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Southwest Airlines has a secret sauce, namely its incredible workforce of leaders at all levels. Lessons in Loyalty is an insider's clear, concise and energizing teachable point of view on how to build such a winning team.
Book Synopsis Lessons in Loyalty by : Lorraine Grubbs-West
Download or read book Lessons in Loyalty written by Lorraine Grubbs-West and published by CornerStone Leadership Inst. This book was released on 2005 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Southwest Airlines has a secret sauce, namely its incredible workforce of leaders at all levels. Lessons in Loyalty is an insider's clear, concise and energizing teachable point of view on how to build such a winning team.
Book Synopsis More Loyal Customers by : Kevin Stirtz
Download or read book More Loyal Customers written by Kevin Stirtz and published by Stirtz Group LLC. This book was released on 2008 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt:
A practical, story-driven book on the importance of building and inspiring loyalty among employees, customers, clients, and vendors, based on the lessons learned from the phenomenally successful Enterprise car rental company.
Book Synopsis Driving Loyalty by : Kirk Kazanjian
Download or read book Driving Loyalty written by Kirk Kazanjian and published by Random House Digital, Inc.. This book was released on 2013-04-23 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical, story-driven book on the importance of building and inspiring loyalty among employees, customers, clients, and vendors, based on the lessons learned from the phenomenally successful Enterprise car rental company.
Though a primary requirement of God for leaders, very little has been written on this subject. In this book, Dag Heward-Mills outlines very important principles with the intention of increasing the stability of churches. So relevant and practical is the content of this book that it has become an indispensable tool for many church leaders.
Book Synopsis Loyalty and Disloyalty by : Dag Heward-Mills
Download or read book Loyalty and Disloyalty written by Dag Heward-Mills and published by Dag Heward-Mills. This book was released on 2006 with total page 161 pages. Available in PDF, EPUB and Kindle. Book excerpt: Though a primary requirement of God for leaders, very little has been written on this subject. In this book, Dag Heward-Mills outlines very important principles with the intention of increasing the stability of churches. So relevant and practical is the content of this book that it has become an indispensable tool for many church leaders.
Newbery Medalist Avi explores the American Revolution from a fresh perspective in the story of a young Loyalist turned British spy navigating patriotism and personal responsibility during the lead-up to the War of Independence. When his father is killed by rebel vigilantes, Noah flees with his family to Boston. Intent on avenging his father, Noah becomes a spy for the British and firsthand witness to the power of partisan rumor to distort facts, the hypocrisy of men who demand freedom while enslaving others, and the human connections that bind people together regardless of stated allegiances. Awash in contradictory information and participating in key events leading to the American Revolution, Noah must forge his own understanding of right and wrong and determine for himself where his loyalty truly lies.
Book Synopsis Loyalty by : Avi
Download or read book Loyalty written by Avi and published by HarperCollins. This book was released on 2022-02-08 with total page 292 pages. Available in PDF, EPUB and Kindle. Book excerpt: Newbery Medalist Avi explores the American Revolution from a fresh perspective in the story of a young Loyalist turned British spy navigating patriotism and personal responsibility during the lead-up to the War of Independence. When his father is killed by rebel vigilantes, Noah flees with his family to Boston. Intent on avenging his father, Noah becomes a spy for the British and firsthand witness to the power of partisan rumor to distort facts, the hypocrisy of men who demand freedom while enslaving others, and the human connections that bind people together regardless of stated allegiances. Awash in contradictory information and participating in key events leading to the American Revolution, Noah must forge his own understanding of right and wrong and determine for himself where his loyalty truly lies.
Book Synopsis Lessons of Loyalty by : Ronald Leslie Cooksey
Download or read book Lessons of Loyalty written by Ronald Leslie Cooksey and published by . This book was released on 2003 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and customer loyalty promote financial success. His approach to developing loyalty is based upon six principles of leadership including never profiting at the expense of partners, rewarding the right results, and honest communication. Reichheld is a Bain Fellow and author of The Loyalty Effect. c. Book News Inc.
Book Synopsis Loyalty Rules! by : Frederick F. Reichheld
Download or read book Loyalty Rules! written by Frederick F. Reichheld and published by Harvard Business Press. This book was released on 2001 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and customer loyalty promote financial success. His approach to developing loyalty is based upon six principles of leadership including never profiting at the expense of partners, rewarding the right results, and honest communication. Reichheld is a Bain Fellow and author of The Loyalty Effect. c. Book News Inc.
