In a Perfect World, a Survival Guide for the Help Desk Technician

In a Perfect World, a Survival Guide for the Help Desk Technician

Author: D Russell Steffy

Publisher: Createspace Independent Publishing Platform

Published: 2011

Total Pages: 0

ISBN-13: 9781466266940

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It didn't take long on my first job as a Help Desk Technician to realize why a lot of folks don't want to pursue this career path. This type of work isn't for everyone. Let's face it, nobody wants to constantly deal with unhappy users, and where "bug", "fix" and "workaround" are the three most used terms on a daily basis. But it doesn't have to be that way. Yes it's hard work to change that all-to-common scenario, but the payoffs can be tremendous. My career has spanned across many organizations and over twenty five years where I've had to completely restructure the concept of the Help Desk. In every case, customer satisfaction increased at least several fold, call volume was reduced by as much as seventy percent, and the moral boost virtually immeasurable. All of a sudden, Help Desk Techs were asked for by name, holiday cards were received in the mail, and even unsolicited testimonials were received by executive management complimenting the excellent support and service. Here is my "professional biography", a template for achieving a successful Help Desk and Technical Support environment. An all-inclusive guide for the Help Desk or Technical Support Professional, "In A Perfect World, A Survival Guide for the Help Desk Technician" offers a light-hearted approach to techniques for problem solving, how to handle users of varying skill levels and demeanor, company politics (yours and theirs), and much more. "In A Perfect World" includes tips for broadening time management and organizational skills with emphasis on common sense. The Help Desk is often the first impression a prospective client will experience, and it is imperative all issues be resolved with expedience and professionalism. "In A Perfect World" is a powerful reference tool ideal for Help Desk Technicians on the frontline, Department Managers, on up to Executive Management. "In a Perfect World" is also great for novice and intermediate users offering valuable information suitable for sharpening their computer related skill set.


Book Synopsis In a Perfect World, a Survival Guide for the Help Desk Technician by : D Russell Steffy

Download or read book In a Perfect World, a Survival Guide for the Help Desk Technician written by D Russell Steffy and published by Createspace Independent Publishing Platform. This book was released on 2011 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: It didn't take long on my first job as a Help Desk Technician to realize why a lot of folks don't want to pursue this career path. This type of work isn't for everyone. Let's face it, nobody wants to constantly deal with unhappy users, and where "bug", "fix" and "workaround" are the three most used terms on a daily basis. But it doesn't have to be that way. Yes it's hard work to change that all-to-common scenario, but the payoffs can be tremendous. My career has spanned across many organizations and over twenty five years where I've had to completely restructure the concept of the Help Desk. In every case, customer satisfaction increased at least several fold, call volume was reduced by as much as seventy percent, and the moral boost virtually immeasurable. All of a sudden, Help Desk Techs were asked for by name, holiday cards were received in the mail, and even unsolicited testimonials were received by executive management complimenting the excellent support and service. Here is my "professional biography", a template for achieving a successful Help Desk and Technical Support environment. An all-inclusive guide for the Help Desk or Technical Support Professional, "In A Perfect World, A Survival Guide for the Help Desk Technician" offers a light-hearted approach to techniques for problem solving, how to handle users of varying skill levels and demeanor, company politics (yours and theirs), and much more. "In A Perfect World" includes tips for broadening time management and organizational skills with emphasis on common sense. The Help Desk is often the first impression a prospective client will experience, and it is imperative all issues be resolved with expedience and professionalism. "In A Perfect World" is a powerful reference tool ideal for Help Desk Technicians on the frontline, Department Managers, on up to Executive Management. "In a Perfect World" is also great for novice and intermediate users offering valuable information suitable for sharpening their computer related skill set.

