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"A comprehensive and practical handbook exploring the value and applicability of UX Research & Design to libraries. As well as detailed methodology, there are numerous case studies from around the world and insights from practitioner librarians. This volume takes you through all the stages of the UX Process, from research, to data mapping and analysis, to idea generation and finally prototyping and iteration. Written by former librarian and experienced UX trainer and consultant Andy Priestner, it is intended for use by all library staff regardless of previous experience and seeks to place the user at the heart of library service development and delivery."--
Book Synopsis A Handbook of User Experience Research & Design in Libraries by : Andy Priestner
Download or read book A Handbook of User Experience Research & Design in Libraries written by Andy Priestner and published by . This book was released on 2021-02 with total page 574 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A comprehensive and practical handbook exploring the value and applicability of UX Research & Design to libraries. As well as detailed methodology, there are numerous case studies from around the world and insights from practitioner librarians. This volume takes you through all the stages of the UX Process, from research, to data mapping and analysis, to idea generation and finally prototyping and iteration. Written by former librarian and experienced UX trainer and consultant Andy Priestner, it is intended for use by all library staff regardless of previous experience and seeks to place the user at the heart of library service development and delivery."--
Book Synopsis Library Use and User Research by : M. S. Sridhar
Download or read book Library Use and User Research written by M. S. Sridhar and published by Concept Publishing Company. This book was released on 2002 with total page 372 pages. Available in PDF, EPUB and Kindle. Book excerpt: With reference to users in India.
In the face of rapid change and an ever-widening constellation of challenges, it’s crucial for library leaders to pull back to the question of “why?” Plotting a sustainable way forward depends upon recommitting ourselves to our underlying values, such as customer service and community-building, while fostering the improvements that change makes possible. With passion, patience, and fortitude, libraries can stride confidently into the future. In this book, noted speakers and consultants Bignoli and Stara speak directly to library directors, managers, administrators, and technology staff, offering concrete guidance on setting or resetting strategic priorities. Taking an interconnected and specific approach to planning for and strengthening the library environment as a whole, their book discusses why libraries should embrace change as a fundamental part of library life; explores how to harness rapid change to provide more responsive, user-centered library service; addresses the ways in which libraries straddle the physical and the digital, in areas such as service provision and collections, illuminating how they overlap and can be improved using similar philosophies; presents both a comprehensive overview of library technologies as well as related team and change management advice, all grounded in user experience principles; shows how the concepts of sustainability and flexibility apply to physical space planning and design, from furniture selection and arrangement to infrastructure; and provides sound guidance on project management, problem solving, preparing for future challenges, personal reflection and self-care, and other leadership topics.
Book Synopsis Responding to Rapid Change in Libraries by : Callan Bignoli
Download or read book Responding to Rapid Change in Libraries written by Callan Bignoli and published by American Library Association. This book was released on 2020-11-10 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the face of rapid change and an ever-widening constellation of challenges, it’s crucial for library leaders to pull back to the question of “why?” Plotting a sustainable way forward depends upon recommitting ourselves to our underlying values, such as customer service and community-building, while fostering the improvements that change makes possible. With passion, patience, and fortitude, libraries can stride confidently into the future. In this book, noted speakers and consultants Bignoli and Stara speak directly to library directors, managers, administrators, and technology staff, offering concrete guidance on setting or resetting strategic priorities. Taking an interconnected and specific approach to planning for and strengthening the library environment as a whole, their book discusses why libraries should embrace change as a fundamental part of library life; explores how to harness rapid change to provide more responsive, user-centered library service; addresses the ways in which libraries straddle the physical and the digital, in areas such as service provision and collections, illuminating how they overlap and can be improved using similar philosophies; presents both a comprehensive overview of library technologies as well as related team and change management advice, all grounded in user experience principles; shows how the concepts of sustainability and flexibility apply to physical space planning and design, from furniture selection and arrangement to infrastructure; and provides sound guidance on project management, problem solving, preparing for future challenges, personal reflection and self-care, and other leadership topics.
This compilation provides a sequential overview of some of OCLC Research's user behavior research findings that articulate the need for the design of future library services to be all about the user.
