How to Deal With Difficult People

How to Deal With Difficult People

Author: Gill Hasson

Publisher: John Wiley & Sons

Published: 2014-10-29

Total Pages: 208

ISBN-13: 0857085719

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DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.


Book Synopsis How to Deal With Difficult People by : Gill Hasson

Download or read book How to Deal With Difficult People written by Gill Hasson and published by John Wiley & Sons. This book was released on 2014-10-29 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.

Boundary Boss

Boundary Boss

Author: Terri Cole, MSW, LCSW

Publisher: Sounds True

Published: 2021-04-20

Total Pages: 204

ISBN-13: 1683647696

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Break Free From Over-Functioning, Over-Delivering, People-Pleasing, and Ignoring Your Own Needs So You Can Finally Live the Life You Deserve! Most of us were never taught how to effectively express our preferences, desires or deal-breakers. Instead, we hide our feelings behind passive-aggressive behavior, deny our own truths, or push our emotions down until we get depressed or so frustrated that we explode, potentially destroying hard-won trust and relationships. The most successful and satisfied people on the planet have one thing in common: the ability to create and communicate clear, healthy boundaries. This ability is, hands down, the biggest game changer when it comes to creating a healthy, happy, self-determined life. In Boundary Boss, psychotherapist Terri Cole reveals a specific set of skills that can help you stop abandoning yourself for the sake of others (without guilt or drama) and get empowered to consciously take control of every aspect of your emotional, spiritual, physical, personal, and professional life. Since becoming a Boundary Boss is a process, Cole also offers actionable strategies, scripts, and techniques that can be used in the moment, whenever you need them. You will learn: • How to recognize when your boundaries have been violated and what to do next • How your unique “Boundary Blueprint” is unconsciously driving your boundary behaviors, and strategies to redesign it • Powerful boundary scripts so in the moment you will know what to say • How to manage “Boundary Destroyers”—including emotional manipulators, narcissists, and other toxic personalities • Where you fall on the spectrum of codependency and how to create healthy, balanced relationships This book is for women who are exhausted from over-giving, overdoing, and even over-feeling. If you’re getting it all done but at the expense of yourself, give yourself the gift of Boundary Boss.


Book Synopsis Boundary Boss by : Terri Cole, MSW, LCSW

Download or read book Boundary Boss written by Terri Cole, MSW, LCSW and published by Sounds True. This book was released on 2021-04-20 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Break Free From Over-Functioning, Over-Delivering, People-Pleasing, and Ignoring Your Own Needs So You Can Finally Live the Life You Deserve! Most of us were never taught how to effectively express our preferences, desires or deal-breakers. Instead, we hide our feelings behind passive-aggressive behavior, deny our own truths, or push our emotions down until we get depressed or so frustrated that we explode, potentially destroying hard-won trust and relationships. The most successful and satisfied people on the planet have one thing in common: the ability to create and communicate clear, healthy boundaries. This ability is, hands down, the biggest game changer when it comes to creating a healthy, happy, self-determined life. In Boundary Boss, psychotherapist Terri Cole reveals a specific set of skills that can help you stop abandoning yourself for the sake of others (without guilt or drama) and get empowered to consciously take control of every aspect of your emotional, spiritual, physical, personal, and professional life. Since becoming a Boundary Boss is a process, Cole also offers actionable strategies, scripts, and techniques that can be used in the moment, whenever you need them. You will learn: • How to recognize when your boundaries have been violated and what to do next • How your unique “Boundary Blueprint” is unconsciously driving your boundary behaviors, and strategies to redesign it • Powerful boundary scripts so in the moment you will know what to say • How to manage “Boundary Destroyers”—including emotional manipulators, narcissists, and other toxic personalities • Where you fall on the spectrum of codependency and how to create healthy, balanced relationships This book is for women who are exhausted from over-giving, overdoing, and even over-feeling. If you’re getting it all done but at the expense of yourself, give yourself the gift of Boundary Boss.

How to Relate to Impossible People

How to Relate to Impossible People

Author: Dick Purnell

Publisher: Harvest House Publishers

Published: 2009-02-01

Total Pages: 114

ISBN-13: 0736932399

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Everyone has at least one person--and possibly more--who tries their patience with every encounter. Almost every meeting turns into a conflict. It might be a spouse, a child, a sibling, a parent, an in-law, a boss, a co-worker--or just about anyone with whom you must interact regularly. Author Dick Purnell, founder and director of Single Life Resources, a division of Campus Crusade for Christ and author of 12 books on relationships, marriage, self-esteem, and spiritual development, offers help in his latest entry in his 31-Day Experiment Bible Study series. Prior titles include "Growing Closer to God" and "Knowing God by His Names" (nearly 50,000 in sales). This popular series is designed to help readers spend meaningful, consistent daily time with God. By investing only 20-30 minutes a day in one of these unique studies, the reader will discover a fresh perspective on life and a deeper relationship with Jesus Christ. Readers will learn about characters in the Bible who had conflicts and how they handled them. The reader will also learn how to avoid the mistakes others made in the Bible. They will finally be able to experience more pleasure and companionship with others when they put into practice the biblical teaching about forgiveness and reconciliation.


