should respond to phone calls and emails, the atmosphere created by support staff and surroundings, whether helpers have embraced characteristics of the effective helper, the comfort level of the helper's office, and nonverbal behaviors of helpers, such as attire, eye contact, body positioning and facial expressions, personal space, touch, voice intonation, and tone of voice. SECTION II: HELPING SKILLS (Chapters 3-7) 3) Foundational Skills, presents skills or attitudes that helpers should provide early in the relationship including honoring and respecting the client, being curious, delimiting power and developing an equal relationship, non-pathologizing the client, and demonstrating the 3 C's: being committed, caring, and courteous. 4) Essential Skills, are core skills used in any helping relationship and often initiate movement toward goal identification and even goal achievement. They include silence and pause time, listening skills, reflecting feelings and content, paraphrasing, and basic empathy. 5) Commonly Used Skills, presents skills often exhibited by helpers, and include affirmation giving, encouragement, and support; offering alternatives, information giving, and advice giving; modeling; self-disclosure; collaboration; and advocacy. 6) Information Gathering and Solution-Focused Questions, distinguishes between information gathering skills, such as open questions, closed questions, tentative questions, and why questions; and solution-focused questions, such as preferred goals questions, evaluative questions, coping questions, exception-seeking questions, and solution-oriented questions. 7) Advanced and Specialized Training, examines advanced empathy; confrontation: challenge with support; interpretation; cognitive-behavioral responses; and specialized training skills in the areas of assessment for lethality: suicidality and homicidality; crisis, disaster, and trauma helping; token economies; positive helping; and coaching. SECTION III: TREATMENT ISSUES (Chapters 8-10) 8) Case Management, reviews issues related to informed consent and professional disclosure statements; assessment for treatment planning; monitoring medications; monitoring progress; writing case notes; ensuring security and confidentiality of records; documenting contact hours; making referrals; conducting follow-up; and practicing time management. 9) Multicultural Counseling, examines how to become culturally competent. It offers eight reasons why counseling has not been helpful for some, identifies definitions and models of culturally competent helping, and examines strategies for working with different ethnic and racial groups; people from diverse religious backgrounds; women; men; lesbians, gays, bisexuals, and transgender individuals; the homeless and the poor; older persons; individuals with mental illness; individuals with disabilities; and substance users and abusers. 10) Ethical Issues and Ethical Decision-Making examines ethical codes, reviews four ethical decision-making models, and presents ethical issues related to informed consent, competence and scope of knowledge, supervision, confidentiality, privileged communication, dual and multiple relationships, sexual relationships with clients, where the helper's primary obligation lies, continuing education, multicultural counseling, and values in the helping relationship. Ethical vignettes are presented.


Book Synopsis Skills and Techniques for Human Service Professionals by : Edward Neukrug

Download or read book Skills and Techniques for Human Service Professionals written by Edward Neukrug and published by . This book was released on 2016-09-18 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Skills and Techniques for Human Service Professionals provides helpers with important knowledge in three areas: The counseling environment, helping skills, and treatment issues. SECTION I: THE COUNSELING ENVIRONMENT (Chapters 1-3) 1) Characteristics of the Effective Helper, highlights eight characteristics of the effective helper, including empathy, genuineness, acceptance, cognitive complexity, wellness, competence, cultural sensitivity, and developing your "it factor." 2) Entering the Agency, reviews agencies should respond to phone calls and emails, the atmosphere created by support staff and surroundings, whether helpers have embraced characteristics of the effective helper, the comfort level of the helper's office, and nonverbal behaviors of helpers, such as attire, eye contact, body positioning and facial expressions, personal space, touch, voice intonation, and tone of voice. SECTION II: HELPING SKILLS (Chapters 3-7) 3) Foundational Skills, presents skills or attitudes that helpers should provide early in the relationship including honoring and respecting the client, being curious, delimiting power and developing an equal relationship, non-pathologizing the client, and demonstrating the 3 C's: being committed, caring, and courteous. 4) Essential Skills, are core skills used in any helping relationship and often initiate movement toward goal identification and even goal achievement. They include silence and pause time, listening skills, reflecting feelings and content, paraphrasing, and basic empathy. 5) Commonly Used Skills, presents skills often exhibited by helpers, and include affirmation giving, encouragement, and support; offering alternatives, information giving, and advice giving; modeling; self-disclosure; collaboration; and advocacy. 6) Information Gathering and Solution-Focused Questions, distinguishes between information gathering skills, such as open questions, closed questions, tentative questions, and why questions; and solution-focused questions, such as preferred goals questions, evaluative questions, coping questions, exception-seeking questions, and solution-oriented questions. 7) Advanced and Specialized Training, examines advanced empathy; confrontation: challenge with support; interpretation; cognitive-behavioral responses; and specialized training skills in the areas of assessment for lethality: suicidality and homicidality; crisis, disaster, and trauma helping; token economies; positive helping; and coaching. SECTION III: TREATMENT ISSUES (Chapters 8-10) 8) Case Management, reviews issues related to informed consent and professional disclosure statements; assessment for treatment planning; monitoring medications; monitoring progress; writing case notes; ensuring security and confidentiality of records; documenting contact hours; making referrals; conducting follow-up; and practicing time management. 9) Multicultural Counseling, examines how to become culturally competent. It offers eight reasons why counseling has not been helpful for some, identifies definitions and models of culturally competent helping, and examines strategies for working with different ethnic and racial groups; people from diverse religious backgrounds; women; men; lesbians, gays, bisexuals, and transgender individuals; the homeless and the poor; older persons; individuals with mental illness; individuals with disabilities; and substance users and abusers. 10) Ethical Issues and Ethical Decision-Making examines ethical codes, reviews four ethical decision-making models, and presents ethical issues related to informed consent, competence and scope of knowledge, supervision, confidentiality, privileged communication, dual and multiple relationships, sexual relationships with clients, where the helper's primary obligation lies, continuing education, multicultural counseling, and values in the helping relationship. Ethical vignettes are presented.