Managing AI Wisely

Managing AI Wisely

Author: Waardenburg, Lauren

Publisher: Edward Elgar Publishing

Published: 2021-10-12

Total Pages: 160

ISBN-13: 1800887671

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Artificial Intelligence (AI) is being rapidly introduced into the workplace, creating debate around what AI means for our work and organizations. This book gives grounded counterweight to provocative newspaper headlines by using in-depth case studies of eight organizations’ experiences of implementing and using AI, providing readers with a solid understanding of what is actually happening in practice.


Book Synopsis Managing AI Wisely by : Waardenburg, Lauren

Download or read book Managing AI Wisely written by Waardenburg, Lauren and published by Edward Elgar Publishing. This book was released on 2021-10-12 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: Artificial Intelligence (AI) is being rapidly introduced into the workplace, creating debate around what AI means for our work and organizations. This book gives grounded counterweight to provocative newspaper headlines by using in-depth case studies of eight organizations’ experiences of implementing and using AI, providing readers with a solid understanding of what is actually happening in practice.


Change Management During Unprecedented Times

Change Management During Unprecedented Times

Author: Tennin, Kyla Latrice

Publisher: IGI Global

Published: 2023-04-25

Total Pages: 435

ISBN-13: 1668475111

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Conclusively, resilience, education, financial inclusion, digital transformation, strategic partnerships, and particularly change management are needed when crises occur in order to save and advance organizational ecosystems and economies. Therefore, it is crucial to know about the ideation and processes of change management to improve companies’ negative circumstances. Change Management During Unprecedented Times examines organizational change management through the lenses of research and innovative practices contained within the fields of leadership and organizational change. The book enlightens communities through the efforts of a research perspective that amplifies practice-based potential in applying theory, models, and frameworks to real-time issues. Covering topics such as technology, ethics, entrepreneurship, and communication, this reference work is ideal for business owners, managers, researchers, scholars, academicians, practitioners, instructors, and students.


Book Synopsis Change Management During Unprecedented Times by : Tennin, Kyla Latrice

Download or read book Change Management During Unprecedented Times written by Tennin, Kyla Latrice and published by IGI Global. This book was released on 2023-04-25 with total page 435 pages. Available in PDF, EPUB and Kindle. Book excerpt: Conclusively, resilience, education, financial inclusion, digital transformation, strategic partnerships, and particularly change management are needed when crises occur in order to save and advance organizational ecosystems and economies. Therefore, it is crucial to know about the ideation and processes of change management to improve companies’ negative circumstances. Change Management During Unprecedented Times examines organizational change management through the lenses of research and innovative practices contained within the fields of leadership and organizational change. The book enlightens communities through the efforts of a research perspective that amplifies practice-based potential in applying theory, models, and frameworks to real-time issues. Covering topics such as technology, ethics, entrepreneurship, and communication, this reference work is ideal for business owners, managers, researchers, scholars, academicians, practitioners, instructors, and students.


Principles of Responsible Management Education (PRME) in the Age of Artificial Intelligence (AI)

Principles of Responsible Management Education (PRME) in the Age of Artificial Intelligence (AI)

Author: Agata Stachowicz-Stanusch

Publisher: IAP

Published: 2021-08-01

Total Pages: 207

ISBN-13: 1648025455

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Artificial intelligence (AI) technologies are one of the top investment priorities in these days. We expect that by 2030, some 800 million jobs will have disappeared and taken over by machines, and artificial intelligence will reach human levels by around 2029. Continuing this train of thought to 2045, we will have multiplied the intelligence, the human biological machine intelligence of our civilization a billion-fold. The time of machines requires new forms of work and new ways of business education. This book is authored by a range of international experts with a diversity of backgrounds and perspectives hopefully bringing us closer to the responses for the questions like how may AI be used /or is a threat for PRME implementation, how will AI impact the business education world or what we should teach in business school in the time of AI (what the ‘right’ set of future skills is)? In our book, we address the following questions: 1. How will AI impact the business education world? 2. How will AI be used in business schools and management learning? 3. Is AI a threat for the successful implementation of PRME? 4. What should new learning goals be? 5. How should we create next generation learning journeys?


