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Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experience was... To get it right, it's going to take so much more than good customer service. It'll be the 'little things' that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES': MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. MORE remarkable experience that is shared time and time again. Adam Hamadache will help you to add a WOW Moment to every stage of your guest's experience, ensuring that you and your guests sleep a little easier. Adam Hamadache is the founder of hotel training company The Wow Guest Group and PMPM Hotel Marketing. Since 2008 Adam has held contracts with over 600 hotels including the likes of Marriott, Best Western & Hilton. A regular speaker at hotel industry events including The Hotel Summit, The Hospitality Exchange, as well as regular columnist of Hotel Owner Magazine, Adam shares his experience of wowing guests to create and leverage word of mouth marketing that drives more repeat and referral bookings, coming through directly to the hotel. "This book gives a real insight into elevating the guest experience to new levels ... will be of real benefit to those in the hotel industry!" - Janice Gault, CEO, Northern Ireland Hotel Federation
Book Synopsis Give Your Guest a Wow! 21 Ways to Create Impeccable Hotel Customer Service That Leaves a Lasting Impression by : Adam Hamadache
Download or read book Give Your Guest a Wow! 21 Ways to Create Impeccable Hotel Customer Service That Leaves a Lasting Impression written by Adam Hamadache and published by Rethink Press Limited. This book was released on 2013-08 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experience was... To get it right, it's going to take so much more than good customer service. It'll be the 'little things' that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES': MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. MORE remarkable experience that is shared time and time again. Adam Hamadache will help you to add a WOW Moment to every stage of your guest's experience, ensuring that you and your guests sleep a little easier. Adam Hamadache is the founder of hotel training company The Wow Guest Group and PMPM Hotel Marketing. Since 2008 Adam has held contracts with over 600 hotels including the likes of Marriott, Best Western & Hilton. A regular speaker at hotel industry events including The Hotel Summit, The Hospitality Exchange, as well as regular columnist of Hotel Owner Magazine, Adam shares his experience of wowing guests to create and leverage word of mouth marketing that drives more repeat and referral bookings, coming through directly to the hotel. "This book gives a real insight into elevating the guest experience to new levels ... will be of real benefit to those in the hotel industry!" - Janice Gault, CEO, Northern Ireland Hotel Federation
As the hospitality industry continues to grow, managers and educators are faced with the task of preparing future hospitality professionals for a rewarding but challenging career. Due to the impact of an ever-changing economy on the industry as a whole, the education of hotel managers and professionals has become an increasingly important area of study. Educational Strategies for the Next Generation Leaders in Hotel Management combines practical experience with the effective pedagogical approaches being implemented in higher learning institutions and hospitality programs internationally. Highlighting key issues surrounding the current and future scope of hotel management and the skills and knowledge necessary for career success in the hospitality industry, this publication is an essential reference source for hospitality managers, educators, and students interested in the future of the industry and the best practices for hospitality education. This publication features timely, research-based chapters and analysis relevant to topics in the hospitality industry including, but not limited to, craft-based learning, e-learning, higher education, hospitality management, human resources, opening delays, professional development, six sigma, women in global leadership, and work integrated learning.
Book Synopsis Educational Strategies for the Next Generation Leaders in Hotel Management by : Feng, Jiuguang
Download or read book Educational Strategies for the Next Generation Leaders in Hotel Management written by Feng, Jiuguang and published by IGI Global. This book was released on 2015-04-30 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the hospitality industry continues to grow, managers and educators are faced with the task of preparing future hospitality professionals for a rewarding but challenging career. Due to the impact of an ever-changing economy on the industry as a whole, the education of hotel managers and professionals has become an increasingly important area of study. Educational Strategies for the Next Generation Leaders in Hotel Management combines practical experience with the effective pedagogical approaches being implemented in higher learning institutions and hospitality programs internationally. Highlighting key issues surrounding the current and future scope of hotel management and the skills and knowledge necessary for career success in the hospitality industry, this publication is an essential reference source for hospitality managers, educators, and students interested in the future of the industry and the best practices for hospitality education. This publication features timely, research-based chapters and analysis relevant to topics in the hospitality industry including, but not limited to, craft-based learning, e-learning, higher education, hospitality management, human resources, opening delays, professional development, six sigma, women in global leadership, and work integrated learning.
Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that can deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you're looking for ways to improve hotel guest satisfaction at your property, consider these eight provenWowrategies. Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experdirectlywas... To get it right, it's going to take so much more than good customer service. It'll be the 'little things that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES' MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. A MORE remarkable experience that is shared time and time again.
Book Synopsis Tips To Improve Service Quality At Your Hotel by : Taylor McLin
Download or read book Tips To Improve Service Quality At Your Hotel written by Taylor McLin and published by . This book was released on 2021-05-12 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that can deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you're looking for ways to improve hotel guest satisfaction at your property, consider these eight provenWowrategies. Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experdirectlywas... To get it right, it's going to take so much more than good customer service. It'll be the 'little things that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES' MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. A MORE remarkable experience that is shared time and time again.
Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that can deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you're looking for ways to improve hotel guest satisfaction at your property, consider these eight provenWowrategies. Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experdirectlywas... To get it right, it's going to take so much more than good customer service. It'll be the 'little things that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES': MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. A MORE remarkable experience that is shared time and time again.
Book Synopsis Create Impeccable Hotel Customer Service by : Taylor Cully
Download or read book Create Impeccable Hotel Customer Service written by Taylor Cully and published by Independently Published. This book was released on 2021-11-29 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that can deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you're looking for ways to improve hotel guest satisfaction at your property, consider these eight provenWowrategies. Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experdirectlywas... To get it right, it's going to take so much more than good customer service. It'll be the 'little things that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES': MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. A MORE remarkable experience that is shared time and time again.
Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that can deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you're looking for ways to improve hotel guest satisfaction at your property, consider these eight provenWowrategies. Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experdirectlywas... To get it right, it's going to take so much more than good customer service. It'll be the 'little things that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES': MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. A MORE remarkable experience that is shared time and time again.
Book Synopsis Tips To Improve Service Quality At Your Hotel by : Parker Consorti
Download or read book Tips To Improve Service Quality At Your Hotel written by Parker Consorti and published by Independently Published. This book was released on 2021-11-29 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that can deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you're looking for ways to improve hotel guest satisfaction at your property, consider these eight provenWowrategies. Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experdirectlywas... To get it right, it's going to take so much more than good customer service. It'll be the 'little things that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES': MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. A MORE remarkable experience that is shared time and time again.
Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that can deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you're looking for ways to improve hotel guest satisfaction at your property, consider these eight provenWowrategies. Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experdirectlywas... To get it right, it's going to take so much more than good customer service. It'll be the 'little things that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES' MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. A MORE remarkable experience that is shared time and time again.
Book Synopsis Create Impeccable Hotel Customer Service by : Shawn Haffling
Download or read book Create Impeccable Hotel Customer Service written by Shawn Haffling and published by . This book was released on 2021-05-12 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that can deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you're looking for ways to improve hotel guest satisfaction at your property, consider these eight provenWowrategies. Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experdirectlywas... To get it right, it's going to take so much more than good customer service. It'll be the 'little things that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES' MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. A MORE remarkable experience that is shared time and time again.
Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that can deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you're looking for ways to improve hotel guest satisfaction at your property, consider these eight provenWowrategies. Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experdirectlywas... To get it right, it's going to take so much more than good customer service. It'll be the 'little things that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES': MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. A MORE remarkable experience that is shared time and time again.
