Multi-Unit Leadership

Multi-Unit Leadership

Author: Jim Sullivan

Publisher:

Published: 2011-06-23

Total Pages:

ISBN-13: 9780971584914

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Multi-Unit Leadership is the best-selling book used in over 170,000 businesses worldwide. Managing multiple units requires significantly different skills than managing just one. This book details those skills in seven distinct stages and shares the best practices from successful multiunit leaders worldwide. Perfect for regional managers and franchisees who need to know the difference between hands-on management and indirect influence. Written in a detailed and fun format perfect for today's Digital Age leaders, Multiunit Leadership examines the unique role and requirements of managers who are responsible for two to forty units. Our research with over 500 successful Multi-Unit Leaders (MULs) reveals the best practices and unique expertise that differentiates high-performing mulitunit leaders from average ones. Chockablock-full of specific examples, expert opinion and case-study scenarios, the seven leadership stages outlined in the book include: Brand Ambassador, Servant Leadership, Marketing Guru, Head Coach, Talent Scout, Synergist and Goal-Getter. You'll learn how to better manage time and projects, how to develop stronger teams, how to get maximum impact from your store visits, and how to consistently build sales by working smarter, not harder. Readers can assess their own strengths and challenges compared to the industry's best MULs at the end of each chapter and compile their own best practices relative to people, performance, and productivity. Companies using the book include McDonald's, American Express, Coca-Cola, Starbucks, Target, Jiffy Lube, Supercuts, Applebee's, and Sam's Club.


Book Synopsis Multi-Unit Leadership by : Jim Sullivan

Download or read book Multi-Unit Leadership written by Jim Sullivan and published by . This book was released on 2011-06-23 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Multi-Unit Leadership is the best-selling book used in over 170,000 businesses worldwide. Managing multiple units requires significantly different skills than managing just one. This book details those skills in seven distinct stages and shares the best practices from successful multiunit leaders worldwide. Perfect for regional managers and franchisees who need to know the difference between hands-on management and indirect influence. Written in a detailed and fun format perfect for today's Digital Age leaders, Multiunit Leadership examines the unique role and requirements of managers who are responsible for two to forty units. Our research with over 500 successful Multi-Unit Leaders (MULs) reveals the best practices and unique expertise that differentiates high-performing mulitunit leaders from average ones. Chockablock-full of specific examples, expert opinion and case-study scenarios, the seven leadership stages outlined in the book include: Brand Ambassador, Servant Leadership, Marketing Guru, Head Coach, Talent Scout, Synergist and Goal-Getter. You'll learn how to better manage time and projects, how to develop stronger teams, how to get maximum impact from your store visits, and how to consistently build sales by working smarter, not harder. Readers can assess their own strengths and challenges compared to the industry's best MULs at the end of each chapter and compile their own best practices relative to people, performance, and productivity. Companies using the book include McDonald's, American Express, Coca-Cola, Starbucks, Target, Jiffy Lube, Supercuts, Applebee's, and Sam's Club.

Effective Multi-Unit Leadership

Effective Multi-Unit Leadership

Author: Chris Edger

Publisher: Routledge

Published: 2016-04-29

Total Pages: 327

ISBN-13: 1317145542

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There is a growing recognition of the increasing importance of ’local leadership’ practice within multi-unit service contexts, given the threat to costly land-based retail infrastructures from smart technologies. Multi-site organizations are economically significant, but currently under-researched and poorly understood. In Effective Multi-Unit Leadership, Chris Edger looks at that key managerial cohort in the retail, hospitality and service sectors operating between the centre and unit - the Multi-Unit Leader (MUL). This district, area or regional manager, is tasked with maximising revenue and profit from a complex and ambiguous positional space, being sandwiched between the centre and unit, facing the MUL paradox: how do they motivate unit managers and team members to provide great service whilst simultaneously fulfilling the Centre's compliance agenda? Based on extensive case study research across a range of multi-unit service organisations, Edger advances an Integrated Model of MUL that elucidates how key activities (sales-led service, systems and standards - 3Ss) are driven through behavioural practices (commitment, control and change - 3Cs) underpinned by MUL personal characteristics (expertise, emotional intelligence and energy - 3Es). Central to this model is the notion of ’portfolio optimisation through social exchange’ (POSE) where MULs apply ’local leadership’, leveraging their portfolios through the deft application of exchange-based currencies. Replete with case studies, Effective Multi-Unit Leadership will appeal to high potential unit managers; existing multi-unit leaders who want to improve their performance levels; and retail/service directors wishing to train and coach their direct reports; as well as business educators and those with an academic interest in organisational studies.


