High Tech High Touch - Library Customer Service Through Technology

High Tech High Touch - Library Customer Service Through Technology

Author: Lynn Jurewicz And Todd Cutler

Publisher:

Published: 2009

Total Pages: 142

ISBN-13: 9788170005797

DOWNLOAD EBOOK


Book Synopsis High Tech High Touch - Library Customer Service Through Technology by : Lynn Jurewicz And Todd Cutler

Download or read book High Tech High Touch - Library Customer Service Through Technology written by Lynn Jurewicz And Todd Cutler and published by . This book was released on 2009 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt:


High Tech, High Touch

High Tech, High Touch

Author: Lynn Jurewicz

Publisher: American Library Association

Published: 2003-07-28

Total Pages: 166

ISBN-13: 9780838908600

DOWNLOAD EBOOK

High Tech, High Touch illustrates technical solutions that really work, inspired by effective customer service strategies used by businesses. These are unique technology solutions—based on digital libraries, portals, e-mail notifications, and database interfaces to the web—to solve everyday public library problems.


Book Synopsis High Tech, High Touch by : Lynn Jurewicz

Download or read book High Tech, High Touch written by Lynn Jurewicz and published by American Library Association. This book was released on 2003-07-28 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: High Tech, High Touch illustrates technical solutions that really work, inspired by effective customer service strategies used by businesses. These are unique technology solutions—based on digital libraries, portals, e-mail notifications, and database interfaces to the web—to solve everyday public library problems.


Introduction to Technical Services

Introduction to Technical Services

Author: G. Edward Evans

Publisher: Bloomsbury Publishing USA

Published: 2010-11-11

Total Pages: 501

ISBN-13: 1591588901

DOWNLOAD EBOOK

Used in library schools worldwide, this standard text provides students with a thorough understanding of technical services. Updated and expanded, the eighth edition further emphasizes the rapidly changing environment in which technical services are conducted. The book covers all aspects of the field—from acquisitions to managing the cataloging department—with five new chapters. "Technical Services Issues" includes material related to physical space needs; "E-resources Issues" examines how the growth of e-materials impact technical services work; "Copy Cataloging" reflects the ever increasing need to be more efficient and also to save limited funds for technical services activities; "Overview and Decisions" addresses the issue of why and how the local OPAC has become a gateway to the universe of knowledge; and "Processing Materials" covers the activities involved in making sure items that go into a library's collection are properly identified as belonging to the library and where the item is physically located in the collection. All other chapters have been extensively rewritten and updated to reflect 2010 technical service functions and activities. Complete with helpful illustrations, statistics, and study guide questions, this text is a must for library and information science students!


Book Synopsis Introduction to Technical Services by : G. Edward Evans

Download or read book Introduction to Technical Services written by G. Edward Evans and published by Bloomsbury Publishing USA. This book was released on 2010-11-11 with total page 501 pages. Available in PDF, EPUB and Kindle. Book excerpt: Used in library schools worldwide, this standard text provides students with a thorough understanding of technical services. Updated and expanded, the eighth edition further emphasizes the rapidly changing environment in which technical services are conducted. The book covers all aspects of the field—from acquisitions to managing the cataloging department—with five new chapters. "Technical Services Issues" includes material related to physical space needs; "E-resources Issues" examines how the growth of e-materials impact technical services work; "Copy Cataloging" reflects the ever increasing need to be more efficient and also to save limited funds for technical services activities; "Overview and Decisions" addresses the issue of why and how the local OPAC has become a gateway to the universe of knowledge; and "Processing Materials" covers the activities involved in making sure items that go into a library's collection are properly identified as belonging to the library and where the item is physically located in the collection. All other chapters have been extensively rewritten and updated to reflect 2010 technical service functions and activities. Complete with helpful illustrations, statistics, and study guide questions, this text is a must for library and information science students!


Library Programs and Services

Library Programs and Services

Author: G. Edward Evans

Publisher: Bloomsbury Publishing USA

Published: 2015-06-30

Total Pages: 406

ISBN-13:

DOWNLOAD EBOOK

Covering every essential topic ranging from circulation and literacy instruction to reference and security, this benchmark text provides an up-to-date, broadly based view of library public service and its functions. Supplying essential, foundational reading for students of library public services as well as an up-to-date overview for practitioners who wish to refresh their knowledge or acquaint themselves with a new area of responsibility, this book's broad and solid coverage will benefit anyone concerned with developing or maintaining the public face of the library. A revision and expansion of Libraries Unlimited's Introduction to Library Public Services: Seventh Edition, this edition has new chapters covering such topics as e-resources, collections, print and other media, and facilities and funding. Additionally, every chapter has been substantially updated and reorganized to better reflect the role of technology in library services today. The book begins with background information on public services in libraries and an analysis of the library's public service philosophy. Then, the authors delve into staffing and assessment of services, moving logically to major functional areas of public services—reference, instruction, document delivery, circulation and reserves, collections, programming, safety and security issues, and facilities and funding. Real-life anecdotes from public, academic, and school libraries illustrate principles and concepts throughout the book. For each topic, the authors detail its role and philosophy, and offer key points to remember, references, and lists for further reading.


