Library Service Design

Library Service Design

Author: Joe J. Marquez

Publisher: Rowman & Littlefield

Published: 2016-07-08

Total Pages: 157

ISBN-13: 1442263857

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Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations. Learn how to: create service blueprints - to outline the service delivery model and understand pain points and places where services can be refined create customer journey maps - to better understand the actual paths taken by users to fulfill a service. find the right tool for the situation so you can make an informed decision on usage create an ethnographic program of your own tailored to your library environment understand how assessment and post-implementation is key to any project’s success create a service design plan that fits your library and patronage This book is a toolkit, not a step-by-step, paint-by-the-numbers book. It is geared towards libraries of all types and sizes and will provide tools that any library can use and ideas for developing a service design project that fits within the means of your library so that your project will be meaningful, useful, and sustainable. While several books have been written on how to implement service design, this book will be the first to explain how to practice service design in libraries.


Book Synopsis Library Service Design by : Joe J. Marquez

Download or read book Library Service Design written by Joe J. Marquez and published by Rowman & Littlefield. This book was released on 2016-07-08 with total page 157 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services. Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations. Learn how to: create service blueprints - to outline the service delivery model and understand pain points and places where services can be refined create customer journey maps - to better understand the actual paths taken by users to fulfill a service. find the right tool for the situation so you can make an informed decision on usage create an ethnographic program of your own tailored to your library environment understand how assessment and post-implementation is key to any project’s success create a service design plan that fits your library and patronage This book is a toolkit, not a step-by-step, paint-by-the-numbers book. It is geared towards libraries of all types and sizes and will provide tools that any library can use and ideas for developing a service design project that fits within the means of your library so that your project will be meaningful, useful, and sustainable. While several books have been written on how to implement service design, this book will be the first to explain how to practice service design in libraries.

This Is Service Design Doing

This Is Service Design Doing

Author: Marc Stickdorn

Publisher: "O'Reilly Media, Inc."

Published: 2018-01-02

Total Pages: 1341

ISBN-13: 1491927135

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.


Book Synopsis This Is Service Design Doing by : Marc Stickdorn

Download or read book This Is Service Design Doing written by Marc Stickdorn and published by "O'Reilly Media, Inc.". This book was released on 2018-01-02 with total page 1341 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Service Design for Business

Service Design for Business

Author: Ben Reason

Publisher: John Wiley & Sons

Published: 2015-12-14

Total Pages: 214

ISBN-13: 1118988922

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A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.


Book Synopsis Service Design for Business by : Ben Reason

Download or read book Service Design for Business written by Ben Reason and published by John Wiley & Sons. This book was released on 2015-12-14 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.

Design, Development, and Management of Resources for Digital Library Services

Design, Development, and Management of Resources for Digital Library Services

Author: Ashraf, Tariq

Publisher: IGI Global

Published: 2012-11-30

Total Pages: 439

ISBN-13: 1466625015

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"This book offers a global perspective on the development and design of a digital library and highlights its benefits over a traditional library"--Provided by publisher.


Book Synopsis Design, Development, and Management of Resources for Digital Library Services by : Ashraf, Tariq

Download or read book Design, Development, and Management of Resources for Digital Library Services written by Ashraf, Tariq and published by IGI Global. This book was released on 2012-11-30 with total page 439 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book offers a global perspective on the development and design of a digital library and highlights its benefits over a traditional library"--Provided by publisher.

Better Library Design

Better Library Design

Author: Rebecca T. Miller

Publisher: Rowman & Littlefield

Published: 2015-12-28

Total Pages: 170

ISBN-13: 1442239611

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Few librarians build more than one library in their careers and renovating or building a whole new library is a very expensive investment. Thus, new or refurbished structures need to be fresh and up to date. While some librarians have the means to visit exemplary buildings as they develop their own library’s master plan, most library leaders and stakeholders won’t actually see the full range of potential projects. Hence, this unique book is both a resource and a brainstorm prompt. It helps library leaders and key stakeholders surface the ideal programmatic aspects that drive exciting design, and offer recent design solutions that have been effectively implemented. Better Library Design: Ideas from Library Journalidentifies and celebrates the top trends in library design, capturing current state and provides an authoritative overview for those planning their own projects. This is a colorful, high content survey of dynamic library building projects completed in the last five years, in both public and academic settings. Anchored by Library Journal’s New Landmark Libraries competition, here is the nation’s best examples of innovative, functional, appealing design --- all in glorious full-color so you’ll be both inspired and informed as you make important design choices.


