Introduction to Service Engineering

Introduction to Service Engineering

Author: Waldemar Karwowski

Publisher: John Wiley & Sons

Published: 2010-01-12

Total Pages: 672

ISBN-13: 0470382414

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What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.


Book Synopsis Introduction to Service Engineering by : Waldemar Karwowski

Download or read book Introduction to Service Engineering written by Waldemar Karwowski and published by John Wiley & Sons. This book was released on 2010-01-12 with total page 672 pages. Available in PDF, EPUB and Kindle. Book excerpt: What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.

Building Services Engineering

Building Services Engineering

Author: David Chadderton

Publisher: Routledge

Published: 2004-08-02

Total Pages: 399

ISBN-13: 1134376715

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This thoroughly up-dated fourth edition of David Chadderton's text provides study materials in the fields of construction, architectural, surveying and energy engineering.


Book Synopsis Building Services Engineering by : David Chadderton

Download or read book Building Services Engineering written by David Chadderton and published by Routledge. This book was released on 2004-08-02 with total page 399 pages. Available in PDF, EPUB and Kindle. Book excerpt: This thoroughly up-dated fourth edition of David Chadderton's text provides study materials in the fields of construction, architectural, surveying and energy engineering.

Marketing of Engineering Services

Marketing of Engineering Services

Author: Brian Scanlon

Publisher: Thomas Telford

Published: 1988

Total Pages: 136

ISBN-13: 9780727713483

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This book provides guidelines on what should constitute marketing in an engineering environment and how its various aspects can be tackled from a practical standpoint. It is particularly relevant to those aspiring to positions in general management and fills an important gap in the training of professional engineers.


Book Synopsis Marketing of Engineering Services by : Brian Scanlon

Download or read book Marketing of Engineering Services written by Brian Scanlon and published by Thomas Telford. This book was released on 1988 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides guidelines on what should constitute marketing in an engineering environment and how its various aspects can be tackled from a practical standpoint. It is particularly relevant to those aspiring to positions in general management and fills an important gap in the training of professional engineers.

Building Services Job Book

Building Services Job Book

Author: Glenn Hawkins

Publisher:

Published: 2010-06

Total Pages: 222

ISBN-13: 9780860226819

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Book Synopsis Building Services Job Book by : Glenn Hawkins

Download or read book Building Services Job Book written by Glenn Hawkins and published by . This book was released on 2010-06 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Engineering Services Under the Airport Development Aid Program (ADAP).

Engineering Services Under the Airport Development Aid Program (ADAP).

Author:

Publisher:

Published: 1972

Total Pages: 44

ISBN-13:

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Book Synopsis Engineering Services Under the Airport Development Aid Program (ADAP). by :

Download or read book Engineering Services Under the Airport Development Aid Program (ADAP). written by and published by . This book was released on 1972 with total page 44 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Engineering Software as a Service

Engineering Software as a Service

Author: Armando Fox

Publisher:

Published: 2016

Total Pages: 0

ISBN-13: 9780984881239

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(NOTE: this Beta Edition may contain errors. See http://saasbook.info for details.) A one-semester college course in software engineering focusing on cloud computing, software as a service (SaaS), and Agile development using Extreme Programming (XP). This book is neither a step-by-step tutorial nor a reference book. Instead, our goal is to bring a diverse set of software engineering topics together into a single narrative, help readers understand the most important ideas through concrete examples and a learn-by-doing approach, and teach readers enough about each topic to get them started in the field. Courseware for doing the work in the book is available as a virtual machine image that can be downloaded or deployed in the cloud. A free MOOC (massively open online course) at saas-class.org follows the book's content and adds programming assignments and quizzes. See http://saasbook.info for details.(NOTE: this Beta Edition may contain errors. See http://saasbook.info for details.) A one-semester college course in software engineering focusing on cloud computing, software as a service (SaaS), and Agile development using Extreme Programming (XP). This book is neither a step-by-step tutorial nor a reference book. Instead, our goal is to bring a diverse set of software engineering topics together into a single narrative, help readers understand the most important ideas through concrete examples and a learn-by-doing approach, and teach readers enough about each topic to get them started in the field. Courseware for doing the work in the book is available as a virtual machine image that can be downloaded or deployed in the cloud. A free MOOC (massively open online course) at saas-class.org follows the book's content and adds programming assignments and quizzes. See http://saasbook.info for details.


