Funeral Home Customer Service A–Z

Funeral Home Customer Service A–Z

Author: Alan D Wolfelt

Publisher: Companion Press

Published: 2005-04-01

Total Pages: 254

ISBN-13: 1617220345

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From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.


Book Synopsis Funeral Home Customer Service A–Z by : Alan D Wolfelt

Download or read book Funeral Home Customer Service A–Z written by Alan D Wolfelt and published by Companion Press. This book was released on 2005-04-01 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.


Funeral Home Customer Service A–Z

Funeral Home Customer Service A–Z

Author: Alan D. Wolfelt

Publisher: Companion Press

Published: 2005-04-01

Total Pages: 254

ISBN-13: 1879651440

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From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.


Book Synopsis Funeral Home Customer Service A–Z by : Alan D. Wolfelt

Download or read book Funeral Home Customer Service A–Z written by Alan D. Wolfelt and published by Companion Press. This book was released on 2005-04-01 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.


The Lobo Outback Funeral Home

The Lobo Outback Funeral Home

Author: Dave Foreman

Publisher: Big Earth Publishing

Published: 2004

Total Pages: 244

ISBN-13: 9781555663391

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"The Lobo Outback Funeral Home: A Novel" by Dave Foreman, Foreword by Doug Peacock. Jack Hunter, disillusioned and burned-out on environmental activism after years as a Sierra Club lobbyist, leaves Washington, D.C. for southwestern New Mexico's Diablo National Forest. Getting caught up in the bloody consequences of his cynicism, he discovers the true cost of not taking a stand for what he loves.


Book Synopsis The Lobo Outback Funeral Home by : Dave Foreman

Download or read book The Lobo Outback Funeral Home written by Dave Foreman and published by Big Earth Publishing. This book was released on 2004 with total page 244 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Lobo Outback Funeral Home: A Novel" by Dave Foreman, Foreword by Doug Peacock. Jack Hunter, disillusioned and burned-out on environmental activism after years as a Sierra Club lobbyist, leaves Washington, D.C. for southwestern New Mexico's Diablo National Forest. Getting caught up in the bloody consequences of his cynicism, he discovers the true cost of not taking a stand for what he loves.


Tale of Two Funerals

Tale of Two Funerals

Author: Alan Wolfelt

Publisher: Companion Press

Published: 2016-08-01

Total Pages: 128

ISBN-13: 1617222488

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Meet the Williams family. Grandma Williams has died, and her children call Night & Day Funeral Home to make arrangements. Courtesy of a Twilight-Zonesque space-time anomaly, the Williams family ends up concurrently planning and holding two funerals for Grandma—one arranged by funeral director Sam Standard and the other by funeral director Garrett Gatekeeper. How will the two funerals turn out? Will the Williams family even be able to tell the difference? Find out in this riveting—and revealing—Tale of Two Funerals...


Book Synopsis Tale of Two Funerals by : Alan Wolfelt

Download or read book Tale of Two Funerals written by Alan Wolfelt and published by Companion Press. This book was released on 2016-08-01 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: Meet the Williams family. Grandma Williams has died, and her children call Night & Day Funeral Home to make arrangements. Courtesy of a Twilight-Zonesque space-time anomaly, the Williams family ends up concurrently planning and holding two funerals for Grandma—one arranged by funeral director Sam Standard and the other by funeral director Garrett Gatekeeper. How will the two funerals turn out? Will the Williams family even be able to tell the difference? Find out in this riveting—and revealing—Tale of Two Funerals...


Final Rights

Final Rights

Author: Joshua Slocum

Publisher: Square One Publishers, Inc.

Published: 2021-10-19

Total Pages: 771

ISBN-13: 0942679350

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Josh Slocum and Lisa Carlson are the two most prominent advocates of consumer rights in dealing with the death industry. Here they combine efforts to inform consumers of their rights and propose long-needed reforms. Slocum is executive director of Funeral Consumers Alliance, a national nonprofit with over 90 local affiliates nationwide. Carlson is executive director of Funeral Ethics Organization, which works with the industry to try to improve ethical standards. In addition to nationwide issues, the book covers state-by-state information needed by anybody who wishes to take charge of funeral arrangements for a loved one, with or without the help of a funeral director. More information about the book and related issues can be found at www.finalrights.org .


