Every Guest Is a Hero

Every Guest Is a Hero

Author: Adam M. Berger

Publisher: Bca Press

Published: 2013-11-22

Total Pages: 272

ISBN-13: 9780615925592

DOWNLOAD EBOOK

Though you may not be aware of it, whenever you're playing in any of Disney's many theme parks, the Imagineers who designed those parks are busy playing with your head. EVERY GUEST IS A HERO reveals for the first time how the artists and technical wizards of Walt Disney Imagineering have harnessed the magic of mythic storytelling to press all sorts of psychological buttons you never knew you had, inspiring you and millions of your fellow visitors to return to the parks again and again. Longtime theme park designer and attraction show writer Adam M. Berger is your tour guide, decoding the mythic themes and archetypes of the Disney parks in an entertaining, engaging, and always accessible manner. You'll discover page after page of "ah-ha!" moments as you encounter one surprising connection after another. You'll also find a collection of ten "Mything in Action" case studies that break down the mythic content of some of your favorite Disney attractions, scene-by-scene. There's even a chapter devoted to the mythic realms of George Lucas, offering tantalizing clues about some of the amazing experiences now being Imagineered for Disney's forthcoming Star Wars-themed lands. It's a must-read volume for Disney enthusiasts and aspiring Imagineers alike. So strap yourself in, keep your arms and legs inside at all times, and prepare to embark on a voyage of mythic proportions. Once you've read EVERY GUEST IS A HERO, you'll never look at your favorite Disney attractions the same way again.


Book Synopsis Every Guest Is a Hero by : Adam M. Berger

Download or read book Every Guest Is a Hero written by Adam M. Berger and published by Bca Press. This book was released on 2013-11-22 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Though you may not be aware of it, whenever you're playing in any of Disney's many theme parks, the Imagineers who designed those parks are busy playing with your head. EVERY GUEST IS A HERO reveals for the first time how the artists and technical wizards of Walt Disney Imagineering have harnessed the magic of mythic storytelling to press all sorts of psychological buttons you never knew you had, inspiring you and millions of your fellow visitors to return to the parks again and again. Longtime theme park designer and attraction show writer Adam M. Berger is your tour guide, decoding the mythic themes and archetypes of the Disney parks in an entertaining, engaging, and always accessible manner. You'll discover page after page of "ah-ha!" moments as you encounter one surprising connection after another. You'll also find a collection of ten "Mything in Action" case studies that break down the mythic content of some of your favorite Disney attractions, scene-by-scene. There's even a chapter devoted to the mythic realms of George Lucas, offering tantalizing clues about some of the amazing experiences now being Imagineered for Disney's forthcoming Star Wars-themed lands. It's a must-read volume for Disney enthusiasts and aspiring Imagineers alike. So strap yourself in, keep your arms and legs inside at all times, and prepare to embark on a voyage of mythic proportions. Once you've read EVERY GUEST IS A HERO, you'll never look at your favorite Disney attractions the same way again.

Be Your Customer's Hero

Be Your Customer's Hero

Author: Adam Toporek

Publisher: AMACOM

Published: 2015-04-22

Total Pages: 270

ISBN-13: 0814449069

DOWNLOAD EBOOK

On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.


Book Synopsis Be Your Customer's Hero by : Adam Toporek

Download or read book Be Your Customer's Hero written by Adam Toporek and published by AMACOM. This book was released on 2015-04-22 with total page 270 pages. Available in PDF, EPUB and Kindle. Book excerpt: On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.

Classical Mythology: The Basics

Classical Mythology: The Basics

Author: Richard Martin

Publisher: Routledge

Published: 2016-04-28

Total Pages: 185

ISBN-13: 1317539168

DOWNLOAD EBOOK

This is an engaging introduction which explores the latest thinking about Classical mythology, the history of interpreting myths and the role of myths in cultural tradition, from painting to opera, philosophy, politics, drama, and religion in the modern day. It answers such questions as what are ancient myths and who invented them where do gods come from what makes a hero how is Classical myth used in the modern world and what approaches are there to the study of myth? Featuring further reading and case studies from antiquity to the modern day, this is an essential introduction to the myths which have been a fundamental part of Western culture throughout history.


Book Synopsis Classical Mythology: The Basics by : Richard Martin

Download or read book Classical Mythology: The Basics written by Richard Martin and published by Routledge. This book was released on 2016-04-28 with total page 185 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is an engaging introduction which explores the latest thinking about Classical mythology, the history of interpreting myths and the role of myths in cultural tradition, from painting to opera, philosophy, politics, drama, and religion in the modern day. It answers such questions as what are ancient myths and who invented them where do gods come from what makes a hero how is Classical myth used in the modern world and what approaches are there to the study of myth? Featuring further reading and case studies from antiquity to the modern day, this is an essential introduction to the myths which have been a fundamental part of Western culture throughout history.