Book Synopsis How to Relate to Impossible People by : Dick Purnell

Download or read book How to Relate to Impossible People written by Dick Purnell and published by Harvest House Publishers. This book was released on 2009-02-01 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone has at least one person--and possibly more--who tries their patience with every encounter. Almost every meeting turns into a conflict. It might be a spouse, a child, a sibling, a parent, an in-law, a boss, a co-worker--or just about anyone with whom you must interact regularly. Author Dick Purnell, founder and director of Single Life Resources, a division of Campus Crusade for Christ and author of 12 books on relationships, marriage, self-esteem, and spiritual development, offers help in his latest entry in his 31-Day Experiment Bible Study series. Prior titles include "Growing Closer to God" and "Knowing God by His Names" (nearly 50,000 in sales). This popular series is designed to help readers spend meaningful, consistent daily time with God. By investing only 20-30 minutes a day in one of these unique studies, the reader will discover a fresh perspective on life and a deeper relationship with Jesus Christ. Readers will learn about characters in the Bible who had conflicts and how they handled them. The reader will also learn how to avoid the mistakes others made in the Bible. They will finally be able to experience more pleasure and companionship with others when they put into practice the biblical teaching about forgiveness and reconciliation.

Talking to 'Crazy'

Talking to 'Crazy'

Author: Mark Goulston

Publisher: AMACOM

Published: 2018-07-10

Total Pages: 272

ISBN-13: 0814439594

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“[Goulston’s]ideas are a bit counter-intuitive but they really do shift the dynamic and help people diffuse and disarm the irrational person leading to more positive outcomes.” -- Online MBA Because some people are beyond difficult... Let’s face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what’s the solution? How do you talk to someone who’s out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all—the downright irrational. As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can’t simply argue it away. The key to handling irrational people is to learn to lean into the crazy—to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally. Talking to Crazy explains this counterintuitive Sanity Cycle and reveals: Why people act the way they do • How instinctive responses can exacerbate the situation—and what to do instead • When to confront a problem and when to walk away • How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll • And much more You can’t reason with unreasonable people—but you can reach them. This powerful and practical book shows you how.


Book Synopsis Talking to 'Crazy' by : Mark Goulston

Download or read book Talking to 'Crazy' written by Mark Goulston and published by AMACOM. This book was released on 2018-07-10 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: “[Goulston’s]ideas are a bit counter-intuitive but they really do shift the dynamic and help people diffuse and disarm the irrational person leading to more positive outcomes.” -- Online MBA Because some people are beyond difficult... Let’s face it, we all know people who are irrational. No matter how hard you try to reason with them, it never works. So what’s the solution? How do you talk to someone who’s out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book, Just Listen, Mark Goulston shared his bestselling formula for getting through to the resistant people in your life. Now, in his breakthrough new book Talking to Crazy, he brings his communication magic to the most difficult group of all—the downright irrational. As a psychiatrist, Goulston has seen his share of crazy and he knows from experience that you can’t simply argue it away. The key to handling irrational people is to learn to lean into the crazy—to empathize with it. That radically changes the dynamic and transforms you from a threat into an ally. Talking to Crazy explains this counterintuitive Sanity Cycle and reveals: Why people act the way they do • How instinctive responses can exacerbate the situation—and what to do instead • When to confront a problem and when to walk away • How to use a range of proven techniques including Time Travel, the Fish-bowl, and the Belly Roll • And much more You can’t reason with unreasonable people—but you can reach them. This powerful and practical book shows you how.

Getting Along

Getting Along

Author: Amy Gallo

Publisher: Harvard Business Press

Published: 2022-09-13

Total Pages: 326

ISBN-13: 164782107X

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Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.


Book Synopsis Getting Along by : Amy Gallo

Download or read book Getting Along written by Amy Gallo and published by Harvard Business Press. This book was released on 2022-09-13 with total page 326 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.

How to Love Difficult People

How to Love Difficult People

Author: William P. Smith

Publisher: New Growth Press

Published: 2008-10-31

Total Pages: 10

ISBN-13: 1935273450

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Prickly, defensive, nasty, volatile, withdrawn, miserable . . . aren't there days when you feel surrounded by difficult people? How do you cope? You can try avoiding them, gossiping about them, or giving them a piece of your mind. But wait! Don't your reactions make you hard to love too? William P. Smith explains that learning how to deal ...


Book Synopsis How to Love Difficult People by : William P. Smith

Download or read book How to Love Difficult People written by William P. Smith and published by New Growth Press. This book was released on 2008-10-31 with total page 10 pages. Available in PDF, EPUB and Kindle. Book excerpt: Prickly, defensive, nasty, volatile, withdrawn, miserable . . . aren't there days when you feel surrounded by difficult people? How do you cope? You can try avoiding them, gossiping about them, or giving them a piece of your mind. But wait! Don't your reactions make you hard to love too? William P. Smith explains that learning how to deal ...