Book Synopsis Final Rights by : Joshua Slocum

Download or read book Final Rights written by Joshua Slocum and published by Square One Publishers, Inc.. This book was released on 2021-10-19 with total page 771 pages. Available in PDF, EPUB and Kindle. Book excerpt: Josh Slocum and Lisa Carlson are the two most prominent advocates of consumer rights in dealing with the death industry. Here they combine efforts to inform consumers of their rights and propose long-needed reforms. Slocum is executive director of Funeral Consumers Alliance, a national nonprofit with over 90 local affiliates nationwide. Carlson is executive director of Funeral Ethics Organization, which works with the industry to try to improve ethical standards. In addition to nationwide issues, the book covers state-by-state information needed by anybody who wishes to take charge of funeral arrangements for a loved one, with or without the help of a funeral director. More information about the book and related issues can be found at www.finalrights.org .


Tales from Kentucky Funeral Homes

Tales from Kentucky Funeral Homes

Author: William Lynwood Montell

Publisher: University Press of Kentucky

Published: 2009-08-17

Total Pages: 210

ISBN-13: 0813125677

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In Tales from Kentucky Funeral Homes, William Lynwood Montell has collected stories and reminiscences from funeral home directors and embalmers across the state. These accounts provide a record of the business of death as it has been practiced in Kentucky over the past fifty years. The collection ranges from tales of old-time burial practices, to stories about funeral customs unique to the African American community, to tales of premonitions, mistakes, and even humorous occurrences. Other stories involve such unusual aspects of the business as snake-handling funerals, mistaken identities, and in-home embalming. Taken together, these firsthand narratives preserve an important aspect of Kentucky social life not likely to be collected elsewhere. Most of these funeral home stories involve the recent history of Kentucky funeral practices, but some descriptive accounts go back to the era when funeral directors used horse-drawn wagons to reach secluded areas. These accounts, including stories about fainting relatives, long-winded preachers, and pallbearers falling into graves, provide significant insights into the pivotal role morticians have played in local life and culture over the years.


Book Synopsis Tales from Kentucky Funeral Homes by : William Lynwood Montell

Download or read book Tales from Kentucky Funeral Homes written by William Lynwood Montell and published by University Press of Kentucky. This book was released on 2009-08-17 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: In Tales from Kentucky Funeral Homes, William Lynwood Montell has collected stories and reminiscences from funeral home directors and embalmers across the state. These accounts provide a record of the business of death as it has been practiced in Kentucky over the past fifty years. The collection ranges from tales of old-time burial practices, to stories about funeral customs unique to the African American community, to tales of premonitions, mistakes, and even humorous occurrences. Other stories involve such unusual aspects of the business as snake-handling funerals, mistaken identities, and in-home embalming. Taken together, these firsthand narratives preserve an important aspect of Kentucky social life not likely to be collected elsewhere. Most of these funeral home stories involve the recent history of Kentucky funeral practices, but some descriptive accounts go back to the era when funeral directors used horse-drawn wagons to reach secluded areas. These accounts, including stories about fainting relatives, long-winded preachers, and pallbearers falling into graves, provide significant insights into the pivotal role morticians have played in local life and culture over the years.


Complying with the Funeral Rule

Complying with the Funeral Rule

Author: United States. Federal Trade Commission

Publisher: DIANE Publishing

Published: 2000

Total Pages: 49

ISBN-13: 1428957839

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Book Synopsis Complying with the Funeral Rule by : United States. Federal Trade Commission

Download or read book Complying with the Funeral Rule written by United States. Federal Trade Commission and published by DIANE Publishing. This book was released on 2000 with total page 49 pages. Available in PDF, EPUB and Kindle. Book excerpt:


To Serve the Living

To Serve the Living

Author: Suzanne E. Smith

Publisher: Harvard University Press

Published: 2010-02-25

Total Pages: 288

ISBN-13: 9780674036215

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From antebellum slavery to the twenty-first century, African American funeral directors have orchestrated funerals or “homegoing” ceremonies with dignity and pageantry. As entrepreneurs in a largely segregated trade, they were among the few black individuals in any community who were economically independent and not beholden to the local white power structure. Most important, their financial freedom gave them the ability to support the struggle for civil rights and, indeed, to serve the living as well as bury the dead. During the Jim Crow era, black funeral directors relied on racial segregation to secure their foothold in America’s capitalist marketplace. With the dawning of the civil rights age, these entrepreneurs were drawn into the movement to integrate American society, but were also uncertain how racial integration would affect their business success. From the beginning, this tension between personal gain and community service shaped the history of African American funeral directing. For African Americans, death was never simply the end of life, and funerals were not just places to mourn. In the “hush harbors” of the slave quarters, African Americans first used funerals to bury their dead and to plan a path to freedom. Similarly, throughout the long—and often violent—struggle for racial equality in the twentieth century, funeral directors aided the cause by honoring the dead while supporting the living. To Serve the Living offers a fascinating history of how African American funeral directors have been integral to the fight for freedom.