Loyalty to Your Soul establishes Spiritual Psychology as a paradigm-altering frontier. It initiates a radical shift at the core of contemporary psychological thought by unveiling a technology for using everyday life experiences as rungs on the ladder of spiritual evolution. This book is uniquely suited for anyone seeking to discover and cross the bridge that spans the waters between life referenced in material reality and life lived within the context of spiritual reality. Loyalty to Your Soul shows you how to first gain access to, and then gradually learn to live from, that sacred place inherent within everyone referred to by the authors as the Authentic Self—a place where emotional suffering ceases and profound peace and love are present. While many people have written about such an inner state, Ron and Mary Hulnick show you how to travel there . . .and what to anticipate once you arrive. The radical technology they introduce empowers readers to transform challenging or negative human experiences into direct experiences of the Soul.
Book Synopsis Loyalty to Your Soul by : H. Ronald Hulnick, Ph.D.
Download or read book Loyalty to Your Soul written by H. Ronald Hulnick, Ph.D. and published by Hay House, Inc. This book was released on 2011-02-15 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: Loyalty to Your Soul establishes Spiritual Psychology as a paradigm-altering frontier. It initiates a radical shift at the core of contemporary psychological thought by unveiling a technology for using everyday life experiences as rungs on the ladder of spiritual evolution. This book is uniquely suited for anyone seeking to discover and cross the bridge that spans the waters between life referenced in material reality and life lived within the context of spiritual reality. Loyalty to Your Soul shows you how to first gain access to, and then gradually learn to live from, that sacred place inherent within everyone referred to by the authors as the Authentic Self—a place where emotional suffering ceases and profound peace and love are present. While many people have written about such an inner state, Ron and Mary Hulnick show you how to travel there . . .and what to anticipate once you arrive. The radical technology they introduce empowers readers to transform challenging or negative human experiences into direct experiences of the Soul.
How Today's Marketing Leaders Have Bypassed the "Experts" to Craft Effective, Inexpensive Customer Loyalty Programs Database marketing is today's most powerful tool for designing cost-effective, resource-efficient marketing and operations programs. The Customer Loyalty Solution cuts through theory and guesswork to examine how leading marketers from Land's End to IBM are using today's new breed of database marketing tools to compute lifetime value, cut costs in every area, and make databases easier to access and utilize from anywhere on the globe. Praise for The Customer Loyalty Solution: "The Customer Loyalty Solution combines the best of traditional practice with contemporary market factors in terms that inspire and cut across industries. Straightforward enough for the upcoming 1-1 marketer as well as a great catch-up for the seasoned practitioner."--Joe Rapolla, VP, Consumer Marketing Services, Universal Music Group/CLO "Delivers practical solutions instead of hyperbole and theory. Hughes makes this book fun to read, and he gets his point across--clearly."--Robert McKim, CEO, msdbm "Well written and easy to understand. Hughes imparts his wisdom to set realistic expectations and provides case studies adding real-world application."--J.C. Johnson, VP, Database Marketing, Fairfield Resorts "Hughes distills the jargon and complexity of database marketing into a refreshingly straightforward and practical guide. The Customer Loyalty Solution should be required reading for anyone serious about making database marketing work."--Jonathan Huth, VP, Relationship Database Marketing, Scotiabank New technologies like the Web have brought unprecedented change to database marketing. But some things never change. Successful marketers have learned that to understand their customers they must still think like their customers, who continue to ignore one-time discounts to ask, "Why would I want to be that company's customer? What's in it for me?" The Customer Loyalty Solution goes straight to the source, revealing how marketers today are leveraging their database marketing programs to identify and attract the most profitable new customers, increase current customer retention and repurchase, and identify and reward their most loyal and profitable customers. More than 40 detailed case studies and dozens of examples reveal success stories including Verizon's "best in class" datamart that realized a 1681 percent return on marketing investment Isuzu's database project that targeted only their best prospects--and cut industry-standard per-unit sales costs in half Weekly Standard's variable headline strategy that increased direct mail response rates by nearly 25 percent Author and database marketing pioneer Arthur Hughes doesn't hide behind incomprehensible formulas and impossible-to-navigate layouts. Each easy-to-follow chapter clearly addresses and explains a different piece of the database-marketing puzzle. Case