The Empath's Survival Guide

The Empath's Survival Guide

Author: Judith Orloff

Publisher: Sounds True

Published: 2017-04-04

Total Pages: 188

ISBN-13: 1622038312

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What is the difference between having empathy and being an empath? “Having empathy means our heart goes out to another person in joy or pain,” says Dr. Judith Orloff “But for empaths it goes much farther We actually feel others’ emotions, energy, and physical symptoms in our own bodies, without the usual defenses that most people have.” With The Empath’s Survival Guide, Dr. Orloff offers an invaluable resource to help sensitive people develop healthy coping mechanisms in our high-stimulus world—while fully embracing the empath’s gifts of intuition, creativity, and spiritual connection. In this practical and empowering book for empaths and their loved ones, Dr. Orloff begins with self-assessment exercises to help you understand your empathic nature, then offers potent strategies for protecting yourself from overwhelm and replenishing your vital energy For any sensitive person who’s been told to “grow a thick skin,” here is your lifelong guide for staying fully open while building resilience, exploring your gifts of deep perception, raising empathic children, and feeling welcomed and valued by a world that desperately needs what you have to offer.


Book Synopsis The Empath's Survival Guide by : Judith Orloff

Download or read book The Empath's Survival Guide written by Judith Orloff and published by Sounds True. This book was released on 2017-04-04 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the difference between having empathy and being an empath? “Having empathy means our heart goes out to another person in joy or pain,” says Dr. Judith Orloff “But for empaths it goes much farther We actually feel others’ emotions, energy, and physical symptoms in our own bodies, without the usual defenses that most people have.” With The Empath’s Survival Guide, Dr. Orloff offers an invaluable resource to help sensitive people develop healthy coping mechanisms in our high-stimulus world—while fully embracing the empath’s gifts of intuition, creativity, and spiritual connection. In this practical and empowering book for empaths and their loved ones, Dr. Orloff begins with self-assessment exercises to help you understand your empathic nature, then offers potent strategies for protecting yourself from overwhelm and replenishing your vital energy For any sensitive person who’s been told to “grow a thick skin,” here is your lifelong guide for staying fully open while building resilience, exploring your gifts of deep perception, raising empathic children, and feeling welcomed and valued by a world that desperately needs what you have to offer.

Network World

Network World

Author:

Publisher:

Published: 1997-12-29

Total Pages: 80

ISBN-13:

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For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce.


Book Synopsis Network World by :

Download or read book Network World written by and published by . This book was released on 1997-12-29 with total page 80 pages. Available in PDF, EPUB and Kindle. Book excerpt: For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce.

The Spectrum Girl's Survival Guide

The Spectrum Girl's Survival Guide

Author: Siena Castellon

Publisher: Jessica Kingsley Publishers

Published: 2020-03-19

Total Pages: 258

ISBN-13: 1787751848

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Moonbeam Children's Book Awards - Silver Medal Winner Nautilus Silver Book Award Winner Purple Dragonfly Book Awards - First Place "Never be ashamed of being different: it is this difference that makes you extraordinary and unique." This essential go-to guide gives you all the advice and tools you'll need to help you flourish and achieve what you want in life. From the answers to everyday questions such as 'Am I using appropriate body language?' and 'Did I say the wrong thing?', through to discussing the importance of understanding your emotions, looking after your physical and mental health and coping with anxiety and sensory overloads, award-winning neurodiversity campaigner Siena Castellon uses her own experiences to provide you with the skills to overcome any challenge. With practical tips on friendships, dating, body image, consent and appearance, as well as how to survive school and bullying, The Spectrum Girl's Survival Guide gives you the power to embrace who you are, reminding you that even during the toughest of teen moments, you are never alone.


