Incident Management for Operations

Incident Management for Operations

Author: Rob Schnepp

Publisher: "O'Reilly Media, Inc."

Published: 2017-06-20

Total Pages: 136

ISBN-13: 1491917792

DOWNLOAD EBOOK

Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded


Book Synopsis Incident Management for Operations by : Rob Schnepp

Download or read book Incident Management for Operations written by Rob Schnepp and published by "O'Reilly Media, Inc.". This book was released on 2017-06-20 with total page 136 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded

Critical Incident Management

Critical Incident Management

Author: Vincent Faggiano

Publisher: CRC Press

Published: 2011-11-15

Total Pages: 251

ISBN-13: 1439874549

DOWNLOAD EBOOK

Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector. Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores: The phases of a critical incident response and tasks that must be implemented to stabilize the scene Leadership style and techniques required to manage a critical incident successfully The National Incident Management System (NIMS) and the Incident Command System (ICS) Guidelines for responding to hazardous materials and weapons of mass destruction incidents Critical incident stress management for responders Maintaining continuity of business and delivery of products or services in the face of a crisis Roles of high-level personnel in setting policy and direction for the response and recovery efforts Augmented by Seven Critical TasksTM that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident. The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or [email protected].


Book Synopsis Critical Incident Management by : Vincent Faggiano

Download or read book Critical Incident Management written by Vincent Faggiano and published by CRC Press. This book was released on 2011-11-15 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector. Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores: The phases of a critical incident response and tasks that must be implemented to stabilize the scene Leadership style and techniques required to manage a critical incident successfully The National Incident Management System (NIMS) and the Incident Command System (ICS) Guidelines for responding to hazardous materials and weapons of mass destruction incidents Critical incident stress management for responders Maintaining continuity of business and delivery of products or services in the face of a crisis Roles of high-level personnel in setting policy and direction for the response and recovery efforts Augmented by Seven Critical TasksTM that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident. The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or [email protected].

National Incident Management System

National Incident Management System

Author: Donald Walsh

Publisher: Jones & Bartlett Publishers

Published: 2011-02-14

Total Pages: 321

ISBN-13: 0763781878

DOWNLOAD EBOOK

Developed and implemented by the United States Department of Homeland Security, the National Incident Management System (NIMS) outlines a comprehensive national approach to emergency management. It enables federal, state, and local government entities along with private sector organizations to respond to emergency incidents together in order reduce


Book Synopsis National Incident Management System by : Donald Walsh

Download or read book National Incident Management System written by Donald Walsh and published by Jones & Bartlett Publishers. This book was released on 2011-02-14 with total page 321 pages. Available in PDF, EPUB and Kindle. Book excerpt: Developed and implemented by the United States Department of Homeland Security, the National Incident Management System (NIMS) outlines a comprehensive national approach to emergency management. It enables federal, state, and local government entities along with private sector organizations to respond to emergency incidents together in order reduce

The Site Reliability Workbook

The Site Reliability Workbook

Author: Betsy Beyer

Publisher: "O'Reilly Media, Inc."

Published: 2018-07-25

Total Pages: 512

ISBN-13: 1492029459

DOWNLOAD EBOOK

In 2016, Google’s Site Reliability Engineering book ignited an industry discussion on what it means to run production services today—and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Google’s experiences, but also provides case studies from Google’s Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didn’t. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. You’ll learn: How to run reliable services in environments you don’t completely control—like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SRE—including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield


Book Synopsis The Site Reliability Workbook by : Betsy Beyer

Download or read book The Site Reliability Workbook written by Betsy Beyer and published by "O'Reilly Media, Inc.". This book was released on 2018-07-25 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2016, Google’s Site Reliability Engineering book ignited an industry discussion on what it means to run production services today—and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Google’s experiences, but also provides case studies from Google’s Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didn’t. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. You’ll learn: How to run reliable services in environments you don’t completely control—like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SRE—including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield

Critical Incident Management

Critical Incident Management

Author: Alan B. Sterneckert

Publisher: CRC Press

Published: 2003-09-29

Total Pages: 552

ISBN-13: 1420000047

DOWNLOAD EBOOK

Most businesses are aware of the danger posed by malicious network intruders and other internal and external security threats. Unfortunately, in many cases the actions they have taken to secure people, information and infrastructure from outside attacks are inefficient or incomplete. Responding to security threats and incidents requires a competent


Book Synopsis Critical Incident Management by : Alan B. Sterneckert

Download or read book Critical Incident Management written by Alan B. Sterneckert and published by CRC Press. This book was released on 2003-09-29 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: Most businesses are aware of the danger posed by malicious network intruders and other internal and external security threats. Unfortunately, in many cases the actions they have taken to secure people, information and infrastructure from outside attacks are inefficient or incomplete. Responding to security threats and incidents requires a competent

Large-scale Incident Management

Large-scale Incident Management

Author: Mark Haraway

Publisher: Cengage Learning

Published: 2009

Total Pages: 0

ISBN-13: 9781428359932

DOWNLOAD EBOOK

Taking the approach that experience is the best teacher, Large Scale Incident Management is the first book of its kind to use a major, real-life, contemporary event to teach key incident management concepts. The book places readers in the Incident Commander seat for the EQ chemical fires that occurred in Apex, North Carolina, in October 2006: an event that lasted three days, shut down an entire city, and displaced 17,000 citizens. Using this large-scale incident as a running example of how critical components of successful incident management are actually applied in real life, it provides detailed insight into important topics in the field. Coverage begins with pre-planning and preparation, emergency plan development, and conducting community hazard assessments, and then progresses to implementation of the National Incident Management System (NIMS) as a part of daily operations, incident action plans, and complex NIMS for large catastrophic events. With this unique, real-life approach, the book is both engaging and instructional, leaving readers with a solid understanding, not only of large scale incident management concepts, but also how to apply them.


Book Synopsis Large-scale Incident Management by : Mark Haraway

Download or read book Large-scale Incident Management written by Mark Haraway and published by Cengage Learning. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Taking the approach that experience is the best teacher, Large Scale Incident Management is the first book of its kind to use a major, real-life, contemporary event to teach key incident management concepts. The book places readers in the Incident Commander seat for the EQ chemical fires that occurred in Apex, North Carolina, in October 2006: an event that lasted three days, shut down an entire city, and displaced 17,000 citizens. Using this large-scale incident as a running example of how critical components of successful incident management are actually applied in real life, it provides detailed insight into important topics in the field. Coverage begins with pre-planning and preparation, emergency plan development, and conducting community hazard assessments, and then progresses to implementation of the National Incident Management System (NIMS) as a part of daily operations, incident action plans, and complex NIMS for large catastrophic events. With this unique, real-life approach, the book is both engaging and instructional, leaving readers with a solid understanding, not only of large scale incident management concepts, but also how to apply them.

Business Continuity Management

Business Continuity Management

Author: Michael Blyth

Publisher: John Wiley & Sons

Published: 2009-04-06

Total Pages: 384

ISBN-13: 0470430346

DOWNLOAD EBOOK

PRAISE FOR Business Continuity Management Few businesses can afford to shut down for an extended period of time, regardless of the cause. If the past few years have taught us anything, it's that disaster can strike in any shape, at any time. Be prepared with the time-tested strategies in Business Continuity Management: Building an Effective Incident Management Plan and protect your employees while ensuring your company survives the unimaginable. Written by Michael Blyth—one of the world's foremost consultants in the field of business contingency management—this book provides cost-conscious executives with a structured, sustainable, and time-tested blueprint toward developing an individualized strategic business continuity program. This timely book urges security managers, HR directors, program managers, and CEOs to manage nonfinancial crises to protect your company and its employees. Discussions include: Incident management versus crisis response Crisis management structures Crisis flows and organizational responses Leveraging internal and external resources Effective crisis communications Clear decision-making authorities Trigger plans and alert states Training and resources Designing and structuring policies and plans Monitoring crisis management programs Stages of disasters Emergency preparedness Emergency situation management Crisis Leadership Over 40 different crisis scenarios Developing and utilizing a business continuity plan protects your company, its personnel, facilities, materials, and activities from the broad spectrum of risks that face businesses and government agencies on a daily basis, whether at home or internationally. Business Continuity Management presents concepts that can be applied in part, or full, to your business, regardless of its size or number of employees. The comprehensive spectrum of useful concepts, approaches and systems, as well as specific management guidelines and report templates for over forty risk types, will enable you to develop and sustain a continuity management plan essential to compete, win, and safely operate within the complex and fluid global marketplace.


Book Synopsis Business Continuity Management by : Michael Blyth

Download or read book Business Continuity Management written by Michael Blyth and published by John Wiley & Sons. This book was released on 2009-04-06 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: PRAISE FOR Business Continuity Management Few businesses can afford to shut down for an extended period of time, regardless of the cause. If the past few years have taught us anything, it's that disaster can strike in any shape, at any time. Be prepared with the time-tested strategies in Business Continuity Management: Building an Effective Incident Management Plan and protect your employees while ensuring your company survives the unimaginable. Written by Michael Blyth—one of the world's foremost consultants in the field of business contingency management—this book provides cost-conscious executives with a structured, sustainable, and time-tested blueprint toward developing an individualized strategic business continuity program. This timely book urges security managers, HR directors, program managers, and CEOs to manage nonfinancial crises to protect your company and its employees. Discussions include: Incident management versus crisis response Crisis management structures Crisis flows and organizational responses Leveraging internal and external resources Effective crisis communications Clear decision-making authorities Trigger plans and alert states Training and resources Designing and structuring policies and plans Monitoring crisis management programs Stages of disasters Emergency preparedness Emergency situation management Crisis Leadership Over 40 different crisis scenarios Developing and utilizing a business continuity plan protects your company, its personnel, facilities, materials, and activities from the broad spectrum of risks that face businesses and government agencies on a daily basis, whether at home or internationally. Business Continuity Management presents concepts that can be applied in part, or full, to your business, regardless of its size or number of employees. The comprehensive spectrum of useful concepts, approaches and systems, as well as specific management guidelines and report templates for over forty risk types, will enable you to develop and sustain a continuity management plan essential to compete, win, and safely operate within the complex and fluid global marketplace.

Emergency Incident Management Systems

Emergency Incident Management Systems

Author: Louis N. Molino, Sr.

Publisher: John Wiley & Sons

Published: 2006-04-20

Total Pages: 540

ISBN-13: 0470043415

DOWNLOAD EBOOK

A "street smart" look atincident management in all its permutations Incident Management Systems (IMS) provide the means by which to coordinate the efforts of individual agencies in order to stabilize an incident and protect life, property, and the environment. Born from the FireScope project of the late 1960s, which was developed in response to the major wildfires that regularly plagued Southern California, these systems have evolved with many similarities and certain fundamental differences. Emergency Incident Management Systems: Fundamentals and Applications contrasts the major forms of Incident Management/Incident Command Systems. The author illuminates these differences and offers a fresh perspective on the concepts on which these systems are founded in order to make them more accessible and user-friendly. Without suggesting major changes in the systems, he bridges the gap between their theoretical and academic foundations and their real-world applications, and makes them more applicable to the professional's daily needs. Timely features of the book include: * An "in the field" point of view * Coverage of incidents of mass destruction * Filled-out sample forms designed to aid professionals in completing reports In post-9/11 America, where incident management has become a national priority-one that must be easilyunderstood and applicable across all emergency systems-this book provides a useful tool for helping today's emergency workers be more informed and more prepared than ever.


Book Synopsis Emergency Incident Management Systems by : Louis N. Molino, Sr.

Download or read book Emergency Incident Management Systems written by Louis N. Molino, Sr. and published by John Wiley & Sons. This book was released on 2006-04-20 with total page 540 pages. Available in PDF, EPUB and Kindle. Book excerpt: A "street smart" look atincident management in all its permutations Incident Management Systems (IMS) provide the means by which to coordinate the efforts of individual agencies in order to stabilize an incident and protect life, property, and the environment. Born from the FireScope project of the late 1960s, which was developed in response to the major wildfires that regularly plagued Southern California, these systems have evolved with many similarities and certain fundamental differences. Emergency Incident Management Systems: Fundamentals and Applications contrasts the major forms of Incident Management/Incident Command Systems. The author illuminates these differences and offers a fresh perspective on the concepts on which these systems are founded in order to make them more accessible and user-friendly. Without suggesting major changes in the systems, he bridges the gap between their theoretical and academic foundations and their real-world applications, and makes them more applicable to the professional's daily needs. Timely features of the book include: * An "in the field" point of view * Coverage of incidents of mass destruction * Filled-out sample forms designed to aid professionals in completing reports In post-9/11 America, where incident management has become a national priority-one that must be easilyunderstood and applicable across all emergency systems-this book provides a useful tool for helping today's emergency workers be more informed and more prepared than ever.