Book Synopsis Better Library Design by : Rebecca T. Miller

Download or read book Better Library Design written by Rebecca T. Miller and published by Rowman & Littlefield. This book was released on 2015-12-28 with total page 170 pages. Available in PDF, EPUB and Kindle. Book excerpt: Few librarians build more than one library in their careers and renovating or building a whole new library is a very expensive investment. Thus, new or refurbished structures need to be fresh and up to date. While some librarians have the means to visit exemplary buildings as they develop their own library’s master plan, most library leaders and stakeholders won’t actually see the full range of potential projects. Hence, this unique book is both a resource and a brainstorm prompt. It helps library leaders and key stakeholders surface the ideal programmatic aspects that drive exciting design, and offer recent design solutions that have been effectively implemented. Better Library Design: Ideas from Library Journalidentifies and celebrates the top trends in library design, capturing current state and provides an authoritative overview for those planning their own projects. This is a colorful, high content survey of dynamic library building projects completed in the last five years, in both public and academic settings. Anchored by Library Journal’s New Landmark Libraries competition, here is the nation’s best examples of innovative, functional, appealing design --- all in glorious full-color so you’ll be both inspired and informed as you make important design choices.

Service Design Capabilities

Service Design Capabilities

Author: Nicola Morelli

Publisher: Springer Nature

Published: 2020-08-27

Total Pages: 89

ISBN-13: 3030562824

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This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.


Book Synopsis Service Design Capabilities by : Nicola Morelli

Download or read book Service Design Capabilities written by Nicola Morelli and published by Springer Nature. This book was released on 2020-08-27 with total page 89 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.

Better by Design

Better by Design

Author: Ayub Khan

Publisher: Facet Publishing

Published: 2009

Total Pages: 225

ISBN-13: 1856046508

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Libraries today are faced with rapidly shifting populations of users with differing needs, who require a range of new communications links that are transforming our concept of the library space. This developing role has created a set of new and complex challenges for those delivering library services. There is no such thing as the 'perfect' library building. However, a well designed building will enable a project both to gain local acceptance more easily and to ease the process of securing planning permission. It also needs to be cost effective to run, support the organization's objectives well, offer an improved service to the user and make an impact on the community. This much-needed book takes as its starting point the fact that few architects know very much about libraries, and fewer librarians know about architectural planning and designing. It steers a clear path for library managers through the language and processes that they need to understand as members of a team overseeing the planning of a new library building project, major refurbishment or remodelling of an existing library. Key topics include: twenty-first century libraries developing a business case project management the design/project team selecting an architect partnership and community engagement the design brief design quality space planning and access occupancy and post-occupancy evaluation building libraries for the future. Appendices offer top tips and checklists, together with a glossary of common terms used within the construction environment to help further de-mystify the design process for librarians. Readership: This practical and accessible book is an invaluable guide not only for new entrants to the library profession, but also for experienced practitioners who are approaching for the first time the important task of creating a new library or major refurbishment of existing facilities. It will also be of great relevance to architects unfamiliar with library building requirements.


