Microsoft Application Virtualization Cookbook

Microsoft Application Virtualization Cookbook

Author: James Preston

Publisher: Packt Publishing Ltd

Published: 2015-08-17

Total Pages: 218

ISBN-13: 1785283502

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Over 55 hands-on recipes covering the key aspects of a successful App-V deployment About This Book Deploy a resilient App-V infrastructure Combine App-V with Remote Desktop Services, Citrix XenDesktop, and System Center Configuration Manager Discover Shared Content Store Mode, Scripting, and Connection Groups to extend your deployment Who This Book Is For If you have some experience with App-V but are overwhelmed by the range of features on offer, then this book is for you. A basic understanding of App-V and common Windows Server technologies (Active Directory/Group Policy/PowerShell) is necessary. What You Will Learn Deploy a full App-V infrastructure Deploy App-V clients and prerequisites Leverage connection groups to combine App-V packages Reduce hardware requirements for your Remote Desktop Session Hosts Extend the use of your investments in Microsoft System Center Configuration Manager Discover which applications your users are running Resolve issues with your deployment quickly Customize App-V packages to your needs Scale out your App-V infrastructure to accommodate increasing requirements In Detail With an ever-increasing number of applications being deployed in the workplace, Microsoft App-V 5 enables administrators to abstract these applications from clients, in turn reducing the time taken to complete the software deployment lifecycle. Part of the Microsoft Desktop Optimization Pack, App-V 5 centralizes the management of applications with a variety of deployment methods to suit each environment. With this hands-on Cookbook, you will learn how best to utilize features of App-V that you may already be familiar with, as well as gain insights into features only recently introduced such as the enhanced Connection Groups and Shared Content Store Mode. The book starts with the deployment of a scalable App-V infrastructure and progresses to cover the sequencing of common applications, as well as how you can take advantage of the new Office 2013 and Office 365 deployment methods. In later chapters, you will discover integrations with Microsoft Remote Desktop Services, Citrix XenDesktop, and Microsoft System Centre Configuration Manager. Finally, you will learn to leverage the App-V reporting server, Microsoft Excel, and pivot tables to gain insights into which applications are being used, along with how to troubleshoot issues with your deployment. Style and approach A practical Cookbook full of task-based recipes, complete with screenshots and explanations to supplement.


Book Synopsis Microsoft Application Virtualization Cookbook by : James Preston

Download or read book Microsoft Application Virtualization Cookbook written by James Preston and published by Packt Publishing Ltd. This book was released on 2015-08-17 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over 55 hands-on recipes covering the key aspects of a successful App-V deployment About This Book Deploy a resilient App-V infrastructure Combine App-V with Remote Desktop Services, Citrix XenDesktop, and System Center Configuration Manager Discover Shared Content Store Mode, Scripting, and Connection Groups to extend your deployment Who This Book Is For If you have some experience with App-V but are overwhelmed by the range of features on offer, then this book is for you. A basic understanding of App-V and common Windows Server technologies (Active Directory/Group Policy/PowerShell) is necessary. What You Will Learn Deploy a full App-V infrastructure Deploy App-V clients and prerequisites Leverage connection groups to combine App-V packages Reduce hardware requirements for your Remote Desktop Session Hosts Extend the use of your investments in Microsoft System Center Configuration Manager Discover which applications your users are running Resolve issues with your deployment quickly Customize App-V packages to your needs Scale out your App-V infrastructure to accommodate increasing requirements In Detail With an ever-increasing number of applications being deployed in the workplace, Microsoft App-V 5 enables administrators to abstract these applications from clients, in turn reducing the time taken to complete the software deployment lifecycle. Part of the Microsoft Desktop Optimization Pack, App-V 5 centralizes the management of applications with a variety of deployment methods to suit each environment. With this hands-on Cookbook, you will learn how best to utilize features of App-V that you may already be familiar with, as well as gain insights into features only recently introduced such as the enhanced Connection Groups and Shared Content Store Mode. The book starts with the deployment of a scalable App-V infrastructure and progresses to cover the sequencing of common applications, as well as how you can take advantage of the new Office 2013 and Office 365 deployment methods. In later chapters, you will discover integrations with Microsoft Remote Desktop Services, Citrix XenDesktop, and Microsoft System Centre Configuration Manager. Finally, you will learn to leverage the App-V reporting server, Microsoft Excel, and pivot tables to gain insights into which applications are being used, along with how to troubleshoot issues with your deployment. Style and approach A practical Cookbook full of task-based recipes, complete with screenshots and explanations to supplement.


