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Author: Pramila Ahuja
Publisher: Sterling Publishers Pvt. Ltd
Published: 1997-08-01
Total Pages: 188
ISBN-13: 9788120720213
DOWNLOAD EBOOKDownload or read book How to Resolve Conflicts Through Listening written by Pramila Ahuja and published by Sterling Publishers Pvt. Ltd. This book was released on 1997-08-01 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author: Mary Scannell
Publisher: McGraw Hill Professional
Published: 2010-05-28
Total Pages: 240
ISBN-13: 0071743669
DOWNLOAD EBOOKMake workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
Download or read book The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration written by Mary Scannell and published by McGraw Hill Professional. This book was released on 2010-05-28 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
Author: The Sapiens Network
Publisher: Hernando Chavez
Published: 2023-08-14
Total Pages: 51
ISBN-13:
DOWNLOAD EBOOKTHE ART OF CONFLICT RESOLUTION AN INTRODUCTORY DETAILED GUIDE ACTIVE LISTENING, ASSERTIVENESS, AND PROBLEM-SOLVING APPROACHES Are you tired of conflicts causing havoc in your personal and professional life? Do you struggle to effectively communicate and resolve issues with others? If so, this book is your ultimate guide to understanding, managing, and resolving conflicts through effective communication strategies. "The Art Of Conflict Resolution" is not just another self-help book. It is a transformative journey that equips you with the essential skills to resolve conflicts, build stronger relationships, and cultivate a more harmonious and fulfilling life. Whether you're a professional seeking to improve workplace dynamics or an individual seeking personal growth, this book is a must-read for anyone striving to thrive in a world of diverse perspectives and conflicts. Embrace the power of effective communication and unlock the path to resolution and lasting peace. CONTENT PART 01: UNDERSTANDING CONFLICT CHAPTER 01: The Nature Of Conflict CHAPTER 02: Sources And Causes Of Conflict CHAPTER 03: Communication's Role In Conflict PART 02: COMMUNICATION SKILLS FOR CONFLICT RESOLUTION CHAPTER 01: Active Listening Techniques CHAPTER 02: Assertiveness And Effective Expression CHAPTER 03: Non-Verbal Communication In Conflict Resolution PART 03: EFFECTIVE COMMUNICATION STRATEGIES CHAPTER 01: Clear And Direct Communication CHAPTER 02: Empathy And Understanding In Conflict Resolution CHAPTER 03: Managing Emotions During Conflict Discussions PART 04: CONFLICT RESOLUTION IN PROFESSIONAL ENVIRONMENTS CHAPTER 01: Conflict Resolution In The Workplace CHAPTER 02: Communication Strategies For Effective Team Conflict Resolution CHAPTER 03: Conflict Resolution In Customer Relations PART 05: MEDIATION AND NEGOTIATION CHAPTER 01: Mediation Techniques For Conflict Resolution CHAPTER 02: The Art Of Negotiation In Conflict Situations CHAPTER 03: Collaborative Problem-Solving Approaches PART 06: CULTURAL SENSITIVITY IN CONFLICT RESOLUTION CHAPTER 01: Communicating Across Cultures In Conflict Resolution CHAPTER 02: Addressing Cultural Biases In Conflict Situations CHAPTER 03: Building Inclusive Communication For Conflict Resolution
Download or read book The Art Of Conflict Resolution - Active Listening, Assertiveness, And Problem-Solving Approaches written by The Sapiens Network and published by Hernando Chavez. This book was released on 2023-08-14 with total page 51 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE ART OF CONFLICT RESOLUTION AN INTRODUCTORY DETAILED GUIDE ACTIVE LISTENING, ASSERTIVENESS, AND PROBLEM-SOLVING APPROACHES Are you tired of conflicts causing havoc in your personal and professional life? Do you struggle to effectively communicate and resolve issues with others? If so, this book is your ultimate guide to understanding, managing, and resolving conflicts through effective communication strategies. "The Art Of Conflict Resolution" is not just another self-help book. It is a transformative journey that equips you with the essential skills to resolve conflicts, build stronger relationships, and cultivate a more harmonious and fulfilling life. Whether you're a professional seeking to improve workplace dynamics or an individual seeking personal growth, this book is a must-read