Front Desk (Front Desk #1) (Scholastic Gold)

Front Desk (Front Desk #1) (Scholastic Gold)

Author: Kelly Yang

Publisher: Scholastic Inc.

Published: 2018-05-29

Total Pages: 236

ISBN-13: 1338157809

DOWNLOAD EBOOK

Inside Out and Back Again meets Millicent Min, Girl Genius in this timely, hopeful middle-grade novel with a contemporary Chinese twist. Winner of the Asian / Pacific American Award for Children's Literature!* "Many readers will recognize themselves or their neighbors in these pages." -- Kirkus Reviews, starred reviewMia Tang has a lot of secrets.Number 1: She lives in a motel, not a big house. Every day, while her immigrant parents clean the rooms, ten-year-old Mia manages the front desk of the Calivista Motel and tends to its guests.Number 2: Her parents hide immigrants. And if the mean motel owner, Mr. Yao, finds out they've been letting them stay in the empty rooms for free, the Tangs will be doomed.Number 3: She wants to be a writer. But how can she when her mom thinks she should stick to math because English is not her first language?It will take all of Mia's courage, kindness, and hard work to get through this year. Will she be able to hold on to her job, help the immigrants and guests, escape Mr. Yao, and go for her dreams?Front Desk joins the Scholastic Gold line, which features award-winning and beloved novels. Includes exclusive bonus content!


Book Synopsis Front Desk (Front Desk #1) (Scholastic Gold) by : Kelly Yang

Download or read book Front Desk (Front Desk #1) (Scholastic Gold) written by Kelly Yang and published by Scholastic Inc.. This book was released on 2018-05-29 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt: Inside Out and Back Again meets Millicent Min, Girl Genius in this timely, hopeful middle-grade novel with a contemporary Chinese twist. Winner of the Asian / Pacific American Award for Children's Literature!* "Many readers will recognize themselves or their neighbors in these pages." -- Kirkus Reviews, starred reviewMia Tang has a lot of secrets.Number 1: She lives in a motel, not a big house. Every day, while her immigrant parents clean the rooms, ten-year-old Mia manages the front desk of the Calivista Motel and tends to its guests.Number 2: Her parents hide immigrants. And if the mean motel owner, Mr. Yao, finds out they've been letting them stay in the empty rooms for free, the Tangs will be doomed.Number 3: She wants to be a writer. But how can she when her mom thinks she should stick to math because English is not her first language?It will take all of Mia's courage, kindness, and hard work to get through this year. Will she be able to hold on to her job, help the immigrants and guests, escape Mr. Yao, and go for her dreams?Front Desk joins the Scholastic Gold line, which features award-winning and beloved novels. Includes exclusive bonus content!

Information Desk

Information Desk

Author: Robyn Schiff

Publisher: Penguin

Published: 2023-08-15

Total Pages: 145

ISBN-13: 0143136801

DOWNLOAD EBOOK

New York Times Book Review Edtitors' Choice “Among the year's highlights . . . groundbreaking, epic . . . Like visitors exiting the Met’s galleries, readers will emerge from Information Desk bedazzled by the transformative horizons of art.” —Washington Post “An effluvial rush of memory, desire, data, and metaphor . . . It’s bracing to encounter a mind so voracious, so unapologetic in its intelligence.” —New York Review of Books A book-length poem set in the Metropolitan Museum of Art, from a writer whose work offers “something few poets ever discover: a vision of the whole world” (Dan Chiasson, The New Yorker) Robyn Schiff’s fourth collection is an ambitious book-length poem in three parts set at The Metropolitan Museum of Art’s information desk, where Schiff long ago held a staff position. Elaborately mapping an interconnected route in and out of the museum through history, material, and memory, Information Desk: An Epic takes us on an anguished soul-quest and ecstatic intellectual query to confront the violent forces that inform the museum’s encyclopedic collection and the spiritual powers of art. Novelistic in its sweep, frantically informative, and deeply intimate in its private recollections, Information Desk: An Epic wayfares with riveting lyric intensity through an epic array of topics and concerns, including illusion, deception, self-deception, complicity, lecherous coworkers, the composition of pigment, the scattering of seeds, ideas, and capital, and insect infestations spreading within artwork. Along the way, Schiff pauses to invoke three terrifying muses—parasitic wasps—in desperate awe of their powers of precision and generative energy. Information Desk: An Epic undertakes a hemorrhaging ekphrastic journey through artifice and the natural world.


