Open Source Network Administration

Open Source Network Administration

Author: James M. Kretchmar

Publisher: Prentice Hall Professional

Published: 2004

Total Pages: 260

ISBN-13: 9780130462107

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This book describes open source tools commonly used in network administration. Open source tools are a popular choice for network administration because they are a good fit for many organizations. This volume brings together a collection of these tools in a single reference for the networkadministrator.


Book Synopsis Open Source Network Administration by : James M. Kretchmar

Download or read book Open Source Network Administration written by James M. Kretchmar and published by Prentice Hall Professional. This book was released on 2004 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes open source tools commonly used in network administration. Open source tools are a popular choice for network administration because they are a good fit for many organizations. This volume brings together a collection of these tools in a single reference for the networkadministrator.


Utilizing Open Source Tools for Online Teaching and Learning: Applying Linux Technologies

Utilizing Open Source Tools for Online Teaching and Learning: Applying Linux Technologies

Author: Chao, Lee

Publisher: IGI Global

Published: 2009-05-31

Total Pages: 364

ISBN-13: 1605663778

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"This book covers strategies on using and evaluating open source products for online teaching and learning systems"--Provided by publisher.


Book Synopsis Utilizing Open Source Tools for Online Teaching and Learning: Applying Linux Technologies by : Chao, Lee

Download or read book Utilizing Open Source Tools for Online Teaching and Learning: Applying Linux Technologies written by Chao, Lee and published by IGI Global. This book was released on 2009-05-31 with total page 364 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book covers strategies on using and evaluating open source products for online teaching and learning systems"--Provided by publisher.


100 Principles of Game Design

100 Principles of Game Design

Author: Anand Deveriya

Publisher: Cisco Press

Published: 2005-09-27

Total Pages: 1001

ISBN-13: 0133798739

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The all-in-one practical guide to supporting your Cisco network Provides detailed tips for using freeware and open-source tools readily available from the Internet, including the reasons behind choosing a particular tool Refer to a single source for common Cisco network administration issues Dedicated section for network security aids administrators in effectively dealing with security issues Deploy fully functional RADIUS and TACACS+ for servers for controlling access to Cisco devices Deploy Linux- and Windows-based syslog servers to centrally collect syslog information generated by Cisco devices Deploy Linux- and Windows-based network monitoring systems to monitor interface traffic through Cisco devices including routers, switches, VPN concentrators, and Cisco PIX® firewalls Use the trending feature of network monitoring systems for long-term network analysis and capacity planning Automatically detect and report configuration changes on Cisco IOS® Software-based devices and Cisco PIX firewalls Deploy Cisco-based VPNs in mixed environments using Linux- and Windows-based VPN servers Network Administrators Survival Guide solves many common network administration problems by providing administrators with an all-in-one practical guide to supporting Cisco® networks using freeware tools. It is a single reference source that explains particular issues, their significance for administrators, and the installation and configuration process for the tools. The solutions are Cisco centric and provide detail not available in generic online information. Network Administrators Survival Guide emphasizes solutions for network managers and administrators of small to medium-sized businesses and enterprises. Each chapter is broadly based on a network administration function, starting with an overview of the topic, followed by the methodology involved to accomplish that function. This includes the tools available, why they are the right choice, and their installation, configuration, and usage methods. For any given function, Network Administrators Survival Guide covers both Windows- and Linux-based tools as appropriate. Most of the Windows-based tools offer the advantage of GUI for ease of use, whereas the Linux-based tools are command-line based and can be used in automated scripts. Both are significant for network administrators. Based on author Anand Deveriya’s extensive field experience, this practical guide to maintaining Cisco networks will save you significant time and money. Any network administrator—beginner or advanced—will find this book useful. The solutions to practical aspects of network administration make Network Administrators Survival Guide a must-have reference for supporting your Cisco network.