Book Synopsis Effective Multi-Unit Leadership by : Chris Edger

Download or read book Effective Multi-Unit Leadership written by Chris Edger and published by Routledge. This book was released on 2016-04-29 with total page 327 pages. Available in PDF, EPUB and Kindle. Book excerpt: There is a growing recognition of the increasing importance of ’local leadership’ practice within multi-unit service contexts, given the threat to costly land-based retail infrastructures from smart technologies. Multi-site organizations are economically significant, but currently under-researched and poorly understood. In Effective Multi-Unit Leadership, Chris Edger looks at that key managerial cohort in the retail, hospitality and service sectors operating between the centre and unit - the Multi-Unit Leader (MUL). This district, area or regional manager, is tasked with maximising revenue and profit from a complex and ambiguous positional space, being sandwiched between the centre and unit, facing the MUL paradox: how do they motivate unit managers and team members to provide great service whilst simultaneously fulfilling the Centre's compliance agenda? Based on extensive case study research across a range of multi-unit service organisations, Edger advances an Integrated Model of MUL that elucidates how key activities (sales-led service, systems and standards - 3Ss) are driven through behavioural practices (commitment, control and change - 3Cs) underpinned by MUL personal characteristics (expertise, emotional intelligence and energy - 3Es). Central to this model is the notion of ’portfolio optimisation through social exchange’ (POSE) where MULs apply ’local leadership’, leveraging their portfolios through the deft application of exchange-based currencies. Replete with case studies, Effective Multi-Unit Leadership will appeal to high potential unit managers; existing multi-unit leaders who want to improve their performance levels; and retail/service directors wishing to train and coach their direct reports; as well as business educators and those with an academic interest in organisational studies.

Effective Multi-Unit Leadership and International Multi-Unit Leadership

Effective Multi-Unit Leadership and International Multi-Unit Leadership

Author: Chris Edger

Publisher: Gower Publishing Company

Published: 2013-11-01

Total Pages: 328

ISBN-13: 9781472421982

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Chris Edger looks at that key managerial cohort in the retail, hospitality and service sectors operating between the centre and unit - the Multi-Unit Leader (MUL). Sandwiched between the centre and the unit they need to motivate unit managers and team members to provide great service whilst simultaneously fulfilling the Centre's compliance agenda.Based on extensive case study research across multi-unit service organisations in developed economies this first book is an essential guide to practitioners and academics on the art and science of Effective Multi-Unit Leadership. Edger provides an Integrated Model of MUL that explains how key activities are driven through behavioural practices underpinned by MUL personal characteristics.The second book, International Multi-Unit Leadership, takes a broader cross-border perspective on 'leading from the middle' in international service-based subsidiaries that are committing significant capital to emerging markets and addresses how MULs generate commitment amongst unit managers and team members, whilst coping with their firm's country of origin-based control agendas.


Book Synopsis Effective Multi-Unit Leadership and International Multi-Unit Leadership by : Chris Edger

Download or read book Effective Multi-Unit Leadership and International Multi-Unit Leadership written by Chris Edger and published by Gower Publishing Company. This book was released on 2013-11-01 with total page 328 pages. Available in PDF, EPUB and Kindle. Book excerpt: Chris Edger looks at that key managerial cohort in the retail, hospitality and service sectors operating between the centre and unit - the Multi-Unit Leader (MUL). Sandwiched between the centre and the unit they need to motivate unit managers and team members to provide great service whilst simultaneously fulfilling the Centre's compliance agenda.Based on extensive case study research across multi-unit service organisations in developed economies this first book is an essential guide to practitioners and academics on the art and science of Effective Multi-Unit Leadership. Edger provides an Integrated Model of MUL that explains how key activities are driven through behavioural practices underpinned by MUL personal characteristics.The second book, International Multi-Unit Leadership, takes a broader cross-border perspective on 'leading from the middle' in international service-based subsidiaries that are committing significant capital to emerging markets and addresses how MULs generate commitment amongst unit managers and team members, whilst coping with their firm's country of origin-based control agendas.

Fundamentals

Fundamentals

Author: Jim Sullivan

Publisher:

Published: 2011-09-05

Total Pages: 0

ISBN-13: 9780971584983

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Fundamentals: 9 Ways to Be Brilliant at the Basics of Business explores the core essentials of operating successful organizations in the Digital Age. Chockablock-full of detail, specifics and bite-sized content perfect for 21st Century business professionals.