Microsoft Application Virtualization Cookbook

Microsoft Application Virtualization Cookbook

Author: James Preston

Publisher: Packt Publishing

Published: 2015-08-17

Total Pages: 218

ISBN-13: 9781785281044

DOWNLOAD EBOOK

Over 55 hands-on recipes covering the key aspects of a successful App-V deploymentAbout This Book• Deploy a resilient App-V infrastructure• Combine App-V with Remote Desktop Services, Citrix XenDesktop, and System Center Configuration Manager• Discover Shared Content Store Mode, Scripting, and Connection Groups to extend your deploymentIn DetailWith an ever-increasing number of applications being deployed in the workplace, Microsoft App-V 5 enables administrators to abstract these applications from clients, in turn reducing the time taken to complete the software deployment lifecycle. Part of the Microsoft Desktop Optimization Pack, App-V 5 centralizes the management of applications with a variety of deployment methods to suit each environment.With this hands-on Cookbook, you will learn how best to utilize features of App-V that you may already be familiar with, as well as gain insights into features only recently introduced such as the enhanced Connection Groups and Shared Content Store Mode.The book starts with the deployment of a scalable App-V infrastructure and progresses to cover the sequencing of common applications, as well as how you can take advantage of the new Office 2013 and Office 365 deployment methods.In later chapters, you will discover integrations with Microsoft Remote Desktop Services, Citrix XenDesktop, and Microsoft System Centre Configuration Manager.Finally, you will learn to leverage the App-V reporting server, Microsoft Excel, and pivot tables to gain insights into which applications are being used, along with how to troubleshoot issues with your deployment.What You Will Learn• Deploy a full App-V infrastructure• Deploy App-V clients and prerequisites• Leverage connection groups to combine App-V packages• Reduce hardware requirements for your Remote Desktop Session Hosts• Extend the use of your investments in Microsoft System Center Configuration Manager• Discover which applications your users are running• Resolve issues with your deployment quickly• Customize App-V packages to your needs• Scale out your App-V infrastructure to accommodate increasing requirementsWho This Book Is ForIf you have some experience with App-V but are overwhelmed by the range of features on offer, then this book is for you. A basic understanding of App-V and common Windows Server technologies (Active Directory/Group Policy/PowerShell) is necessary.Style and approachA practical Cookbook full of task-based recipes, complete with screenshots and explanations to supplement.


Book Synopsis Microsoft Application Virtualization Cookbook by : James Preston

Download or read book Microsoft Application Virtualization Cookbook written by James Preston and published by Packt Publishing. This book was released on 2015-08-17 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Over 55 hands-on recipes covering the key aspects of a successful App-V deploymentAbout This Book• Deploy a resilient App-V infrastructure• Combine App-V with Remote Desktop Services, Citrix XenDesktop, and System Center Configuration Manager• Discover Shared Content Store Mode, Scripting, and Connection Groups to extend your deploymentIn DetailWith an ever-increasing number of applications being deployed in the workplace, Microsoft App-V 5 enables administrators to abstract these applications from clients, in turn reducing the time taken to complete the software deployment lifecycle. Part of the Microsoft Desktop Optimization Pack, App-V 5 centralizes the management of applications with a variety of deployment methods to suit each environment.With this hands-on Cookbook, you will learn how best to utilize features of App-V that you may already be familiar with, as well as gain insights into features only recently introduced such as the enhanced Connection Groups and Shared Content Store Mode.The book starts with the deployment of a scalable App-V infrastructure and progresses to cover the sequencing of common applications, as well as how you can take advantage of the new Office 2013 and Office 365 deployment methods.In later chapters, you will discover integrations with Microsoft Remote Desktop Services, Citrix XenDesktop, and Microsoft System Centre Configuration Manager.Finally, you will learn to leverage the App-V reporting server, Microsoft Excel, and pivot tables to gain insights into which applications are being used, along with how to troubleshoot issues with your deployment.What You Will Learn• Deploy a full App-V infrastructure• Deploy App-V clients and prerequisites• Leverage connection groups to combine App-V packages• Reduce hardware requirements for your Remote Desktop Session Hosts• Extend the use of your investments in Microsoft System Center Configuration Manager• Discover which applications your users are running• Resolve issues with your deployment quickly• Customize App-V packages to your needs• Scale out your App-V infrastructure to accommodate increasing requirementsWho This Book Is ForIf you have some experience with App-V but are overwhelmed by the range of features on offer, then this book is for you. A basic understanding of App-V and common Windows Server technologies (Active Directory/Group Policy/PowerShell) is necessary.Style and approachA practical Cookbook full of task-based recipes, complete with screenshots and explanations to supplement.