Book Synopsis 100 Principles of Game Design by : Anand Deveriya

Download or read book 100 Principles of Game Design written by Anand Deveriya and published by Cisco Press. This book was released on 2005-09-27 with total page 1001 pages. Available in PDF, EPUB and Kindle. Book excerpt: The all-in-one practical guide to supporting your Cisco network Provides detailed tips for using freeware and open-source tools readily available from the Internet, including the reasons behind choosing a particular tool Refer to a single source for common Cisco network administration issues Dedicated section for network security aids administrators in effectively dealing with security issues Deploy fully functional RADIUS and TACACS+ for servers for controlling access to Cisco devices Deploy Linux- and Windows-based syslog servers to centrally collect syslog information generated by Cisco devices Deploy Linux- and Windows-based network monitoring systems to monitor interface traffic through Cisco devices including routers, switches, VPN concentrators, and Cisco PIX® firewalls Use the trending feature of network monitoring systems for long-term network analysis and capacity planning Automatically detect and report configuration changes on Cisco IOS® Software-based devices and Cisco PIX firewalls Deploy Cisco-based VPNs in mixed environments using Linux- and Windows-based VPN servers Network Administrators Survival Guide solves many common network administration problems by providing administrators with an all-in-one practical guide to supporting Cisco® networks using freeware tools. It is a single reference source that explains particular issues, their significance for administrators, and the installation and configuration process for the tools. The solutions are Cisco centric and provide detail not available in generic online information. Network Administrators Survival Guide emphasizes solutions for network managers and administrators of small to medium-sized businesses and enterprises. Each chapter is broadly based on a network administration function, starting with an overview of the topic, followed by the methodology involved to accomplish that function. This includes the tools available, why they are the right choice, and their installation, configuration, and usage methods. For any given function, Network Administrators Survival Guide covers both Windows- and Linux-based tools as appropriate. Most of the Windows-based tools offer the advantage of GUI for ease of use, whereas the Linux-based tools are command-line based and can be used in automated scripts. Both are significant for network administrators. Based on author Anand Deveriya’s extensive field experience, this practical guide to maintaining Cisco networks will save you significant time and money. Any network administrator—beginner or advanced—will find this book useful. The solutions to practical aspects of network administration make Network Administrators Survival Guide a must-have reference for supporting your Cisco network.


Challenges for Next Generation Network Operations and Service Management

Challenges for Next Generation Network Operations and Service Management

Author: Yan Ma

Publisher: Springer

Published: 2008-10-16

Total Pages: 588

ISBN-13: 3540886230

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th We are delighted to present the proceedings of the 11 Asia-Paci?c Network Operations and Management Symposium (APNOMS 2008) which was held in Beijing, China, during October 22–24, 2008. TheOrganizingCommittee(OC)selectedthethemeofthisyear’ssymposium as “Challenges for Next-Generation Network Operations and Service Mana- ment. ” Research and development on next-generation networks (NGNs) have been carried out over the last few years and we are already seeing their - ployment and operations in many parts of Asia-Paci?c countries. We are also beginning to experience new and interesting services that utilize these NGNs. We are certain that we will see more deployment of NGNs and NGN services in the next few years. Thus, the operations and management of NGNs and their services are very important to the network operators and service providers. At the same time, they are also concerned about new and more e?ective ways of performing the operations and management. This year, the APNOMS call for papers received 195 paper submissions from 19di?erentcountries,includingcountriesoutsidetheAsia-Paci?cregion(Europe, Middle-East, North and South America). Each paper was carefully reviewed by at least three international experts. Based on review scores, the APNOMS 2008 Technical ProgramCommittee discussed the selection of papers, and selected 43 high-quality papers (22. 1% of submissions) as full papers and 34 papers as short papers. Accepted papers were arrangedinto ten technical sessions and two short paper sessions (poster presentation).


Book Synopsis Challenges for Next Generation Network Operations and Service Management by : Yan Ma

Download or read book Challenges for Next Generation Network Operations and Service Management written by Yan Ma and published by Springer. This book was released on 2008-10-16 with total page 588 pages. Available in PDF, EPUB and Kindle. Book excerpt: th We are delighted to present the proceedings of the 11 Asia-Paci?c Network Operations and Management Symposium (APNOMS 2008) which was held in Beijing, China, during October 22–24, 2008. TheOrganizingCommittee(OC)selectedthethemeofthisyear’ssymposium as “Challenges for Next-Generation Network Operations and Service Mana- ment. ” Research and development on next-generation networks (NGNs) have been carried out over the last few years and we are already seeing their - ployment and operations in many parts of Asia-Paci?c countries. We are also beginning to experience new and interesting services that utilize these NGNs. We are certain that we will see more deployment of NGNs and NGN services in the next few years. Thus, the operations and management of NGNs and their services are very important to the network operators and service providers. At the same time, they are also concerned about new and more e?ective ways of performing the operations and management. This year, the APNOMS call for papers received 195 paper submissions from 19di?erentcountries,includingcountriesoutsidetheAsia-Paci?cregion(Europe, Middle-East, North and South America). Each paper was carefully reviewed by at least three international experts. Based on review scores, the APNOMS 2008 Technical ProgramCommittee discussed the selection of papers, and selected 43 high-quality papers (22. 1% of submissions) as full papers and 34 papers as short papers. Accepted papers were arrangedinto ten technical sessions and two short paper sessions (poster presentation).