Book Synopsis Better by Design by : Ayub Khan

Download or read book Better by Design written by Ayub Khan and published by Facet Publishing. This book was released on 2009 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: Libraries today are faced with rapidly shifting populations of users with differing needs, who require a range of new communications links that are transforming our concept of the library space. This developing role has created a set of new and complex challenges for those delivering library services. There is no such thing as the 'perfect' library building. However, a well designed building will enable a project both to gain local acceptance more easily and to ease the process of securing planning permission. It also needs to be cost effective to run, support the organization's objectives well, offer an improved service to the user and make an impact on the community. This much-needed book takes as its starting point the fact that few architects know very much about libraries, and fewer librarians know about architectural planning and designing. It steers a clear path for library managers through the language and processes that they need to understand as members of a team overseeing the planning of a new library building project, major refurbishment or remodelling of an existing library. Key topics include: twenty-first century libraries developing a business case project management the design/project team selecting an architect partnership and community engagement the design brief design quality space planning and access occupancy and post-occupancy evaluation building libraries for the future. Appendices offer top tips and checklists, together with a glossary of common terms used within the construction environment to help further de-mystify the design process for librarians. Readership: This practical and accessible book is an invaluable guide not only for new entrants to the library profession, but also for experienced practitioners who are approaching for the first time the important task of creating a new library or major refurbishment of existing facilities. It will also be of great relevance to architects unfamiliar with library building requirements.

Useful, Usable, Desirable

Useful, Usable, Desirable

Author: Aaron Schmidt

Publisher: ALA Editions

Published: 2014-06-13

Total Pages: 0

ISBN-13: 9780838912263

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Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble.


Book Synopsis Useful, Usable, Desirable by : Aaron Schmidt

Download or read book Useful, Usable, Desirable written by Aaron Schmidt and published by ALA Editions. This book was released on 2014-06-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble.

Models, Methods and Tools for Product Service Design

Models, Methods and Tools for Product Service Design

Author: Laura Cattaneo

Publisher: Springer

Published: 2018-08-30

Total Pages: 143

ISBN-13: 3319958496

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This open access book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and flexible products with high value added services. Manutelligence has improved Product and Service Design by developing suitable models and methods, and connecting them through a modular, collaborative and secure ICT Platform. The use of real data collected in real time by Internet of Things (IoT) technologies underpins the design of product-service systems and makes it possible to monitor them throughout their life cycle. Available data allows costs and sustainability issues to be more accurately measured and simulated in the form of Life Cycle Cost (LCC) and Life Cycle Assessment (LCA). Analysing data from IoT systems and sharing LCC and LCA information via the ICT Platform can help to accelerate the design of product-service systems, reduce costs and better understand customer needs. Industrial partners involved in Manutelligence provide a clear overview of the project’s outcomes, and demonstrate how its technological solutions can be used to improve the design of product-service systems and the management of product-service life cycles.


Book Synopsis Models, Methods and Tools for Product Service Design by : Laura Cattaneo

Download or read book Models, Methods and Tools for Product Service Design written by Laura Cattaneo and published by Springer. This book was released on 2018-08-30 with total page 143 pages. Available in PDF, EPUB and Kindle. Book excerpt: This open access book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and flexible products with high value added services. Manutelligence has improved Product and Service Design by developing suitable models and methods, and connecting them through a modular, collaborative and secure ICT Platform. The use of real data collected in real time by Internet of Things (IoT) technologies underpins the design of product-service systems and makes it possible to monitor them throughout their life cycle. Available data allows costs and sustainability issues to be more accurately measured and simulated in the form of Life Cycle Cost (LCC) and Life Cycle Assessment (LCA). Analysing data from IoT systems and sharing LCC and LCA information via the ICT Platform can help to accelerate the design of product-service systems, reduce costs and better understand customer needs. Industrial partners involved in Manutelligence provide a clear overview of the project’s outcomes, and demonstrate how its technological solutions can be used to improve the design of product-service systems and the management of product-service life cycles.

Redesigning Library Services

Redesigning Library Services

Author: Michael Keeble Buckland

Publisher: Chicago : American Library Association

Published: 1992

Total Pages: 102

ISBN-13:

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This blueprint provides a new framework within which to attempt to understand and to plan library services in the future.


Book Synopsis Redesigning Library Services by : Michael Keeble Buckland

Download or read book Redesigning Library Services written by Michael Keeble Buckland and published by Chicago : American Library Association. This book was released on 1992 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: This blueprint provides a new framework within which to attempt to understand and to plan library services in the future.