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In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.
Book Synopsis The Customer Service Revolution by : John R. DiJulius
Download or read book The Customer Service Revolution written by John R. DiJulius and published by Greenleaf Book Group. This book was released on 2015-01-06 with total page 200 pages. Available in PDF, EPUB and Kindle. Book excerpt: In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.
***Over a half-million sold! And available now, the Wall Street Journal Bestselling sequel The Unicorn Project*** “Every person involved in a failed IT project should be forced to read this book.”—TIM O'REILLY, Founder & CEO of O'Reilly Media “The Phoenix Project is a must read for business and IT executives who are struggling with the growing complexity of IT.”—JIM WHITEHURST, President and CEO, Red Hat, Inc. Five years after this sleeper hit took on the world of IT and flipped it on it's head, the 5th Anniversary Edition of The Phoenix Project continues to guide IT in the DevOps revolution. In this newly updated and expanded edition of the bestselling The Phoenix Project, co-author Gene Kim includes a new afterword and a deeper delve into the Three Ways as described in The DevOps Handbook. Bill, an IT manager at Parts Unlimited, has been tasked with taking on a project critical to the future of the business, code named Phoenix Project. But the project is massively over budget and behind schedule. The CEO demands Bill must fix the mess in ninety days or else Bill's entire department will be outsourced. With the help of a prospective board member and his mysterious philosophy of The Three Ways, Bill starts to see that IT work has more in common with a manufacturing plant work than he ever imagined. With the clock ticking, Bill must organize work flow streamline interdepartmental communications, and effectively serve the other business functions at Parts Unlimited. In a fast-paced and entertaining style, three luminaries of the DevOps movement deliver a story that anyone who works in IT will recognize. Readers will not only learn how to improve their own IT organizations, they'll never view IT the same way again. “This book is a gripping read that captures brilliantly the dilemmas that face companies which depend on IT, and offers real-world solutions.”—JEZ HUMBLE, Co-author of Continuous Delivery, Lean Enterprise, Accelerate, and The DevOps Handbook
Book Synopsis The Phoenix Project by : Gene Kim
Download or read book The Phoenix Project written by Gene Kim and published by IT Revolution. This book was released on 2018-02-06 with total page 580 pages. Available in PDF, EPUB and Kindle. Book excerpt: ***Over a half-million sold! And available now, the Wall Street Journal Bestselling sequel The Unicorn Project*** “Every person involved in a failed IT project should be forced to read this book.”—TIM O'REILLY, Founder & CEO of O'Reilly Media “The Phoenix Project is a must read for business and IT executives who are struggling with the growing complexity of IT.”—JIM WHITEHURST, President and CEO, Red Hat, Inc. Five years after this sleeper hit took on the world of IT and flipped it on it's head, the 5th Anniversary Edition of The Phoenix Project continues to guide IT in the DevOps revolution. In this newly updated and expanded edition of the bestselling The Phoenix Project, co-author Gene Kim includes a new afterword and a deeper delve into the Three Ways as described in The DevOps Handbook. Bill, an IT manager at Parts Unlimited, has been tasked with taking on a project critical to the future of the business, code named Phoenix Project. But the project is massively over budget and behind schedule. The CEO demands Bill must fix the mess in ninety days or else Bill's entire department will be outsourced. With the help of a prospective board member and his mysterious philosophy of The Three Ways, Bill starts to see that IT work has more in common with a manufacturing plant work than he ever imagined. With the clock ticking, Bill must organize work flow streamline interdepartmental communications, and effectively serve the other business functions at Parts Unlimited. In a fast-paced and entertaining style, three luminaries of the DevOps movement deliver a story that anyone who works in IT will recognize. Readers will not only learn how to improve their own IT organizations, they'll never view IT the same way again. “This book is a gripping read that captures brilliantly the dilemmas that face companies which depend on IT, and offers real-world solutions.”—JEZ HUMBLE, Co-author of Continuous Delivery, Lean Enterprise, Accelerate, and The DevOps Handbook