for anyone striving to thrive in a world of diverse perspectives and conflicts. Embrace the power of effective communication and unlock the path to resolution and lasting peace. CONTENT PART 01: UNDERSTANDING CONFLICT CHAPTER 01: The Nature Of Conflict CHAPTER 02: Sources And Causes Of Conflict CHAPTER 03: Communication's Role In Conflict PART 02: COMMUNICATION SKILLS FOR CONFLICT RESOLUTION CHAPTER 01: Active Listening Techniques CHAPTER 02: Assertiveness And Effective Expression CHAPTER 03: Non-Verbal Communication In Conflict Resolution PART 03: EFFECTIVE COMMUNICATION STRATEGIES CHAPTER 01: Clear And Direct Communication CHAPTER 02: Empathy And Understanding In Conflict Resolution CHAPTER 03: Managing Emotions During Conflict Discussions PART 04: CONFLICT RESOLUTION IN PROFESSIONAL ENVIRONMENTS CHAPTER 01: Conflict Resolution In The Workplace CHAPTER 02: Communication Strategies For Effective Team Conflict Resolution CHAPTER 03: Conflict Resolution In Customer Relations PART 05: MEDIATION AND NEGOTIATION CHAPTER 01: Mediation Techniques For Conflict Resolution CHAPTER 02: The Art Of Negotiation In Conflict Situations CHAPTER 03: Collaborative Problem-Solving Approaches PART 06: CULTURAL SENSITIVITY IN CONFLICT RESOLUTION CHAPTER 01: Communicating Across Cultures In Conflict Resolution CHAPTER 02: Addressing Cultural Biases In Conflict Situations CHAPTER 03: Building Inclusive Communication For Conflict Resolution
Author: Kenneth Cloke
Publisher: John Wiley & Sons
Published: 2011-01-06
Total Pages: 378
ISBN-13: 1118046889
DOWNLOAD EBOOKHere is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.
Download or read book Resolving Conflicts at Work written by Kenneth Cloke and published by John Wiley & Sons. This book was released on 2011-01-06 with total page 378 pages. Available in PDF, EPUB and Kindle. Book excerpt: Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors’ eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today’s companies and the people who work in them.
Author: Erik J. Van Slyke
Publisher: Amacom Books
Published: 1999-04
Total Pages: 216
ISBN-13: 9780814416266
DOWNLOAD EBOOKA fresh new approach to resolving conflicts - your own and others'. Arguing, persuading, cajoling, sulking, bullying, stamping feet - in the midst of conflict, these tactics fall on deaf ears. Literally. There's just nobody listening. And yet listening - on the part of both parties involved in the conflict - is the key to finding constructive resolutions. This unique book helps managers, team leaders, human resources professionals, and others successfully resolve conflicts by practicingand perfecting the art of listening. Filled with original models and tools, it explains how to: * Develop self-awareness, or listening to ourselves, to set the stage for better relationships * Change the action/reaction cycle that leads to an impasse during a dispute * Use empathetic listening techniques to convey understanding and encourage open communication * Understand how listening fits into the collaborative resolution process * Create a culture of constructive conflict, and more.
Download or read book Listening to Conflict written by Erik J. Van Slyke and published by Amacom Books. This book was released on 1999-04 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: A fresh new approach to resolving conflicts - your own and others'. Arguing, persuading, cajoling, sulking, bullying, stamping feet - in the midst of conflict, these tactics fall on deaf ears. Literally. There's just nobody listening. And yet listening - on the part of both parties involved in the conflict - is the key to finding constructive resolutions. This unique book helps managers, team leaders, human resources professionals, and others successfully resolve conflicts by practicingand perfecting the art of listening. Filled with original models and tools, it explains how to: * Develop self-awareness, or listening to ourselves, to set the stage for better relationships * Change the action/reaction cycle that leads to an impasse during a dispute * Use empathetic listening techniques to convey understanding and encourage open communication * Understand how listening fits into the collaborative resolution process * Create a culture of constructive conflict, and more.