Open-Source Technologies for Maximizing the Creation, Deployment, and Use of Digital Resources and Information

Open-Source Technologies for Maximizing the Creation, Deployment, and Use of Digital Resources and Information

Author: Hai-Jew, Shalin

Publisher: IGI Global

Published: 2012-10-31

Total Pages: 370

ISBN-13: 1466622067

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Open-source development has been around for decades, with software developers co-creating tools and information systems for widespread use. With the development of open-source software such as learning objects, interactive articles, and educational games, the open-source values and practices have slowly been adopted by those in education sectors. Open-Source Technologies for Maximizing the Creation, Deployment, and Use of Digital Resources and Information highlights the global importance of open-source technologies in higher and general education. Written for those working in education and professional training, this collection of research explores a variety of issues related to open-source in education, such as its practical underpinnings, requisite cultural competence in global open-source, strategies for employing open-source in online learning and research, the design of an open-source networking laboratory, and other endeavors. It aims to enhance workplace practices in harnessing open-source resources in a time of budgetary frugality.


Book Synopsis Open-Source Technologies for Maximizing the Creation, Deployment, and Use of Digital Resources and Information by : Hai-Jew, Shalin

Download or read book Open-Source Technologies for Maximizing the Creation, Deployment, and Use of Digital Resources and Information written by Hai-Jew, Shalin and published by IGI Global. This book was released on 2012-10-31 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Open-source development has been around for decades, with software developers co-creating tools and information systems for widespread use. With the development of open-source software such as learning objects, interactive articles, and educational games, the open-source values and practices have slowly been adopted by those in education sectors. Open-Source Technologies for Maximizing the Creation, Deployment, and Use of Digital Resources and Information highlights the global importance of open-source technologies in higher and general education. Written for those working in education and professional training, this collection of research explores a variety of issues related to open-source in education, such as its practical underpinnings, requisite cultural competence in global open-source, strategies for employing open-source in online learning and research, the design of an open-source networking laboratory, and other endeavors. It aims to enhance workplace practices in harnessing open-source resources in a time of budgetary frugality.


Mastering Linux Network Administration

Mastering Linux Network Administration

Author: Jay LaCroix

Publisher: Packt Publishing Ltd

Published: 2015-11-03

Total Pages: 260

ISBN-13: 1784390682

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Master the skills and techniques that are required to design, deploy, and administer real Linux-based networks About This Book Master the art of using Linux and administering network services for enterprise environments Perform hands-on activities to reinforce expert-level knowledge Get full coverage of both the CentOS and Debian systems, including how networking concepts differ for each Who This Book Is For Mastering Linux Network Administration is recommended for those who already understand the basics of using Linux and networking, and would like to push those skills to a higher level through real-world Linux networking scenarios. Whether you intend to run a home office consisting of Linux nodes or a rollout of a Linux network within your organization, this book is a great fit for those that desire to learn how to manage networked systems with the power of Linux. What You Will Learn Install and configure the Debian and CentOS systems Set up and configure file servers Administer networked nodes remotely Discover how to monitor system performance for peak health Configure network services such as DNS and DHCP Host HTTP content via Apache Troubleshoot Linux networking issues In Detail Linux is everywhere. Whether you run a home office, a small business, or manage enterprise systems, Linux can empower your network to perform at its very best. Armed with the advanced tools and best practice guidance of this practical guide, you'll be able to mold Linux networks to your will, empowering your systems and their users to take advantage of all that Linux-based networks have to offer. Understand how Linux networks function and get to grips with essential tips and tricks to manage them - whether you're already managing a networks, or even just starting out. With Debian and CentOS as its source, this book will divulge all the details you need to manage a real Linux-based network. With detailed activities and instructions based on real-world scenarios, this book will be your guide to the exciting world of Linux networking. Style and approach This practical guide will walk you through all the core concepts required to manage real Linux-based networks.


Book Synopsis Mastering Linux Network Administration by : Jay LaCroix

Download or read book Mastering Linux Network Administration written by Jay LaCroix and published by Packt Publishing Ltd. This book was released on 2015-11-03 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the skills and techniques that are required to design, deploy, and administer real Linux-based networks About This Book Master the art of using Linux and administering network services for enterprise environments Perform hands-on activities to reinforce expert-level knowledge Get full coverage of both the CentOS and Debian systems, including how networking concepts differ for each Who This Book Is For Mastering Linux Network Administration is recommended for those who already understand the basics of using Linux and networking, and would like to push those skills to a higher level through real-world Linux networking scenarios. Whether you intend to run a home office consisting of Linux nodes or a rollout of a Linux network within your organization, this book is a great fit for those that desire to learn how to manage networked systems with the power of Linux. What You Will Learn Install and configure the Debian and CentOS systems Set up and configure file servers Administer networked nodes remotely Discover how to monitor system performance for peak health Configure network services such as DNS and DHCP Host HTTP content via Apache Troubleshoot Linux networking issues In Detail Linux is everywhere. Whether you run a home office, a small business, or manage enterprise systems, Linux can empower your network to perform at its very best. Armed with the advanced tools and best practice guidance of this practical guide, you'll be able to mold Linux networks to your will, empowering your systems and their users to take advantage of all that Linux-based networks have to offer. Understand how Linux networks function and get to grips with essential tips and tricks to manage them - whether you're already managing a networks, or even just starting out. With Debian and CentOS as its source, this book will divulge all the details you need to manage a real Linux-based network. With detailed activities and instructions based on real-world scenarios, this book will be your guide to the exciting world of Linux networking. Style and approach This practical guide will walk you through all the core concepts required to manage real Linux-based networks.


Network Performance Open Source Toolkit

Network Performance Open Source Toolkit

Author: Richard Blum

Publisher: John Wiley & Sons

Published: 2003-08-06

Total Pages: 434

ISBN-13: 0471481149

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In these times of reduced corporate budgets, this book shows how to test for performance problems and how to install and run freely available tools, instead of buying costly new hardware and software testing packages Network performance is the #1 headache for network operators; this book gives IT professionals straightforward guidance Author is a troubleshooting practitioner, a hands-on networking computer specialist for the Department of Defense


Book Synopsis Network Performance Open Source Toolkit by : Richard Blum

Download or read book Network Performance Open Source Toolkit written by Richard Blum and published by John Wiley & Sons. This book was released on 2003-08-06 with total page 434 pages. Available in PDF, EPUB and Kindle. Book excerpt: In these times of reduced corporate budgets, this book shows how to test for performance problems and how to install and run freely available tools, instead of buying costly new hardware and software testing packages Network performance is the #1 headache for network operators; this book gives IT professionals straightforward guidance Author is a troubleshooting practitioner, a hands-on networking computer specialist for the Department of Defense


Essential SNMP

Essential SNMP

Author: Douglas R. Mauro

Publisher: "O'Reilly Media, Inc."

Published: 2005

Total Pages: 460

ISBN-13: 0596008406

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Simple Network Management Protocol (SNMP) provides a "simple" set of operations that allows you to more easily monitor and manage network devices like routers, switches, servers, printers, and more. The information you can monitor with SNMP is wide-ranging--from standard items, like the amount of traffic flowing into an interface, to far more esoteric items, like the air temperature inside a router. In spite of its name, though, SNMP is not especially simple to learn. O'Reilly has answered the call for help with a practical introduction that shows how to install, configure, and manage SNMP. Written for network and system administrators, the book introduces the basics of SNMP and then offers a technical background on how to use it effectively. Essential SNMP explores both commercial and open source packages, and elements like OIDs, MIBs, community strings, and traps are covered in depth. The book contains five new chapters and various updates throughout. Other new topics include: Expanded coverage of SNMPv1, SNMPv2, and SNMPv3 Expanded coverage of SNMPc The concepts behind network management and change management RRDTool and Cricket The use of scripts for a variety of tasks How Java can be used to create SNMP applications Net-SNMP's Perl module The bulk of the book is devoted to discussing, with real examples, how to use SNMP for system and network administration tasks. Administrators will come away with ideas for writing scripts to help them manage their networks, create managed objects, and extend the operation of SNMP agents. Once demystified, SNMP is much more accessible. If you're looking for a way to more easily manage your network, look no further than Essential SNMP, 2nd Edition.


Book Synopsis Essential SNMP by : Douglas R. Mauro

Download or read book Essential SNMP written by Douglas R. Mauro and published by "O'Reilly Media, Inc.". This book was released on 2005 with total page 460 pages. Available in PDF, EPUB and Kindle. Book excerpt: Simple Network Management Protocol (SNMP) provides a "simple" set of operations that allows you to more easily monitor and manage network devices like routers, switches, servers, printers, and more. The information you can monitor with SNMP is wide-ranging--from standard items, like the amount of traffic flowing into an interface, to far more esoteric items, like the air temperature inside a router. In spite of its name, though, SNMP is not especially simple to learn. O'Reilly has answered the call for help with a practical introduction that shows how to install, configure, and manage SNMP. Written for network and system administrators, the book introduces the basics of SNMP and then offers a technical background on how to use it effectively. Essential SNMP explores both commercial and open source packages, and elements like OIDs, MIBs, community strings, and traps are covered in depth. The book contains five new chapters and various updates throughout. Other new topics include: Expanded coverage of SNMPv1, SNMPv2, and SNMPv3 Expanded coverage of SNMPc The concepts behind network management and change management RRDTool and Cricket The use of scripts for a variety of tasks How Java can be used to create SNMP applications Net-SNMP's Perl module The bulk of the book is devoted to discussing, with real examples, how to use SNMP for system and network administration tasks. Administrators will come away with ideas for writing scripts to help them manage their networks, create managed objects, and extend the operation of SNMP agents. Once demystified, SNMP is much more accessible. If you're looking for a way to more easily manage your network, look no further than Essential SNMP, 2nd Edition.


Wireless Network Administration A Beginner's Guide

Wireless Network Administration A Beginner's Guide

Author: Wale Soyinka

Publisher: McGraw Hill Professional

Published: 2010-08-05

Total Pages: 337

ISBN-13: 0071639225

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Learn the essentials of wireless networking Configure, manage, and secure wireless networks using the step-by-step details in this practical resource. Wireless Network Administration: A Beginner's Guide shows you how to work with the latest wireless networking standards, including the 802.11x family, on Windows, Mac, and Linux platforms. The book covers wireless network planning, design, hardware, services, protocols, device configuration, security, troubleshooting, and more. This hands-on guide will get you started administering wireless networks in no time. Get details on regulatory and technical organizations Learn about different wireless standards and the basics of RF technologies Understand and determine client-side hardware requirements, including chipsets and various wireless interfaces Select infrastructure-side wireless hardware, such as antennas, wireless access points (WAPs), residential gateways, switches/controllers, routers, and bridges Learn about WLANs, WWANs, WMANs, and WPANs Work with standard wireless network protocols--TCP/IP (IPv4 and IPv6) Understand DNS, DHCP, and other supporting infrastructure services Secure wireless networks using cryptography Configure infrastructure devices, including a wireless access point device and wireless network switches and controllers Configure and manage wireless Microsoft Windows, Mac OS X, and Linux clients Plan, design, survey, deploy, and troubleshoot your wireless network


Book Synopsis Wireless Network Administration A Beginner's Guide by : Wale Soyinka

Download or read book Wireless Network Administration A Beginner's Guide written by Wale Soyinka and published by McGraw Hill Professional. This book was released on 2010-08-05 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn the essentials of wireless networking Configure, manage, and secure wireless networks using the step-by-step details in this practical resource. Wireless Network Administration: A Beginner's Guide shows you how to work with the latest wireless networking standards, including the 802.11x family, on Windows, Mac, and Linux platforms. The book covers wireless network planning, design, hardware, services, protocols, device configuration, security, troubleshooting, and more. This hands-on guide will get you started administering wireless networks in no time. Get details on regulatory and technical organizations Learn about different wireless standards and the basics of RF technologies Understand and determine client-side hardware requirements, including chipsets and various wireless interfaces Select infrastructure-side wireless hardware, such as antennas, wireless access points (WAPs), residential gateways, switches/controllers, routers, and bridges Learn about WLANs, WWANs, WMANs, and WPANs Work with standard wireless network protocols--TCP/IP (IPv4 and IPv6) Understand DNS, DHCP, and other supporting infrastructure services Secure wireless networks using cryptography Configure infrastructure devices, including a wireless access point device and wireless network switches and controllers Configure and manage wireless Microsoft Windows, Mac OS X, and Linux clients Plan, design, survey, deploy, and troubleshoot your wireless network