Book Synopsis To Serve the Living by : Suzanne E. Smith

Download or read book To Serve the Living written by Suzanne E. Smith and published by Harvard University Press. This book was released on 2010-02-25 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: From antebellum slavery to the twenty-first century, African American funeral directors have orchestrated funerals or “homegoing” ceremonies with dignity and pageantry. As entrepreneurs in a largely segregated trade, they were among the few black individuals in any community who were economically independent and not beholden to the local white power structure. Most important, their financial freedom gave them the ability to support the struggle for civil rights and, indeed, to serve the living as well as bury the dead. During the Jim Crow era, black funeral directors relied on racial segregation to secure their foothold in America’s capitalist marketplace. With the dawning of the civil rights age, these entrepreneurs were drawn into the movement to integrate American society, but were also uncertain how racial integration would affect their business success. From the beginning, this tension between personal gain and community service shaped the history of African American funeral directing. For African Americans, death was never simply the end of life, and funerals were not just places to mourn. In the “hush harbors” of the slave quarters, African Americans first used funerals to bury their dead and to plan a path to freedom. Similarly, throughout the long—and often violent—struggle for racial equality in the twentieth century, funeral directors aided the cause by honoring the dead while supporting the living. To Serve the Living offers a fascinating history of how African American funeral directors have been integral to the fight for freedom.


DAD, CAN I BORROW THE HEARSE?

DAD, CAN I BORROW THE HEARSE?

Author: Thomas J. Van Kula

Publisher: Gatekeeper Press

Published: 2021-10-07

Total Pages: 203

ISBN-13: 1662913818

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Located within the boundaries of one of the East Side of Detroit's "bluest" of blue collar neighborhoods, 9074 St. Cyril Avenue served a dual purpose - funeral home and family residence. Occupying the first floor of the impressive yellow bricked structure from 1942 until 1978 was the Van Kula Funeral Home - the second floor I called home. For over four decades I was associated with death and dying on an almost daily occurrence. Residing over a funeral home with five siblings added to the plenitude of memories - poignant, humorous and enduring. As an observer and eventual practitioner of one of the world's oldest professions, I have borne witness to human nature under the most demanding of emotional circumstances. In "DAD, CAN I BORROW THE HEARSE?" I have attempted to present a summary of events as they related to me - "The Funeral Director's Kid".


Book Synopsis DAD, CAN I BORROW THE HEARSE? by : Thomas J. Van Kula

Download or read book DAD, CAN I BORROW THE HEARSE? written by Thomas J. Van Kula and published by Gatekeeper Press. This book was released on 2021-10-07 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: Located within the boundaries of one of the East Side of Detroit's "bluest" of blue collar neighborhoods, 9074 St. Cyril Avenue served a dual purpose - funeral home and family residence. Occupying the first floor of the impressive yellow bricked structure from 1942 until 1978 was the Van Kula Funeral Home - the second floor I called home. For over four decades I was associated with death and dying on an almost daily occurrence. Residing over a funeral home with five siblings added to the plenitude of memories - poignant, humorous and enduring. As an observer and eventual practitioner of one of the world's oldest professions, I have borne witness to human nature under the most demanding of emotional circumstances. In "DAD, CAN I BORROW THE HEARSE?" I have attempted to present a summary of events as they related to me - "The Funeral Director's Kid".


The Right Way of Death: Restoring the American Funeral Business to Its True Calling

The Right Way of Death: Restoring the American Funeral Business to Its True Calling

Author: Eric Layer

Publisher:

Published: 2020-09-21

Total Pages: 258

ISBN-13: 9781735610924

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Funeral service is dying. Cremation rates are sky-high, new competitors pop up every day, and an entire generation of funeral home owners are considering closing shop. But a thriving future is still possible. Eric Layer paints a vivid picture of what's threatening death care and everything mortuary owners need to know about how to save it.


Book Synopsis The Right Way of Death: Restoring the American Funeral Business to Its True Calling by : Eric Layer

Download or read book The Right Way of Death: Restoring the American Funeral Business to Its True Calling written by Eric Layer and published by . This book was released on 2020-09-21 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Funeral service is dying. Cremation rates are sky-high, new competitors pop up every day, and an entire generation of funeral home owners are considering closing shop. But a thriving future is still possible. Eric Layer paints a vivid picture of what's threatening death care and everything mortuary owners need to know about how to save it.