Book Synopsis Information Desk by : Robyn Schiff

Download or read book Information Desk written by Robyn Schiff and published by Penguin. This book was released on 2023-08-15 with total page 145 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times Book Review Edtitors' Choice “Among the year's highlights . . . groundbreaking, epic . . . Like visitors exiting the Met’s galleries, readers will emerge from Information Desk bedazzled by the transformative horizons of art.” —Washington Post “An effluvial rush of memory, desire, data, and metaphor . . . It’s bracing to encounter a mind so voracious, so unapologetic in its intelligence.” —New York Review of Books A book-length poem set in the Metropolitan Museum of Art, from a writer whose work offers “something few poets ever discover: a vision of the whole world” (Dan Chiasson, The New Yorker) Robyn Schiff’s fourth collection is an ambitious book-length poem in three parts set at The Metropolitan Museum of Art’s information desk, where Schiff long ago held a staff position. Elaborately mapping an interconnected route in and out of the museum through history, material, and memory, Information Desk: An Epic takes us on an anguished soul-quest and ecstatic intellectual query to confront the violent forces that inform the museum’s encyclopedic collection and the spiritual powers of art. Novelistic in its sweep, frantically informative, and deeply intimate in its private recollections, Information Desk: An Epic wayfares with riveting lyric intensity through an epic array of topics and concerns, including illusion, deception, self-deception, complicity, lecherous coworkers, the composition of pigment, the scattering of seeds, ideas, and capital, and insect infestations spreading within artwork. Along the way, Schiff pauses to invoke three terrifying muses—parasitic wasps—in desperate awe of their powers of precision and generative energy. Information Desk: An Epic undertakes a hemorrhaging ekphrastic journey through artifice and the natural world.

Three Keys (Front Desk #2)

Three Keys (Front Desk #2)

Author: Kelly Yang

Publisher: Scholastic Inc.

Published: 2020-09-15

Total Pages: 225

ISBN-13: 1338648160

DOWNLOAD EBOOK

The story of Mia and her family and friends at the Calivista Motel continues in this powerful, hilarious, and resonant sequel to the award-winning novel Front Desk. Mia Tang thinks she's going to have the best year ever.She and her parents are the proud owners of the Calivista Motel, Mia gets to run the front desk with her best friend, Lupe, and she's finally getting somewhere with her writing!But as it turns out, sixth grade is no picnic...1. Mia's new teacher doesn't think her writing is all that great. And her entire class finds out she lives and works in a motel! 2. The motel is struggling, and Mia has to answer to the Calivista's many, many worried investors.3. A new immigration law is looming and if it passes, it will threaten everything -- and everyone -- in Mia's life.It's a roller coaster of challenges, and Mia needs all of her determination to hang on tight. But if anyone can find the key to getting through turbulent times, it's Mia Tang!


Book Synopsis Three Keys (Front Desk #2) by : Kelly Yang

Download or read book Three Keys (Front Desk #2) written by Kelly Yang and published by Scholastic Inc.. This book was released on 2020-09-15 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: The story of Mia and her family and friends at the Calivista Motel continues in this powerful, hilarious, and resonant sequel to the award-winning novel Front Desk. Mia Tang thinks she's going to have the best year ever.She and her parents are the proud owners of the Calivista Motel, Mia gets to run the front desk with her best friend, Lupe, and she's finally getting somewhere with her writing!But as it turns out, sixth grade is no picnic...1. Mia's new teacher doesn't think her writing is all that great. And her entire class finds out she lives and works in a motel! 2. The motel is struggling, and Mia has to answer to the Calivista's many, many worried investors.3. A new immigration law is looming and if it passes, it will threaten everything -- and everyone -- in Mia's life.It's a roller coaster of challenges, and Mia needs all of her determination to hang on tight. But if anyone can find the key to getting through turbulent times, it's Mia Tang!

Effective Help Desk Specialist Skills

Effective Help Desk Specialist Skills

Author: Darril Gibson

Publisher: Pearson IT Certification

Published: 2014-10-27

Total Pages: 450

ISBN-13: 0133571858

DOWNLOAD EBOOK

All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both “soft” personal skills and “hard” technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology–and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you’ll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You’ll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! • Clear introductions describe the big ideas and show how they fit with what you’ve already learned • Specific chapter objectives tell you exactly what you need to learn • Key Terms lists help you identify important terms and a complete Glossary helps you understand them • Author’s Notes and On The Side features help you go deeper into the topic if you want to • Chapter Review tools and activities help you make sure you’ve learned the material Exclusive Mind Mapping activities! • Organize important ideas visually–in your mind, in your words • Learn more, remember more • Understand how different ideas fit together