After the 9/11 Commission concluded in 2004 that the U.S. was engaged in a war with terrorists and never realized it, they reasoned that “a failure of imagination” had prevented us from seeing terrorism coming. In effect, Americans were simply unable, or in fact disabled, to fathom that there were people who hated and opposed our democracy with such ferocity. But after billions of dollars and almost a decade fighting a war in the Middle East, will we miss the threat again? With penetrating insight and candor, Walid Phares, Fox News terrorism and Middle East expert and a specialist in global strategies, argues that a fierce race for control of the Middle East is on, and the world’s future may depend on the outcome. Yet not a failure of imagination, but rather, of education has left Americans without essential information on the real roots of the rising Jihadi threat. Western democracies display a dangerous misunderstanding of precisely who opposes democracy and why. In fact, the West ignores the wide and disparate forces within the Muslim world—including a brotherhood against democracy that is fighting to bring the region under totalitarian control—and crucially underestimates the determined generation of youth feverishly waging a grassroots revolution toward democracy and human rights. As terror strikes widen from Manhattan to Mumbai and battlefields rage from Afghanistan to Iraq, many tough questions are left unanswered, or even explored: Where are the anti-Jihadists and the democrats in the Muslim world? Does the Middle East really reject democracy? Do the peoples of the region prefer the Taliban, the Muslim Brotherhood, or Hezbollah over liberals and seculars? And is there really no genuine hope that freedom and democracy can prevail over the Islamist caliphate? Phares explores how the free world can indeed win the conflict with the Jihadists, but he says, not by using the tactics, policies, and strategies it has employed so far. He urges policy makers to first identify the threat and define its ideology, or there will be no victory. The Coming Revolution is a vital corrective step in the world’s war against terrorism and essential reading that clearly and explosively illustrates the untold story of a struggle to determine if the Middle East can at last reach freedom in this century—or if this planet can prevent the otherwise inevitable outcome that could change our social and political landscape forever. The race is on.
Book Synopsis The Coming Revolution by : Walid Phares
Download or read book The Coming Revolution written by Walid Phares and published by Simon and Schuster. This book was released on 2010-12-07 with total page 402 pages. Available in PDF, EPUB and Kindle. Book excerpt: After the 9/11 Commission concluded in 2004 that the U.S. was engaged in a war with terrorists and never realized it, they reasoned that “a failure of imagination” had prevented us from seeing terrorism coming. In effect, Americans were simply unable, or in fact disabled, to fathom that there were people who hated and opposed our democracy with such ferocity. But after billions of dollars and almost a decade fighting a war in the Middle East, will we miss the threat again? With penetrating insight and candor, Walid Phares, Fox News terrorism and Middle East expert and a specialist in global strategies, argues that a fierce race for control of the Middle East is on, and the world’s future may depend on the outcome. Yet not a failure of imagination, but rather, of education has left Americans without essential information on the real roots of the rising Jihadi threat. Western democracies display a dangerous misunderstanding of precisely who opposes democracy and why. In fact, the West ignores the wide and disparate forces within the Muslim world—including a brotherhood against democracy that is fighting to bring the region under totalitarian control—and crucially underestimates the determined generation of youth feverishly waging a grassroots revolution toward democracy and human rights. As terror strikes widen from Manhattan to Mumbai and battlefields rage from Afghanistan to Iraq, many tough questions are left unanswered, or even explored: Where are the anti-Jihadists and the democrats in the Muslim world? Does the Middle East really reject democracy? Do the peoples of the region prefer the Taliban, the Muslim Brotherhood, or Hezbollah over liberals and seculars? And is there really no genuine hope that freedom and democracy can prevail over the Islamist caliphate? Phares explores how the free world can indeed win the conflict with the Jihadists, but he says, not by using the tactics, policies, and strategies it has employed so far. He urges policy makers to first identify the threat and define its ideology, or there will be no victory. The Coming Revolution is a vital corrective step in the world’s war against terrorism and essential reading that clearly and explosively illustrates the untold story of a struggle to determine if the Middle East can at last reach freedom in this century—or if this planet can prevent the otherwise inevitable outcome that could change our social and political landscape forever. The race is on.
Financial Times, Best Books of 2022: Economics The startling picture of how China’s revolution in finance and technology is changing both Wall Street and the way individuals manage their personal finances. The future of finance – the way Wall Street operates and how individuals manage their money - is on the verge of upheaval. And the force underlying the change comes from China, where finance and technology are being merged into a system with consequences that resonate far beyond China’s border. The changes of this global revolution in finance and technology - fintech - will be as powerful as those wrought in social media, retailing and advertising by giants such as Amazon, Facebook, Google, and Twitter, which have overturned how we shop and communicate. China reinvented money with lightning speed, transforming a backward, antiquated cash-based finance system into one centered on super-apps created by technology giants Alibaba and Tencent. More powerful than anything available outside of China, they allow their billion users to pay, borrow, invest, buy goods and services, travel, chat (and far more) all fused together in one mobile phone application. Think Facebook, Google, Twitter, Goldman Sachs, Amazon, J.P. Morgan Chase all rolled into one app. We in the West need to understand China’s cashless revolution for reasons ranging from the macroeconomic to issues of personal liberty: The cutting edge of finance is now in China, forcing major financial firms in the United States and the West to figure out how not to be left behind.. China’s cashless revolution is also a harbinger of our future if we let the genie out of the bottle and allow big tech to become big finance. As money goes digital and central banks around the world consider launching digital currencies, we may have both immense convenience and a frightening concentration of power that could violate our privacy, stifle competition, increase financial risk, and give big firms or the government more control over our financial lives. And, once this genie is out of the bottle, the struggle to put it back in may be impossible.
Book Synopsis The Cashless Revolution by : Martin Chorzempa
Download or read book The Cashless Revolution written by Martin Chorzempa and published by Hachette UK. This book was released on 2022-10-04 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Financial Times, Best Books of 2022: Economics The startling picture of how China’s revolution in finance and technology is changing both Wall Street and the way individuals manage their personal finances. The future of finance – the way Wall Street operates and how individuals manage their money - is on the verge of upheaval. And the force underlying the change comes from China, where finance and technology are being merged into a system with consequences that resonate far beyond China’s border. The changes of this global revolution in finance and technology - fintech - will be as powerful as those wrought in social media, retailing and advertising by giants such as Amazon, Facebook, Google, and Twitter, which have overturned how we shop and communicate. China reinvented money with lightning speed, transforming a backward, antiquated cash-based finance system into one centered on super-apps created by technology giants Alibaba and Tencent. More powerful than anything available outside of China, they allow their billion users to pay, borrow, invest, buy goods and services, travel, chat (and far more) all fused together in one mobile phone application. Think Facebook, Google, Twitter, Goldman Sachs, Amazon, J.P. Morgan Chase all rolled into one app. We in the West need to understand China’s cashless revolution for reasons ranging from the macroeconomic to issues of personal liberty: The cutting edge of finance is now in China, forcing major financial firms in the United States and the West to figure out how not to be left behind.. China’s cashless revolution is also a harbinger of our future if we let the genie out of the bottle and allow big tech to become big finance. As money goes digital and central banks around the world consider launching digital currencies, we may have both immense convenience and a frightening concentration of power that could violate our privacy, stifle competition, increase financial risk, and give big firms or the government more control over our financial lives. And, once this genie is out of the bottle, the struggle to put it back in may be impossible.