Microsoft Application Virtualization Advanced Guide

Microsoft Application Virtualization Advanced Guide

Author: Augusto Alvarez

Publisher: Packt Publishing Ltd

Published: 2012-03-26

Total Pages: 523

ISBN-13: 1849684499

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A practical tutorial containing clear, step-by-step explanations of all the concepts required to understand the technology involved in virtualizing your application infrastructure. Each chapter uses real-world scenarios so that the readers can put into practice what they learn immediately and with the right guidance. Each topic is written defining a common need and developing the process to solve it using Microsoft App-V. This book is for system administrators or consultants who want to master and dominate App-V, and gain a deeper understanding of the technology in order to optimize App V implementations. Even though the book does not include basic steps like installing App-V components or sequencing simple applications; application virtualization beginners will receive a comprehensive look into App-V before jumping into the technical process of each chapter.


Book Synopsis Microsoft Application Virtualization Advanced Guide by : Augusto Alvarez

Download or read book Microsoft Application Virtualization Advanced Guide written by Augusto Alvarez and published by Packt Publishing Ltd. This book was released on 2012-03-26 with total page 523 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical tutorial containing clear, step-by-step explanations of all the concepts required to understand the technology involved in virtualizing your application infrastructure. Each chapter uses real-world scenarios so that the readers can put into practice what they learn immediately and with the right guidance. Each topic is written defining a common need and developing the process to solve it using Microsoft App-V. This book is for system administrators or consultants who want to master and dominate App-V, and gain a deeper understanding of the technology in order to optimize App V implementations. Even though the book does not include basic steps like installing App-V components or sequencing simple applications; application virtualization beginners will receive a comprehensive look into App-V before jumping into the technical process of each chapter.


Microsoft Virtualization

Microsoft Virtualization

Author: Thomas Olzak

Publisher: Syngress

Published: 2010-06-04

Total Pages: 512

ISBN-13: 9781597494892

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Microsoft Virtualization: Master Microsoft Server, Desktop, Application, and Presentation Virtualization serves a thorough reference for those considering a migration into the virtualized world. It provides the tools and explanations needed to create a fresh virtualization environment. Readers walk through step-by-step instructions on everything from building a Windows 2008 server to installing and configuring Hyper-V and App-V. The book begins with the basics of virtualization, including the role of virtualization in the changing landscape of the traditional data center and its benefits, and the strategies of virtualization. It presents the step-by-step process used to build a Windows 2008 server and the process of configuring and managing a Hyper-V infrastructure. Microsoft's approach to high availability and the combination of Microsoft tools to provide a very reliable and highly available virtualization infrastructure are discussed. The chapters also cover the migration of physical servers to virtual servers; the Dynamic Data Center concept; creating and publishing a virtual application within App-V; and desktop virtualization. This book was intended for seasoned system administrators and engineers who grew up in and still manage primarily a hardware-based server environment containing a large assortment of both newer and legacy applications. Covers Microsoft virtualization products completely, including Hyper-V Includes a special section on securing virtual infrastructure Gives hands-on instructions to help understand and implement Microsoft solutions