Rhetoric and Experience Architecture

Rhetoric and Experience Architecture

Author: Liza Potts

Publisher: Parlor Press LLC

Published: 2017-08-04

Total Pages: 364

ISBN-13: 1602359628

DOWNLOAD EBOOK

Organizations value insights from reflexive, iterative processes of designing interactive environments that reflect user experience. “I really like this definition of experience architecture, which requires that we understand ecosystems of activity, rather than simply considering single-task scenarios.”—Donald Norman (The Design of Everyday Things)


Book Synopsis Rhetoric and Experience Architecture by : Liza Potts

Download or read book Rhetoric and Experience Architecture written by Liza Potts and published by Parlor Press LLC. This book was released on 2017-08-04 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: Organizations value insights from reflexive, iterative processes of designing interactive environments that reflect user experience. “I really like this definition of experience architecture, which requires that we understand ecosystems of activity, rather than simply considering single-task scenarios.”—Donald Norman (The Design of Everyday Things)

Girl, Hero

Girl, Hero

Author: Carrie Jones

Publisher: North Star Editions, Inc.

Published: 2011-09-08

Total Pages: 313

ISBN-13: 0738722235

DOWNLOAD EBOOK

Liliana Faltin just wants some stability in her life. But her mother’s boyfriend has a thing for booze and touching. To deal, Lily writes letters to John Wayne. Yeah, he’s a dead movie cowboy, but whatever—at least the Duke knew how to be a hero. Now, Lily just needs to figure out how to be a hero herself.


Book Synopsis Girl, Hero by : Carrie Jones

Download or read book Girl, Hero written by Carrie Jones and published by North Star Editions, Inc.. This book was released on 2011-09-08 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: Liliana Faltin just wants some stability in her life. But her mother’s boyfriend has a thing for booze and touching. To deal, Lily writes letters to John Wayne. Yeah, he’s a dead movie cowboy, but whatever—at least the Duke knew how to be a hero. Now, Lily just needs to figure out how to be a hero herself.

Save the Cat! Writes a Novel

Save the Cat! Writes a Novel

Author: Jessica Brody

Publisher: Ten Speed Press

Published: 2018-10-09

Total Pages: 322

ISBN-13: 0399579753

DOWNLOAD EBOOK

The first novel-writing guide from the best-selling Save the Cat! story-structure series, which reveals the 15 essential plot points needed to make any novel a success. Novelist Jessica Brody presents a comprehensive story-structure guide for novelists that applies the famed Save the Cat! screenwriting methodology to the world of novel writing. Revealing the 15 "beats" (plot points) that comprise a successful story--from the opening image to the finale--this book lays out the Ten Story Genres (Monster in the House; Whydunit; Dude with a Problem) alongside quirky, original insights (Save the Cat; Shard of Glass) to help novelists craft a plot that will captivate--and a novel that will sell.


Book Synopsis Save the Cat! Writes a Novel by : Jessica Brody

Download or read book Save the Cat! Writes a Novel written by Jessica Brody and published by Ten Speed Press. This book was released on 2018-10-09 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first novel-writing guide from the best-selling Save the Cat! story-structure series, which reveals the 15 essential plot points needed to make any novel a success. Novelist Jessica Brody presents a comprehensive story-structure guide for novelists that applies the famed Save the Cat! screenwriting methodology to the world of novel writing. Revealing the 15 "beats" (plot points) that comprise a successful story--from the opening image to the finale--this book lays out the Ten Story Genres (Monster in the House; Whydunit; Dude with a Problem) alongside quirky, original insights (Save the Cat; Shard of Glass) to help novelists craft a plot that will captivate--and a novel that will sell.

Heroes Every Child Should Know

Heroes Every Child Should Know

Author: H. W. Mabie

Publisher: Good Press

Published: 2020-12-08

Total Pages: 265

ISBN-13:

DOWNLOAD EBOOK

"Heroes Every Child Should Know" by H. W. Mabie. Published by Good Press. Good Press publishes a wide range of titles that encompasses every genre. From well-known classics & literary fiction and non-fiction to forgotten−or yet undiscovered gems−of world literature, we issue the books that need to be read. Each Good Press edition has been meticulously edited and formatted to boost readability for all e-readers and devices. Our goal is to produce eBooks that are user-friendly and accessible to everyone in a high-quality digital format.


Book Synopsis Heroes Every Child Should Know by : H. W. Mabie

Download or read book Heroes Every Child Should Know written by H. W. Mabie and published by Good Press. This book was released on 2020-12-08 with total page 265 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Heroes Every Child Should Know" by H. W. Mabie. Published by Good Press. Good Press publishes a wide range of titles that encompasses every genre. From well-known classics & literary fiction and non-fiction to forgotten−or yet undiscovered gems−of world literature, we issue the books that need to be read. Each Good Press edition has been meticulously edited and formatted to boost readability for all e-readers and devices. Our goal is to produce eBooks that are user-friendly and accessible to everyone in a high-quality digital format.