In November of 2003, a stolen election in the former Soviet republic of Georgia led to protests and the eventual resignation of President Eduard Shevardnadze. Shevardnadze was replaced by a democratically elected government led by President Mikheil Saakashvili, who pledged to rebuild Georgia, orient it toward the West, and develop a European-style democracy. Known as the Rose Revolution, this early twenty-first-century democratic movement was only one of the so-called color revolutions (Orange in Ukraine, Tulip in Kyrgyzstan, and Cedar in Lebanon). What made democratic revolution in Georgia thrive when so many similar movements in the early part of the decade dissolved? Lincoln A. Mitchell witnessed the Rose Revolution firsthand, even playing a role in its manifestation by working closely with key Georgian actors who brought about change. In Uncertain Democracy, Mitchell recounts the events that led to the overthrow of Shevardnadze and analyzes the factors that contributed to the staying power of the new regime. The book also explores the modest but indispensable role of the United States in contributing to the Rose Revolution and Georgia's failure to live up to its democratic promise. Uncertain Democracy is the first scholarly examination of Georgia's recent political past. Drawing upon primary sources, secondary documents, and his own NGO experience, Mitchell presents a compelling case study of the effect of U.S. policy of promoting democracy abroad.
Book Synopsis Uncertain Democracy by : Lincoln A. Mitchell
Download or read book Uncertain Democracy written by Lincoln A. Mitchell and published by University of Pennsylvania Press. This book was released on 2013-06-11 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: In November of 2003, a stolen election in the former Soviet republic of Georgia led to protests and the eventual resignation of President Eduard Shevardnadze. Shevardnadze was replaced by a democratically elected government led by President Mikheil Saakashvili, who pledged to rebuild Georgia, orient it toward the West, and develop a European-style democracy. Known as the Rose Revolution, this early twenty-first-century democratic movement was only one of the so-called color revolutions (Orange in Ukraine, Tulip in Kyrgyzstan, and Cedar in Lebanon). What made democratic revolution in Georgia thrive when so many similar movements in the early part of the decade dissolved? Lincoln A. Mitchell witnessed the Rose Revolution firsthand, even playing a role in its manifestation by working closely with key Georgian actors who brought about change. In Uncertain Democracy, Mitchell recounts the events that led to the overthrow of Shevardnadze and analyzes the factors that contributed to the staying power of the new regime. The book also explores the modest but indispensable role of the United States in contributing to the Rose Revolution and Georgia's failure to live up to its democratic promise. Uncertain Democracy is the first scholarly examination of Georgia's recent political past. Drawing upon primary sources, secondary documents, and his own NGO experience, Mitchell presents a compelling case study of the effect of U.S. policy of promoting democracy abroad.
The Declaration of Independence liberated one continent from domination by another, but the Constitution revolutionized the world--by entrusting citizens with rights never before in history granted to ordinary people. Far from the genteel unity implied by the Constitution's opening words "We the People," the struggle to create and ratify this powerful document was as difficult as the fight for independence from Britain had been. The road to independence had led straight to hell. America was ablaze in anarchy and civil strife. As civil war threatened, George Washington called for a new constitution creating a powerful new federal government to restore order. For the majority of Americans, the new Constitution drafted in Philadelphia seemed a disaster, creating a new American government with the same powers of taxation as the former British government and led by a president with powers to succeed himself indefinitely and become a monarch. Former Virginia governor Patrick Henry cried out against such a central authority that could stifle state sovereignty: "Liberty will be lost and tyranny will result." George Washington countered, calling Henry an enemy of liberty. The ratification process began and, over the next nine months, America warred with itself, as each state joined in what became American's "second revolution." Just as the first revolution had brought Americans together, the second threatened to rip the nation apart, as Washington's Federalists battled Henry's Antifederalists. Mobs ran riot in the streets of Philadelphia, New York, and Providence. The wealthy elite supported the new Constitution and a strong central government, while a majority of ordinary people opposed both, and populist leaders such as Henry and New York governor George Clinton geared for violent conflict between the states to preserve state sovereignty. By mid-March 1788, eight of the nine states required for ratification of he Constitution had ratified. But Virginia, the largest and the wealthiest state, stood firm with New York against union, and without them the new nation would be as fragile as the parchment on which the Constitution had been written. With the fate of the country in the balance, Washington could only hope for a miracle to save the nation from all-out civil war and disunion. In America's Second Revolution, award-winning author Harlow Giles Unger tells the gripping story of that miracle, the harrowing events that led up to it, and the men who made it possible. Rich and powerful, they displayed humor, sarcasm, fire, brilliance, ignorance, hypocrisy, warmth, anger, bigotry, and hatred. Their struggle pitted friend against friend, brother against brother, father against son. But, in the end, they helped create a new government, a new nation, and, ultimately, a new civilization.
Book Synopsis America's Second Revolution by : Harlow Giles Unger
Download or read book America's Second Revolution written by Harlow Giles Unger and published by Turner Publishing Company. This book was released on 2007-09-01 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Declaration of Independence liberated one continent from domination by another, but the Constitution revolutionized the world--by entrusting citizens with rights never before in history granted to ordinary people. Far from the genteel unity implied by the Constitution's opening words "We the People," the struggle to create and ratify this powerful document was as difficult as the fight for independence from Britain had been. The road to independence had led straight to hell. America was ablaze in anarchy and civil strife. As civil war threatened, George Washington called for a new constitution creating a powerful new federal government to restore order. For the majority of Americans, the new Constitution drafted in Philadelphia seemed a disaster, creating a new American government with the same powers of taxation as the former British government and led by a president with powers to succeed himself indefinitely and become a monarch. Former Virginia governor Patrick Henry cried out against such a central authority that could stifle state sovereignty: "Liberty will be lost and tyranny will result." George Washington countered, calling Henry an enemy of liberty. The ratification process began and, over the next nine months, America warred with itself, as each state joined in what became American's "second revolution." Just as the first revolution had brought Americans together, the second threatened to rip the nation apart, as Washington's Federalists battled Henry's Antifederalists. Mobs ran riot in the streets of Philadelphia, New York, and Providence. The wealthy elite supported the new Constitution and a strong central government, while a majority of ordinary people opposed both, and populist leaders such as Henry and New York governor George Clinton geared for violent conflict between the states to preserve state sovereignty. By mid-March 1788, eight of the nine states required for ratification of he Constitution had ratified. But Virginia, the largest and the wealthiest state, stood firm with New York against union, and without them the new nation would be as fragile as the parchment on which the Constitution had been written. With the fate of the country in the balance, Washington could only hope for a miracle to save the nation from all-out civil war and disunion. In America's Second Revolution, award-winning author Harlow Giles Unger tells the gripping story of that miracle, the harrowing events that led up to it, and the men who made it possible. Rich and powerful, they displayed humor, sarcasm, fire, brilliance, ignorance, hypocrisy, warmth, anger, bigotry, and hatred. Their struggle pitted friend against friend, brother against brother, father against son. But, in the end, they helped create a new government, a new nation, and, ultimately, a new civilization.
Having worked for three decades to develop urban ministries, Campolo suggests ways that churches can help resurrect beleaguered inner cities, illustrating proven methods used in Camden, New Jersey.
Book Synopsis Revolution and Renewal by : Anthony Campolo
Download or read book Revolution and Renewal written by Anthony Campolo and published by Westminster John Knox Press. This book was released on 2000-01-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Having worked for three decades to develop urban ministries, Campolo suggests ways that churches can help resurrect beleaguered inner cities, illustrating proven methods used in Camden, New Jersey.
Advice on getting healthy, including information on what is keeping us ill.
Book Synopsis The Self-Health Revolution by : J. Michael Zenn
Download or read book The Self-Health Revolution written by J. Michael Zenn and published by Simon and Schuster. This book was released on 2012-11-27 with total page 187 pages. Available in PDF, EPUB and Kindle. Book excerpt: Advice on getting healthy, including information on what is keeping us ill.