Book Synopsis The Library in the Life of the User by : Lynn Silipigni Connaway
Download or read book The Library in the Life of the User written by Lynn Silipigni Connaway and published by Blackbirch Press, Incorporated. This book was released on 2015 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: This compilation provides a sequential overview of some of OCLC Research's user behavior research findings that articulate the need for the design of future library services to be all about the user.
Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble.
Book Synopsis Useful, Usable, Desirable by : Aaron Schmidt
Download or read book Useful, Usable, Desirable written by Aaron Schmidt and published by ALA Editions. This book was released on 2014-06-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble.
This report offers a survey of the methods that are being deployed at leading digital libraries to assess the use and usability of their online collections and services. Focusing on 24 Digital Library Federation member libraries, the study's author, Distinguished DLF Fellow Denise Troll Covey, conducted numerous interviews with library professionals who are engaged in assessment. The report describes the application, strengths, and weaknesses of assessment techniques that include surveys, focus groups, user protocols, and transaction log analysis. Covey's work is also an essential methodological guidebook. For each method that she covers, she is careful to supply a definition, explain why and how libraries use the method, what they do with the results, and what problems they encounter. The report includes an extensive bibliography on more detailed methodological information, and descriptions of assessment instruments that have proved particularly effective.
Book Synopsis Usage and Usability Assessment by : Denise Troll Covey
Download or read book Usage and Usability Assessment written by Denise Troll Covey and published by Digital Library Federation. This book was released on 2002 with total page 102 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report offers a survey of the methods that are being deployed at leading digital libraries to assess the use and usability of their online collections and services. Focusing on 24 Digital Library Federation member libraries, the study's author, Distinguished DLF Fellow Denise Troll Covey, conducted numerous interviews with library professionals who are engaged in assessment. The report describes the application, strengths, and weaknesses of assessment techniques that include surveys, focus groups, user protocols, and transaction log analysis. Covey's work is also an essential methodological guidebook. For each method that she covers, she is careful to supply a definition, explain why and how libraries use the method, what they do with the results, and what problems they encounter. The report includes an extensive bibliography on more detailed methodological information, and descriptions of assessment instruments that have proved particularly effective.
Interviewing is easy, right? Anyone can do it… but few do it well enough to unlock the benefits and insights that interviewing users and customers can yield. In this new and updated edition of the acclaimed classic Interviewing Users, Steve Portigal quickly and effectively dispels the myth that interviewing is trivial. He shows how research studies and logistics can be used to determine concrete goals for a business and takes the reader on a detailed journey into the specifics of interviewing techniques, best practices, fieldwork, documentation, and how to make sense of uncovered data. Then Steve takes the process even further―showing the methods and details behind asking questions―from the words themselves to the interviewer’s actions and how they influence an interview. There is even a chapter on making sure that information gleaned from the research study is used by the business in such a way to make it impactful and worthwhile. Oh, and for good measure he throws in information about Research Operations. But, hey, that’s just the nuts and bolts of the book. The truly fun part is Steve’s voice and how he portrays this information through amusing anecdotes about his career, fascinating examples from other practitioners, and tips and tricks that only the most experienced UX researchers, like Steve, could come up with. As a nod to the pandemic, he offers ideas for the best way to interview someone remotely, and he also discusses personal bias―how to identify and deal with it so that it doesn’t affect interviews. Everyone will get something from this book. But beyond the requisite information, it’s simply a good read. And if you want another good read with stories galore, pick up Steve’s other book Doorbells, Danger, and Dead Batteries. "Quite simply the best book on when, why, and how you should conduct user interview studies." —Elizabeth F. Churchill, PhD, Senior Director, Google Who Should Read This Book? Anyone and everyone who is interested in finding out what makes their business tick, i.e., who their users are. Anyone and everyone who wants to learn how to interview and listen to people. Anyone and everyone, including CEOs, user researchers, designers, engineers, marketers, product managers, strategists, interviewers, and you. Takeaways User research is key for companies to include in their design and development process. The best way to do user research is through interviewing users and determining their needs. Interviewing can identify what could be designed or what is actually a problem. Teams who meet their users face-to-face will build better products. Field research takes a lot of preparation to be successful―and a solid plan in advance. There are critical techniques and frameworks for mapping human behavior. A good interviewer always puts their participants at ease. If you ask the right questions, you’ll get the right answers. A smart interviewer checks their worldview at the door. To establish a rapport with your interviewee, listen and don’t be judgmental. Research data is a combination of analysis and synthesis. The importance of research analysis must be continually highlighted and emphasized to the powers that be.