Book Synopsis Principles of Responsible Management Education (PRME) in the Age of Artificial Intelligence (AI) by : Agata Stachowicz-Stanusch

Download or read book Principles of Responsible Management Education (PRME) in the Age of Artificial Intelligence (AI) written by Agata Stachowicz-Stanusch and published by IAP. This book was released on 2021-08-01 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: Artificial intelligence (AI) technologies are one of the top investment priorities in these days. We expect that by 2030, some 800 million jobs will have disappeared and taken over by machines, and artificial intelligence will reach human levels by around 2029. Continuing this train of thought to 2045, we will have multiplied the intelligence, the human biological machine intelligence of our civilization a billion-fold. The time of machines requires new forms of work and new ways of business education. This book is authored by a range of international experts with a diversity of backgrounds and perspectives hopefully bringing us closer to the responses for the questions like how may AI be used /or is a threat for PRME implementation, how will AI impact the business education world or what we should teach in business school in the time of AI (what the ‘right’ set of future skills is)? In our book, we address the following questions: 1. How will AI impact the business education world? 2. How will AI be used in business schools and management learning? 3. Is AI a threat for the successful implementation of PRME? 4. What should new learning goals be? 5. How should we create next generation learning journeys?


AI Management System Certification According to the ISO/IEC 42001 Standard

AI Management System Certification According to the ISO/IEC 42001 Standard

Author: Sid Ahmed Benraouane

Publisher: CRC Press

Published: 2024-06-24

Total Pages: 223

ISBN-13: 1040043909

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The book guides the reader through the auditing and compliance process of the newly released ISO Artificial Intelligence standard. It provides tools and best practices on how to put together an AI management system that is certifiable and sheds light on ethical and legal challenges business leaders struggle with to make their AI system comply with existing laws and regulations, and the ethical framework of the organization. The book is unique because it provides implementation guidance on the new certification and conformity assessment process required by the new ISO Standard on Artificial Intelligence (ISO 42001:2023 Artificial Intelligence Management System) published by ISO in August 2023. This is the first book that addresses this issue. As a member of the US/ISO team who participated in the drafting of this standard during the last 3 years, the author has direct knowledge and insights that are critical to the implementation of the standard. He explains the context of how to interpret ISO clauses, gives examples and guidelines, and provides best practices that help compliance managers and senior leadership understand how to put together the AI compliance system to certify their AI system. The reader will find in the book a complete guide to the certification process of AI systems and the conformity assessment required by the standard. It also provides guidance on how to read the new EU AI Act and some of the U.S. legislations, such as NYC Local Law 144, enacted in July 2023. This is the first book that helps the reader create an internal auditing program that enhances the company’s AI compliance framework. Generative AI has taken the world by storm, and currently, there is no international standard that provides guidance on how to put together a management system that helps business leaders address issues of AI governance, AI structure, AI risk, AI audit, and AI impact analysis. ISO/IEC 42001:2023 is the first international mandatory and certifiable standard that provides a comprehensive and well-integrated framework for the issue of AI governance. This book provides a step-by-step process on how to implement the standard so the AI system can pass the ISO accreditation process.


Book Synopsis AI Management System Certification According to the ISO/IEC 42001 Standard by : Sid Ahmed Benraouane

Download or read book AI Management System Certification According to the ISO/IEC 42001 Standard written by Sid Ahmed Benraouane and published by CRC Press. This book was released on 2024-06-24 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book guides the reader through the auditing and compliance process of the newly released ISO Artificial Intelligence standard. It provides tools and best practices on how to put together an AI management system that is certifiable and sheds light on ethical and legal challenges business leaders struggle with to make their AI system comply with existing laws and regulations, and the ethical framework of the organization. The book is unique because it provides implementation guidance on the new certification and conformity assessment process required by the new ISO Standard on Artificial Intelligence (ISO 42001:2023 Artificial Intelligence Management System) published by ISO in August 2023. This is the first book that addresses this issue. As a member of the US/ISO team who participated in the drafting of this standard during the last 3 years, the author has direct knowledge and insights that are critical to the implementation of the standard. He explains the context of how to interpret ISO clauses, gives examples and guidelines, and provides best practices that help compliance managers and senior leadership understand how to put together the AI compliance system to certify their AI system. The reader will find in the book a complete guide to the certification process of AI systems and the conformity assessment required by the standard. It also provides guidance on how to read the new EU AI Act and some of the U.S. legislations, such as NYC Local Law 144, enacted in July 2023. This is the first book that helps the reader create an internal auditing program that enhances the company’s AI compliance framework. Generative AI has taken the world by storm, and currently, there is no international standard that provides guidance on how to put together a management system that helps business leaders address issues of AI governance, AI structure, AI risk, AI audit, and AI impact analysis. ISO/IEC 42001:2023 is the first international mandatory and certifiable standard that provides a comprehensive and well-integrated framework for the issue of AI governance. This book provides a step-by-step process on how to implement the standard so the AI system can pass the ISO accreditation process.


Handbook of Research on Lifestyle Sustainability and Management Solutions Using AI, Big Data Analytics, and Visualization

Handbook of Research on Lifestyle Sustainability and Management Solutions Using AI, Big Data Analytics, and Visualization

Author: Iyer, Sailesh Suryanarayan

Publisher: IGI Global

Published: 2021-12-24

Total Pages: 411

ISBN-13: 179988788X

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The sudden outbreak of the COVID-19 pandemic has curbed human lifestyle by imposing restrictions on regular daily movements that had been taken for granted. Due to the pandemic, the welfare segment has received more attention, and every possible effort is being made to prioritize the services at the top. This can be made possible while using the latest tools, technologies, and resources that impact the human culture and welfare of well-being. Novel methods and devices that make the welfare services more efficient, adaptive, transparent, and cost-effective need to be explored. The Handbook of Research on Lifestyle Sustainability and Management Solutions Using AI, Big Data Analytics, and Visualization offers extensive research on lifestyle management and services that contribute towards indication, detection, conduction, protection, and technological enhancement including machine learning, deep learning, artificial intelligence, big data analytics, and visualization. It also provides mechanisms that can improve lifestyle monitoring and help in increasing the immunity of the human body. Covering topics such as big data, robot therapy, and wearable technology, it is ideal for students, researchers, technologists, IT specialists, computer engineers, systems engineers, data scientists, doctors, hospital administrators, engineers, academicians, and technology providers.


Book Synopsis Handbook of Research on Lifestyle Sustainability and Management Solutions Using AI, Big Data Analytics, and Visualization by : Iyer, Sailesh Suryanarayan

Download or read book Handbook of Research on Lifestyle Sustainability and Management Solutions Using AI, Big Data Analytics, and Visualization written by Iyer, Sailesh Suryanarayan and published by IGI Global. This book was released on 2021-12-24 with total page 411 pages. Available in PDF, EPUB and Kindle. Book excerpt: The sudden outbreak of the COVID-19 pandemic has curbed human lifestyle by imposing restrictions on regular daily movements that had been taken for granted. Due to the pandemic, the welfare segment has received more attention, and every possible effort is being made to prioritize the services at the top. This can be made possible while using the latest tools, technologies, and resources that impact the human culture and welfare of well-being. Novel methods and devices that make the welfare services more efficient, adaptive, transparent, and cost-effective need to be explored. The Handbook of Research on Lifestyle Sustainability and Management Solutions Using AI, Big Data Analytics, and Visualization offers extensive research on lifestyle management and services that contribute towards indication, detection, conduction, protection, and technological enhancement including machine learning, deep learning, artificial intelligence, big data analytics, and visualization. It also provides mechanisms that can improve lifestyle monitoring and help in increasing the immunity of the human body. Covering topics such as big data, robot therapy, and wearable technology, it is ideal for students, researchers, technologists, IT specialists, computer engineers, systems engineers, data scientists, doctors, hospital administrators, engineers, academicians, and technology providers.


The Future of Management in an AI World

The Future of Management in an AI World

Author: Jordi Canals

Publisher: Springer Nature

Published: 2019-09-21

Total Pages: 254

ISBN-13: 3030206807

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Artificial Intelligence (AI) is redefining the nature and principles of general management. The technological revolution is reshaping industries, disrupting existing business models, making traditional companies obsolete and creating social change. In response, the role of the manager needs to urgently evolve and adjust. Companies need to rethink their purpose, strategy, organisational design and decision-making rules. Crucially they will also need to consider how to nurture and develop the business leaders of the future and develop new ways to interact with society on issues such as privacy and trust. Containing international insights from leading figures from the world of management and technology, this book addresses the big challenges facing organisations, including: · Decision-making · Corporate strategy · People management and leadership · Organisational design Taking a holistic approach, this collection of expert voices provides valuable insight into how firms will discover and commit to what makes them unique in this new big data world, empowering them to create and sustain competitive advantage.


Book Synopsis The Future of Management in an AI World by : Jordi Canals

Download or read book The Future of Management in an AI World written by Jordi Canals and published by Springer Nature. This book was released on 2019-09-21 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: Artificial Intelligence (AI) is redefining the nature and principles of general management. The technological revolution is reshaping industries, disrupting existing business models, making traditional companies obsolete and creating social change. In response, the role of the manager needs to urgently evolve and adjust. Companies need to rethink their purpose, strategy, organisational design and decision-making rules. Crucially they will also need to consider how to nurture and develop the business leaders of the future and develop new ways to interact with society on issues such as privacy and trust. Containing international insights from leading figures from the world of management and technology, this book addresses the big challenges facing organisations, including: · Decision-making · Corporate strategy · People management and leadership · Organisational design Taking a holistic approach, this collection of expert voices provides valuable insight into how firms will discover and commit to what makes them unique in this new big data world, empowering them to create and sustain competitive advantage.


Management and Business Education in the Time of Artificial Intelligence

Management and Business Education in the Time of Artificial Intelligence

Author: Agata Stachowicz-Stanusch

Publisher: IAP

Published: 2020-05-01

Total Pages: 245

ISBN-13: 1641138114

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Artificial intelligence (AI) technologies are one of top investment priorities in these days. They are aimed at finding applications in fields of special value for humans, including education. The fourth industrial revolution will replace not only human hands but also human brains, the time of machines requires new forms of work and new ways of business education, however we must be aware that if there is no control of human-AI interaction, there is a risk of losing sight of this interaction’s goal. First, it is important to get people to truly understand AI systems, to intentionally participate in their use, as well as to build their trust, because “the measure of success for AI applications is the value they create for human lives” (Stanford University 2016, 33). Consequently, society needs to adapt to AI applications if it is to extend its benefits and mitigate the inevitable errors and failures. This is why it is highly recommended to create new AI-powered tools for education that are the result of cooperation between AI researchers and humanities’ and social sciences’ researchers, who can identify cognitive processes and human behaviors. This book is authored by a range of international experts with a diversity of backgrounds and perspectives hopefully bringing us closer to the responses for the questions what we should teach (what the ‘right’ set of future skills is), how we should teach (the way in which schools should teach and assess them) and where we should teach (what implications does AI have for today’s education infrastructure). We must remember as we have already noticed before “...education institutions would need to ensure that that they have an appropriate infrastructure, as well as the safety and credibility of AI-based systems. Ultimately, the law and policies need to adjust to the rapid pace of AI development, because the formal responsibility for appropriate learning outcomes will in future be divided between a teacher and a machine. Above all, we should ensure that AI respect human and civil rights (Stachowicz-Stanusch, Amann, 2018)”.


Book Synopsis Management and Business Education in the Time of Artificial Intelligence by : Agata Stachowicz-Stanusch

Download or read book Management and Business Education in the Time of Artificial Intelligence written by Agata Stachowicz-Stanusch and published by IAP. This book was released on 2020-05-01 with total page 245 pages. Available in PDF, EPUB and Kindle. Book excerpt: Artificial intelligence (AI) technologies are one of top investment priorities in these days. They are aimed at finding applications in fields of special value for humans, including education. The fourth industrial revolution will replace not only human hands but also human brains, the time of machines requires new forms of work and new ways of business education, however we must be aware that if there is no control of human-AI interaction, there is a risk of losing sight of this interaction’s goal. First, it is important to get people to truly understand AI systems, to intentionally participate in their use, as well as to build their trust, because “the measure of success for AI applications is the value they create for human lives” (Stanford University 2016, 33). Consequently, society needs to adapt to AI applications if it is to extend its benefits and mitigate the inevitable errors and failures. This is why it is highly recommended to create new AI-powered tools for education that are the result of cooperation between AI researchers and humanities’ and social sciences’ researchers, who can identify cognitive processes and human behaviors. This book is authored by a range of international experts with a diversity of backgrounds and perspectives hopefully bringing us closer to the responses for the questions what we should teach (what the ‘right’ set of future skills is), how we should teach (the way in which schools should teach and assess them) and where we should teach (what implications does AI have for today’s education infrastructure). We must remember as we have already noticed before “...education institutions would need to ensure that that they have an appropriate infrastructure, as well as the safety and credibility of AI-based systems. Ultimately, the law and policies need to adjust to the rapid pace of AI development, because the formal responsibility for appropriate learning outcomes will in future be divided between a teacher and a machine. Above all, we should ensure that AI respect human and civil rights (Stachowicz-Stanusch, Amann, 2018)”.


Research Handbook on Artificial Intelligence and Decision Making in Organizations

Research Handbook on Artificial Intelligence and Decision Making in Organizations

Author: Ioanna Constantiou

Publisher: Edward Elgar Publishing

Published: 2024-03-14

Total Pages: 393

ISBN-13: 180392621X

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Featuring state-of-the-art research from leading academics in technology and organization studies, this timely Research Handbook provides a comprehensive overview of how AI becomes embedded in decision making in organizations, from the initial considerations when implementing AI to the use of such solutions in strategic decision making.


Book Synopsis Research Handbook on Artificial Intelligence and Decision Making in Organizations by : Ioanna Constantiou

Download or read book Research Handbook on Artificial Intelligence and Decision Making in Organizations written by Ioanna Constantiou and published by Edward Elgar Publishing. This book was released on 2024-03-14 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: Featuring state-of-the-art research from leading academics in technology and organization studies, this timely Research Handbook provides a comprehensive overview of how AI becomes embedded in decision making in organizations, from the initial considerations when implementing AI to the use of such solutions in strategic decision making.


Keeping Your AI Under Control

Keeping Your AI Under Control

Author: Anand Tamboli

Publisher: Apress

Published: 2019-11-09

Total Pages: 133

ISBN-13: 1484254678

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Much of our daily lives intertwine with artificial intelligence. From watching movies recommended by our entertainment streaming service, to interacting with customer service chatbots, to autotagging photos of friends in our social media apps, AI plays an invisible part in enriching our lives. While AI may be seen as a panacea for enterprise advancement and consumer convenience, it is still an emerging technology, and its explosive growth needs to be approached with proper care and preparation. How do we tackle the challenges it presents, and how do we make sure that it does precisely what it is supposed to do? In Keeping Your AI Under Control, author Anand Tamboli explores the inherent risk factors of the widespread implementation of artificial intelligence. The author delves into several real-life case studies of AI gone wrong, including Microsoft’s 2016 chatbot disaster, Uber’s autonomous vehicle fatally wounding a pedestrian, and an entire smart home in Germany dangerously malfunctioning because of one bad lightbulb. He expertly addresses the need to challenge our current assumptions about the infallibility of technology. The importance of data governance, rigorous testing before roll-out, a chain of human accountability, ethics, and much more are all detailed in Keeping Your AI Under Control. Artificial intelligence will not solve all of our problems for good, but it can (and will) present us with new solutions. These solutions can only be achieved with proper planning, continued maintenance, and above all, a foundation of attuned human supervision. What You Will Learn Understand various types of risks involved in developing and using AI solutionsIdentify, evaluate, and quantify risks pragmatically Utilize AI insurance to support residual risk management Who This Book Is For Progressive businesses that are on a journey to use AI (buyers/customers), technical and financial leaders in AI solution companies (solution vendors), AI system integrators (intermediaries), project and technology leads of AI deployment projects, technology purchase decision makers, CXOs and legal officers (solution users).


Book Synopsis Keeping Your AI Under Control by : Anand Tamboli

Download or read book Keeping Your AI Under Control written by Anand Tamboli and published by Apress. This book was released on 2019-11-09 with total page 133 pages. Available in PDF, EPUB and Kindle. Book excerpt: Much of our daily lives intertwine with artificial intelligence. From watching movies recommended by our entertainment streaming service, to interacting with customer service chatbots, to autotagging photos of friends in our social media apps, AI plays an invisible part in enriching our lives. While AI may be seen as a panacea for enterprise advancement and consumer convenience, it is still an emerging technology, and its explosive growth needs to be approached with proper care and preparation. How do we tackle the challenges it presents, and how do we make sure that it does precisely what it is supposed to do? In Keeping Your AI Under Control, author Anand Tamboli explores the inherent risk factors of the widespread implementation of artificial intelligence. The author delves into several real-life case studies of AI gone wrong, including Microsoft’s 2016 chatbot disaster, Uber’s autonomous vehicle fatally wounding a pedestrian, and an entire smart home in Germany dangerously malfunctioning because of one bad lightbulb. He expertly addresses the need to challenge our current assumptions about the infallibility of technology. The importance of data governance, rigorous testing before roll-out, a chain of human accountability, ethics, and much more are all detailed in Keeping Your AI Under Control. Artificial intelligence will not solve all of our problems for good, but it can (and will) present us with new solutions. These solutions can only be achieved with proper planning, continued maintenance, and above all, a foundation of attuned human supervision. What You Will Learn Understand various types of risks involved in developing and using AI solutionsIdentify, evaluate, and quantify risks pragmatically Utilize AI insurance to support residual risk management Who This Book Is For Progressive businesses that are on a journey to use AI (buyers/customers), technical and financial leaders in AI solution companies (solution vendors), AI system integrators (intermediaries), project and technology leads of AI deployment projects, technology purchase decision makers, CXOs and legal officers (solution users).


How AI Is Transforming the Organization

How AI Is Transforming the Organization

Author: MIT Sloan Management Review

Publisher: MIT Press

Published: 2020-02-18

Total Pages: 177

ISBN-13: 0262538393

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A clear-eyed look at how AI can complement (rather than eliminate) human jobs, with real-world examples from companies that range from Netflix to Walmart. Descriptions of AI's possible effects on businesses and their employees cycle between utopian hype and alarmist doomsaying. This book from MIT Sloan Management Review avoids both these extremes, providing instead a clear-eyed look at how AI can complement (rather than eliminate) human jobs, with real-world examples from companies that range from Netflix to Walmart. The contributors show that organizations can create business value with AI by cooperating with it rather than relinquishing control to it. The smartest companies know that they don't need AI that mimics humans because they already have access to resources with human capability—actual humans. The book acknowledges the prominent role of such leading technology companies as Facebook, Apple, Amazon, Netflix, and Google in applying AI to their businesses, but it goes beyond the FAANG cohort to look at AI applications in many nontechnology companies, including DHL and Fidelity. The chapters address such topics as retraining workers (who may be more ready for change than their companies are); the importance of motivated and knowledgeable leaders; the danger that AI will entrench less-than-ideal legacy processes; ways that AI could promote gender equality and diversity; AI and the global loneliness epidemic; and the benefits of robot–human collaboration. Contributors Cynthia M. Beath, Megan Beck, Joe Biron, Erik Brynjolfsson, Jacques Bughin, Rumman Chowdhury, Paul R. Daugherty, Thomas H. Davenport, Chris DeBrusk, Berkeley J. Dietvorst, Janet Foutty, James R. Freeland, R. Edward Freeman, Julian Friedland, Lynda Gratton, Francis Hintermann, Vivek Katyal, David Kiron, Frieda Klotz, Jonathan Lang, Barry Libert, Paul Michelman, Daniel Rock, Sam Ransbotham, Jeanne W. Ross, Eva Sage-Gavin, Chad Syverson, Monideepa Tarafdar, Gregory Unruh, Madhu Vazirani, H. James Wilson


Book Synopsis How AI Is Transforming the Organization by : MIT Sloan Management Review

Download or read book How AI Is Transforming the Organization written by MIT Sloan Management Review and published by MIT Press. This book was released on 2020-02-18 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: A clear-eyed look at how AI can complement (rather than eliminate) human jobs, with real-world examples from companies that range from Netflix to Walmart. Descriptions of AI's possible effects on businesses and their employees cycle between utopian hype and alarmist doomsaying. This book from MIT Sloan Management Review avoids both these extremes, providing instead a clear-eyed look at how AI can complement (rather than eliminate) human jobs, with real-world examples from companies that range from Netflix to Walmart. The contributors show that organizations can create business value with AI by cooperating with it rather than relinquishing control to it. The smartest companies know that they don't need AI that mimics humans because they already have access to resources with human capability—actual humans. The book acknowledges the prominent role of such leading technology companies as Facebook, Apple, Amazon, Netflix, and Google in applying AI to their businesses, but it goes beyond the FAANG cohort to look at AI applications in many nontechnology companies, including DHL and Fidelity. The chapters address such topics as retraining workers (who may be more ready for change than their companies are); the importance of motivated and knowledgeable leaders; the danger that AI will entrench less-than-ideal legacy processes; ways that AI could promote gender equality and diversity; AI and the global loneliness epidemic; and the benefits of robot–human collaboration. Contributors Cynthia M. Beath, Megan Beck, Joe Biron, Erik Brynjolfsson, Jacques Bughin, Rumman Chowdhury, Paul R. Daugherty, Thomas H. Davenport, Chris DeBrusk, Berkeley J. Dietvorst, Janet Foutty, James R. Freeland, R. Edward Freeman, Julian Friedland, Lynda Gratton, Francis Hintermann, Vivek Katyal, David Kiron, Frieda Klotz, Jonathan Lang, Barry Libert, Paul Michelman, Daniel Rock, Sam Ransbotham, Jeanne W. Ross, Eva Sage-Gavin, Chad Syverson, Monideepa Tarafdar, Gregory Unruh, Madhu Vazirani, H. James Wilson