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The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consulting team of Gitomer and Zemke. The book will help salespeople succeed in today's complex and stiffly competitive sales environment.
Book Synopsis Knock Your Socks Off Selling by : Jeffrey H. Gitomer
Download or read book Knock Your Socks Off Selling written by Jeffrey H. Gitomer and published by Amacom Books. This book was released on 1999 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consulting team of Gitomer and Zemke. The book will help salespeople succeed in today's complex and stiffly competitive sales environment.
Another knockout in the grand tradition of "Knock Your Socks Off Service"!
Book Synopsis Knock Your Socks Off Prospecting by : William Miller
Download or read book Knock Your Socks Off Prospecting written by William Miller and published by AMACOM/American Management Association. This book was released on 2005 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Another knockout in the grand tradition of "Knock Your Socks Off Service"!
Outlines the skills and techniques of providing superior customer service.
Book Synopsis Delivering Knock Your Socks Off Service by : Ron Zemke
Download or read book Delivering Knock Your Socks Off Service written by Ron Zemke and published by AMACOM Div American Mgmt Assn. This book was released on 2003 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Outlines the skills and techniques of providing superior customer service.
Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.
Book Synopsis Knock Your Socks Off Service Recovery by : Ron Zemke
Download or read book Knock Your Socks Off Service Recovery written by Ron Zemke and published by Amacom Books. This book was released on 2000 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.
The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.
Book Synopsis Managing Knock Your Socks Off Service by : Chip R. Bell
Download or read book Managing Knock Your Socks Off Service written by Chip R. Bell and published by Amacom. This book was released on 2013 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.
The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "above and beyond" for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.
Book Synopsis Tales of Knock Your Socks Off Service by : Kristin Anderson
Download or read book Tales of Knock Your Socks Off Service written by Kristin Anderson and published by Amacom. This book was released on 1998 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "above and beyond" for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.
Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the bestselling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to meet their customers' needs. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide takes the unique position of seeing things from the customer's perspective--providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service. You'll discover how to create an action plan for improvement, reviewing topics such as: how to say no, empathy vs. sympathy, service recovery, listening, email and telephone skills, customers from hell, winning words and soothing phrases, anticipating customer needs, building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
Book Synopsis 101 Activities for Delivering Knock Your Socks Off Service by : Ann Thomas
Download or read book 101 Activities for Delivering Knock Your Socks Off Service written by Ann Thomas and published by Amacom. This book was released on 2009 with total page 383 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the bestselling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to meet their customers' needs. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide takes the unique position of seeing things from the customer's perspective--providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service. You'll discover how to create an action plan for improvement, reviewing topics such as: how to say no, empathy vs. sympathy, service recovery, listening, email and telephone skills, customers from hell, winning words and soothing phrases, anticipating customer needs, building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
What's a little monkeying around among friends? In this celebration of friendship, sock monkey dolls spread cheer with their homemade smiles, and humor with their antics. Stuffed with character, these lovable little critters show with humor and pizzazz what we value most in our friendships-a certain "sole" connection filled with the magic of laughter and affection.
Book Synopsis Friends Knock Your Socks Off! by : Dee Lindner
Download or read book Friends Knock Your Socks Off! written by Dee Lindner and published by Peter Pauper Press. This book was released on 2008-02 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: What's a little monkeying around among friends? In this celebration of friendship, sock monkey dolls spread cheer with their homemade smiles, and humor with their antics. Stuffed with character, these lovable little critters show with humor and pizzazz what we value most in our friendships-a certain "sole" connection filled with the magic of laughter and affection.
Book Synopsis Knock Your Socks Off by : Michael Dahl
Download or read book Knock Your Socks Off written by Michael Dahl and published by Capstone. This book was released on 2010-08 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: A collection of knock-knock jokes.
It you want to succeed in the business world, you have to be able to deliver a knockout presentation. Whether you are speaking to a huge, captive audience or targeting a pitch to a single individual, you must approach every presentation with one goal in mind: to mesmerize and engage your listeners so thoroughly that they cannot wait to hear more! In this book, we will explore how to Knock the Socks off Your Audience each and every time. Learn how to engage your audience, hold their attention, and deliver with power and passion that get results.In addition, there is one thing you must do in every single presentation you deliver, no matter who is listening. While most presenters forget to do this, once you know about this simple, powerful secret, you will be able to connect with any audience almost immediately!
Book Synopsis Knock the Socks Off Your Audience by : Tiffanie Kellog
Download or read book Knock the Socks Off Your Audience written by Tiffanie Kellog and published by . This book was released on 2016-12-15 with total page 162 pages. Available in PDF, EPUB and Kindle. Book excerpt: It you want to succeed in the business world, you have to be able to deliver a knockout presentation. Whether you are speaking to a huge, captive audience or targeting a pitch to a single individual, you must approach every presentation with one goal in mind: to mesmerize and engage your listeners so thoroughly that they cannot wait to hear more! In this book, we will explore how to Knock the Socks off Your Audience each and every time. Learn how to engage your audience, hold their attention, and deliver with power and passion that get results.In addition, there is one thing you must do in every single presentation you deliver, no matter who is listening. While most presenters forget to do this, once you know about this simple, powerful secret, you will be able to connect with any audience almost immediately!