Book Synopsis Interviewing Users by : Steve Portigal
Download or read book Interviewing Users written by Steve Portigal and published by Rosenfeld Media. This book was released on 2023-10-17 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Interviewing is easy, right? Anyone can do it… but few do it well enough to unlock the benefits and insights that interviewing users and customers can yield. In this new and updated edition of the acclaimed classic Interviewing Users, Steve Portigal quickly and effectively dispels the myth that interviewing is trivial. He shows how research studies and logistics can be used to determine concrete goals for a business and takes the reader on a detailed journey into the specifics of interviewing techniques, best practices, fieldwork, documentation, and how to make sense of uncovered data. Then Steve takes the process even further―showing the methods and details behind asking questions―from the words themselves to the interviewer’s actions and how they influence an interview. There is even a chapter on making sure that information gleaned from the research study is used by the business in such a way to make it impactful and worthwhile. Oh, and for good measure he throws in information about Research Operations. But, hey, that’s just the nuts and bolts of the book. The truly fun part is Steve’s voice and how he portrays this information through amusing anecdotes about his career, fascinating examples from other practitioners, and tips and tricks that only the most experienced UX researchers, like Steve, could come up with. As a nod to the pandemic, he offers ideas for the best way to interview someone remotely, and he also discusses personal bias―how to identify and deal with it so that it doesn’t affect interviews. Everyone will get something from this book. But beyond the requisite information, it’s simply a good read. And if you want another good read with stories galore, pick up Steve’s other book Doorbells, Danger, and Dead Batteries. "Quite simply the best book on when, why, and how you should conduct user interview studies." —Elizabeth F. Churchill, PhD, Senior Director, Google Who Should Read This Book? Anyone and everyone who is interested in finding out what makes their business tick, i.e., who their users are. Anyone and everyone who wants to learn how to interview and listen to people. Anyone and everyone, including CEOs, user researchers, designers, engineers, marketers, product managers, strategists, interviewers, and you. Takeaways User research is key for companies to include in their design and development process. The best way to do user research is through interviewing users and determining their needs. Interviewing can identify what could be designed or what is actually a problem. Teams who meet their users face-to-face will build better products. Field research takes a lot of preparation to be successful―and a solid plan in advance. There are critical techniques and frameworks for mapping human behavior. A good interviewer always puts their participants at ease. If you ask the right questions, you’ll get the right answers. A smart interviewer checks their worldview at the door. To establish a rapport with your interviewee, listen and don’t be judgmental. Research data is a combination of analysis and synthesis. The importance of research analysis must be continually highlighted and emphasized to the powers that be.
Do you want to improve the usability of your library website, but feel that it is too difficult, time-consuming, or expensive? Usability Testing: A Practical Guide for Librarians will teach you how to make the case for usability testing, define your audience and their goals, select a usability testing method appropriate for your particular context, plan for an in-house usability test, conduct an effective in-house usability test, analyze usability test results, and create and implement a plan for ongoing, systematic usability testing. Step-by-step instructions, along with a myriad of examples, allow you to use this book as a practical guide, and adapt the techniques for your own context. Techniques are appropriate for libraries of all types, including academic, public, and special libraries.
Book Synopsis Usability Testing by : Rebecca Blakiston
Download or read book Usability Testing written by Rebecca Blakiston and published by Rowman & Littlefield. This book was released on 2014-09-29 with total page 148 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you want to improve the usability of your library website, but feel that it is too difficult, time-consuming, or expensive? Usability Testing: A Practical Guide for Librarians will teach you how to make the case for usability testing, define your audience and their goals, select a usability testing method appropriate for your particular context, plan for an in-house usability test, conduct an effective in-house usability test, analyze usability test results, and create and implement a plan for ongoing, systematic usability testing. Step-by-step instructions, along with a myriad of examples, allow you to use this book as a practical guide, and adapt the techniques for your own context. Techniques are appropriate for libraries of all types, including academic, public, and special libraries.