Book Synopsis Library Programs and Services by : G. Edward Evans

Download or read book Library Programs and Services written by G. Edward Evans and published by Bloomsbury Publishing USA. This book was released on 2015-06-30 with total page 406 pages. Available in PDF, EPUB and Kindle. Book excerpt: Covering every essential topic ranging from circulation and literacy instruction to reference and security, this benchmark text provides an up-to-date, broadly based view of library public service and its functions. Supplying essential, foundational reading for students of library public services as well as an up-to-date overview for practitioners who wish to refresh their knowledge or acquaint themselves with a new area of responsibility, this book's broad and solid coverage will benefit anyone concerned with developing or maintaining the public face of the library. A revision and expansion of Libraries Unlimited's Introduction to Library Public Services: Seventh Edition, this edition has new chapters covering such topics as e-resources, collections, print and other media, and facilities and funding. Additionally, every chapter has been substantially updated and reorganized to better reflect the role of technology in library services today. The book begins with background information on public services in libraries and an analysis of the library's public service philosophy. Then, the authors delve into staffing and assessment of services, moving logically to major functional areas of public services—reference, instruction, document delivery, circulation and reserves, collections, programming, safety and security issues, and facilities and funding. Real-life anecdotes from public, academic, and school libraries illustrate principles and concepts throughout the book. For each topic, the authors detail its role and philosophy, and offer key points to remember, references, and lists for further reading.


Library and Information Science

Library and Information Science

Author: Michael F. Bemis

Publisher: American Library Association

Published: 2014-03-03

Total Pages: 305

ISBN-13: 0838911854

DOWNLOAD EBOOK

This unique annotated bibliography is a complete, up-to-date guide to sources of information on library science, covering recent books, monographs, periodicals and websites, and selected works of historical importance. In addition to compiling an invaluable list of sources, Bemis digs deeper, examining the strengths and weaknesses of key works. A boon to researchers and practitioners alike, this bibliography Includes coverage of subjects as diverse and vital as the history of librarianship, its development as a profession, the ethics of information science, cataloging, reference work, and library architecture Encompasses encyclopedias, dictionaries, directories, photographic surveys, statistical publications, and numerous electronic sources, all categorized by subject Offers appendixes detailing leading professional organizations and publishers of library and information science literature This comprehensive bibliography of English-language resources on librarianship, the only one of its kind, will prove invaluable to scholars, students, and anyone working in the field.


Book Synopsis Library and Information Science by : Michael F. Bemis

Download or read book Library and Information Science written by Michael F. Bemis and published by American Library Association. This book was released on 2014-03-03 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: This unique annotated bibliography is a complete, up-to-date guide to sources of information on library science, covering recent books, monographs, periodicals and websites, and selected works of historical importance. In addition to compiling an invaluable list of sources, Bemis digs deeper, examining the strengths and weaknesses of key works. A boon to researchers and practitioners alike, this bibliography Includes coverage of subjects as diverse and vital as the history of librarianship, its development as a profession, the ethics of information science, cataloging, reference work, and library architecture Encompasses encyclopedias, dictionaries, directories, photographic surveys, statistical publications, and numerous electronic sources, all categorized by subject Offers appendixes detailing leading professional organizations and publishers of library and information science literature This comprehensive bibliography of English-language resources on librarianship, the only one of its kind, will prove invaluable to scholars, students, and anyone working in the field.


Librarians as Community Partners

Librarians as Community Partners

Author: Carol Smallwood

Publisher: American Library Association

Published: 2010-01-17

Total Pages: 204

ISBN-13: 0838990037

DOWNLOAD EBOOK

Including 66 focused snapshots of outreach in action, this resource reflects the creative solutions of librarians searching for new and innovative ways to build programs that meet customer needs while expanding the library’s scope into the community.


Book Synopsis Librarians as Community Partners by : Carol Smallwood

Download or read book Librarians as Community Partners written by Carol Smallwood and published by American Library Association. This book was released on 2010-01-17 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Including 66 focused snapshots of outreach in action, this resource reflects the creative solutions of librarians searching for new and innovative ways to build programs that meet customer needs while expanding the library’s scope into the community.


