Author: Kai Yang
Publisher: McGraw Hill Professional
Published: 2005-05-31
Total Pages: 23
ISBN-13: 0071735844
DOWNLOAD EBOOKThe following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.
Book Synopsis Design for Six Sigma for Service, Chapter 11 - Statistical Basics and Six Sigma Metrics by : Kai Yang
Download or read book Design for Six Sigma for Service, Chapter 11 - Statistical Basics and Six Sigma Metrics written by Kai Yang and published by McGraw Hill Professional. This book was released on 2005-05-31 with total page 23 pages. Available in PDF, EPUB and Kindle. Book excerpt: The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.