Major Incident Management System (MIMS)

Major Incident Management System (MIMS)

Author: Timothy J. Hodgetts

Publisher: John Wiley & Sons

Published: 2013-07-01

Total Pages: 1

ISBN-13: 1118713478

DOWNLOAD EBOOK

This highly practical aid to management of major incidents is the refined and improved new edition of Prehospital Emergency Management Master. Concentrating on the essential elements in treatment and transport of the wounded in a major incident this new system provides easily assimilable information on: symbols and terminology; first actions; METHANE report; command; safety; communications; triage; treament; transport the system is produced on waterproof pages, and includes 12 separate action cards for use by auxiliary helpers, and a log for recording the facts. The complete package comes in a handy sized ring binder, allowing users to add their own local notes. The use of colour and easily recognisable icons makes this a valuable aid even in the most difficult conditions.


Book Synopsis Major Incident Management System (MIMS) by : Timothy J. Hodgetts

Download or read book Major Incident Management System (MIMS) written by Timothy J. Hodgetts and published by John Wiley & Sons. This book was released on 2013-07-01 with total page 1 pages. Available in PDF, EPUB and Kindle. Book excerpt: This highly practical aid to management of major incidents is the refined and improved new edition of Prehospital Emergency Management Master. Concentrating on the essential elements in treatment and transport of the wounded in a major incident this new system provides easily assimilable information on: symbols and terminology; first actions; METHANE report; command; safety; communications; triage; treament; transport the system is produced on waterproof pages, and includes 12 separate action cards for use by auxiliary helpers, and a log for recording the facts. The complete package comes in a handy sized ring binder, allowing users to add their own local notes. The use of colour and easily recognisable icons makes this a valuable aid even in the most difficult conditions.

Incident Management in Australasia

Incident Management in Australasia

Author: Kent MacCarter

Publisher: CSIRO PUBLISHING

Published: 2016-06-01

Total Pages: 252

ISBN-13: 1486306195

DOWNLOAD EBOOK

Emergency services personnel conduct their work in situations that are inherently dangerous. Large incidents such as bushfires, floods and earthquakes often pose hazards that are not fully understood at the time of management, and the situation may be further complicated by the involvement of multiple agencies. To promote the safety of personnel and of the broader community, incident management skills must be constantly developed. Incident Management in Australasia presents lessons learnt from managing major incidents at regional and state levels. It is not an academic work. Rather, it is a collection of stories from professionals on the ground and others who subsequently reviewed the events and gained significant knowledge and understanding through that process. Some stories are personal, capturing emotional impact and deep reflection, and others are analytical, synthesising the findings of experience and inquests. All the stories relate to managing operational events and capture knowledge that no one person could gain in a single career. This book builds on current industry strategies to improve emergency responses. It will assist incident managers and those working at all levels in incident management teams, from Station Officer to Commissioner. It is highly readable and will also be of interest to members of the public with an appreciation for the emergency services.


Book Synopsis Incident Management in Australasia by : Kent MacCarter

Download or read book Incident Management in Australasia written by Kent MacCarter and published by CSIRO PUBLISHING. This book was released on 2016-06-01 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emergency services personnel conduct their work in situations that are inherently dangerous. Large incidents such as bushfires, floods and earthquakes often pose hazards that are not fully understood at the time of management, and the situation may be further complicated by the involvement of multiple agencies. To promote the safety of personnel and of the broader community, incident management skills must be constantly developed. Incident Management in Australasia presents lessons learnt from managing major incidents at regional and state levels. It is not an academic work. Rather, it is a collection of stories from professionals on the ground and others who subsequently reviewed the events and gained significant knowledge and understanding through that process. Some stories are personal, capturing emotional impact and deep reflection, and others are analytical, synthesising the findings of experience and inquests. All the stories relate to managing operational events and capture knowledge that no one person could gain in a single career. This book builds on current industry strategies to improve emergency responses. It will assist incident managers and those working at all levels in incident management teams, from Station Officer to Commissioner. It is highly readable and will also be of interest to members of the public with an appreciation for the emergency services.