The Practice of System and Network Administration

The Practice of System and Network Administration

Author: Thomas A. Limoncelli

Publisher: Addison-Wesley Professional

Published: 2016-10-25

Total Pages: 1567

ISBN-13: 0133415104

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With 28 new chapters, the third edition of The Practice of System and Network Administration innovates yet again! Revised with thousands of updates and clarifications based on reader feedback, this new edition also incorporates DevOps strategies even for non-DevOps environments. Whether you use Linux, Unix, or Windows, this new edition describes the essential practices previously handed down only from mentor to protégé. This wonderfully lucid, often funny cornucopia of information introduces beginners to advanced frameworks valuable for their entire career, yet is structured to help even experts through difficult projects. Other books tell you what commands to type. This book teaches you the cross-platform strategies that are timeless! DevOps techniques: Apply DevOps principles to enterprise IT infrastructure, even in environments without developers Game-changing strategies: New ways to deliver results faster with less stress Fleet management: A comprehensive guide to managing your fleet of desktops, laptops, servers and mobile devices Service management: How to design, launch, upgrade and migrate services Measurable improvement: Assess your operational effectiveness; a forty-page, pain-free assessment system you can start using today to raise the quality of all services Design guides: Best practices for networks, data centers, email, storage, monitoring, backups and more Management skills: Organization design, communication, negotiation, ethics, hiring and firing, and more Have you ever had any of these problems? Have you been surprised to discover your backup tapes are blank? Ever spent a year launching a new service only to be told the users hate it? Do you have more incoming support requests than you can handle? Do you spend more time fixing problems than building the next awesome thing? Have you suffered from a botched migration of thousands of users to a new service? Does your company rely on a computer that, if it died, can’t be rebuilt? Is your network a fragile mess that breaks any time you try to improve it? Is there a periodic “hell month” that happens twice a year? Twelve times a year? Do you find out about problems when your users call you to complain? Does your corporate “Change Review Board” terrify you? Does each division of your company have their own broken way of doing things? Do you fear that automation will replace you, or break more than it fixes? Are you underpaid and overworked? No vague “management speak” or empty platitudes. This comprehensive guide provides real solutions that prevent these problems and more!


Book Synopsis The Practice of System and Network Administration by : Thomas A. Limoncelli

Download or read book The Practice of System and Network Administration written by Thomas A. Limoncelli and published by Addison-Wesley Professional. This book was released on 2016-10-25 with total page 1567 pages. Available in PDF, EPUB and Kindle. Book excerpt: With 28 new chapters, the third edition of The Practice of System and Network Administration innovates yet again! Revised with thousands of updates and clarifications based on reader feedback, this new edition also incorporates DevOps strategies even for non-DevOps environments. Whether you use Linux, Unix, or Windows, this new edition describes the essential practices previously handed down only from mentor to protégé. This wonderfully lucid, often funny cornucopia of information introduces beginners to advanced frameworks valuable for their entire career, yet is structured to help even experts through difficult projects. Other books tell you what commands to type. This book teaches you the cross-platform strategies that are timeless! DevOps techniques: Apply DevOps principles to enterprise IT infrastructure, even in environments without developers Game-changing strategies: New ways to deliver results faster with less stress Fleet management: A comprehensive guide to managing your fleet of desktops, laptops, servers and mobile devices Service management: How to design, launch, upgrade and migrate services Measurable improvement: Assess your operational effectiveness; a forty-page, pain-free assessment system you can start using today to raise the quality of all services Design guides: Best practices for networks, data centers, email, storage, monitoring, backups and more Management skills: Organization design, communication, negotiation, ethics, hiring and firing, and more Have you ever had any of these problems? Have you been surprised to discover your backup tapes are blank? Ever spent a year launching a new service only to be told the users hate it? Do you have more incoming support requests than you can handle? Do you spend more time fixing problems than building the next awesome thing? Have you suffered from a botched migration of thousands of users to a new service? Does your company rely on a computer that, if it died, can’t be rebuilt? Is your network a fragile mess that breaks any time you try to improve it? Is there a periodic “hell month” that happens twice a year? Twelve times a year? Do you find out about problems when your users call you to complain? Does your corporate “Change Review Board” terrify you? Does each division of your company have their own broken way of doing things? Do you fear that automation will replace you, or break more than it fixes? Are you underpaid and overworked? No vague “management speak” or empty platitudes. This comprehensive guide provides real solutions that prevent these problems and more!