Book Synopsis Fundamentals by : Jim Sullivan

Download or read book Fundamentals written by Jim Sullivan and published by . This book was released on 2011-09-05 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fundamentals: 9 Ways to Be Brilliant at the Basics of Business explores the core essentials of operating successful organizations in the Digital Age. Chockablock-full of detail, specifics and bite-sized content perfect for 21st Century business professionals.

Leading a Healthy Multi-Ethnic Church

Leading a Healthy Multi-Ethnic Church

Author: Mark DeYmaz

Publisher: Zondervan

Published: 2013-05-16

Total Pages: 237

ISBN-13: 0310514754

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Increasingly, church leaders are recognizing the power and beauty of the multi-ethnic church. Yet, more than a good idea, it’s a biblical, first-century standard with far-reaching evangelistic potential. How can your church overcome the obstacles to become a healthy multi-ethnic community of faith? And why should you even try? In Leading a Healthy Multi-Ethnic Church (formerly titled Ethnic Blends), Dr. Mark DeYmaz provides an up-close-and-personal look at seven common challenges to creating diversity in your church. Through real-life stories and practical illustrations, DeYmaz shows how to overcome the obstacles in order to lead a healthy multi-ethnic church. He also includes the insights of other effective multi-ethnic church leaders from the United States and Australia, as well as study questions at the end of each chapter. Leading a Healthy Multi-Ethnic Church describes what effective local churches in the 21st century will look like and shows us how to create them, together as one, beyond race and class distinctions. –Miles McPherson, Senior Pastor, The Rock Church, San Diego, CA Mark DeYmaz, perhaps more than any pastor in America, has his pulse on what it will take for the Church to find real reconciliation in our generation. –Matt Carter, Lead Pastor, Austin Stone Community Church, Austin, TX


Book Synopsis Leading a Healthy Multi-Ethnic Church by : Mark DeYmaz

Download or read book Leading a Healthy Multi-Ethnic Church written by Mark DeYmaz and published by Zondervan. This book was released on 2013-05-16 with total page 237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Increasingly, church leaders are recognizing the power and beauty of the multi-ethnic church. Yet, more than a good idea, it’s a biblical, first-century standard with far-reaching evangelistic potential. How can your church overcome the obstacles to become a healthy multi-ethnic community of faith? And why should you even try? In Leading a Healthy Multi-Ethnic Church (formerly titled Ethnic Blends), Dr. Mark DeYmaz provides an up-close-and-personal look at seven common challenges to creating diversity in your church. Through real-life stories and practical illustrations, DeYmaz shows how to overcome the obstacles in order to lead a healthy multi-ethnic church. He also includes the insights of other effective multi-ethnic church leaders from the United States and Australia, as well as study questions at the end of each chapter. Leading a Healthy Multi-Ethnic Church describes what effective local churches in the 21st century will look like and shows us how to create them, together as one, beyond race and class distinctions. –Miles McPherson, Senior Pastor, The Rock Church, San Diego, CA Mark DeYmaz, perhaps more than any pastor in America, has his pulse on what it will take for the Church to find real reconciliation in our generation. –Matt Carter, Lead Pastor, Austin Stone Community Church, Austin, TX

John P. Kotter on what Leaders Really Do

John P. Kotter on what Leaders Really Do

Author: John P. Kotter

Publisher: Harvard Business Press

Published: 1999

Total Pages: 198

ISBN-13: 0875848974

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Widely acknowledged as the world's foremost authority on leadership, the author provides a collection of his acclaimed "Harvard Business Review" articles.


Book Synopsis John P. Kotter on what Leaders Really Do by : John P. Kotter

Download or read book John P. Kotter on what Leaders Really Do written by John P. Kotter and published by Harvard Business Press. This book was released on 1999 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: Widely acknowledged as the world's foremost authority on leadership, the author provides a collection of his acclaimed "Harvard Business Review" articles.

Effective Multi-Agency Partnerships

Effective Multi-Agency Partnerships

Author: Rita Cheminais

Publisher: SAGE Publications

Published: 2009-04-01

Total Pages: 161

ISBN-13: 1848601395

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Offering practical advice and guidance on how to establish and maintain effective multi-agency partnership working in your setting, this book will tell you how to meet the Every Child Matters outcomes for children and young people. It clarifies the skills and knowledge required in order to form productive partnerships, and shows you how to set up and maintain good collaborative practice.


Book Synopsis Effective Multi-Agency Partnerships by : Rita Cheminais

Download or read book Effective Multi-Agency Partnerships written by Rita Cheminais and published by SAGE Publications. This book was released on 2009-04-01 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offering practical advice and guidance on how to establish and maintain effective multi-agency partnership working in your setting, this book will tell you how to meet the Every Child Matters outcomes for children and young people. It clarifies the skills and knowledge required in order to form productive partnerships, and shows you how to set up and maintain good collaborative practice.