As a result of his inquiry into the nature of class, culture, and the state, Antonio Gramsci became one of the most influential Marxist theorists. Hegemony and Revolution is the first full-fledged study of Gramsci's Prison Notebooks in the light of his pre-prison career as a socialist and communist militant and a highly original Marxist intellectual. Walter Adamson shows how Gramsci's concepts of revolution grew out of his experience with the Turin worker councils of 1919-1920 as well as his experience combatting the Fascist movement.For Gramsci, revolution meant the steady ascension of a mass-based, educated, and organized "collective will," in which the final seizure of power would be the climax of a broader educative process. Success depended on countering not just the coercive power of the existing economic and political order but also the cultural hegemony of the state. A "counter-hegemony" for Gramsci required the leadership of an organized political party, but at its core lay his conviction that the common people were capable of self-enlightenment and could produce an alternative conception of the world that challenged the prevailing hegemonic culture.Adamson shows how these ideas, which Gramsci developed prior to his imprisonment, led him to a highly original concept of "subaltern" class movements that cohere not just on the basis of economic interest but by virtue of religious, ideological, regional, folkloric, and other sorts of cultural ties as well. These ideas of Gramsci have had enormous influence on a wide variety of subsequent cultural theories including postcolonialism and Foucault-style analyses of discursive practices.
Book Synopsis Hegemony and Revolution by : Walter L. Adamson
Download or read book Hegemony and Revolution written by Walter L. Adamson and published by Univ of California Press. This book was released on 1983-01-01 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a result of his inquiry into the nature of class, culture, and the state, Antonio Gramsci became one of the most influential Marxist theorists. Hegemony and Revolution is the first full-fledged study of Gramsci's Prison Notebooks in the light of his pre-prison career as a socialist and communist militant and a highly original Marxist intellectual. Walter Adamson shows how Gramsci's concepts of revolution grew out of his experience with the Turin worker councils of 1919-1920 as well as his experience combatting the Fascist movement.For Gramsci, revolution meant the steady ascension of a mass-based, educated, and organized "collective will," in which the final seizure of power would be the climax of a broader educative process. Success depended on countering not just the coercive power of the existing economic and political order but also the cultural hegemony of the state. A "counter-hegemony" for Gramsci required the leadership of an organized political party, but at its core lay his conviction that the common people were capable of self-enlightenment and could produce an alternative conception of the world that challenged the prevailing hegemonic culture.Adamson shows how these ideas, which Gramsci developed prior to his imprisonment, led him to a highly original concept of "subaltern" class movements that cohere not just on the basis of economic interest but by virtue of religious, ideological, regional, folkloric, and other sorts of cultural ties as well. These ideas of Gramsci have had enormous influence on a wide variety of subsequent cultural theories including postcolonialism and Foucault-style analyses of discursive practices.
No matter how hard she tries, Ellen Burns will never be Scarlett O'Hara. As a little girl in South Carolina, she prefers playing Tarzan to playing Jane. As a teenage beauty queen she spikes her Cokes with spirits of ammonia and baffles her elders with her Freedom Riding sympathies. As a young woman in the 1960s and '70s, she hypnotizes her way to Harvard, finds herself as a lesbian, then very nearly loses herself to booze and shamans. And though the wry, rebellious, and vision-haunted heroine of this exhilarating novel may sometimes seem to be living a magnolia-scented Portrait of the Artist as a Young Woman, Blanche McCrary Boyd's The Revolution Of Little Girls is a completely original arid captivating work.
Book Synopsis The Revolution of Little Girls by : Blanche McCary Boyd
Download or read book The Revolution of Little Girls written by Blanche McCary Boyd and published by Vintage. This book was released on 2011-02-02 with total page 214 pages. Available in PDF, EPUB and Kindle. Book excerpt: No matter how hard she tries, Ellen Burns will never be Scarlett O'Hara. As a little girl in South Carolina, she prefers playing Tarzan to playing Jane. As a teenage beauty queen she spikes her Cokes with spirits of ammonia and baffles her elders with her Freedom Riding sympathies. As a young woman in the 1960s and '70s, she hypnotizes her way to Harvard, finds herself as a lesbian, then very nearly loses herself to booze and shamans. And though the wry, rebellious, and vision-haunted heroine of this exhilarating novel may sometimes seem to be living a magnolia-scented Portrait of the Artist as a Young Woman, Blanche McCrary Boyd's The Revolution Of Little Girls is a completely original arid captivating work.
