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Airport user surveys have traditionally been used to obtain information for facility planning. More recently, however, surveys are being used to measure satisfaction as a way to identify actions that could improve the customer experience and increase non-aeronautical revenues, particularly those from passenger terminal concessions. The TRB Airport Cooperative Research Program's ACRP Research Report 235: Guidebook for Conducting Airport User Surveys and Other Customer Research provides airport managers and staff involved in customer research, as well as airport consultants and other stakeholders, with guidance on the effective use of airport user surveys and other customer research techniques. Supplementary to the report is Appendices A through L.
Book Synopsis Guidebook for Conducting Airport User Surveys and Other Customer Research by : Jennifer D. Franz
Download or read book Guidebook for Conducting Airport User Surveys and Other Customer Research written by Jennifer D. Franz and published by . This book was released on 2021 with total page 231 pages. Available in PDF, EPUB and Kindle. Book excerpt: Airport user surveys have traditionally been used to obtain information for facility planning. More recently, however, surveys are being used to measure satisfaction as a way to identify actions that could improve the customer experience and increase non-aeronautical revenues, particularly those from passenger terminal concessions. The TRB Airport Cooperative Research Program's ACRP Research Report 235: Guidebook for Conducting Airport User Surveys and Other Customer Research provides airport managers and staff involved in customer research, as well as airport consultants and other stakeholders, with guidance on the effective use of airport user surveys and other customer research techniques. Supplementary to the report is Appendices A through L.
"TRB’s Airport Cooperative Research Program (ACRP) Report 26: Guidebook for Conducting Airport User Surveys explores the basic concepts of survey sampling and the steps involved in planning and implementing a survey. The guidebook also examines the different types of airport user surveys, and includes guidance on how to design a survey and analyze its results"--Publisher's description
Book Synopsis Guidebook for Conducting Airport User Surveys by :
Download or read book Guidebook for Conducting Airport User Surveys written by and published by . This book was released on 2009 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: "TRB’s Airport Cooperative Research Program (ACRP) Report 26: Guidebook for Conducting Airport User Surveys explores the basic concepts of survey sampling and the steps involved in planning and implementing a survey. The guidebook also examines the different types of airport user surveys, and includes guidance on how to design a survey and analyze its results"--Publisher's description
This report provides methods and useful information for conducting effective user surveys at airports. The guidebook introduces the basic concepts of survey sampling and the steps involved in planning and implementing a survey; describes the different types of airport user surveys; and provides guidance on how to design a survey and analyze its results. This guidebook will be of value to airport operators, planners, designers, and other takeholders that need to survey airport users to obtain useful information to plan and operate their facilities appropriately and efficiently. Airport facilities can include all aspects of airport terminal buildings, parking lot operations, surface transportation, food and retail services, and employee accommodations, among others.
Book Synopsis Guidebook for Conducting Airport User Surveys by : David C. Biggs
Download or read book Guidebook for Conducting Airport User Surveys written by David C. Biggs and published by Transportation Research Board. This book was released on 2009 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report provides methods and useful information for conducting effective user surveys at airports. The guidebook introduces the basic concepts of survey sampling and the steps involved in planning and implementing a survey; describes the different types of airport user surveys; and provides guidance on how to design a survey and analyze its results. This guidebook will be of value to airport operators, planners, designers, and other takeholders that need to survey airport users to obtain useful information to plan and operate their facilities appropriately and efficiently. Airport facilities can include all aspects of airport terminal buildings, parking lot operations, surface transportation, food and retail services, and employee accommodations, among others.
Download or read book ACRP Report 26 written by and published by . This book was released on 2010 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate passenger-related processing data for evaluating facility requirements to promote efficient and cost-effective airport terminal design.
Book Synopsis Airport Passenger-related Processing Rates Guidebook by : Michael James Cassidy
Download or read book Airport Passenger-related Processing Rates Guidebook written by Michael James Cassidy and published by Transportation Research Board. This book was released on 2009 with total page 127 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate passenger-related processing data for evaluating facility requirements to promote efficient and cost-effective airport terminal design.
This report provides methods and useful information for conducting effective user surveys at airports. The guidebook introduces the basic concepts of survey sampling and the steps involved in planning and implementing a survey; describes the different types of airport user surveys; and provides guidance on how to design a survey and analyze its results. This guidebook will be of value to airport operators, planners, designers, and other takeholders that need to survey airport users to obtain useful information to plan and operate their facilities appropriately and efficiently. Airport facilities can include all aspects of airport terminal buildings, parking lot operations, surface transportation, food and retail services, and employee accommodations, among others.
Book Synopsis Guidebook for Conducting Airport User Surveys by :
Download or read book Guidebook for Conducting Airport User Surveys written by and published by . This book was released on 2007 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: This report provides methods and useful information for conducting effective user surveys at airports. The guidebook introduces the basic concepts of survey sampling and the steps involved in planning and implementing a survey; describes the different types of airport user surveys; and provides guidance on how to design a survey and analyze its results. This guidebook will be of value to airport operators, planners, designers, and other takeholders that need to survey airport users to obtain useful information to plan and operate their facilities appropriately and efficiently. Airport facilities can include all aspects of airport terminal buildings, parking lot operations, surface transportation, food and retail services, and employee accommodations, among others.
'TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs. The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices"--Publisher's description.
Book Synopsis Resource Manual for Airport In-terminal Concessions by :
Download or read book Resource Manual for Airport In-terminal Concessions written by and published by Transportation Research Board. This book was released on 2011 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs. The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices"--Publisher's description.
Download or read book ACRP Report 33 written by and published by . This book was released on 2011 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
At head of title: Airport Cooperative Research Program.
Book Synopsis Guidebook for Evaluating Terminal Renewal Versus Replacement Options by : Ricondo & Associates
Download or read book Guidebook for Evaluating Terminal Renewal Versus Replacement Options written by Ricondo & Associates and published by Transportation Research Board. This book was released on 2012 with total page 151 pages. Available in PDF, EPUB and Kindle. Book excerpt: At head of title: Airport Cooperative Research Program.
TRB's Airport Cooperative Research Program (ACRP) Research Report 195: Best Practices for Airport Obstruction Management Guidebook is designed to assist airport operators in developing and implementing an obstruction management program to protect the airport airspace from encroachment by tall objects. The guidance will help airport staff in developing an obstruction management plan by understanding the regulatory environment, identifying obstructions, and in developing a strategy for communication with surrounding communities that will ensure airport involvement in any development issues that could result in an obstruction around the airport.
Book Synopsis Best Practices for Airport Obstruction Management Guidebook by :
Download or read book Best Practices for Airport Obstruction Management Guidebook written by and published by . This book was released on 2019 with total page 119 pages. Available in PDF, EPUB and Kindle. Book excerpt: TRB's Airport Cooperative Research Program (ACRP) Research Report 195: Best Practices for Airport Obstruction Management Guidebook is designed to assist airport operators in developing and implementing an obstruction management program to protect the airport airspace from encroachment by tall objects. The guidance will help airport staff in developing an obstruction management plan by understanding the regulatory environment, identifying obstructions, and in developing a strategy for communication with surrounding communities that will ensure airport involvement in any development issues that could result in an obstruction around the airport.