Book Synopsis Ways To Improve Guest Experience And Customer Service by : Daron Whitker
Download or read book Ways To Improve Guest Experience And Customer Service written by Daron Whitker and published by Independently Published. This book was released on 2021-11-29 with total page 82 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that can deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you're looking for ways to improve hotel guest satisfaction at your property, consider these eight provenWowrategies. Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experdirectlywas... To get it right, it's going to take so much more than good customer service. It'll be the 'little things that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES': MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. A MORE remarkable experience that is shared time and time again.
Great Hotel Service outlines proven principles and processes for helping your hotel focus on satisfying your customers. Orkun Avkan's book provides tips and rules in a variety of service topics. One hundred one practical ways in the book will not only motivate you but create a culture to solve problems proactively and deliver exceptional customer service.
Book Synopsis Great Hotel Service by : Orkun Avkan
Download or read book Great Hotel Service written by Orkun Avkan and published by Independently Published. This book was released on 2019-06-30 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: Great Hotel Service outlines proven principles and processes for helping your hotel focus on satisfying your customers. Orkun Avkan's book provides tips and rules in a variety of service topics. One hundred one practical ways in the book will not only motivate you but create a culture to solve problems proactively and deliver exceptional customer service.
Discover the art of exceptional customer service in the hospitality industry. This guide explores the importance of personalized guest experiences, the role of technology in enhancing service delivery, and strategies for handling challenging situations with finesse. From welcoming guests with warmth to implementing continuous improvement strategies, learn how to create unforgettable moments that leave a lasting impression. Elevate your hospitality business by prioritizing guest satisfaction and building a culture of excellence. Start your journey towards success through excellent customer service today.
Book Synopsis Customer Service in the Hospitality Industry by : Elizabeth Jimenez
Download or read book Customer Service in the Hospitality Industry written by Elizabeth Jimenez and published by Independently Published. This book was released on 2023-08-14 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover the art of exceptional customer service in the hospitality industry. This guide explores the importance of personalized guest experiences, the role of technology in enhancing service delivery, and strategies for handling challenging situations with finesse. From welcoming guests with warmth to implementing continuous improvement strategies, learn how to create unforgettable moments that leave a lasting impression. Elevate your hospitality business by prioritizing guest satisfaction and building a culture of excellence. Start your journey towards success through excellent customer service today.
Welcome to the ultimate guide that will take you to the world of Super Hosts, an exceptional figure in hospitality who manages to create unforgettable experiences for their guests. If you want to stand out as an amazing host and get rave reviews, you've come to the right place. This book will take you on an exciting journey, providing you with the knowledge, strategies, and skills you need to become a successful Super Host. Being a Super Host is not only about offering a welcoming accommodation, but also about creating an environment that stands out for its attention to detail, excellence in service and the ability to anticipate guests' needs. This book will guide you through every aspect of this challenge, from preparing your property to welcoming guests, from managing reservations to offering impeccable customer service. The introductory chapter will give you a comprehensive overview of what it means to be a Super Host and how this role differs from traditional hosts. We'll explore the benefits that come with this status, including increased visibility, guest trust, and the potential to earn more consistent revenue. I will guide you through the process of preparing your property to welcome guests to the fullest. You will learn how to make your space welcoming, with attention to detail and equipped with the necessary comforts to ensure an unforgettable stay. You'll learn how to create effective ads that grab the attention of potential guests, and I'll give you tips on how to set prices and define cancellation policies. Communication and booking management will be a key aspect addressed in this book. I will give you advice to respond promptly to requests, manage communications efficiently, and use message templates to save valuable time. You will also learn how to deal with any questions or problems from guests with professionalism and effectiveness. The reception of guests will be another central element of this guide. I'll walk you through the smooth check-in and check-out process, and provide