Decision-Making in the Absense of Certainty

Decision-Making in the Absense of Certainty

Author:

Publisher: Assoc of Cllge & Rsrch Libr

Published:

Total Pages: 169

ISBN-13:

DOWNLOAD EBOOK


Book Synopsis Decision-Making in the Absense of Certainty by :

Download or read book Decision-Making in the Absense of Certainty written by and published by Assoc of Cllge & Rsrch Libr. This book was released on with total page 169 pages. Available in PDF, EPUB and Kindle. Book excerpt:


Library Management Tips that Work

Library Management Tips that Work

Author: Carol Smallwood

Publisher: American Library Association

Published: 2011-06-30

Total Pages: 210

ISBN-13: 0838911218

DOWNLOAD EBOOK

There’s no shortage of library management books out there—but how many of them actually tackle the little details of day-to-day management, the hard-to-categorize things that slip through the cracks of a larger handbook? Library Management Tips that Work does exactly that, addressing dozens of such issues facing library managers, including How to create a job manual, and keep staff accountable Keeping your library board in the loop Using numbers to make your case Dealing with unreturned library materials Methods for managing multiple libraries with one FTE librarian Retaining services despite budget cuts and staff shortages Public relations on a shoestringWritten by contributors from across the field, this eclectic guide offers best practices suitable for managers in all types of libraries.


Book Synopsis Library Management Tips that Work by : Carol Smallwood

Download or read book Library Management Tips that Work written by Carol Smallwood and published by American Library Association. This book was released on 2011-06-30 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: There’s no shortage of library management books out there—but how many of them actually tackle the little details of day-to-day management, the hard-to-categorize things that slip through the cracks of a larger handbook? Library Management Tips that Work does exactly that, addressing dozens of such issues facing library managers, including How to create a job manual, and keep staff accountable Keeping your library board in the loop Using numbers to make your case Dealing with unreturned library materials Methods for managing multiple libraries with one FTE librarian Retaining services despite budget cuts and staff shortages Public relations on a shoestringWritten by contributors from across the field, this eclectic guide offers best practices suitable for managers in all types of libraries.


Library Web Sites

Library Web Sites

Author: A. Paula Wilson

Publisher: American Library Association

Published: 2004-01-19

Total Pages: 161

ISBN-13: 0838908721

DOWNLOAD EBOOK

Patron based step by step guide for creating basic or advanced online library services and integratin all aspects of library activites in the virtual world. Includes a checklist of elements essential to a library web site. Explains how to manage content using databsed backed web pages, marketing and promoting services online, integration of external content including licencing, library catalogs and ebooks on the site,conduct reader advisory services online, update using th editorial calendar tool, and acrchive online resources.


Book Synopsis Library Web Sites by : A. Paula Wilson

Download or read book Library Web Sites written by A. Paula Wilson and published by American Library Association. This book was released on 2004-01-19 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Patron based step by step guide for creating basic or advanced online library services and integratin all aspects of library activites in the virtual world. Includes a checklist of elements essential to a library web site. Explains how to manage content using databsed backed web pages, marketing and promoting services online, integration of external content including licencing, library catalogs and ebooks on the site,conduct reader advisory services online, update using th editorial calendar tool, and acrchive online resources.


Leadership for Evidence-Based Innovation in Nursing and Health Professions

Leadership for Evidence-Based Innovation in Nursing and Health Professions

Author: Daniel Weberg

Publisher: Jones & Bartlett Learning

Published: 2019-09-30

Total Pages: 493

ISBN-13: 1284171361

DOWNLOAD EBOOK

Leadership for Evidence-Based Innovation in Nursing and Health Professions, Second Edition takes a patient-centered approach, discusses the perspectives on the dynamic of innovation and evidence as well as emerging competencies for leaders of healthcare innovation, making it the ideal textbook for DNP and Masters level leadership courses.


Book Synopsis Leadership for Evidence-Based Innovation in Nursing and Health Professions by : Daniel Weberg

Download or read book Leadership for Evidence-Based Innovation in Nursing and Health Professions written by Daniel Weberg and published by Jones & Bartlett Learning. This book was released on 2019-09-30 with total page 493 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership for Evidence-Based Innovation in Nursing and Health Professions, Second Edition takes a patient-centered approach, discusses the perspectives on the dynamic of innovation and evidence as well as emerging competencies for leaders of healthcare innovation, making it the ideal textbook for DNP and Masters level leadership courses.