Book Synopsis Engineering Software as a Service by : Armando Fox

Download or read book Engineering Software as a Service written by Armando Fox and published by . This book was released on 2016 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: (NOTE: this Beta Edition may contain errors. See http://saasbook.info for details.) A one-semester college course in software engineering focusing on cloud computing, software as a service (SaaS), and Agile development using Extreme Programming (XP). This book is neither a step-by-step tutorial nor a reference book. Instead, our goal is to bring a diverse set of software engineering topics together into a single narrative, help readers understand the most important ideas through concrete examples and a learn-by-doing approach, and teach readers enough about each topic to get them started in the field. Courseware for doing the work in the book is available as a virtual machine image that can be downloaded or deployed in the cloud. A free MOOC (massively open online course) at saas-class.org follows the book's content and adds programming assignments and quizzes. See http://saasbook.info for details.(NOTE: this Beta Edition may contain errors. See http://saasbook.info for details.) A one-semester college course in software engineering focusing on cloud computing, software as a service (SaaS), and Agile development using Extreme Programming (XP). This book is neither a step-by-step tutorial nor a reference book. Instead, our goal is to bring a diverse set of software engineering topics together into a single narrative, help readers understand the most important ideas through concrete examples and a learn-by-doing approach, and teach readers enough about each topic to get them started in the field. Courseware for doing the work in the book is available as a virtual machine image that can be downloaded or deployed in the cloud. A free MOOC (massively open online course) at saas-class.org follows the book's content and adds programming assignments and quizzes. See http://saasbook.info for details.

Engineering & Services

Engineering & Services

Author:

Publisher:

Published: 1980

Total Pages: 308

ISBN-13:

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Book Synopsis Engineering & Services by :

Download or read book Engineering & Services written by and published by . This book was released on 1980 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Service Systems Engineering and Management

Service Systems Engineering and Management

Author: A. Ravi Ravindran

Publisher: CRC Press

Published: 2018-04-18

Total Pages: 453

ISBN-13: 149872308X

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Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises. Service Systems Engineering and Management begins with a basic overview of service industries and their importance in today’s economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems – Multiple Criteria Decision Making and Data Envelopment Analysis. The textbook then discusses several topics in service systems engineering and management – supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services. Features: Stresses quantitative models and methods in service systems engineering and management Includes chapters on design and evaluation of service systems, supply chain engineering, warehousing and distribution, financial engineering, healthcare systems, retail engineering and revenue management Bridges theory and practice Contains end-of-chapter problems, case studies, illustrative examples, and real-world applications Service Systems Engineering and Management is primarily addressed to those who are interested in learning how to apply operations research models and methods for managing service enterprises. This textbook is well suited for industrial engineering students interested in service systems applications and MBA students in elective courses in operations management, logistics and supply chain management that emphasize quantitative analysis.


Book Synopsis Service Systems Engineering and Management by : A. Ravi Ravindran

Download or read book Service Systems Engineering and Management written by A. Ravi Ravindran and published by CRC Press. This book was released on 2018-04-18 with total page 453 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recipient of the 2019 IISE Institute of Industrial and Systems Engineers Joint Publishers Book-of-the-Year Award This is a comprehensive textbook on service systems engineering and management. It emphasizes the use of engineering principles to the design and operation of service enterprises. Service systems engineering relies on mathematical models and methods to solve problems in the service industries. This textbook covers state-of-the-art concepts, models and solution methods important in the design, control, operations and management of service enterprises. Service Systems Engineering and Management begins with a basic overview of service industries and their importance in today’s economy. Special challenges in managing services, namely, perishability, intangibility, proximity and simultaneity are discussed. Quality of service metrics and methods for measuring them are then discussed. Evaluating the design and operation of service systems frequently involves the conflicting criteria of cost and customer service. This textbook presents two approaches to evaluate the performance of service systems – Multiple Criteria Decision Making and Data Envelopment Analysis. The textbook then discusses several topics in service systems engineering and management – supply chain optimization, warehousing and distribution, modern portfolio theory, revenue management, retail engineering, health systems engineering and financial services. Features: Stresses quantitative models and methods in service systems engineering and management Includes chapters on design and evaluation of service systems, supply chain engineering, warehousing and distribution, financial engineering, healthcare systems, retail engineering and revenue management Bridges theory and practice Contains end-of-chapter problems, case studies, illustrative examples, and real-world applications Service Systems Engineering and Management is primarily addressed to those who are interested in learning how to apply operations research models and methods for managing service enterprises. This textbook is well suited for industrial engineering students interested in service systems applications and MBA students in elective courses in operations management, logistics and supply chain management that emphasize quantitative analysis.

Foundation in Construction and Building Services Engineering: Core (Wales)

Foundation in Construction and Building Services Engineering: Core (Wales)

Author: Mike Jones

Publisher: Hodder Education

Published: 2021-08-20

Total Pages: 373

ISBN-13: 1398327956

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Lay the foundation for a career in the Construction and Building Services Engineering industries with this comprehensive textbook published in association with City & Guilds. With complete coverage of the Foundation qualification's six core units, this book will equip you with the skills you need to approach the next step in your career, as you prepare for assessment and choose your trade pathway. Topic coverage includes: an introduction to the built environment, health and safety, employability, emerging technologies and the built environment lifecycle. - Break down complex topics with summary tables and more than 250 images and artworks. - Re-cap knowledge and understanding with 'Key terms' features and a detailed glossary. - Get ready for the workplace with 'Industry tips', 'Health and safety' reminders and 'Improve your maths/English' tasks. - Get to know your local built environment with engaging activities and historical examples. - Prepare for assessment with end-of-chapter multiple-choice questions and example guided discussion questions. - Hone core skills with expert author Mike Jones, who draws on his extensive teaching and industry experience.


Book Synopsis Foundation in Construction and Building Services Engineering: Core (Wales) by : Mike Jones

Download or read book Foundation in Construction and Building Services Engineering: Core (Wales) written by Mike Jones and published by Hodder Education. This book was released on 2021-08-20 with total page 373 pages. Available in PDF, EPUB and Kindle. Book excerpt: Lay the foundation for a career in the Construction and Building Services Engineering industries with this comprehensive textbook published in association with City & Guilds. With complete coverage of the Foundation qualification's six core units, this book will equip you with the skills you need to approach the next step in your career, as you prepare for assessment and choose your trade pathway. Topic coverage includes: an introduction to the built environment, health and safety, employability, emerging technologies and the built environment lifecycle. - Break down complex topics with summary tables and more than 250 images and artworks. - Re-cap knowledge and understanding with 'Key terms' features and a detailed glossary. - Get ready for the workplace with 'Industry tips', 'Health and safety' reminders and 'Improve your maths/English' tasks. - Get to know your local built environment with engaging activities and historical examples. - Prepare for assessment with end-of-chapter multiple-choice questions and example guided discussion questions. - Hone core skills with expert author Mike Jones, who draws on his extensive teaching and industry experience.

Engineering Investigation and Design Services for Construction Activities

Engineering Investigation and Design Services for Construction Activities

Author: United States. Army. Corps of Engineers

Publisher:

Published: 1961

Total Pages: 10

ISBN-13:

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Book Synopsis Engineering Investigation and Design Services for Construction Activities by : United States. Army. Corps of Engineers

Download or read book Engineering Investigation and Design Services for Construction Activities written by United States. Army. Corps of Engineers and published by . This book was released on 1961 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt: