No More Team Drama

No More Team Drama

Author: Joe Mull

Publisher: Createspace Independent Publishing Platform

Published: 2018-04-28

Total Pages: 166

ISBN-13: 9781717552280

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Are you a leader who is tired of your time, attention, and energy getting devoured by team drama? Gossip. Infighting. Complaints. Cliques. Drama is what occurs when team members aren't given the tools or support they need to rise above stress, selfishness, and disagreements. Team drama wreaks havoc on organizational health. It damages morale, productivity, engagement, and retention. Drama leads to customer complaints, lost revenue, and a talent exodus. It also sucks the life out of every manager it touches, monopolizing their time and obliterating their spirit. This is why leaders at every level, in every industry, have a duty to build team unity and prevent team drama. No More Team Drama deftly merges research in psychology, organizational development, and employee engagement with the author's practical experience training front-line leaders from all over the U.S. The result is an indispensable manual on improving the quality of interactions between employees in the workplace. Cure for the Common Leader author Joe Mull describes exactly how to transform a group of employees into a band of collaborators committed to working hard, getting along, and wowing customers. In other words: No. More. Team. Drama. -------- "Yes, yes, yes! Joe has smartly and frankly addressed behaviors that suck the energy out of so many at work, providing us all credible, doable fixes. No More Team Drama should be required for anyone serious about creating healthy company cultures!" - Suzanne Malausky, Director of Culture and Talent Management, MedExpress, an Optum Company "Using proven ideas and presented in a real-world, read-it-and-use-it format, No More Team Drama is a treasure trove of resources and expert ideas to improve employee engagement, customer experience, and co-worker connections." - Vicki Hess, Author, Shift to Professional Paradise and 6 Shortcuts to Employee Engagement "I spent 20 years leading professional baseball organizations. I can attest that this book explains simply how to develop a workforce that models the best, most successful teams in sports. Joe mixes Gladwell-like stories and research with real-world experiences, so that you learn how to develop workplace teams that get along, while getting the job done." - Skip Weisman, Author, Overcoming The 7 Deadliest Communication SINs: A New Standard for Workplace Communication


Book Synopsis No More Team Drama by : Joe Mull

Download or read book No More Team Drama written by Joe Mull and published by Createspace Independent Publishing Platform. This book was released on 2018-04-28 with total page 166 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you a leader who is tired of your time, attention, and energy getting devoured by team drama? Gossip. Infighting. Complaints. Cliques. Drama is what occurs when team members aren't given the tools or support they need to rise above stress, selfishness, and disagreements. Team drama wreaks havoc on organizational health. It damages morale, productivity, engagement, and retention. Drama leads to customer complaints, lost revenue, and a talent exodus. It also sucks the life out of every manager it touches, monopolizing their time and obliterating their spirit. This is why leaders at every level, in every industry, have a duty to build team unity and prevent team drama. No More Team Drama deftly merges research in psychology, organizational development, and employee engagement with the author's practical experience training front-line leaders from all over the U.S. The result is an indispensable manual on improving the quality of interactions between employees in the workplace. Cure for the Common Leader author Joe Mull describes exactly how to transform a group of employees into a band of collaborators committed to working hard, getting along, and wowing customers. In other words: No. More. Team. Drama. -------- "Yes, yes, yes! Joe has smartly and frankly addressed behaviors that suck the energy out of so many at work, providing us all credible, doable fixes. No More Team Drama should be required for anyone serious about creating healthy company cultures!" - Suzanne Malausky, Director of Culture and Talent Management, MedExpress, an Optum Company "Using proven ideas and presented in a real-world, read-it-and-use-it format, No More Team Drama is a treasure trove of resources and expert ideas to improve employee engagement, customer experience, and co-worker connections." - Vicki Hess, Author, Shift to Professional Paradise and 6 Shortcuts to Employee Engagement "I spent 20 years leading professional baseball organizations. I can attest that this book explains simply how to develop a workforce that models the best, most successful teams in sports. Joe mixes Gladwell-like stories and research with real-world experiences, so that you learn how to develop workplace teams that get along, while getting the job done." - Skip Weisman, Author, Overcoming The 7 Deadliest Communication SINs: A New Standard for Workplace Communication