studies are clearly marked and detail what went right--or wrong. Chapter-ending synopses summarize the lessons to be learned in each chapter and clearly review what worked and what didn't. These features and others combine with innovative charts and quizzes to ensure hands-on understanding of material covered and make the book a timely, practical guide. The Customer Loyalty Solution reveals how database marketing and customer relationship management initiatives are making a difference, today, for the world's leading marketers. It provides you with step-by-step techniques for benchmarking their efforts to develop intelligent strategies of your own, understanding how and why they work, and monitoring their results to continually adjust and modify for changing market conditions. The result will be far stronger customer loyalty, more consistent repeat
Book Synopsis The Customer Loyalty Solution by : Arthur Middleton Hughes
Download or read book The Customer Loyalty Solution written by Arthur Middleton Hughes and published by McGraw Hill Professional. This book was released on 2003-03-13 with total page 386 pages. Available in PDF, EPUB and Kindle. Book excerpt: How Today's Marketing Leaders Have Bypassed the "Experts" to Craft Effective, Inexpensive Customer Loyalty Programs Database marketing is today's most powerful tool for designing cost-effective, resource-efficient marketing and operations programs. The Customer Loyalty Solution cuts through theory and guesswork to examine how leading marketers from Land's End to IBM are using today's new breed of database marketing tools to compute lifetime value, cut costs in every area, and make databases easier to access and utilize from anywhere on the globe. Praise for The Customer Loyalty Solution: "The Customer Loyalty Solution combines the best of traditional practice with contemporary market factors in terms that inspire and cut across industries. Straightforward enough for the upcoming 1-1 marketer as well as a great catch-up for the seasoned practitioner."--Joe Rapolla, VP, Consumer Marketing Services, Universal Music Group/CLO "Delivers practical solutions instead of hyperbole and theory. Hughes makes this book fun to read, and he gets his point across--clearly."--Robert McKim, CEO, msdbm "Well written and easy to understand. Hughes imparts his wisdom to set realistic expectations and provides case studies adding real-world application."--J.C. Johnson, VP, Database Marketing, Fairfield Resorts "Hughes distills the jargon and complexity of database marketing into a refreshingly straightforward and practical guide. The Customer Loyalty Solution should be required reading for anyone serious about making database marketing work."--Jonathan Huth, VP, Relationship Database Marketing, Scotiabank New technologies like the Web have brought unprecedented change to database marketing. But some things never change. Successful marketers have learned that to understand their customers they must still think like their customers, who continue to ignore one-time discounts to ask, "Why would I want to be that company's customer? What's in it for me?" The Customer Loyalty Solution goes straight to the source, revealing how marketers today are leveraging their database marketing programs to identify and attract the most profitable new customers, increase current customer retention and repurchase, and identify and reward their most loyal and profitable customers. More than 40 detailed case studies and dozens of examples reveal success stories including Verizon's "best in class" datamart that realized a 1681 percent return on marketing investment Isuzu's database project that targeted only their best prospects--and cut industry-standard per-unit sales costs in half Weekly Standard's variable headline strategy that increased direct mail response rates by nearly 25 percent Author and database marketing pioneer Arthur Hughes doesn't hide behind incomprehensible formulas and impossible-to-navigate layouts. Each easy-to-follow chapter clearly addresses and explains a different piece of the database-marketing puzzle. Case studies are clearly marked and detail what went right--or wrong. Chapter-ending synopses summarize the lessons to be learned in each chapter and clearly review what worked and what didn't. These features and others combine with innovative charts and quizzes to ensure hands-on understanding of material covered and make the book a timely, practical guide. The Customer Loyalty Solution reveals how database marketing and customer relationship management initiatives are making a difference, today, for the world's leading marketers. It provides you with step-by-step techniques for benchmarking their efforts to develop intelligent strategies of your own, understanding how and why they work, and monitoring their results to continually adjust and modify for changing market conditions. The result will be far stronger customer loyalty, more consistent repeat