The Hero and the Crown

The Hero and the Crown

Author: Robin McKinley

Publisher: Harper Collins

Published: 1984-10-15

Total Pages: 266

ISBN-13: 0688025935

DOWNLOAD EBOOK

Robin McKinley's mesmerizing history of Damar is the stuff that legends are made of. The Hero and the Crown is a dazzling "prequel" to The Blue Sword. Aerin is the only child of the king of Damar, and should be his rightful heir. But she is also the daughter of a witchwoman of the North, who died when she was born, and the Damarians cannot trust her. But Aerin's destiny is greater than her father's people know, for it leads her to battle with Maur, the Black Dragon, and into the wilder Damarian Hills, where she meets the wizard Luthe. It is he who at last tells her the truth about her mother, and he also gives over to her hand the Blue Sword, Gonturan. But such gifts as these bear a great price, a price Aerin only begins to realize when she faces the evil mage, Agsded, who has seized the Hero's Crown, greatest treasure and secret strength of Damar.


Book Synopsis The Hero and the Crown by : Robin McKinley

Download or read book The Hero and the Crown written by Robin McKinley and published by Harper Collins. This book was released on 1984-10-15 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Robin McKinley's mesmerizing history of Damar is the stuff that legends are made of. The Hero and the Crown is a dazzling "prequel" to The Blue Sword. Aerin is the only child of the king of Damar, and should be his rightful heir. But she is also the daughter of a witchwoman of the North, who died when she was born, and the Damarians cannot trust her. But Aerin's destiny is greater than her father's people know, for it leads her to battle with Maur, the Black Dragon, and into the wilder Damarian Hills, where she meets the wizard Luthe. It is he who at last tells her the truth about her mother, and he also gives over to her hand the Blue Sword, Gonturan. But such gifts as these bear a great price, a price Aerin only begins to realize when she faces the evil mage, Agsded, who has seized the Hero's Crown, greatest treasure and secret strength of Damar.

Hero Stories from American History

Hero Stories from American History

Author: Francis Kingsley Ball

Publisher: Good Press

Published: 2021-04-25

Total Pages: 171

ISBN-13:

DOWNLOAD EBOOK

This book is designed to be used as a supplementary historical reader in our public schools' sixth and seventh grades, as well as for any other students aged twelve to fifteen. It is also intended to be used as supplementary reading in conjunction with the study of a formal textbook on American history. Historical matters that are instinct with human life attract and hold the attention of boys and girls, and whet their desire to know more about the real meaning of their country's history. For this reason, the authors have selected rapid historical narratives, treating notable and dramatic events, and have embellished them with more details than is feasible within the limits of most school books.


Book Synopsis Hero Stories from American History by : Francis Kingsley Ball

Download or read book Hero Stories from American History written by Francis Kingsley Ball and published by Good Press. This book was released on 2021-04-25 with total page 171 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is designed to be used as a supplementary historical reader in our public schools' sixth and seventh grades, as well as for any other students aged twelve to fifteen. It is also intended to be used as supplementary reading in conjunction with the study of a formal textbook on American history. Historical matters that are instinct with human life attract and hold the attention of boys and girls, and whet their desire to know more about the real meaning of their country's history. For this reason, the authors have selected rapid historical narratives, treating notable and dramatic events, and have embellished them with more details than is feasible within the limits of most school books.

The Hero Effect

The Hero Effect

Author: Kevin Brown

Publisher:

Published: 2017-08-13

Total Pages: 144

ISBN-13: 9780692917459

DOWNLOAD EBOOK

The HERO Effect is based on Kevin Brown's highly sought after keynote experience.In a fresh and entertaining style, Kevin shares ideas, strategies and principles that will inspire and equip readers to show up every day and make a positive difference. At the heart of Kevin's message is a simple, yet powerful philosophy for life that drives every thought, every action and ultimately every result we achieve both personally and professionally. Your team will be motivated to reach beyond what is required and do something remarkable!This book is designed to help individuals and organizations:Achieve greater results by eliminating "ordinary" thinking and mastering the habit of excellence.Own the moments that matter (and they all matter) by taking responsibility for their attitude, their actions and their results.Create meaningful relationships and deliver an extraordinary experience for every "customer" at work and at home.


Book Synopsis The Hero Effect by : Kevin Brown

Download or read book The Hero Effect written by Kevin Brown and published by . This book was released on 2017-08-13 with total page 144 pages. Available in PDF, EPUB and Kindle. Book excerpt: The HERO Effect is based on Kevin Brown's highly sought after keynote experience.In a fresh and entertaining style, Kevin shares ideas, strategies and principles that will inspire and equip readers to show up every day and make a positive difference. At the heart of Kevin's message is a simple, yet powerful philosophy for life that drives every thought, every action and ultimately every result we achieve both personally and professionally. Your team will be motivated to reach beyond what is required and do something remarkable!This book is designed to help individuals and organizations:Achieve greater results by eliminating "ordinary" thinking and mastering the habit of excellence.Own the moments that matter (and they all matter) by taking responsibility for their attitude, their actions and their results.Create meaningful relationships and deliver an extraordinary experience for every "customer" at work and at home.