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English For Professional Airline Services

Author: Sutanto Leo

Publisher: Gramedia Pustaka Utama

Published: 2017-10-23

Total Pages: 293

ISBN-13: 6020372014

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English for Professional Airline Services is a course book designed for front liners of airlines, airlines offices, reservation and ticketing offices, travel agents and airports. This book is also worth learning for trainees of airline services, airline cabin crew or flight attendants, students of tourism schools majoring in travel business, individuals and senior high school students who intend to join airlines. This practical book provides very systematic guides for learners to practice communication within airline services. By employing a wide range of creative activities, this book aims: a. to give flight information, to handle flight reservation, to explain flight regulations, to handle flight check-in and departure, to deliver on-board announcements and services, to give flight arrival services, to handle lost baggage complaints, to handle cargo, to complete air waybill, etc. b. to enable learners to self-study practicing the language both in written and spoken forms through guided, semi-guided, and free learning activities. c. to help learners improve their fluency and accuracy in using the language throughout their future careers. English for Professional Airline Services is written by an experienced academic instructor of the language. This book is used widely by tourism school students, travel agent employees, flight attendants and other airline service trainees and trainers all over Indonesia.

Book Synopsis English For Professional Airline Services by : Sutanto Leo

Download or read book English For Professional Airline Services written by Sutanto Leo and published by Gramedia Pustaka Utama. This book was released on 2017-10-23 with total page 293 pages. Available in PDF, EPUB and Kindle. Book excerpt: English for Professional Airline Services is a course book designed for front liners of airlines, airlines offices, reservation and ticketing offices, travel agents and airports. This book is also worth learning for trainees of airline services, airline cabin crew or flight attendants, students of tourism schools majoring in travel business, individuals and senior high school students who intend to join airlines. This practical book provides very systematic guides for learners to practice communication within airline services. By employing a wide range of creative activities, this book aims: a. to give flight information, to handle flight reservation, to explain flight regulations, to handle flight check-in and departure, to deliver on-board announcements and services, to give flight arrival services, to handle lost baggage complaints, to handle cargo, to complete air waybill, etc. b. to enable learners to self-study practicing the language both in written and spoken forms through guided, semi-guided, and free learning activities. c. to help learners improve their fluency and accuracy in using the language throughout their future careers. English for Professional Airline Services is written by an experienced academic instructor of the language. This book is used widely by tourism school students, travel agent employees, flight attendants and other airline service trainees and trainers all over Indonesia.

English in Global Aviation

Author: Eric Friginal

Publisher: Bloomsbury Publishing

Published: 2019-11-14

Total Pages: 321

ISBN-13: 1350059323

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Taking readers step-by-step through the major issues surrounding the use of English in the global aviation industry, this book provides a clear introduction to turning research into practice in the field of English for Specific Purposes (ESP), specifically Aviation English, and a valuable case study of applied linguistics in action. With both cutting-edge research and evidence-based practice, the critical role of English in aviation is explored across a variety of contexts, including the national and global policies impacting training and language assessment for pilots, air-traffic controllers, ground staff, and students. English in Global Aviation teaches readers how to apply linguistic research to real world, practical settings. The book uses a range of corpus-based findings and related research to provide an effective analysis of the language needs of the aviation industry and an extended look at linguistic principles in action. Readers are presented with case studies, transcriptions, radiotelephony, and a clear breakdown of the common vocabulary and phrasal patterns of aviation discourse. Students and teachers of both linguistics and aviation will discover the requirements and challenges of successful intercultural communication in this industry, as well as insights into how to teach, develop, and assess aviation English language courses.

Book Synopsis English in Global Aviation by : Eric Friginal

Download or read book English in Global Aviation written by Eric Friginal and published by Bloomsbury Publishing. This book was released on 2019-11-14 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Taking readers step-by-step through the major issues surrounding the use of English in the global aviation industry, this book provides a clear introduction to turning research into practice in the field of English for Specific Purposes (ESP), specifically Aviation English, and a valuable case study of applied linguistics in action. With both cutting-edge research and evidence-based practice, the critical role of English in aviation is explored across a variety of contexts, including the national and global policies impacting training and language assessment for pilots, air-traffic controllers, ground staff, and students. English in Global Aviation teaches readers how to apply linguistic research to real world, practical settings. The book uses a range of corpus-based findings and related research to provide an effective analysis of the language needs of the aviation industry and an extended look at linguistic principles in action. Readers are presented with case studies, transcriptions, radiotelephony, and a clear breakdown of the common vocabulary and phrasal patterns of aviation discourse. Students and teachers of both linguistics and aviation will discover the requirements and challenges of successful intercultural communication in this industry, as well as insights into how to teach, develop, and assess aviation English language courses.

Express Series English for Aviation

Author: Sue Ellis

Publisher: Oxford University Press

Published: 2015-10-08

Total Pages: 96

ISBN-13: 0194201201

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Please note that the Print Replica PDF digital version does not contain the audio. English for Aviation is part of the EXPRESS SERIES. It has been designed to help students reach ICAO Operational Level 4. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course, or for self-study. English for Aviation will help pilots and air traffic controllers with standard phraseology as well as improve plain English in the skills areas specified by ICAO.

Book Synopsis Express Series English for Aviation by : Sue Ellis

Download or read book Express Series English for Aviation written by Sue Ellis and published by Oxford University Press. This book was released on 2015-10-08 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt: Please note that the Print Replica PDF digital version does not contain the audio. English for Aviation is part of the EXPRESS SERIES. It has been designed to help students reach ICAO Operational Level 4. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course, or for self-study. English for Aviation will help pilots and air traffic controllers with standard phraseology as well as improve plain English in the skills areas specified by ICAO.

English for Cabin Crew

Author: Sue Ellis

Publisher:

Published: 2011

Total Pages: 101

ISBN-13: 9783464203668

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Book Synopsis English for Cabin Crew by : Sue Ellis

Download or read book English for Cabin Crew written by Sue Ellis and published by . This book was released on 2011 with total page 101 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Express Series English for Cabin Crew

Author: Sue Ellis

Publisher: Oxford University Press

Published: 2015-10-08

Total Pages: 98

ISBN-13: 019420121X

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Please note that the Print Replica PDF digital version does not contain the audio. English for Cabin Crew is part of the EXPRESS SERIES. It is the ideal quick course for flight attendants who need to use English on the ground or in the air. It’s also suitable for students who are interested in a career in cabin service and are preparing for an entry test or interview with an airline. It can be used to supplement a regular coursebook, on its own as a stand-alone intensive specialist course, or for self-study. With English for Cabin Crew the sky’s the limit.

Book Synopsis Express Series English for Cabin Crew by : Sue Ellis

Download or read book Express Series English for Cabin Crew written by Sue Ellis and published by Oxford University Press. This book was released on 2015-10-08 with total page 98 pages. Available in PDF, EPUB and Kindle. Book excerpt: Please note that the Print Replica PDF digital version does not contain the audio. English for Cabin Crew is part of the EXPRESS SERIES. It is the ideal quick course for flight attendants who need to use English on the ground or in the air. It’s also suitable for students who are interested in a career in cabin service and are preparing for an entry test or interview with an airline. It can be used to supplement a regular coursebook, on its own as a stand-alone intensive specialist course, or for self-study. With English for Cabin Crew the sky’s the limit.

English for Cabin Crew

Author: Sue Ellis

Publisher: Oxford University Press, USA

Published: 2010-01-01

Total Pages: 96

ISBN-13: 9780194579599

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Book Synopsis English for Cabin Crew by : Sue Ellis

Download or read book English for Cabin Crew written by Sue Ellis and published by Oxford University Press, USA. This book was released on 2010-01-01 with total page 96 pages. Available in PDF, EPUB and Kindle. Book excerpt:

A Practical Guide to Airline Customer Service

Author: Colin C. Law

Publisher: BrownWalker Press

Published: 2018-04-16

Total Pages: 302

ISBN-13: 1627346937

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A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.

Book Synopsis A Practical Guide to Airline Customer Service by : Colin C. Law

Download or read book A Practical Guide to Airline Customer Service written by Colin C. Law and published by BrownWalker Press. This book was released on 2018-04-16 with total page 302 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.

The Discourse of Customer Service Tweets

Author: Ursula Lutzky

Publisher: Bloomsbury Publishing

Published: 2021-10-21

Total Pages: 236

ISBN-13: 1350090700

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The Discourse of Customer Service Tweets studies the discursive and pragmatic features of customer service interactions, making use of a corpus of over 1.5 million tweets from more than thirty different companies. With Twitter being used as a professional service channel by many transport operators, this book features an empirical analysis of British and Irish train companies and airlines that provide updates and travel assistance on the platform, often on a 24/7 basis. From managing crises in the midst of strike action to ensuring passengers feel comfortable on board, Twitter allows transport operators to communicate with their customers in real time. Analysing patterns of language use as well as platform specific features for their communicative functions, Ursula Lutzky enhances our understanding of customers' linguistic expectations on Twitter and of what makes for successful or unsuccessful interaction. Of interest to anyone researching discourse analysis, business communication and social media, this book's findings pave the way for practical applications in customer service.

Book Synopsis The Discourse of Customer Service Tweets by : Ursula Lutzky

Download or read book The Discourse of Customer Service Tweets written by Ursula Lutzky and published by Bloomsbury Publishing. This book was released on 2021-10-21 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Discourse of Customer Service Tweets studies the discursive and pragmatic features of customer service interactions, making use of a corpus of over 1.5 million tweets from more than thirty different companies. With Twitter being used as a professional service channel by many transport operators, this book features an empirical analysis of British and Irish train companies and airlines that provide updates and travel assistance on the platform, often on a 24/7 basis. From managing crises in the midst of strike action to ensuring passengers feel comfortable on board, Twitter allows transport operators to communicate with their customers in real time. Analysing patterns of language use as well as platform specific features for their communicative functions, Ursula Lutzky enhances our understanding of customers' linguistic expectations on Twitter and of what makes for successful or unsuccessful interaction. Of interest to anyone researching discourse analysis, business communication and social media, this book's findings pave the way for practical applications in customer service.

Flightpath Teacher's Book

Author: Philip Shawcross

Publisher: Cambridge University Press

Published: 2011-08-25

Total Pages: 225

ISBN-13: 0521178703

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Flightpath is the definitive course for pilots and Air Traffic Controllers who need an ICAO4 level of English to work in the industry. Written by Philip Shawcross, one of the world's leading Aviation English experts, and reviewed by a panel of aviation English specialists, this course offers a thorough grounding in the range of communication skills needed by both pilots and Air Traffic Control Officers (ATCOs) aiming to reach ICAO4 level or above. The Teacher's Book is a complete manual and subject matter reference book for Aviation English teachers of any level of experience, with detailed notes and instructions for each unit. The teacher's notes provide further support and will help the trainer customise the course for pilots, ATCOs and mixed classes.

Book Synopsis Flightpath Teacher's Book by : Philip Shawcross

Download or read book Flightpath Teacher's Book written by Philip Shawcross and published by Cambridge University Press. This book was released on 2011-08-25 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Flightpath is the definitive course for pilots and Air Traffic Controllers who need an ICAO4 level of English to work in the industry. Written by Philip Shawcross, one of the world's leading Aviation English experts, and reviewed by a panel of aviation English specialists, this course offers a thorough grounding in the range of communication skills needed by both pilots and Air Traffic Control Officers (ATCOs) aiming to reach ICAO4 level or above. The Teacher's Book is a complete manual and subject matter reference book for Aviation English teachers of any level of experience, with detailed notes and instructions for each unit. The teacher's notes provide further support and will help the trainer customise the course for pilots, ATCOs and mixed classes.

Flightpath: Aviation English for Pilots and ATCOs Student's Book with Audio CDs (3) and DVD

Author: Philip Shawcross

Publisher: Cambridge University Press

Published: 2011-07-14

Total Pages: 193

ISBN-13: 0521178711

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Flightpath is the definitive course for pilots and Air Traffic Controllers who need an ICAO4 level of English to work in the industry. Flightpath is the only Aviation English course to offer a thorough grounding in the full range of communication skills needed by aviation professionals to communicate in non-routine situations. With regular focus on ICAO criteria, learners are given full support in reaching industry standards, including case studies, analysis of their own communication skills, exposure to authentic in-flight communication, and communicative tasks. Flightpath is the most accurate preparation course available for any ICAO4 language test, and includes authentic industry training video. Flightpath has been reviewed and endorsed by a panel of leading aviation communication and safety professionals.

Book Synopsis Flightpath: Aviation English for Pilots and ATCOs Student's Book with Audio CDs (3) and DVD by : Philip Shawcross

Download or read book Flightpath: Aviation English for Pilots and ATCOs Student's Book with Audio CDs (3) and DVD written by Philip Shawcross and published by Cambridge University Press. This book was released on 2011-07-14 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Flightpath is the definitive course for pilots and Air Traffic Controllers who need an ICAO4 level of English to work in the industry. Flightpath is the only Aviation English course to offer a thorough grounding in the full range of communication skills needed by aviation professionals to communicate in non-routine situations. With regular focus on ICAO criteria, learners are given full support in reaching industry standards, including case studies, analysis of their own communication skills, exposure to authentic in-flight communication, and communicative tasks. Flightpath is the most accurate preparation course available for any ICAO4 language test, and includes authentic industry training video. Flightpath has been reviewed and endorsed by a panel of leading aviation communication and safety professionals.