Great Leadership

Great Leadership

Author: Antony Bell

Publisher: Davies-Black Publishing

Published: 2006

Total Pages: 244

ISBN-13: 9780891062158

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Contrary to the prevailing notion that people are an organization's greatest asset, leadership expert Antony Bell draws together compelling evidence to argue that it is leaders that take companies from good to great. Bell goes right into the heart of what defines this greatness: knowledge, skills, and talents combined with the inner qualities that drive noble action.


Book Synopsis Great Leadership by : Antony Bell

Download or read book Great Leadership written by Antony Bell and published by Davies-Black Publishing. This book was released on 2006 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contrary to the prevailing notion that people are an organization's greatest asset, leadership expert Antony Bell draws together compelling evidence to argue that it is leaders that take companies from good to great. Bell goes right into the heart of what defines this greatness: knowledge, skills, and talents combined with the inner qualities that drive noble action.

What Is Global Leadership?

What Is Global Leadership?

Author: Ernest Gundling

Publisher: Nicholas Brealey

Published: 2011-05-24

Total Pages: 378

ISBN-13: 1857884698

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Discover the skill set - and mindset - that great global leaders must have to succeed. What is global leadership? It turns out that many companies around the world are missing a key point: that global leadership is distinctly different from the leadership skills needed in a domestic operation. The global economy requires a new set of leadership skills-imbued with a global mindset, multi-functional and effective across cultures and nationalities-that were not as critical even a decade ago. In What Is Global Leadership?, the authors draw on cutting-edge research conducted by Aperian Global, including first-hand interviews with successful global leaders, which highlights ten key behaviors critical to international settings, such as cultural self-awareness, frame-shifting, and developing "third-way solutions." In addition to providing a detailed description of each behavior, the authors demonstrate how these can be applied in the context of leadership development programs, executive coaching, global teams, and leader-led action learning. Whether one is leading an entire organization, a business unit, or a geographically dispersed team, this essential guide provides an important resource for developing global leadership talent.


Book Synopsis What Is Global Leadership? by : Ernest Gundling

Download or read book What Is Global Leadership? written by Ernest Gundling and published by Nicholas Brealey. This book was released on 2011-05-24 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the skill set - and mindset - that great global leaders must have to succeed. What is global leadership? It turns out that many companies around the world are missing a key point: that global leadership is distinctly different from the leadership skills needed in a domestic operation. The global economy requires a new set of leadership skills-imbued with a global mindset, multi-functional and effective across cultures and nationalities-that were not as critical even a decade ago. In What Is Global Leadership?, the authors draw on cutting-edge research conducted by Aperian Global, including first-hand interviews with successful global leaders, which highlights ten key behaviors critical to international settings, such as cultural self-awareness, frame-shifting, and developing "third-way solutions." In addition to providing a detailed description of each behavior, the authors demonstrate how these can be applied in the context of leadership development programs, executive coaching, global teams, and leader-led action learning. Whether one is leading an entire organization, a business unit, or a geographically dispersed team, this essential guide provides an important resource for developing global leadership talent.

Creating Magic

Creating Magic

Author: Lee Cockerell

Publisher: Crown Currency

Published: 2008-10-14

Total Pages: 290

ISBN-13: 0385528280

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“It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world’s number one vacation destination. But as Lee demonstrates, great leadership isn’t about mastering impossibly complex management theories. We can all become outstanding leaders by following the ten practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include: Everyone is important. Make your people your brand. Burn the free fuel: appreciation, recognition, and encouragement. Give people a purpose, not just a job. Combining surprising business wisdom with insightful and entertaining stories from Lee’s four decades on the front lines of some of the world’s best-run companies, Creating Magic shows all of us – from small business owners to managers at every level – how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives.


Book Synopsis Creating Magic by : Lee Cockerell

Download or read book Creating Magic written by Lee Cockerell and published by Crown Currency. This book was released on 2008-10-14 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: “It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world’s number one vacation destination. But as Lee demonstrates, great leadership isn’t about mastering impossibly complex management theories. We can all become outstanding leaders by following the ten practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include: Everyone is important. Make your people your brand. Burn the free fuel: appreciation, recognition, and encouragement. Give people a purpose, not just a job. Combining surprising business wisdom with insightful and entertaining stories from Lee’s four decades on the front lines of some of the world’s best-run companies, Creating Magic shows all of us – from small business owners to managers at every level – how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives.