Leading Travel and Tourism Retail

Leading Travel and Tourism Retail

Author: Sacha Zackariya

Publisher: Kogan Page Publishers

Published: 2023-04-03

Total Pages: 273

ISBN-13: 139860951X

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Deepen your understanding of how to adapt to international travellers' different needs and backgrounds. Harness the burgeoning levels of tourism and learn everything you need to engage travellers with your business and spending money. The modern traveller is complex, even more so in a post-pandemic world. International consumers are in search of memorable experiences that make them feel special and, ideally, share those experiences with others and bring those feelings home with them. While wanting to be more adventurous, they also want to make their trip safe and special while minimizing their impact on the environment. Leading Travel and Tourism Retail is an invaluable guide for any professional involved in the world of retail, including consumer brands, retailers, hospitality, landlords, politicians, airports, transportation and technology groups. Engaging and accessible, this book covers everything from assessing the competitive market situation to product adaptation, ESG, human talent management, accessing funding, political considerations, and the role of technology and data. It offers a unique glimpse behind the inner workings of some of the best-known brands in the world across airports, shopping malls, and city centre locations. Delivering invaluable insight through fascinating interviews from high-profile leaders, including the President of LVMH Retail Asia, the CEO of Harrods, the President of CHANEL Perfumes & Cosmetics worldwide, this is a must-have book for those who want to drive profits. LIST OF INTERVIEWS Sir Tony Blair, former British Prime Minister, UK Pierre-Hugues Schmit, Chief Commercial & Operations Officer at Vinci Airports Group, France Ravi Thakran, Group Chairman of LVMH Asia, Singapore Michael Ward, Managing Director of Harrods, UK Jacques Stern, CEO of Global Blue, Switzerland Vasiliki Petrou, CEO of Unilever Prestige, UK Andrea d'Avack, President of the CHANEL Foundation, France Pallak Seth, CEO of PDS Apparel Manufacturing, India Louis de Bourgoing, International Chairman of WHSmith, UK Jose-Antonio Lasanta, CEO of Prosegur Cash, Spain Dan Cockerell, former Vice President of Disney's Magic Kingdom, USA Tine Arentsen Willumsen, CEO of Above & Beyond Group, Founder of The Diversity Council, Denmark Paul Samuels, Executive Vice President of AEG Entertainment Group, UK Hugo Brady, Vice President of AEG Entertainment Group, UK Malik Fernando, Director of Dilmah Tea, MJF Hotels and Holdings, Sri Lanka Jonathan Chippindale, CEO of Holition Technologies, UK Ben Zifkin, President of Hubba, Canada Desirée Bollier, Chair and Chief Merchant of Value Retail, UK Stewart Wingate, CEO of London Gatwick Airport, UK Craig Robins, Founder and Owner of Miami Design District Development, USA Taylor Safford, President and CEO of Pier 39, San Francisco, USA Frances O'Grady, Secretary General of the Trades Union Congress, UK Christine Comaford, business and leadership coach Baroness Nicky Morgan former Secretary of State for Digital, Culture, Media, and Sport, UK Professor Ian Woodward at INSEAD, Singapore Professor Steve Jarding, Harvard University, USA Lesley Batchelor OBE, Director General of The Institute for Export & International Trade, UK Jason Holt, Chair of the Apprenticeship Ambassador Network, Chairman of Holts Group, UK Julia Simpson, President & CEO of World Travel & Tourism Council (WTTC)


Book Synopsis Leading Travel and Tourism Retail by : Sacha Zackariya

Download or read book Leading Travel and Tourism Retail written by Sacha Zackariya and published by Kogan Page Publishers. This book was released on 2023-04-03 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Deepen your understanding of how to adapt to international travellers' different needs and backgrounds. Harness the burgeoning levels of tourism and learn everything you need to engage travellers with your business and spending money. The modern traveller is complex, even more so in a post-pandemic world. International consumers are in search of memorable experiences that make them feel special and, ideally, share those experiences with others and bring those feelings home with them. While wanting to be more adventurous, they also want to make their trip safe and special while minimizing their impact on the environment. Leading Travel and Tourism Retail is an invaluable guide for any professional involved in the world of retail, including consumer brands, retailers, hospitality, landlords, politicians, airports, transportation and technology groups. Engaging and accessible, this book covers everything from assessing the competitive market situation to product adaptation, ESG, human talent management, accessing funding, political considerations, and the role of technology and data. It offers a unique glimpse behind the inner workings of some of the best-known brands in the world across airports, shopping malls, and city centre locations. Delivering invaluable insight through fascinating interviews from high-profile leaders, including the President of LVMH Retail Asia, the CEO of Harrods, the President of CHANEL Perfumes & Cosmetics worldwide, this is a must-have book for those who want to drive profits. LIST OF INTERVIEWS Sir Tony Blair, former British Prime Minister, UK Pierre-Hugues Schmit, Chief Commercial & Operations Officer at Vinci Airports Group, France Ravi Thakran, Group Chairman of LVMH Asia, Singapore Michael Ward, Managing Director of Harrods, UK Jacques Stern, CEO of Global Blue, Switzerland Vasiliki Petrou, CEO of Unilever Prestige, UK Andrea d'Avack, President of the CHANEL Foundation, France Pallak Seth, CEO of PDS Apparel Manufacturing, India Louis de Bourgoing, International Chairman of WHSmith, UK Jose-Antonio Lasanta, CEO of Prosegur Cash, Spain Dan Cockerell, former Vice President of Disney's Magic Kingdom, USA Tine Arentsen Willumsen, CEO of Above & Beyond Group, Founder of The Diversity Council, Denmark Paul Samuels, Executive Vice President of AEG Entertainment Group, UK Hugo Brady, Vice President of AEG Entertainment Group, UK Malik Fernando, Director of Dilmah Tea, MJF Hotels and Holdings, Sri Lanka Jonathan Chippindale, CEO of Holition Technologies, UK Ben Zifkin, President of Hubba, Canada Desirée Bollier, Chair and Chief Merchant of Value Retail, UK Stewart Wingate, CEO of London Gatwick Airport, UK Craig Robins, Founder and Owner of Miami Design District Development, USA Taylor Safford, President and CEO of Pier 39, San Francisco, USA Frances O'Grady, Secretary General of the Trades Union Congress, UK Christine Comaford, business and leadership coach Baroness Nicky Morgan former Secretary of State for Digital, Culture, Media, and Sport, UK Professor Ian Woodward at INSEAD, Singapore Professor Steve Jarding, Harvard University, USA Lesley Batchelor OBE, Director General of The Institute for Export & International Trade, UK Jason Holt, Chair of the Apprenticeship Ambassador Network, Chairman of Holts Group, UK Julia Simpson, President & CEO of World Travel & Tourism Council (WTTC)

Markup Economics

Markup Economics

Author: Fouad Sabry

Publisher: One Billion Knowledgeable

Published: 2024-02-04

Total Pages: 275

ISBN-13:

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What is Markup Economics The difference between the selling price of a product or service and the cost of producing that product or service is known as the markup. When represented as a percentage of the total cost, it is frequently used. Additionally, in order to generate a profit and cover the expenses that are associated with running a business, a markup is added to the total cost that is incurred by the producer of a product or service. A product's total cost is the sum of all of its expenses, both fixed and variable, that are incurred during the manufacturing and distribution processes. In addition to being expressed as a fixed sum, markup can also be expressed as a percentage of the total cost or selling price. The difference between the wholesale price and the retail price is typically used to compute the retail markup, which is then expressed as a percentage of the wholesale price. Additional approaches are also utilized. How you will benefit (I) Insights, and validations about the following topics: Chapter 1: Markup (business) Chapter 2: Cost accounting Chapter 3: Wholesaling Chapter 4: Retail Chapter 5: Price Chapter 6: Sales promotion Chapter 7: Pricing Chapter 8: Revenue Chapter 9: Cost-plus pricing Chapter 10: Cost of goods sold Chapter 11: Variety store Chapter 12: List price Chapter 13: Net income Chapter 14: Profit margin Chapter 15: Drop shipping Chapter 16: Gross margin Chapter 17: Contribution margin Chapter 18: Merchant account Chapter 19: Pricing strategies Chapter 20: Everyday low price Chapter 21: Invoice price (II) Answering the public top questions about markup economics. (III) Real world examples for the usage of markup economics in many fields. Who this book is for Professionals, undergraduate and graduate students, enthusiasts, hobbyists, and those who want to go beyond basic knowledge or information for any kind of Markup Economics.


Book Synopsis Markup Economics by : Fouad Sabry

Download or read book Markup Economics written by Fouad Sabry and published by One Billion Knowledgeable. This book was released on 2024-02-04 with total page 275 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is Markup Economics The difference between the selling price of a product or service and the cost of producing that product or service is known as the markup. When represented as a percentage of the total cost, it is frequently used. Additionally, in order to generate a profit and cover the expenses that are associated with running a business, a markup is added to the total cost that is incurred by the producer of a product or service. A product's total cost is the sum of all of its expenses, both fixed and variable, that are incurred during the manufacturing and distribution processes. In addition to being expressed as a fixed sum, markup can also be expressed as a percentage of the total cost or selling price. The difference between the wholesale price and the retail price is typically used to compute the retail markup, which is then expressed as a percentage of the wholesale price. Additional approaches are also utilized. How you will benefit (I) Insights, and validations about the following topics: Chapter 1: Markup (business) Chapter 2: Cost accounting Chapter 3: Wholesaling Chapter 4: Retail Chapter 5: Price Chapter 6: Sales promotion Chapter 7: Pricing Chapter 8: Revenue Chapter 9: Cost-plus pricing Chapter 10: Cost of goods sold Chapter 11: Variety store Chapter 12: List price Chapter 13: Net income Chapter 14: Profit margin Chapter 15: Drop shipping Chapter 16: Gross margin Chapter 17: Contribution margin Chapter 18: Merchant account Chapter 19: Pricing strategies Chapter 20: Everyday low price Chapter 21: Invoice price (II) Answering the public top questions about markup economics. (III) Real world examples for the usage of markup economics in many fields. Who this book is for Professionals, undergraduate and graduate students, enthusiasts, hobbyists, and those who want to go beyond basic knowledge or information for any kind of Markup Economics.

Market Research

Market Research

Author: Fouad Sabry

Publisher: One Billion Knowledgeable

Published: 2024-01-25

Total Pages: 363

ISBN-13:

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What is Market Research Research on the market is a systematic attempt to obtain knowledge on target markets and customers; begin by gaining an understanding of who these customers and target markets are. Both a significant component of corporate strategy and a significant influence in ensuring continued competitiveness, it is an essential component. Research on the market is helpful in determining and analyzing the requirements of the market, as well as the size of the market and the competition. Both qualitative and quantitative methods are used in its methodology. Some examples of qualitative methods are ethnography, focus groups, and in-depth interviews. Quantitative methods include customer surveys and analysis of secondary data. How you will benefit (I) Insights, and validations about the following topics: Chapter 1: Market research Chapter 2: Customer relationship management Chapter 3: Marketing Chapter 4: Retail Chapter 5: Marketing research Chapter 6: Positioning (marketing) Chapter 7: Market segmentation Chapter 8: Marketing strategy Chapter 9: Neuromarketing Chapter 10: Psychographics Chapter 11: Segmenting-targeting-positioning Chapter 12: Target audience Chapter 13: Market analysis Chapter 14: Currency Chapter 15: Digital marketing Chapter 16: Micromarketing Chapter 17: Target market Chapter 18: Shopper marketing Chapter 19: Marketing and artificial intelligence Chapter 20: Marketing automation Chapter 21: Psychographic segmentation (II) Answering the public top questions about market research. (III) Real world examples for the usage of market research in many fields. Who this book is for Professionals, undergraduate and graduate students, enthusiasts, hobbyists, and those who want to go beyond basic knowledge or information for any kind of Market Research.


Book Synopsis Market Research by : Fouad Sabry

Download or read book Market Research written by Fouad Sabry and published by One Billion Knowledgeable. This book was released on 2024-01-25 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is Market Research Research on the market is a systematic attempt to obtain knowledge on target markets and customers; begin by gaining an understanding of who these customers and target markets are. Both a significant component of corporate strategy and a significant influence in ensuring continued competitiveness, it is an essential component. Research on the market is helpful in determining and analyzing the requirements of the market, as well as the size of the market and the competition. Both qualitative and quantitative methods are used in its methodology. Some examples of qualitative methods are ethnography, focus groups, and in-depth interviews. Quantitative methods include customer surveys and analysis of secondary data. How you will benefit (I) Insights, and validations about the following topics: Chapter 1: Market research Chapter 2: Customer relationship management Chapter 3: Marketing Chapter 4: Retail Chapter 5: Marketing research Chapter 6: Positioning (marketing) Chapter 7: Market segmentation Chapter 8: Marketing strategy Chapter 9: Neuromarketing Chapter 10: Psychographics Chapter 11: Segmenting-targeting-positioning Chapter 12: Target audience Chapter 13: Market analysis Chapter 14: Currency Chapter 15: Digital marketing Chapter 16: Micromarketing Chapter 17: Target market Chapter 18: Shopper marketing Chapter 19: Marketing and artificial intelligence Chapter 20: Marketing automation Chapter 21: Psychographic segmentation (II) Answering the public top questions about market research. (III) Real world examples for the usage of market research in many fields. Who this book is for Professionals, undergraduate and graduate students, enthusiasts, hobbyists, and those who want to go beyond basic knowledge or information for any kind of Market Research.

Mass Market

Mass Market

Author: Fouad Sabry

Publisher: One Billion Knowledgeable

Published: 2024-01-22

Total Pages: 435

ISBN-13:

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What is Mass Market When referring to a market for items that are produced on a huge scale for a significant number of end consumers, the phrase "mass market" is used by the industry. One key distinction between the mass market and the niche market is that the mass market is characterized by its concentration on consumers who come from a diverse range of backgrounds and who do not have any discernible preferences or expectations within a huge market segment. Businesses have traditionally used a range of media, such as radio, television, newspapers, and the internet, to communicate with the general public in order to reach out to the mass market with advertising messages. How you will benefit (I) Insights, and validations about the following topics: Chapter 1: Mass market Chapter 2: Marketing Chapter 3: Shopping Chapter 4: Retail Chapter 5: Distribution (marketing) Chapter 6: Pricing Chapter 7: Market segmentation Chapter 8: Brand management Chapter 9: Mass marketing Chapter 10: Luxury goods Chapter 11: Target audience Chapter 12: Product line extension Chapter 13: Media market Chapter 14: Premium pricing Chapter 15: Micromarketing Chapter 16: History of marketing Chapter 17: Target market Chapter 18: Shopper marketing Chapter 19: Brand Chapter 20: Icon brand Chapter 21: Retail format (II) Answering the public top questions about mass market. (III) Real world examples for the usage of mass market in many fields. Who this book is for Professionals, undergraduate and graduate students, enthusiasts, hobbyists, and those who want to go beyond basic knowledge or information for any kind of Mass Market.


Book Synopsis Mass Market by : Fouad Sabry

Download or read book Mass Market written by Fouad Sabry and published by One Billion Knowledgeable. This book was released on 2024-01-22 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: What is Mass Market When referring to a market for items that are produced on a huge scale for a significant number of end consumers, the phrase "mass market" is used by the industry. One key distinction between the mass market and the niche market is that the mass market is characterized by its concentration on consumers who come from a diverse range of backgrounds and who do not have any discernible preferences or expectations within a huge market segment. Businesses have traditionally used a range of media, such as radio, television, newspapers, and the internet, to communicate with the general public in order to reach out to the mass market with advertising messages. How you will benefit (I) Insights, and validations about the following topics: Chapter 1: Mass market Chapter 2: Marketing Chapter 3: Shopping Chapter 4: Retail Chapter 5: Distribution (marketing) Chapter 6: Pricing Chapter 7: Market segmentation Chapter 8: Brand management Chapter 9: Mass marketing Chapter 10: Luxury goods Chapter 11: Target audience Chapter 12: Product line extension Chapter 13: Media market Chapter 14: Premium pricing Chapter 15: Micromarketing Chapter 16: History of marketing Chapter 17: Target market Chapter 18: Shopper marketing Chapter 19: Brand Chapter 20: Icon brand Chapter 21: Retail format (II) Answering the public top questions about mass market. (III) Real world examples for the usage of mass market in many fields. Who this book is for Professionals, undergraduate and graduate students, enthusiasts, hobbyists, and those who want to go beyond basic knowledge or information for any kind of Mass Market.

The Frequent Traveler's Guide

The Frequent Traveler's Guide

Author: Alexander Anolik

Publisher: SphinxLegal

Published: 2005

Total Pages: 314

ISBN-13: 1572485027

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Presents a guide to smart traveling, including expert advice and tips on airlines, hotels, rental cars, group tours, and more.


Book Synopsis The Frequent Traveler's Guide by : Alexander Anolik

Download or read book The Frequent Traveler's Guide written by Alexander Anolik and published by SphinxLegal. This book was released on 2005 with total page 314 pages. Available in PDF, EPUB and Kindle. Book excerpt: Presents a guide to smart traveling, including expert advice and tips on airlines, hotels, rental cars, group tours, and more.

How U.S. Retail, Travel, and Hospitality Industries Can Attract Affluent Chinese Tourists

How U.S. Retail, Travel, and Hospitality Industries Can Attract Affluent Chinese Tourists

Author: Pierre Gervois

Publisher:

Published: 2012

Total Pages: 19

ISBN-13:

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Affluent Chinese tourists are arriving in the United States, spend big, and can contribute to create millions of U.S. jobs. This book explains what U.S. companies must do to get a share of this growing business. Written by Pierre Gervois, the leading expert in marketing to the affluent Chinese tourists.


Book Synopsis How U.S. Retail, Travel, and Hospitality Industries Can Attract Affluent Chinese Tourists by : Pierre Gervois

Download or read book How U.S. Retail, Travel, and Hospitality Industries Can Attract Affluent Chinese Tourists written by Pierre Gervois and published by . This book was released on 2012 with total page 19 pages. Available in PDF, EPUB and Kindle. Book excerpt: Affluent Chinese tourists are arriving in the United States, spend big, and can contribute to create millions of U.S. jobs. This book explains what U.S. companies must do to get a share of this growing business. Written by Pierre Gervois, the leading expert in marketing to the affluent Chinese tourists.

The 'Made in Germany' Champion Brands

The 'Made in Germany' Champion Brands

Author: Ugesh A. Joseph

Publisher: Routledge

Published: 2016-03-09

Total Pages: 385

ISBN-13: 1317025024

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Germany’s economic miracle is a widely-known phenomenon, and the world-leading, innovative products and services associated with German companies are something that others seek to imitate. In The ’Made in Germany’Â’ Champion Brands, Ugesh A. Joseph provides an extensively researched, insightful look at over 200 of Germany’s best brands to see what they stand for, what has made them what they are today, and what might be transferable. The way Germany is branded as a nation carries across into the branding of its companies and services, particularly the global superstar brands - truly world-class in size, performance and reputation. Just as important are the medium-sized and small enterprises, known as the 'Mittelstand'. These innovative and successful enterprises from a wide range of industries and product / service categories are amongst the World market leaders in their own niche and play a huge part in making Germany what it is today. The book also focuses on German industrial entrepreneurship and a selection of innovative and emergent stars. All these companies are supported and encouraged by a sophisticated infrastructure of facilitators, influencers and enhancers - the research, industry, trade and standards organizations, the fairs and exhibitions and all the social and cultural factors that influence, enhance and add positive value to the country's image. Professionals or academics interested in business; entrepreneurship; branding and marketing; product or service development; international trade and business development policy, will find fascinating insights in this book; while those with an interest in Germany from emerging industrial economies will learn something of the secrets of German success.


Book Synopsis The 'Made in Germany' Champion Brands by : Ugesh A. Joseph

Download or read book The 'Made in Germany' Champion Brands written by Ugesh A. Joseph and published by Routledge. This book was released on 2016-03-09 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Germany’s economic miracle is a widely-known phenomenon, and the world-leading, innovative products and services associated with German companies are something that others seek to imitate. In The ’Made in Germany’Â’ Champion Brands, Ugesh A. Joseph provides an extensively researched, insightful look at over 200 of Germany’s best brands to see what they stand for, what has made them what they are today, and what might be transferable. The way Germany is branded as a nation carries across into the branding of its companies and services, particularly the global superstar brands - truly world-class in size, performance and reputation. Just as important are the medium-sized and small enterprises, known as the 'Mittelstand'. These innovative and successful enterprises from a wide range of industries and product / service categories are amongst the World market leaders in their own niche and play a huge part in making Germany what it is today. The book also focuses on German industrial entrepreneurship and a selection of innovative and emergent stars. All these companies are supported and encouraged by a sophisticated infrastructure of facilitators, influencers and enhancers - the research, industry, trade and standards organizations, the fairs and exhibitions and all the social and cultural factors that influence, enhance and add positive value to the country's image. Professionals or academics interested in business; entrepreneurship; branding and marketing; product or service development; international trade and business development policy, will find fascinating insights in this book; while those with an interest in Germany from emerging industrial economies will learn something of the secrets of German success.

Tourism in Russia

Tourism in Russia

Author: Frederic Dimanche

Publisher: Emerald Group Publishing

Published: 2015-09-09

Total Pages: 445

ISBN-13: 1785603426

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This book addresses tourism as a system, provides essentials of tourism management and marketing, discusses planning and impact management, and proposes strategies and recommendations to improve Russia as an international destination.


Book Synopsis Tourism in Russia by : Frederic Dimanche

Download or read book Tourism in Russia written by Frederic Dimanche and published by Emerald Group Publishing. This book was released on 2015-09-09 with total page 445 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book addresses tourism as a system, provides essentials of tourism management and marketing, discusses planning and impact management, and proposes strategies and recommendations to improve Russia as an international destination.

The Business of Retail Travel

The Business of Retail Travel

Author:

Publisher:

Published: 1987

Total Pages:

ISBN-13:

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Book Synopsis The Business of Retail Travel by :

Download or read book The Business of Retail Travel written by and published by . This book was released on 1987 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Travel Industry

The Travel Industry

Author: Chuck Y. Gee

Publisher: Wiley

Published: 1997-01-31

Total Pages: 0

ISBN-13: 9780471287742

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The Travel Industry Third Edition What makes a positive visitor experience? Authors Chuck Y. Gee, Ph.D., DPS (Hon.), James C. Makens, Ph.D., and Dexter J.L. Choy, Ph.D. assert that public policies--local, regional, and even global--play a vital role in defining the quality of a visitor's experience. The savvy hospitality and travel professional will not only understand these influences, but know how to shape them. The Travel Industry helps the student achieve both goals. This innovative third edition focuses on topics of a more global nature, such as concepts of trade barriers as impediments to promoting international travel and tourism. Specific illustrations are offered on how government policies, including diplomatic recognition, will affect tourism trade relationships. The third edition also covers current U.S. policies and reciprocal acts to promote tourism exchanges with other countries, as well as a special section on the amusement, entertainment, and retail product aspects of tourism. Other highlights of the third edition include: * the impact of technology on travel distribution systems * ticketless travel leading to a redefining of the role of tomorrow's travel agents * expanded text on land transportation, including discussions on NAFTA's effect on rail travel * information on tourist business enterprises * technology and the international hotel business. To enhance student learning, every chapter of The Travel Industry offers study objectives, key terms, illustrations, industry vignettes, a summary, discussion questions, and suggested assignments.


Book Synopsis The Travel Industry by : Chuck Y. Gee

Download or read book The Travel Industry written by Chuck Y. Gee and published by Wiley. This book was released on 1997-01-31 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Travel Industry Third Edition What makes a positive visitor experience? Authors Chuck Y. Gee, Ph.D., DPS (Hon.), James C. Makens, Ph.D., and Dexter J.L. Choy, Ph.D. assert that public policies--local, regional, and even global--play a vital role in defining the quality of a visitor's experience. The savvy hospitality and travel professional will not only understand these influences, but know how to shape them. The Travel Industry helps the student achieve both goals. This innovative third edition focuses on topics of a more global nature, such as concepts of trade barriers as impediments to promoting international travel and tourism. Specific illustrations are offered on how government policies, including diplomatic recognition, will affect tourism trade relationships. The third edition also covers current U.S. policies and reciprocal acts to promote tourism exchanges with other countries, as well as a special section on the amusement, entertainment, and retail product aspects of tourism. Other highlights of the third edition include: * the impact of technology on travel distribution systems * ticketless travel leading to a redefining of the role of tomorrow's travel agents * expanded text on land transportation, including discussions on NAFTA's effect on rail travel * information on tourist business enterprises * technology and the international hotel business. To enhance student learning, every chapter of The Travel Industry offers study objectives, key terms, illustrations, industry vignettes, a summary, discussion questions, and suggested assignments.