Book Synopsis The Spectrum Girl's Survival Guide by : Siena Castellon

Download or read book The Spectrum Girl's Survival Guide written by Siena Castellon and published by Jessica Kingsley Publishers. This book was released on 2020-03-19 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Moonbeam Children's Book Awards - Silver Medal Winner Nautilus Silver Book Award Winner Purple Dragonfly Book Awards - First Place "Never be ashamed of being different: it is this difference that makes you extraordinary and unique." This essential go-to guide gives you all the advice and tools you'll need to help you flourish and achieve what you want in life. From the answers to everyday questions such as 'Am I using appropriate body language?' and 'Did I say the wrong thing?', through to discussing the importance of understanding your emotions, looking after your physical and mental health and coping with anxiety and sensory overloads, award-winning neurodiversity campaigner Siena Castellon uses her own experiences to provide you with the skills to overcome any challenge. With practical tips on friendships, dating, body image, consent and appearance, as well as how to survive school and bullying, The Spectrum Girl's Survival Guide gives you the power to embrace who you are, reminding you that even during the toughest of teen moments, you are never alone.

The Principal's Survival Guide

The Principal's Survival Guide

Author: Susan Stone Kessler

Publisher: Free Spirit Publishing

Published: 2015-03-15

Total Pages: 209

ISBN-13: 157542519X

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This hands-on school leadership guide for new and veteran principals and administrators offers practical advice for leading a school successfully. Want honest student input? Try texting. Got a group of angry parents? Arrange one-on-one meetings—you’ll avoid a mob scene and give each family the attention it deserves. Trying to make a teacher feel appreciated? Shoot a quick email after stopping by his classroom and describe something cool you saw him do. It takes ten seconds but has a big impact. These tips and hundreds more are the collective wisdom of three experienced principals who know how to connect with kids, staff, families, and stakeholders, and help students succeed.


Book Synopsis The Principal's Survival Guide by : Susan Stone Kessler

Download or read book The Principal's Survival Guide written by Susan Stone Kessler and published by Free Spirit Publishing. This book was released on 2015-03-15 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: This hands-on school leadership guide for new and veteran principals and administrators offers practical advice for leading a school successfully. Want honest student input? Try texting. Got a group of angry parents? Arrange one-on-one meetings—you’ll avoid a mob scene and give each family the attention it deserves. Trying to make a teacher feel appreciated? Shoot a quick email after stopping by his classroom and describe something cool you saw him do. It takes ten seconds but has a big impact. These tips and hundreds more are the collective wisdom of three experienced principals who know how to connect with kids, staff, families, and stakeholders, and help students succeed.

The Asshole Survival Guide

The Asshole Survival Guide

Author: Robert I. Sutton

Publisher: HarperCollins

Published: 2017-09-12

Total Pages: 229

ISBN-13: 1328695921

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“This book is a contemporary classic—a shrewd and spirited guide to protecting ourselves from the jerks, bullies, tyrants, and trolls who seek to demean. We desperately need this antidote to the a-holes in our midst.”—Daniel H. Pink, best-selling author of To Sell Is Human and Drive How to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole Rule As entertaining as it is useful, The Asshole Survival Guide delivers a cogent and methodical game plan for anybody who feels plagued by assholes. Sutton starts with diagnosis—what kind of asshole problem, exactly, are you dealing with? From there, he provides field-tested, evidence-based, and often surprising strategies for dealing with assholes—avoiding them, outwitting them, disarming them, sending them packing, and developing protective psychological armor. Sutton even teaches readers how to look inward to stifle their own inner jackass. Ultimately, this survival guide is about developing an outlook and personal plan that will help you preserve the sanity in your work life, and rescue all those perfectly good days from being ruined by some jerk. “Thought-provoking and often hilarious . . . An indispensable resource.”—Gretchen Rubin, best-selling author of The Happiness Project and Better Than Before “At last . . . clear steps for rejecting, deflecting, and deflating the jerks who blight our lives . . . Useful, evidence-based, and fun to read.”—Robert Cialdini, best-selling author of Influence and Pre-Suasion