Stop Workplace Drama

Stop Workplace Drama

Author: Marlene Chism

Publisher: John Wiley & Sons

Published: 2011-01-06

Total Pages: 240

ISBN-13: 0470948752

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Overcome the interpersonal challenges holding your business back Is your workplace riddled with gossip, power struggles, and confusion? Do you seek clarity in your management and cohesiveness in your team? Do you have a personal obstacle affecting your professional success? If so, there is good news-help is on the way. Stop Workplace Drama offers down-to-earth, practical methods to help business owners, entrepreneurs, and private practice professionals maximize success, increase productivity, and improve teamwork and personal performance. Identify "drama" barriers and help your employees break free to experience higher personal effectiveness and increased productivity Each of the eight points is full of universal and practical principles any business leader, sales director or entrepreneur can put to use immediately Author Marlene Chism has shared her signature process with organizations such as McDonalds and NASA When you're in the thick of business competition, you and your team need to function freely without internal conflicts, confusions, or rivalries. Stop Workplace Drama ensures that your employees will be able to give their best to create a healthy, profitable workplace.


Book Synopsis Stop Workplace Drama by : Marlene Chism

Download or read book Stop Workplace Drama written by Marlene Chism and published by John Wiley & Sons. This book was released on 2011-01-06 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Overcome the interpersonal challenges holding your business back Is your workplace riddled with gossip, power struggles, and confusion? Do you seek clarity in your management and cohesiveness in your team? Do you have a personal obstacle affecting your professional success? If so, there is good news-help is on the way. Stop Workplace Drama offers down-to-earth, practical methods to help business owners, entrepreneurs, and private practice professionals maximize success, increase productivity, and improve teamwork and personal performance. Identify "drama" barriers and help your employees break free to experience higher personal effectiveness and increased productivity Each of the eight points is full of universal and practical principles any business leader, sales director or entrepreneur can put to use immediately Author Marlene Chism has shared her signature process with organizations such as McDonalds and NASA When you're in the thick of business competition, you and your team need to function freely without internal conflicts, confusions, or rivalries. Stop Workplace Drama ensures that your employees will be able to give their best to create a healthy, profitable workplace.

No Ego

No Ego

Author: Cy Wakeman

Publisher: St. Martin's Press

Published: 2017-09-19

Total Pages: 223

ISBN-13: 125014406X

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New York Times bestselling author and leadership trainer says: Getting your employees to do their work shouldn't have to be so much, well, work!


Book Synopsis No Ego by : Cy Wakeman

Download or read book No Ego written by Cy Wakeman and published by St. Martin's Press. This book was released on 2017-09-19 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York Times bestselling author and leadership trainer says: Getting your employees to do their work shouldn't have to be so much, well, work!

Reality-Based Leadership

Reality-Based Leadership

Author: Cy Wakeman

Publisher: John Wiley & Sons

Published: 2010-09-21

Total Pages: 199

ISBN-13: 0470613505

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Leadership strategies grounded in reality and focused on results Recent polls show that 71% of workers think about quitting their jobs every day. That number would be shocking-if people actually were quitting. Worse, they go to work, punching time clocks and collecting pay checks, while completely checked out emotionally. In Reality-Based Leadership, expert Fast Company blogger Cy Wakeman reveals how to be the kind of leader who changes the way people think about and perceive their circumstances-one who deals with the facts, clarifies roles, gives clear and direct feedback, and insists that everyone do the same-without drama or defensiveness. Filled with dynamic examples, innovative tools, and diagnostic tests, this book shows you how to become a Reality-Based Leader, revealing how to: Uncover destructive thought patterns with yourself and others Diffuse drama and lead the person in front of you Stop managing and start leading, empowering others to focus on facts and think for themselves Equipped with a facts-based, confident approach, you will free yourself from the frustrations you face at work and transform yourself into a Reality-Based Leader, with the ability to liberate and inspire others.


Book Synopsis Reality-Based Leadership by : Cy Wakeman

Download or read book Reality-Based Leadership written by Cy Wakeman and published by John Wiley & Sons. This book was released on 2010-09-21 with total page 199 pages. Available in PDF, EPUB and Kindle. Book excerpt: Leadership strategies grounded in reality and focused on results Recent polls show that 71% of workers think about quitting their jobs every day. That number would be shocking-if people actually were quitting. Worse, they go to work, punching time clocks and collecting pay checks, while completely checked out emotionally. In Reality-Based Leadership, expert Fast Company blogger Cy Wakeman reveals how to be the kind of leader who changes the way people think about and perceive their circumstances-one who deals with the facts, clarifies roles, gives clear and direct feedback, and insists that everyone do the same-without drama or defensiveness. Filled with dynamic examples, innovative tools, and diagnostic tests, this book shows you how to become a Reality-Based Leader, revealing how to: Uncover destructive thought patterns with yourself and others Diffuse drama and lead the person in front of you Stop managing and start leading, empowering others to focus on facts and think for themselves Equipped with a facts-based, confident approach, you will free yourself from the frustrations you face at work and transform yourself into a Reality-Based Leader, with the ability to liberate and inspire others.