Book Synopsis Microsoft Virtualization by : Thomas Olzak

Download or read book Microsoft Virtualization written by Thomas Olzak and published by Syngress. This book was released on 2010-06-04 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Microsoft Virtualization: Master Microsoft Server, Desktop, Application, and Presentation Virtualization serves a thorough reference for those considering a migration into the virtualized world. It provides the tools and explanations needed to create a fresh virtualization environment. Readers walk through step-by-step instructions on everything from building a Windows 2008 server to installing and configuring Hyper-V and App-V. The book begins with the basics of virtualization, including the role of virtualization in the changing landscape of the traditional data center and its benefits, and the strategies of virtualization. It presents the step-by-step process used to build a Windows 2008 server and the process of configuring and managing a Hyper-V infrastructure. Microsoft's approach to high availability and the combination of Microsoft tools to provide a very reliable and highly available virtualization infrastructure are discussed. The chapters also cover the migration of physical servers to virtual servers; the Dynamic Data Center concept; creating and publishing a virtual application within App-V; and desktop virtualization. This book was intended for seasoned system administrators and engineers who grew up in and still manage primarily a hardware-based server environment containing a large assortment of both newer and legacy applications. Covers Microsoft virtualization products completely, including Hyper-V Includes a special section on securing virtual infrastructure Gives hands-on instructions to help understand and implement Microsoft solutions


Mastering Microsoft Virtualization

Mastering Microsoft Virtualization

Author: Tim Cerling

Publisher: John Wiley & Sons

Published: 2011-03-04

Total Pages: 576

ISBN-13: 0470602732

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The first in-depth, comprehensive guide to Microsoft's suite of virtualization products Virtualization is a hot topic for IT because of the potential it offers for serious economic benefits. While other books treat server virtualization alone, this comprehensive guide provides a complete virtual strategy. You will learn how to deploy a complete virtualization stack with Microsoft's offerings in server virtualization, application virtualization, presentation virtualization, and desktop virtualization. Written by Microsoft technology product specialists, this guide provides real-world focus, enabling you to create a complete IT system that is highly efficient and cost effective. Covers Windows Server 2008 Hyper-V 2.0, Remote Desktop Services, Microsoft Application Virtualization (App-V), Virtual Desktop Infrastructure (VDI), and Microsoft Enterprise Desktop Virtualization (MED-V) Demonstrates how to deploy a virtual infrastructure-from the server to the desktop Goes beyond any other book on Microsoft virtualization Covers the highly anticipated new feature Live Migration This guide, part of the popular Sybex Mastering series, offers every IT administrator a road map for implementing an efficient and successful virtualization project.


Book Synopsis Mastering Microsoft Virtualization by : Tim Cerling

Download or read book Mastering Microsoft Virtualization written by Tim Cerling and published by John Wiley & Sons. This book was released on 2011-03-04 with total page 576 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first in-depth, comprehensive guide to Microsoft's suite of virtualization products Virtualization is a hot topic for IT because of the potential it offers for serious economic benefits. While other books treat server virtualization alone, this comprehensive guide provides a complete virtual strategy. You will learn how to deploy a complete virtualization stack with Microsoft's offerings in server virtualization, application virtualization, presentation virtualization, and desktop virtualization. Written by Microsoft technology product specialists, this guide provides real-world focus, enabling you to create a complete IT system that is highly efficient and cost effective. Covers Windows Server 2008 Hyper-V 2.0, Remote Desktop Services, Microsoft Application Virtualization (App-V), Virtual Desktop Infrastructure (VDI), and Microsoft Enterprise Desktop Virtualization (MED-V) Demonstrates how to deploy a virtual infrastructure-from the server to the desktop Goes beyond any other book on Microsoft virtualization Covers the highly anticipated new feature Live Migration This guide, part of the popular Sybex Mastering series, offers every IT administrator a road map for implementing an efficient and successful virtualization project.


Microsoft Virtualization With Hyper-V

Microsoft Virtualization With Hyper-V

Author: Jason A. Kappel

Publisher: Tata McGraw-Hill Education

Published: 2009

Total Pages: 0

ISBN-13: 9780070682672

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In this book, two Microsoft MVPs show you how to choose, understand, deploy, and manage Microsoft's virtualization technologies. The book explains how to consolidate physical server resources with Hyper-V, solve distributed application problems with Microsoft Application Virtualization, support secure and standard corporate PC images with Microsoft Virtual PC, and move to a green datacenter.Microsoft Virtualization provides in-depth, hands-on coverage of the new features of Windows virtualization technologies, and teaches you how to implement different types of virtualization technologies into a network. The book shows when and where virtualization can be used to consolidate servers, desktops and applications.


Book Synopsis Microsoft Virtualization With Hyper-V by : Jason A. Kappel

Download or read book Microsoft Virtualization With Hyper-V written by Jason A. Kappel and published by Tata McGraw-Hill Education. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this book, two Microsoft MVPs show you how to choose, understand, deploy, and manage Microsoft's virtualization technologies. The book explains how to consolidate physical server resources with Hyper-V, solve distributed application problems with Microsoft Application Virtualization, support secure and standard corporate PC images with Microsoft Virtual PC, and move to a green datacenter.Microsoft Virtualization provides in-depth, hands-on coverage of the new features of Windows virtualization technologies, and teaches you how to implement different types of virtualization technologies into a network. The book shows when and where virtualization can be used to consolidate servers, desktops and applications.


Virtualizing Microsoft Tier 1 Applications with VMware vSphere 4

Virtualizing Microsoft Tier 1 Applications with VMware vSphere 4

Author: Charles A. Windom

Publisher: John Wiley & Sons

Published: 2010-08-26

Total Pages: 735

ISBN-13: 0470908173

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Virtualize mission-critical Microsoft applications How do you safely deploy Tier 1 apps in virtual environments? In this in-depth guide, VMware insiders Charles A. Windom, Hemant Gaidhani, and Alex Fontana show you how. Focusing on Microsoft applications, they guide you step by step through a Proof of Concept for virtualizing Windows Server, Active Directory, Internet Information Services, Exchange Server, SQL Server, SharePoint Server, and Remote Desktop Services—all on the VMware vSphere 4 platform. You'll find out what to consider for each application before you virtualize it, and learn how to perform VM backup using VMware Data Recovery, Windows patch management using VMware Update Manager, application performance monitoring using VMware Appspeed, and more. Topics include: A Thorough Overview of VMware vSphere 4 Infrastructure Services Application Services Management Services (part of VMware vCenter Server) Virtualizing Windows Server 2008 Choose virtual hardware and learn how to add sufficient CPU and memory Run Microsoft Windows Server 2008 as a guest inside the vSphere environment Protect your applications and data and deliver high availability using Failover Clustering and Windows Network Load Balancing Virtualizing Other Microsoft Applications Active Directory Internet Information Services 7.0 Exchange Server 2007 and 2010 SQL Server 2005 and 2008 SharePoint Server 2007 Remote Desktop Services 2008 R2


Book Synopsis Virtualizing Microsoft Tier 1 Applications with VMware vSphere 4 by : Charles A. Windom

Download or read book Virtualizing Microsoft Tier 1 Applications with VMware vSphere 4 written by Charles A. Windom and published by John Wiley & Sons. This book was released on 2010-08-26 with total page 735 pages. Available in PDF, EPUB and Kindle. Book excerpt: Virtualize mission-critical Microsoft applications How do you safely deploy Tier 1 apps in virtual environments? In this in-depth guide, VMware insiders Charles A. Windom, Hemant Gaidhani, and Alex Fontana show you how. Focusing on Microsoft applications, they guide you step by step through a Proof of Concept for virtualizing Windows Server, Active Directory, Internet Information Services, Exchange Server, SQL Server, SharePoint Server, and Remote Desktop Services—all on the VMware vSphere 4 platform. You'll find out what to consider for each application before you virtualize it, and learn how to perform VM backup using VMware Data Recovery, Windows patch management using VMware Update Manager, application performance monitoring using VMware Appspeed, and more. Topics include: A Thorough Overview of VMware vSphere 4 Infrastructure Services Application Services Management Services (part of VMware vCenter Server) Virtualizing Windows Server 2008 Choose virtual hardware and learn how to add sufficient CPU and memory Run Microsoft Windows Server 2008 as a guest inside the vSphere environment Protect your applications and data and deliver high availability using Failover Clustering and Windows Network Load Balancing Virtualizing Other Microsoft Applications Active Directory Internet Information Services 7.0 Exchange Server 2007 and 2010 SQL Server 2005 and 2008 SharePoint Server 2007 Remote Desktop Services 2008 R2


Hyper-V Network Virtualization Cookbook

Hyper-V Network Virtualization Cookbook

Author: Ryan Boud

Publisher: Packt Publishing Ltd

Published: 2014-11-28

Total Pages: 308

ISBN-13: 1782177817

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If you are a virtualization architect, engineer, or administrator who wants to leverage Hyper-V to create virtual networks (virtual data centers), this is the book for you. Prior knowledge of Hyper-V or a similar solution and a good understanding of the end goals of creating a virtual network is required.


Book Synopsis Hyper-V Network Virtualization Cookbook by : Ryan Boud

Download or read book Hyper-V Network Virtualization Cookbook written by Ryan Boud and published by Packt Publishing Ltd. This book was released on 2014-11-28 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: If you are a virtualization architect, engineer, or administrator who wants to leverage Hyper-V to create virtual networks (virtual data centers), this is the book for you. Prior knowledge of Hyper-V or a similar solution and a good understanding of the end goals of creating a virtual network is required.


Microsoft System Center Virtual Machine Manager 2012 Cookbook

Microsoft System Center Virtual Machine Manager 2012 Cookbook

Author: Edvaldo Alessandro Cardoso

Publisher: Packt Publishing Ltd

Published: 2013-03-26

Total Pages: 527

ISBN-13: 1849686335

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This is a Packt Cookbook, full with over 75 recipes for VMM users to carry out vital tasks quickly and easily.This book is written for solutions architects, technical consultants, administrators, and any other virtualization lover who needs to use Microsoft System Center Virtual Machine Manager in a real world environment.


Book Synopsis Microsoft System Center Virtual Machine Manager 2012 Cookbook by : Edvaldo Alessandro Cardoso

Download or read book Microsoft System Center Virtual Machine Manager 2012 Cookbook written by Edvaldo Alessandro Cardoso and published by Packt Publishing Ltd. This book was released on 2013-03-26 with total page 527 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a Packt Cookbook, full with over 75 recipes for VMM users to carry out vital tasks quickly and easily.This book is written for solutions architects, technical consultants, administrators, and any other virtualization lover who needs to use Microsoft System Center Virtual Machine Manager in a real world environment.


Getting Started with Microsoft Application Virtualization 4.6

Getting Started with Microsoft Application Virtualization 4.6

Author: Augusto Alvarez

Publisher: Packt Pub Limited

Published: 2011

Total Pages: 308

ISBN-13: 9781849681261

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A practical tutorial containing clear, step-by-step explanations of all the concepts required to understand the technology involved in virtualizing your application infrastructure. By taking the reader through relevant real world examples that can be put into practice immediately, this book provides an easy way to plan and design the implementation. Each topic is written defining a common need and developing the process to solve it using Microsoft App-V. This book is written for IT professionals and IT decision makers who want to explore the benefits of implementing and maintaining virtual applications. If you are a system administrator or a consultant who wants to implement and administer App-V, then this book is for you. The detailed steps provided for applying App-V in your organization will work as an easy guide for IT professionals in charge of the operations. It will also meet the expectations of readers who are looking for a simple way of handling their infrastructure and who want to reduce the costs of help desk supports issues.


Book Synopsis Getting Started with Microsoft Application Virtualization 4.6 by : Augusto Alvarez

Download or read book Getting Started with Microsoft Application Virtualization 4.6 written by Augusto Alvarez and published by Packt Pub Limited. This book was released on 2011 with total page 308 pages. Available in PDF, EPUB and Kindle. Book excerpt: A practical tutorial containing clear, step-by-step explanations of all the concepts required to understand the technology involved in virtualizing your application infrastructure. By taking the reader through relevant real world examples that can be put into practice immediately, this book provides an easy way to plan and design the implementation. Each topic is written defining a common need and developing the process to solve it using Microsoft App-V. This book is written for IT professionals and IT decision makers who want to explore the benefits of implementing and maintaining virtual applications. If you are a system administrator or a consultant who wants to implement and administer App-V, then this book is for you. The detailed steps provided for applying App-V in your organization will work as an easy guide for IT professionals in charge of the operations. It will also meet the expectations of readers who are looking for a simple way of handling their infrastructure and who want to reduce the costs of help desk supports issues.