Book Synopsis The Asshole Survival Guide by : Robert I. Sutton

Download or read book The Asshole Survival Guide written by Robert I. Sutton and published by HarperCollins. This book was released on 2017-09-12 with total page 229 pages. Available in PDF, EPUB and Kindle. Book excerpt: “This book is a contemporary classic—a shrewd and spirited guide to protecting ourselves from the jerks, bullies, tyrants, and trolls who seek to demean. We desperately need this antidote to the a-holes in our midst.”—Daniel H. Pink, best-selling author of To Sell Is Human and Drive How to avoid, outwit, and disarm assholes, from the author of the classic The No Asshole Rule As entertaining as it is useful, The Asshole Survival Guide delivers a cogent and methodical game plan for anybody who feels plagued by assholes. Sutton starts with diagnosis—what kind of asshole problem, exactly, are you dealing with? From there, he provides field-tested, evidence-based, and often surprising strategies for dealing with assholes—avoiding them, outwitting them, disarming them, sending them packing, and developing protective psychological armor. Sutton even teaches readers how to look inward to stifle their own inner jackass. Ultimately, this survival guide is about developing an outlook and personal plan that will help you preserve the sanity in your work life, and rescue all those perfectly good days from being ruined by some jerk. “Thought-provoking and often hilarious . . . An indispensable resource.”—Gretchen Rubin, best-selling author of The Happiness Project and Better Than Before “At last . . . clear steps for rejecting, deflecting, and deflating the jerks who blight our lives . . . Useful, evidence-based, and fun to read.”—Robert Cialdini, best-selling author of Influence and Pre-Suasion

IT Security Survival Guide

IT Security Survival Guide

Author:

Publisher: CNET Networks Inc.

Published: 2004

Total Pages: 222

ISBN-13: 9781932509373

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Book Synopsis IT Security Survival Guide by :

Download or read book IT Security Survival Guide written by and published by CNET Networks Inc.. This book was released on 2004 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt:

InfoWorld

InfoWorld

Author:

Publisher:

Published: 1996-07-08

Total Pages: 128

ISBN-13:

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InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.


Book Synopsis InfoWorld by :

Download or read book InfoWorld written by and published by . This book was released on 1996-07-08 with total page 128 pages. Available in PDF, EPUB and Kindle. Book excerpt: InfoWorld is targeted to Senior IT professionals. Content is segmented into Channels and Topic Centers. InfoWorld also celebrates people, companies, and projects.

Child Support Survival Guide

Child Support Survival Guide

Author: Bonnie M. White

Publisher:

Published: 1997

Total Pages: 184

ISBN-13: 9781564143105

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"Child Support Survival Guide" is a vital companion and reference for anyone, rich or poor, concerned with child support. It will teach custodial and noncustodial parents, as well as legal guardians, their options. It will provide solutions to parents seeking owed child support and choices to parents fretting the child support they pay. It is also an excellent reference for any Child Support of Family Law Attorney.


Book Synopsis Child Support Survival Guide by : Bonnie M. White

Download or read book Child Support Survival Guide written by Bonnie M. White and published by . This book was released on 1997 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Child Support Survival Guide" is a vital companion and reference for anyone, rich or poor, concerned with child support. It will teach custodial and noncustodial parents, as well as legal guardians, their options. It will provide solutions to parents seeking owed child support and choices to parents fretting the child support they pay. It is also an excellent reference for any Child Support of Family Law Attorney.

A survival guide: Child Support

A survival guide: Child Support

Author: Roberto Diaz

Publisher: Lulu.com

Published: 2014-01-03

Total Pages: 53

ISBN-13: 1304677389

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This book is intended to inform and enforce child support. Educate fathers on the responsibilities of raising a child while becoming a positive role model for his children. It also tries to educate on the financial hardships that child support creates through common sense solutions. It gives insight not only through the eyes of parents, but to bring awareness of child psychology.


Book Synopsis A survival guide: Child Support by : Roberto Diaz

Download or read book A survival guide: Child Support written by Roberto Diaz and published by Lulu.com. This book was released on 2014-01-03 with total page 53 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is intended to inform and enforce child support. Educate fathers on the responsibilities of raising a child while becoming a positive role model for his children. It also tries to educate on the financial hardships that child support creates through common sense solutions. It gives insight not only through the eyes of parents, but to bring awareness of child psychology.