Love, Loyalty, Heroism, and Other Life Lessons from Our Pets Within the kind heart of the family pet lies an ability to help us stay in touch with our inner selves, our true instincts, and our healing power. A companion animal's love for life and for its human companions can inspire us to live each day to the fullest, treat others with kindness, and nurture those around us. In "What Animals Teach Us, author Mary Hessler-Key uncovers how the animals we share our homes with can teach us valuable lessons about living and loving. Inside are touching stories and beautiful examples of how the day-to-day companionship of an animal can teach you how to enrich your life, enhance your physical and emotional well-being, and soothe your soul in moments of grief. From animals who help us through life's everyday trials and tribulations to those who commit miraculous and heroic acts, you'll read about: -A dog who helps a couple fill the "empty nest" syndrome when their children leave for college -A cat who serves as an agressive alarm clock so his owner makes an important meeting -A hamster who brightens his seven-year-old owner's world when he survives accidentally being flushed down the toilet -Two ferrets who help an autistic child cope with everyday life -And many others When we open our hearts and accept what our companion animals have to teach us, we gain not only the secrets to a more fulfilling life but also a greater sense of peace and compassion. As we learn to love others unconditionally, be emotionally available during times of need, act heroically in everyday situations, and discover the joy in simple play, we raise our own consciousness to the world aroundus. It's simple: Our companion animals give us the best gift of all. "An outstanding and unforgettable celebration of the special friendship of animals." --Marty Becker, D.V.M., coauthor of "Chicken Soup for the Pet Lover's Soul "Reading "What Animals Teach Us is the next-best thing to sharing your life with an animal companion. Numerous stories of loyalty, trust, respect, compassion, and love fill its pages, and they will fill your heart. Read it, be mindful, and be sure to play more and more." --Marc Bekoff, professor of biology, University of Colorado, Boulder, author of "Strolling with Our Kin and coauthor of "Nature's Life Lessons "This wonderful book chronicles how hard and well our pets are working to teach us lifesaving lessons about love." --Margaret Wheatley, author of "Leadership and the New Science ""What Animals Teach Us combines wonderfully told stories of animals' spiritual qualities with inspiring and practical applications to humans' daily lives." --Allen and Linda Anderson, authors of "Angel Animals
Book Synopsis What Animals Teach Us by : Mary Hessler-Key
Download or read book What Animals Teach Us written by Mary Hessler-Key and published by Prima Lifestyles. This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Love, Loyalty, Heroism, and Other Life Lessons from Our Pets Within the kind heart of the family pet lies an ability to help us stay in touch with our inner selves, our true instincts, and our healing power. A companion animal's love for life and for its human companions can inspire us to live each day to the fullest, treat others with kindness, and nurture those around us. In "What Animals Teach Us, author Mary Hessler-Key uncovers how the animals we share our homes with can teach us valuable lessons about living and loving. Inside are touching stories and beautiful examples of how the day-to-day companionship of an animal can teach you how to enrich your life, enhance your physical and emotional well-being, and soothe your soul in moments of grief. From animals who help us through life's everyday trials and tribulations to those who commit miraculous and heroic acts, you'll read about: -A dog who helps a couple fill the "empty nest" syndrome when their children leave for college -A cat who serves as an agressive alarm clock so his owner makes an important meeting -A hamster who brightens his seven-year-old owner's world when he survives accidentally being flushed down the toilet -Two ferrets who help an autistic child cope with everyday life -And many others When we open our hearts and accept what our companion animals have to teach us, we gain not only the secrets to a more fulfilling life but also a greater sense of peace and compassion. As we learn to love others unconditionally, be emotionally available during times of need, act heroically in everyday situations, and discover the joy in simple play, we raise our own consciousness to the world aroundus. It's simple: Our companion animals give us the best gift of all. "An outstanding and unforgettable celebration of the special friendship of animals." --Marty Becker, D.V.M., coauthor of "Chicken Soup for the Pet Lover's Soul "Reading "What Animals Teach Us is the next-best thing to sharing your life with an animal companion. Numerous stories of loyalty, trust, respect, compassion, and love fill its pages, and they will fill your heart. Read it, be mindful, and be sure to play more and more." --Marc Bekoff, professor of biology, University of Colorado, Boulder, author of "Strolling with Our Kin and coauthor of "Nature's Life Lessons "This wonderful book chronicles how hard and well our pets are working to teach us lifesaving lessons about love." --Margaret Wheatley, author of "Leadership and the New Science ""What Animals Teach Us combines wonderfully told stories of animals' spiritual qualities with inspiring and practical applications to humans' daily lives." --Allen and Linda Anderson, authors of "Angel Animals