No-Drama Leadership

No-Drama Leadership

Author: Marlene Chism

Publisher: Routledge

Published: 2016-11-03

Total Pages: 222

ISBN-13: 1351861026

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Choice. Power. Speed. Today's leaders continually face these forces. But with too many choices, too much power, and too much speed, leaders often make decisions in a heightened state of emotion (and drama). Hasty decisions are often poor ones and in this climate there is no place to hide. Privacy is a thing of the past; the days of covering up or ignoring a problem are over. In today's transparent culture, the decision making of leaders is more vulnerable then ever-and it is more critical than ever to get it right. Marlene Chism's No-Drama Leadership introduces just the model the corporate world needs. Using case studies, checklists, and examples from various levels of hierarchy in leadership and from a variety of industries, Chism introduces the mindset shifts and practical skills needed to develop enlightened leaders, whose decision making flows from a much more grounded and aligned place. You will learn how to: Identify the signs of misalignment Increase your leadership effectiveness Use four quadrants of change as a catalyst for leadership growth Increase employee engagement Tap into the gifts and talents of your employees Communicate strategically Create a culture of accountability Increase innovation and productivity through empowerment Today's leader needs more than position, power, or business acumen. Today's leader needs more than self-management, communication skills, or emotional intelligence. We need leaders who are aligned, aware, and accountable, who balance choice and power with wisdom and responsibility-leaders who embrace and embody both the inner game of leadership growth with the outer game of business results, modeling both the mindsets and actions that transform the cultures they lead.


Book Synopsis No-Drama Leadership by : Marlene Chism

Download or read book No-Drama Leadership written by Marlene Chism and published by Routledge. This book was released on 2016-11-03 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Choice. Power. Speed. Today's leaders continually face these forces. But with too many choices, too much power, and too much speed, leaders often make decisions in a heightened state of emotion (and drama). Hasty decisions are often poor ones and in this climate there is no place to hide. Privacy is a thing of the past; the days of covering up or ignoring a problem are over. In today's transparent culture, the decision making of leaders is more vulnerable then ever-and it is more critical than ever to get it right. Marlene Chism's No-Drama Leadership introduces just the model the corporate world needs. Using case studies, checklists, and examples from various levels of hierarchy in leadership and from a variety of industries, Chism introduces the mindset shifts and practical skills needed to develop enlightened leaders, whose decision making flows from a much more grounded and aligned place. You will learn how to: Identify the signs of misalignment Increase your leadership effectiveness Use four quadrants of change as a catalyst for leadership growth Increase employee engagement Tap into the gifts and talents of your employees Communicate strategically Create a culture of accountability Increase innovation and productivity through empowerment Today's leader needs more than position, power, or business acumen. Today's leader needs more than self-management, communication skills, or emotional intelligence. We need leaders who are aligned, aware, and accountable, who balance choice and power with wisdom and responsibility-leaders who embrace and embody both the inner game of leadership growth with the outer game of business results, modeling both the mindsets and actions that transform the cultures they lead.

Stop the Drama! the Ultimate Guide to Female Teams

Stop the Drama! the Ultimate Guide to Female Teams

Author: Doc Robyn Odegaard

Publisher:

Published: 2011-10

Total Pages: 258

ISBN-13: 9780984658107

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Every female athlete, her coaches, parents, teachers, and administrators will find Stop The Drama! invaluable as they navigate the stormy waters of team conflict and strive to reach their full potential, on and off the field, and beyond: We are failing young women by not providing them the skills they need to deal with conflict in a productive way. They aren't taught the communication skills needed to have tough conversations, work through issues, and move on. They aren't held accountable to owning their feelings and speaking directly to the person with whom they have an issue. Sadly, the negative communication of cattiness and drama is encouraged and glorified on reality TV. This doesn't serve women well in college and it isn't doing them any favors in the corporate world. Young women need a new set of communication skills to transform the way they handle conflict. To break the cycle of using drama to deal with conflict, young women need to understand the process of developing a team communication fingerprint, addressing existing issues, agreeing on how to work through problems in the future and how to hold each other accountable (to not use gossip, backstabbing, and catty behavior). It isn't easy, but it is possible. In this book, you are going to find tips, ideas, and thought-starters to help you do just that: Stop The Drama!


Book Synopsis Stop the Drama! the Ultimate Guide to Female Teams by : Doc Robyn Odegaard

Download or read book Stop the Drama! the Ultimate Guide to Female Teams written by Doc Robyn Odegaard and published by . This book was released on 2011-10 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every female athlete, her coaches, parents, teachers, and administrators will find Stop The Drama! invaluable as they navigate the stormy waters of team conflict and strive to reach their full potential, on and off the field, and beyond: We are failing young women by not providing them the skills they need to deal with conflict in a productive way. They aren't taught the communication skills needed to have tough conversations, work through issues, and move on. They aren't held accountable to owning their feelings and speaking directly to the person with whom they have an issue. Sadly, the negative communication of cattiness and drama is encouraged and glorified on reality TV. This doesn't serve women well in college and it isn't doing them any favors in the corporate world. Young women need a new set of communication skills to transform the way they handle conflict. To break the cycle of using drama to deal with conflict, young women need to understand the process of developing a team communication fingerprint, addressing existing issues, agreeing on how to work through problems in the future and how to hold each other accountable (to not use gossip, backstabbing, and catty behavior). It isn't easy, but it is possible. In this book, you are going to find tips, ideas, and thought-starters to help you do just that: Stop The Drama!

Ask a Manager

Ask a Manager

Author: Alison Green

Publisher: Ballantine Books

Published: 2018-05-01

Total Pages: 304

ISBN-13: 0399181822

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From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together


Book Synopsis Ask a Manager by : Alison Green

Download or read book Ask a Manager written by Alison Green and published by Ballantine Books. This book was released on 2018-05-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Drama Ministry

Drama Ministry

Author: Steve Pederson

Publisher: Zondervan

Published: 1999

Total Pages: 196

ISBN-13: 0310219450

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Practical help for church drama directors is only one of the features of this book. The text also includes: directing procedures, advice on building a drama team, actor training tips, script writing, and more, as well as a CD-ROM of staging examples.


Book Synopsis Drama Ministry by : Steve Pederson

Download or read book Drama Ministry written by Steve Pederson and published by Zondervan. This book was released on 1999 with total page 196 pages. Available in PDF, EPUB and Kindle. Book excerpt: Practical help for church drama directors is only one of the features of this book. The text also includes: directing procedures, advice on building a drama team, actor training tips, script writing, and more, as well as a CD-ROM of staging examples.

Legendborn

Legendborn

Author: Tracy Deonn

Publisher: Simon and Schuster

Published: 2020-09-15

Total Pages: 544

ISBN-13: 153444162X

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An Instant New York Times Bestseller! Winner of the Coretta Scott King - John Steptoe for New Talent Author Award Filled with mystery and an intriguingly rich magic system, Tracy Deonn’s YA contemporary fantasy reinvents the King Arthur legend and “braids together Southern folk traditions and Black Girl Magic into a searing modern tale of grief, power, and self-discovery” (Dhonielle Clayton, New York Times bestselling author of The Belles). After her mother dies in an accident, sixteen-year-old Bree Matthews wants nothing to do with her family memories or childhood home. A residential program for bright high schoolers at UNC–Chapel Hill seems like the perfect escape—until Bree witnesses a magical attack her very first night on campus. A flying demon feeding on human energies. A secret society of so called “Legendborn” students that hunt the creatures down. And a mysterious teenage mage who calls himself a “Merlin” and who attempts—and fails—to wipe Bree’s memory of everything she saw. The mage’s failure unlocks Bree’s own unique magic and a buried memory with a hidden connection: the night her mother died, another Merlin was at the hospital. Now that Bree knows there’s more to her mother’s death than what’s on the police report, she’ll do whatever it takes to find out the truth, even if that means infiltrating the Legendborn as one of their initiates. She recruits Nick, a self-exiled Legendborn with his own grudge against the group, and their reluctant partnership pulls them deeper into the society’s secrets—and closer to each other. But when the Legendborn reveal themselves as the descendants of King Arthur’s knights and explain that a magical war is coming, Bree has to decide how far she’ll go for the truth and whether she should use her magic to take the society down—or join the fight.


Book Synopsis Legendborn by : Tracy Deonn

Download or read book Legendborn written by Tracy Deonn and published by Simon and Schuster. This book was released on 2020-09-15 with total page 544 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Instant New York Times Bestseller! Winner of the Coretta Scott King - John Steptoe for New Talent Author Award Filled with mystery and an intriguingly rich magic system, Tracy Deonn’s YA contemporary fantasy reinvents the King Arthur legend and “braids together Southern folk traditions and Black Girl Magic into a searing modern tale of grief, power, and self-discovery” (Dhonielle Clayton, New York Times bestselling author of The Belles). After her mother dies in an accident, sixteen-year-old Bree Matthews wants nothing to do with her family memories or childhood home. A residential program for bright high schoolers at UNC–Chapel Hill seems like the perfect escape—until Bree witnesses a magical attack her very first night on campus. A flying demon feeding on human energies. A secret society of so called “Legendborn” students that hunt the creatures down. And a mysterious teenage mage who calls himself a “Merlin” and who attempts—and fails—to wipe Bree’s memory of everything she saw. The mage’s failure unlocks Bree’s own unique magic and a buried memory with a hidden connection: the night her mother died, another Merlin was at the hospital. Now that Bree knows there’s more to her mother’s death than what’s on the police report, she’ll do whatever it takes to find out the truth, even if that means infiltrating the Legendborn as one of their initiates. She recruits Nick, a self-exiled Legendborn with his own grudge against the group, and their reluctant partnership pulls them deeper into the society’s secrets—and closer to each other. But when the Legendborn reveal themselves as the descendants of King Arthur’s knights and explain that a magical war is coming, Bree has to decide how far she’ll go for the truth and whether she should use her magic to take the society down—or join the fight.

Creating a Drama-Free Workplace

Creating a Drama-Free Workplace

Author: Anna Maravelas

Publisher: Red Wheel/Weiser

Published: 2020-01-01

Total Pages: 226

ISBN-13: 1632657759

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“Maravelas is the best source on workplace irritability and tension.” —Matt Villano, New York Times The human longing for respect and dignity is deep and pervasive. Yet, while resolving more than 300 workplace conflicts, author Anna Maravelas has met thousands of individuals struggling with tension and mistrust. Creating a Drama-Free Workplace contains strategies to avoid and reverse these troubling trends. Learn why trust and connectedness slip through our fingers despite our yearnings for workplaces that are grounded in collaboration and success. Stop common missteps before they walk out the door with your most valuable assets—trust, morale, and productivity. You can create the environments you desire and deserve with these proven skills grounded in neuroscience. In this book you will learn how to: Take the drama out of disagreement and enhance your ability to problem solve. Eliminate the 5 root causes of workplace tension. Be hard on the problem and soft on the people and create lasting alliances. Preserve your integrity by talking to people rather than about them. Replace bitterness about the past with a shared responsibility for the future. Knowing how to transform conflict into collaboration affects the outcome of every interaction, challenge, and opportunity.


Book Synopsis Creating a Drama-Free Workplace by : Anna Maravelas

Download or read book Creating a Drama-Free Workplace written by Anna Maravelas and published by Red Wheel/Weiser. This book was released on 2020-01-01 with total page 226 pages. Available in PDF, EPUB and Kindle. Book excerpt: “Maravelas is the best source on workplace irritability and tension.” —Matt Villano, New York Times The human longing for respect and dignity is deep and pervasive. Yet, while resolving more than 300 workplace conflicts, author Anna Maravelas has met thousands of individuals struggling with tension and mistrust. Creating a Drama-Free Workplace contains strategies to avoid and reverse these troubling trends. Learn why trust and connectedness slip through our fingers despite our yearnings for workplaces that are grounded in collaboration and success. Stop common missteps before they walk out the door with your most valuable assets—trust, morale, and productivity. You can create the environments you desire and deserve with these proven skills grounded in neuroscience. In this book you will learn how to: Take the drama out of disagreement and enhance your ability to problem solve. Eliminate the 5 root causes of workplace tension. Be hard on the problem and soft on the people and create lasting alliances. Preserve your integrity by talking to people rather than about them. Replace bitterness about the past with a shared responsibility for the future. Knowing how to transform conflict into collaboration affects the outcome of every interaction, challenge, and opportunity.