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Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.
Book Synopsis Essentials of Fire Department Customer Service by : Alan V. Brunacini
Download or read book Essentials of Fire Department Customer Service written by Alan V. Brunacini and published by Fire Protection Publication. This book was released on 1996 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.
The expert instructors at the Seattle Fire Department offer a comprehensive explanation of how to develop and implement an effective air management program for departments of any size. This handbook includes examples from international departments, the newest technology breakthroughs, and more.
Book Synopsis Air Management for the Fire Service by : Mike Gagliano
Download or read book Air Management for the Fire Service written by Mike Gagliano and published by Fire Engineering Books. This book was released on 2008 with total page 684 pages. Available in PDF, EPUB and Kindle. Book excerpt: The expert instructors at the Seattle Fire Department offer a comprehensive explanation of how to develop and implement an effective air management program for departments of any size. This handbook includes examples from international departments, the newest technology breakthroughs, and more.
"Simple text and photographs describe fire fighters and their role in our communities"--Provided by publisher.
Book Synopsis Firefighters Help by : Dee Ready
Download or read book Firefighters Help written by Dee Ready and published by Capstone Classroom. This book was released on 2013 with total page 25 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Simple text and photographs describe fire fighters and their role in our communities"--Provided by publisher.
Download or read book Fire Data Analysis Handbook written by and published by FEMA. This book was released on with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt:
The purpose of this manual is to assist fire service leaders in examining the future, the role of the fire service in that future, and ways to "get there from here." It is designed to provide a fire chief, a public information officer, and other leaders in the fire service with guidance and tips on marketing a department and its services to the local customers: the citizens and organization served gy the department
Book Synopsis Strategies for Marketing your Fire Department Today and Beyond by : U. S. Fire Administration
Download or read book Strategies for Marketing your Fire Department Today and Beyond written by U. S. Fire Administration and published by FEMA. This book was released on 2013-02-21 with total page 90 pages. Available in PDF, EPUB and Kindle. Book excerpt: The purpose of this manual is to assist fire service leaders in examining the future, the role of the fire service in that future, and ways to "get there from here." It is designed to provide a fire chief, a public information officer, and other leaders in the fire service with guidance and tips on marketing a department and its services to the local customers: the citizens and organization served gy the department
The third edition of Legal Considerations for Fire & Emergency Services is a reader-friendly guide to the challenging legal issues that firefighters and emergency service personnel encounter. Written by J. Curtis Varone, a practicing attorney as well as an experienced firefighter, this book explores such key topics as fire department liability, search and seizure, sovereign immunity, overtime laws, collective bargaining, OSHA compliance, workers’ compensation, physical abilities testing, medical examinations, drug testing, discrimination, and sexual harassment. It is a perfect textbook for any course on fire service law as well as an indispensable desk reference for day-to-day fire department administration. Features of the new 3rd Edition: • Updated cases on several topics including residency requirements, employment discrimination, and more • Expanded treatment of hot topics such as digital imagery, social media, and electronic surveillance • Meets the latest requirements for FESHE’s Legal Aspects of the Fire Service curriculum • Many new photos and graphics to help connect cases to day-to-day issues in the fire service • Coverage of recent changes to search and seizure law, use of digital photos and social media by emergency personnel, and fire department liability
Book Synopsis Legal Considerations for Fire and Emergency Services, 3rd Edition by : J. Curtis Varone
Download or read book Legal Considerations for Fire and Emergency Services, 3rd Edition written by J. Curtis Varone and published by Fire Engineering Books. This book was released on 2014-09-05 with total page 728 pages. Available in PDF, EPUB and Kindle. Book excerpt: The third edition of Legal Considerations for Fire & Emergency Services is a reader-friendly guide to the challenging legal issues that firefighters and emergency service personnel encounter. Written by J. Curtis Varone, a practicing attorney as well as an experienced firefighter, this book explores such key topics as fire department liability, search and seizure, sovereign immunity, overtime laws, collective bargaining, OSHA compliance, workers’ compensation, physical abilities testing, medical examinations, drug testing, discrimination, and sexual harassment. It is a perfect textbook for any course on fire service law as well as an indispensable desk reference for day-to-day fire department administration. Features of the new 3rd Edition: • Updated cases on several topics including residency requirements, employment discrimination, and more • Expanded treatment of hot topics such as digital imagery, social media, and electronic surveillance • Meets the latest requirements for FESHE’s Legal Aspects of the Fire Service curriculum • Many new photos and graphics to help connect cases to day-to-day issues in the fire service • Coverage of recent changes to search and seizure law, use of digital photos and social media by emergency personnel, and fire department liability
“Be brave. Be kind. Fight fires.” That’s the motto of firefighters, like Hersch Wilson, who spend their lives walking toward, rather than away from, danger and suffering. As in Zen practice, firefighters are trained to be fully in the moment and present to each heartbeat, each life at hand. In this unique collection of true stories and practical wisdom, Wilson shares the Zen-like techniques that allow people like him to stay grounded while navigating danger, comforting others, and coping with their personal response to each crisis. Every life contains the unexpected and the unwelcome. How you cope with those inevitable events, more than the events themselves, defines the quality of your life. Firefighter Zen is an invaluable guide to meeting every day with your best calm, resilient, and optimistic self.
Book Synopsis Firefighter Zen by : Hersch Wilson
Download or read book Firefighter Zen written by Hersch Wilson and published by New World Library. This book was released on 2020-05-26 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Be brave. Be kind. Fight fires.” That’s the motto of firefighters, like Hersch Wilson, who spend their lives walking toward, rather than away from, danger and suffering. As in Zen practice, firefighters are trained to be fully in the moment and present to each heartbeat, each life at hand. In this unique collection of true stories and practical wisdom, Wilson shares the Zen-like techniques that allow people like him to stay grounded while navigating danger, comforting others, and coping with their personal response to each crisis. Every life contains the unexpected and the unwelcome. How you cope with those inevitable events, more than the events themselves, defines the quality of your life. Firefighter Zen is an invaluable guide to meeting every day with your best calm, resilient, and optimistic self.
This book serves as a guide for the seasoned veteran, the new firefighter and everyone in between, bringing them together for what it all takes to have that love for the job. Each chapter addresses the next step in the leadership chain that is necessary for a fire service professional to succeed. The chapters are as follows: Our Mission; The Firefighter; The Company Officer; The Chief; Our Two Families; Sweating the Small Stuff; Changing Shirts-The Promotion; What September 11th Did For Us-The Good and the Bad; Ceremonies; Marketing Your Fire Department; Making It All Happen-Embracing Success; Have You Forgotten.
Book Synopsis Pride & Ownership by : Rick Lasky
Download or read book Pride & Ownership written by Rick Lasky and published by PennWell Books. This book was released on 2006 with total page 319 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book serves as a guide for the seasoned veteran, the new firefighter and everyone in between, bringing them together for what it all takes to have that love for the job. Each chapter addresses the next step in the leadership chain that is necessary for a fire service professional to succeed. The chapters are as follows: Our Mission; The Firefighter; The Company Officer; The Chief; Our Two Families; Sweating the Small Stuff; Changing Shirts-The Promotion; What September 11th Did For Us-The Good and the Bad; Ceremonies; Marketing Your Fire Department; Making It All Happen-Embracing Success; Have You Forgotten.
Bridge the gap between where you are and where you want to be. Do you have the knowledge, skills, and abilities to evaluate behavior, performance, and readiness? Read Mastering the Fire Service Assessment Center to identify what you need to learn and understand how to learn it. There is no way you can read and reflect on the wisdom in these pages and not become a better person and a better firefighter. Why Read This Book? The American fire service is facing a new normal fueled by mass exodus, influx of new generations of firefighters, a lack of hands-on leadership training, sweeping changes in mission, decimated budgets, and the genetics of task-oriented, reactive forefathers. The greatest and perhaps only area that we can affect directly is hands-on, inspiring, realistic, and useful training for our aspiring and incumbent leaders. This book will help you regardless of the fire officer rank you seek. It will help you know where you need to improve, how to develop a specific personal plan to become an excellent officer, and how to do well with whatever assessment center exercises throw at you. NEW MATERIAL in this second edition: --Enjoy reading “Wisdom from the Masters” from 18 fire service luminaries. They provide invaluable insights and challenges you will face as you prepare to promote, whether for the first time as a company officer or up the chain as a chief officer. --Learn lessons from thousands of students from the past 12 years whose feedback will benefit you in this second edition. --Benefit from the many new elements in this book, including relevant articles, additional exercises, and content regarding the dimensions of leadership, management, and emergency operations. The complexities of being a fire officer in the 21st century require an undercurrent of humility while continually pursuing mastery of leading in the modern fire service. Learn how to lead the modern-day firefighter in a modern world, with modern technology, modern fire behavior, and modern sociopolitical and economic challenges. Many firefighters ask themselves if they really want to do this job, but nothing is as professionally rewarding and challenging as leading others in battle to save lives! “This book will give you the greatest probability of success in your assessment center process.” —Bobby Halton, editor-in-chief, Fire Engineering magazine
Book Synopsis Mastering the Fire Service Assessment Center, 2nd Ed by : Anthony Kastros
Download or read book Mastering the Fire Service Assessment Center, 2nd Ed written by Anthony Kastros and published by Fire Engineering Books. This book was released on 2018-04-16 with total page 498 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bridge the gap between where you are and where you want to be. Do you have the knowledge, skills, and abilities to evaluate behavior, performance, and readiness? Read Mastering the Fire Service Assessment Center to identify what you need to learn and understand how to learn it. There is no way you can read and reflect on the wisdom in these pages and not become a better person and a better firefighter. Why Read This Book? The American fire service is facing a new normal fueled by mass exodus, influx of new generations of firefighters, a lack of hands-on leadership training, sweeping changes in mission, decimated budgets, and the genetics of task-oriented, reactive forefathers. The greatest and perhaps only area that we can affect directly is hands-on, inspiring, realistic, and useful training for our aspiring and incumbent leaders. This book will help you regardless of the fire officer rank you seek. It will help you know where you need to improve, how to develop a specific personal plan to become an excellent officer, and how to do well with whatever assessment center exercises throw at you. NEW MATERIAL in this second edition: --Enjoy reading “Wisdom from the Masters” from 18 fire service luminaries. They provide invaluable insights and challenges you will face as you prepare to promote, whether for the first time as a company officer or up the chain as a chief officer. --Learn lessons from thousands of students from the past 12 years whose feedback will benefit you in this second edition. --Benefit from the many new elements in this book, including relevant articles, additional exercises, and content regarding the dimensions of leadership, management, and emergency operations. The complexities of being a fire officer in the 21st century require an undercurrent of humility while continually pursuing mastery of leading in the modern fire service. Learn how to lead the modern-day firefighter in a modern world, with modern technology, modern fire behavior, and modern sociopolitical and economic challenges. Many firefighters ask themselves if they really want to do this job, but nothing is as professionally rewarding and challenging as leading others in battle to save lives! “This book will give you the greatest probability of success in your assessment center process.” —Bobby Halton, editor-in-chief, Fire Engineering magazine
Risk management is one of the most important but frequently ignored fireground management skills. The volunteer fire service is particularly vulnerable because of a lack of understanding and training in a risk management system, why we need it, how it works, and how to use it. What are some risk reduction strategies? How do you identify risks and dangers and how they affect firefighters? How do you control those risks and limit danger to firefighters? How often have firefighters taken unnecessary risks? Firefighting is a dangerous job, but risks need to be measured against the capabilities of the responding firefighters. Do their capabilities match the immediate needs of the size-up? What about your personal capabilities? Are you truly prepared? "Joe Nedder knows risk, safety, and firefighting and brings clarity to often diametrically opposing objectives. Joe writes with clarity and insight gained from real-world experience and skin in the game. Managing Risk in the Volunteer Fire Department is a must-read for every firefighter, career or volunteer!" —Chief Bobby Halton, editorial director, Clarion Fire Rescue Group, and educational director, FDIC International "Everything you want to know about managing risk in your volunteer department is here in this new book by Joe Nedder, who dedicated his fire service career to providing better training for volunteer fire departments. He understands the specialized needs of departments big and small and tailors his teaching to encompass departments across North America." —Diane Rothschild, executive editor, Fire Engineering, and conference director, FDIC International
Book Synopsis Managing Risk in the Volunteer Fire Service by : Joe Nedder
Download or read book Managing Risk in the Volunteer Fire Service written by Joe Nedder and published by Fire Engineering Books. This book was released on 2020-06-16 with total page 176 pages. Available in PDF, EPUB and Kindle. Book excerpt: Risk management is one of the most important but frequently ignored fireground management skills. The volunteer fire service is particularly vulnerable because of a lack of understanding and training in a risk management system, why we need it, how it works, and how to use it. What are some risk reduction strategies? How do you identify risks and dangers and how they affect firefighters? How do you control those risks and limit danger to firefighters? How often have firefighters taken unnecessary risks? Firefighting is a dangerous job, but risks need to be measured against the capabilities of the responding firefighters. Do their capabilities match the immediate needs of the size-up? What about your personal capabilities? Are you truly prepared? "Joe Nedder knows risk, safety, and firefighting and brings clarity to often diametrically opposing objectives. Joe writes with clarity and insight gained from real-world experience and skin in the game. Managing Risk in the Volunteer Fire Department is a must-read for every firefighter, career or volunteer!" —Chief Bobby Halton, editorial director, Clarion Fire Rescue Group, and educational director, FDIC International "Everything you want to know about managing risk in your volunteer department is here in this new book by Joe Nedder, who dedicated his fire service career to providing better training for volunteer fire departments. He understands the specialized needs of departments big and small and tailors his teaching to encompass departments across North America." —Diane Rothschild, executive editor, Fire Engineering, and conference director, FDIC International