User experience (UX) characterizes how a person feels about using a product, system or service. UX design incorporates the practical aspects of utility, ease of use and efficiency to make your web design and functionality decisions with patrons in mind. This results in a better design, a more intuitive interface, and a more enjoyable experience. This book shows you how to get there by providing hands-on steps and best practices for UX design principles, practices, and tools to engage with patrons online and build the best web presence for your library. You ll find out how to conduct a usability test, perform a card sort, make decisions on how to build the architecture of your site, create personas as a cornerstone of your website planning process, create a content strategy, and perform an experience-based evaluation of your site.
Book Synopsis User Experience (UX) Design for Libraries by : Aaron Schmidt
Download or read book User Experience (UX) Design for Libraries written by Aaron Schmidt and published by American Library Association. This book was released on 2012 with total page 130 pages. Available in PDF, EPUB and Kindle. Book excerpt: User experience (UX) characterizes how a person feels about using a product, system or service. UX design incorporates the practical aspects of utility, ease of use and efficiency to make your web design and functionality decisions with patrons in mind. This results in a better design, a more intuitive interface, and a more enjoyable experience. This book shows you how to get there by providing hands-on steps and best practices for UX design principles, practices, and tools to engage with patrons online and build the best web presence for your library. You ll find out how to conduct a usability test, perform a card sort, make decisions on how to build the architecture of your site, create personas as a cornerstone of your website planning process, create a content strategy, and perform an experience-based evaluation of your site.
This landmark text captures a global cross-section of leading voices and provides a clear and coherent overview of the user studies domain and user issues in digital libraries. As the information environment becomes increasingly electronic, digital libraries have proliferated, but the focus has often been on innovations in technology and not the user. Although user needs have become a popular concept, in practice the users are rarely consulted in the development of services. Research and analysis of users is essential to fine-tune the content and approach of digital libraries to the diverging requirements and expectations of incredibly varied communities and to ensure libraries are effective, accessible and sustainable in the long term. Key topics include: • what is the place of user studies in digital libraries and what are the basic user study methods? • explaining user-centric studies, information behaviour and user experience studies • exploring user-study methods such as surveys, questionnaires, expert evaluation methods, eye tracking, deep log analysis, personae and ethnographic studies • critical issues around user studies such as evaluation of digital libraries, digital preservation, social media, the shift to mobile devices and ethics • user studies in specific types of institutions: libraries, archives, museums, audiovisual collections and art collections • the most popular questions and what to do next. Readership: Information professionals involved in supporting, developing or designing digital library services, researchers wanting to address the user dimension in their work and students on LIS and computer science courses who want to understand the importance of the user in information services.
Book Synopsis User Studies for Digital Library Development by : Milena Dobreva
Download or read book User Studies for Digital Library Development written by Milena Dobreva and published by Facet Publishing. This book was released on 2012-06-22 with total page 305 pages. Available in PDF, EPUB and Kindle. Book excerpt: This landmark text captures a global cross-section of leading voices and provides a clear and coherent overview of the user studies domain and user issues in digital libraries. As the information environment becomes increasingly electronic, digital libraries have proliferated, but the focus has often been on innovations in technology and not the user. Although user needs have become a popular concept, in practice the users are rarely consulted in the development of services. Research and analysis of users is essential to fine-tune the content and approach of digital libraries to the diverging requirements and expectations of incredibly varied communities and to ensure libraries are effective, accessible and sustainable in the long term. Key topics include: • what is the place of user studies in digital libraries and what are the basic user study methods? • explaining user-centric studies, information behaviour and user experience studies • exploring user-study methods such as surveys, questionnaires, expert evaluation methods, eye tracking, deep log analysis, personae and ethnographic studies • critical issues around user studies such as evaluation of digital libraries, digital preservation, social media, the shift to mobile devices and ethics • user studies in specific types of institutions: libraries, archives, museums, audiovisual collections and art collections • the most popular questions and what to do next. Readership: Information professionals involved in supporting, developing or designing digital library services, researchers wanting to address the user dimension in their work and students on LIS and computer science courses who want to understand the importance of the user in information services.