tips for creating a personalized welcome pack and offering local tips to enrich your guests' experience. But it doesn't end there! You will learn how to offer exceptional customer service, be available to guests during their stay, and promptly resolve any issues or complaints. You'll also discover strategies for getting positive reviews and building a loyal guest base that will return to you over time. Finally, we'll address the challenges you may encounter along the way and give you tips for constantly improving your Super Host skills. This book is an indispensable companion for those who wish to excel in hospitality and achieve maximum success as a Super Host. Are you ready to embark on this exciting journey? Do you think you have what it takes to become a successful Super Host Master? Get ready to become an amazing Super Host who will leave an indelible mark on the hospitality industry. I am confident that, with the knowledge and strategies I will share with you, you will have everything you need to achieve success as a Super Host. Index: Chapter 1: Introduction to Hospitality and the Super Host Concept Chapter 2: Preparing to Become a Super Host Chapter 3: Create Effective Ads Chapter 4: Managing Bookings and Communications Chapter 5: Welcoming Guests in a Memorable Way Chapter 6: Delivering Exceptional Customer Service Chapter 7: Get Positive Reviews and Build Guest Loyalty Chapter 8: Meeting Challenges and Constantly Improving Chapter 9: Use OTAs to Get Your Business Off the Ground Chapter 10: Conclusions and Final Considerations
Book Synopsis Super Host Mastery by : Alessandro Zezza
Download or read book Super Host Mastery written by Alessandro Zezza and published by Independently Published. This book was released on 2023-08-18 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Welcome to the ultimate guide that will take you to the world of Super Hosts, an exceptional figure in hospitality who manages to create unforgettable experiences for their guests. If you want to stand out as an amazing host and get rave reviews, you've come to the right place. This book will take you on an exciting journey, providing you with the knowledge, strategies, and skills you need to become a successful Super Host. Being a Super Host is not only about offering a welcoming accommodation, but also about creating an environment that stands out for its attention to detail, excellence in service and the ability to anticipate guests' needs. This book will guide you through every aspect of this challenge, from preparing your property to welcoming guests, from managing reservations to offering impeccable customer service. The introductory chapter will give you a comprehensive overview of what it means to be a Super Host and how this role differs from traditional hosts. We'll explore the benefits that come with this status, including increased visibility, guest trust, and the potential to earn more consistent revenue. I will guide you through the process of preparing your property to welcome guests to the fullest. You will learn how to make your space welcoming, with attention to detail and equipped with the necessary comforts to ensure an unforgettable stay. You'll learn how to create effective ads that grab the attention of potential guests, and I'll give you tips on how to set prices and define cancellation policies. Communication and booking management will be a key aspect addressed in this book. I will give you advice to respond promptly to requests, manage communications efficiently, and use message templates to save valuable time. You will also learn how to deal with any questions or problems from guests with professionalism and effectiveness. The reception of guests will be another central element of this guide. I'll walk you through the smooth check-in and check-out process, and provide tips for creating a personalized welcome pack and offering local tips to enrich your guests' experience. But it doesn't end there! You will learn how to offer exceptional customer service, be available to guests during their stay, and promptly resolve any issues or complaints. You'll also discover strategies for getting positive reviews and building a loyal guest base that will return to you over time. Finally, we'll address the challenges you may encounter along the way and give you tips for constantly improving your Super Host skills. This book is an indispensable companion for those who wish to excel in hospitality and achieve maximum success as a Super Host. Are you ready to embark on this exciting journey? Do you think you have what it takes to become a successful Super Host Master? Get ready to become an amazing Super Host who will leave an indelible mark on the hospitality industry. I am confident that, with the knowledge and strategies I will share with you, you will have everything you need to achieve success as a Super Host. Index: Chapter 1: Introduction to Hospitality and the Super Host Concept Chapter 2: Preparing to Become a Super Host Chapter 3: Create Effective Ads Chapter 4: Managing Bookings and Communications Chapter 5: Welcoming Guests in a Memorable Way Chapter 6: Delivering Exceptional Customer Service Chapter 7: Get Positive Reviews and Build Guest Loyalty Chapter 8: Meeting Challenges and Constantly Improving Chapter 9: Use OTAs to Get Your Business Off the Ground Chapter 10: Conclusions and Final Considerations