Powerful Phrases for Dealing with Difficult People

Powerful Phrases for Dealing with Difficult People

Author: Renee Evenson

Publisher: AMACOM

Published: 2013-10-15

Total Pages: 242

ISBN-13: 0814432999

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How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.


Book Synopsis Powerful Phrases for Dealing with Difficult People by : Renee Evenson

Download or read book Powerful Phrases for Dealing with Difficult People written by Renee Evenson and published by AMACOM. This book was released on 2013-10-15 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Manage Work Relationships in a Constructive Way that Leads to Success. Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, you'll have to work with people whose personalities or habits make every interaction with them a trial. Communications expert Renee Evenson has written the definitive phrasebook on how to confront the situations that can arise when dealing with difficult personalities and bring about a positive outcome. Powerful Phrases for Dealing with Difficult People is packed with practical and easy-to-use tactics such as: 325 powerful phrases to communicate effectively, as well as powerful actions to take in support of those phrases. 30 common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each. Nonverbal communication actions to back up your words. Sample dialogues that demonstrate how phrasing improves interactions. A five-step process for moving from conflict to resolution. "Why This Works" sections that provide detailed explanations. Often, an employee who can interact well with others and feels comfortable handling conflict will be promoted over an employee who possesses greater job or technical knowledge. From egotistical bosses to meeting monopolizers, you'll learn how to develop the skills to handle any type of conflict with anyone.

Impossible to Please

Impossible to Please

Author: Neil Lavender

Publisher: New Harbinger Publications

Published: 2012-11-01

Total Pages: 216

ISBN-13: 1608823504

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Everyone knows someone who is impossible to please, critical, judgmental, picky, and stubbornly closed-minded. These are symptoms of a disorder called obsessive-compulsive personality disorder (OCPD), but it’s common for people to have subclinical levels of some or all of these qualities. Most of the time, it’s best to avoid the difficult to please person, but what happens when he or she is a close family member, coworker, or even a spouse? It’s still possible to maintain a positive relationship with the right tools. Impossible to Please, written by the authors of Toxic Coworkers, is a manual for dealing with these difficult people without sitting through stressful arguments, vicious insults and attacks, and passive-aggressive behavior. It empowers readers to take charge of the relationship and regain their dignity and confidence in interactions with these individuals. This book features specific strategies that are immediately effective when conversing with critical people and explains how readers can respond to unfair blame without becoming angry or overly defensive. By setting boundaries, improving communication, and asserting themselves, readers learn to deal with the impossible to please in romantic relationships, friendships, family, and work relationships.


Book Synopsis Impossible to Please by : Neil Lavender

Download or read book Impossible to Please written by Neil Lavender and published by New Harbinger Publications. This book was released on 2012-11-01 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Everyone knows someone who is impossible to please, critical, judgmental, picky, and stubbornly closed-minded. These are symptoms of a disorder called obsessive-compulsive personality disorder (OCPD), but it’s common for people to have subclinical levels of some or all of these qualities. Most of the time, it’s best to avoid the difficult to please person, but what happens when he or she is a close family member, coworker, or even a spouse? It’s still possible to maintain a positive relationship with the right tools. Impossible to Please, written by the authors of Toxic Coworkers, is a manual for dealing with these difficult people without sitting through stressful arguments, vicious insults and attacks, and passive-aggressive behavior. It empowers readers to take charge of the relationship and regain their dignity and confidence in interactions with these individuals. This book features specific strategies that are immediately effective when conversing with critical people and explains how readers can respond to unfair blame without becoming angry or overly defensive. By setting boundaries, improving communication, and asserting themselves, readers learn to deal with the impossible to please in romantic relationships, friendships, family, and work relationships.

High-maintenance Relationships

High-maintenance Relationships

Author: Les Parrott, III

Publisher: Tyndale House Publishers, Inc.

Published: 1997-02

Total Pages: 260

ISBN-13: 9780842314664

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How do you cope with impossible people? The author offers clear and direct answers for dealing with relationships that give so little but demand so much.


Book Synopsis High-maintenance Relationships by : Les Parrott, III

Download or read book High-maintenance Relationships written by Les Parrott, III and published by Tyndale House Publishers, Inc.. This book was released on 1997-02 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you cope with impossible people? The author offers clear and direct answers for dealing with relationships that give so little but demand so much.

151 Quick Ideas to Deal with Difficult People

151 Quick Ideas to Deal with Difficult People

Author: Carrie Mason-Draffen

Publisher: Red Wheel/Weiser

Published: 2007-01-01

Total Pages: 190

ISBN-13: 1564149382

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Presents advice for dealing with difficult individuals in the workplace, using examples of specific situations along with responses and actions that can be effective in reducing conflict.


Book Synopsis 151 Quick Ideas to Deal with Difficult People by : Carrie Mason-Draffen

Download or read book 151 Quick Ideas to Deal with Difficult People written by Carrie Mason-Draffen and published by Red Wheel/Weiser. This book was released on 2007-01-01 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents advice for dealing with difficult individuals in the workplace, using examples of specific situations along with responses and actions that can be effective in reducing conflict.