Author: Neil H. Katz
Publisher:
Published: 2021-07-30
Total Pages: 0
ISBN-13: 9781524925598
DOWNLOAD EBOOKDownload or read book Communication and Conflict Resolution Skills written by Neil H. Katz and published by . This book was released on 2021-07-30 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author: Deborah Tannen
Publisher: Harper Collins
Published: 2013-04-23
Total Pages: 354
ISBN-13: 0062210092
DOWNLOAD EBOOKFrom the author of New York Times bestseller You're Wearing That? this bestselling classic work draws upon groundbreaking research by an acclaimed sociolinguist to show that women and men live in different worlds, made of different words. Women and men live in different worlds...made of different words. Spending nearly four years on the New York Times bestseller list, including eight months at number one, You Just Don't Understand is a true cultural and intellectual phenomenon. This is the book that brought gender differences in ways of speaking to the forefront of public awareness. With a rare combination of scientific insight and delightful, humorous writing, Tannen shows why women and men can walk away from the same conversation with completely different impressions of what was said. Studded with lively and entertaining examples of real conversations, this book gives you the tools to understand what went wrong -- and to find a common language in which to strengthen relationships at work and at home. A classic in the field of interpersonal relations, this book will change forever the way you approach conversations.
Download or read book You Just Don't Understand written by Deborah Tannen and published by Harper Collins. This book was released on 2013-04-23 with total page 354 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the author of New York Times bestseller You're Wearing That? this bestselling classic work draws upon groundbreaking research by an acclaimed sociolinguist to show that women and men live in different worlds, made of different words. Women and men live in different worlds...made of different words. Spending nearly four years on the New York Times bestseller list, including eight months at number one, You Just Don't Understand is a true cultural and intellectual phenomenon. This is the book that brought gender differences in ways of speaking to the forefront of public awareness. With a rare combination of scientific insight and delightful, humorous writing, Tannen shows why women and men can walk away from the same conversation with completely different impressions of what was said. Studded with lively and entertaining examples of real conversations, this book gives you the tools to understand what went wrong -- and to find a common language in which to strengthen relationships at work and at home. A classic in the field of interpersonal relations, this book will change forever the way you approach conversations.
Author: Anita Taylor
Publisher: Hampton Press (NJ)
Published: 1994
Total Pages: 352
ISBN-13:
DOWNLOAD EBOOKThis volume examines ways in which conflict resolution and feminist theories might be integrated to enhance our understanding and management of conflicts, particularly those between men and women. Women and child victimisation, everyday conflicts and historical perspectives are explored.
Download or read book Conflict and Gender written by Anita Taylor and published by Hampton Press (NJ). This book was released on 1994 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume examines ways in which conflict resolution and feminist theories might be integrated to enhance our understanding and management of conflicts, particularly those between men and women. Women and child victimisation, everyday conflicts and historical perspectives are explored.
Author: Marshall B. Rosenberg
Publisher: PuddleDancer Press
Published: 2004-09-01
Total Pages: 27
ISBN-13: 1934336084
DOWNLOAD EBOOKThe tenets of Nonviolent Communication are applied to a variety of settings, including the classroom and the home, in these booklets on how to resolve conflict peacefully. Illustrative exercises, sample stories, and role-playing activities offer the opportunity for self-evaluation, discovery, and application.Applying the Nonviolent Communication (NVC) process to conflict resolution inspires peaceful collaboration by focusing on the unmet needs that lie at the root of any given conflict. Practical techniques help mediators and participants to find the heart of the conflict and use genuine cooperation to reach resolutions that meet everyone’s needs.
Download or read book We Can Work It Out written by Marshall B. Rosenberg and published by PuddleDancer Press. This book was released on 2004-09-01 with total page 27 pages. Available in PDF, EPUB and Kindle. Book excerpt: The tenets of Nonviolent Communication are applied to a variety of settings, including the classroom and the home, in these booklets on how to resolve conflict peacefully. Illustrative exercises, sample stories, and role-playing activities offer the opportunity for self-evaluation, discovery, and application.Applying the Nonviolent Communication (NVC) process to conflict resolution inspires peaceful collaboration by focusing on the unmet needs that lie at the root of any given conflict. Practical techniques help mediators and participants to find the heart of the conflict and use genuine cooperation to reach resolutions that meet everyone’s needs.
Author: Joseph Grenny
Publisher: McGraw Hill Professional
Published: 2021-10-26
Total Pages: 332
ISBN-13: 1260474194
DOWNLOAD EBOOKKeep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Download or read book Crucial Conversations: Tools for Talking When Stakes are High, Third Edition written by Joseph Grenny and published by McGraw Hill Professional. This book was released on 2021-10-26 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