Book Synopsis Effective Help Desk Specialist Skills by : Darril Gibson

Download or read book Effective Help Desk Specialist Skills written by Darril Gibson and published by Pearson IT Certification. This book was released on 2014-10-27 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both “soft” personal skills and “hard” technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology–and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you’ll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You’ll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! • Clear introductions describe the big ideas and show how they fit with what you’ve already learned • Specific chapter objectives tell you exactly what you need to learn • Key Terms lists help you identify important terms and a complete Glossary helps you understand them • Author’s Notes and On The Side features help you go deeper into the topic if you want to • Chapter Review tools and activities help you make sure you’ve learned the material Exclusive Mind Mapping activities! • Organize important ideas visually–in your mind, in your words • Learn more, remember more • Understand how different ideas fit together

Getting an IT Help Desk Job For Dummies

Getting an IT Help Desk Job For Dummies

Author: Tyler Regas

Publisher: John Wiley & Sons

Published: 2015-04-13

Total Pages: 288

ISBN-13: 1119018986

DOWNLOAD EBOOK

Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excellent starting point for a promising career. With the help of Getting an IT Help Desk Job For Dummies, you'll gain the knowledge and know-how to cut through the confusion of navigating the Information Technology job market. IT can be intimidating to hopeful-yet-inexperienced job candidates, but this guide will help you find and land the job of your dreams. Through easy-to-follow explanations, authoritative information, and a bit of humor, Getting an IT Help Desk Job For Dummies serves as your thorough and approachable guide to maximizing your competitive edge in this booming market. The IT job market has continued to expand as technology matures and deepens its roots in business operations. This is good news for you! However, it makes it that much harder to get a job in IT, as recent grads and other professionals are practically stampeding to get their feet in the door of this rapidly expanding industry. Luckily, Getting an IT Help Desk Job For Dummies gives you an advantage by providing expert instruction on how to score an interview and secure a job offer, the skills needed to obtain and maintain an IT position, and authoritative information on how to establish a career path in the IT field. Explore careers in the IT Help Desk field and establish the path you want to follow Plan for post-education certifications and training to make yourself more marketable Get expert guidance for creating a winning resume and cover letter Prepare for your IT Help Desk interview Loaded with simple, straight-forward advice, Getting an IT Help Desk Job For Dummies is your all-in-one guide to starting your IT career on the right foot!


Book Synopsis Getting an IT Help Desk Job For Dummies by : Tyler Regas

Download or read book Getting an IT Help Desk Job For Dummies written by Tyler Regas and published by John Wiley & Sons. This book was released on 2015-04-13 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excellent starting point for a promising career. With the help of Getting an IT Help Desk Job For Dummies, you'll gain the knowledge and know-how to cut through the confusion of navigating the Information Technology job market. IT can be intimidating to hopeful-yet-inexperienced job candidates, but this guide will help you find and land the job of your dreams. Through easy-to-follow explanations, authoritative information, and a bit of humor, Getting an IT Help Desk Job For Dummies serves as your thorough and approachable guide to maximizing your competitive edge in this booming market. The IT job market has continued to expand as technology matures and deepens its roots in business operations. This is good news for you! However, it makes it that much harder to get a job in IT, as recent grads and other professionals are practically stampeding to get their feet in the door of this rapidly expanding industry. Luckily, Getting an IT Help Desk Job For Dummies gives you an advantage by providing expert instruction on how to score an interview and secure a job offer, the skills needed to obtain and maintain an IT position, and authoritative information on how to establish a career path in the IT field. Explore careers in the IT Help Desk field and establish the path you want to follow Plan for post-education certifications and training to make yourself more marketable Get expert guidance for creating a winning resume and cover letter Prepare for your IT Help Desk interview Loaded with simple, straight-forward advice, Getting an IT Help Desk Job For Dummies is your all-in-one guide to starting your IT career on the right foot!

Room to Dream (Front Desk #3)

Room to Dream (Front Desk #3)

Author: Kelly Yang

Publisher: Scholastic Inc.

Published: 2021-09-21

Total Pages: 245

ISBN-13: 1338621157

DOWNLOAD EBOOK

New York Times bestselling author Kelly Yang is back with another heartwarming and inspiring story of Mia and friends! Mia Tang is going for her dreams! After years of hard work, Mia Tang finally gets to go on vacation with her family -- to China! A total dream come true! Mia can't wait to see all her cousins and grandparents again, especially her cousin Shen. As she roams around Beijing, witnessing some of the big changes China's going through, Mia thinks about the changes in her own life, like . . . 1. Lupe's taking classes at the high school! And Mia's own plans to be a big writer are . . . stuck. 2. Something happened with Jason and Mia has no idea what to do about it. 3. New buildings are popping up all around the motel, and small businesses are disappearing. Can the Calivista survive? Buckle up! Mia is more determined than ever to get through the turbulence, now that she finally has . . . room to dream!


Book Synopsis Room to Dream (Front Desk #3) by : Kelly Yang

Download or read book Room to Dream (Front Desk #3) written by Kelly Yang and published by Scholastic Inc.. This book was released on 2021-09-21 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times bestselling author Kelly Yang is back with another heartwarming and inspiring story of Mia and friends! Mia Tang is going for her dreams! After years of hard work, Mia Tang finally gets to go on vacation with her family -- to China! A total dream come true! Mia can't wait to see all her cousins and grandparents again, especially her cousin Shen. As she roams around Beijing, witnessing some of the big changes China's going through, Mia thinks about the changes in her own life, like . . . 1. Lupe's taking classes at the high school! And Mia's own plans to be a big writer are . . . stuck. 2. Something happened with Jason and Mia has no idea what to do about it. 3. New buildings are popping up all around the motel, and small businesses are disappearing. Can the Calivista survive? Buckle up! Mia is more determined than ever to get through the turbulence, now that she finally has . . . room to dream!

A Guide to Customer Service Skills for the Help Desk Professional

A Guide to Customer Service Skills for the Help Desk Professional

Author: Donna Knapp

Publisher: Course Technology

Published: 2004-11

Total Pages: 408

ISBN-13:

DOWNLOAD EBOOK

This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.


Book Synopsis A Guide to Customer Service Skills for the Help Desk Professional by : Donna Knapp

Download or read book A Guide to Customer Service Skills for the Help Desk Professional written by Donna Knapp and published by Course Technology. This book was released on 2004-11 with total page 408 pages. Available in PDF, EPUB and Kindle. Book excerpt: This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.

Information Design Desk Reference

Information Design Desk Reference

Author: Christine Sevilla

Publisher: Crisp Pub Incorporated

Published: 2002

Total Pages: 315

ISBN-13: 9781560526100

DOWNLOAD EBOOK

Information Design Desk Reference, approaches the design of information as simply communication. Information Design Desk Reference, approaches the design of information as simply communication.


Book Synopsis Information Design Desk Reference by : Christine Sevilla

Download or read book Information Design Desk Reference written by Christine Sevilla and published by Crisp Pub Incorporated. This book was released on 2002 with total page 315 pages. Available in PDF, EPUB and Kindle. Book excerpt: Information Design Desk Reference, approaches the design of information as simply communication. Information Design Desk Reference, approaches the design of information as simply communication.

A Guide to Computer User Support for Help Desk and Support Specialists

A Guide to Computer User Support for Help Desk and Support Specialists

Author: Fred Beisse

Publisher: Cengage Learning

Published: 2009-09-16

Total Pages: 592

ISBN-13: 9780495806493

DOWNLOAD EBOOK

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.


Book Synopsis A Guide to Computer User Support for Help Desk and Support Specialists by : Fred Beisse

Download or read book A Guide to Computer User Support for Help Desk and Support Specialists written by Fred Beisse and published by Cengage Learning. This book was released on 2009-09-16 with total page 592 pages. Available in PDF, EPUB and Kindle. Book excerpt: A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

Introduction to Help Desk Concepts and Skills

Introduction to Help Desk Concepts and Skills

Author: Susan Sanderson

Publisher: McGraw-Hill/Irwin

Published: 2003-09-17

Total Pages: 0

ISBN-13: 9780078216770

DOWNLOAD EBOOK

This textbook is intended for students studying for AS degrees in computer information systems or information technology, or for secondary programs teaching vocational/technical programs, with varying degrees of computer knowledge who are training for jobs in desktop support and help desks.


Book Synopsis Introduction to Help Desk Concepts and Skills by : Susan Sanderson

Download or read book Introduction to Help Desk Concepts and Skills written by Susan Sanderson and published by McGraw-Hill/Irwin. This book was released on 2003-09-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This textbook is intended for students studying for AS degrees in computer information systems or information technology, or for secondary programs teaching vocational/technical programs, with varying degrees of computer knowledge who are training for jobs in desktop support and help desks.