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Book Synopsis Performance Evaluation in Reference Services in ARL Libraries by :
Download or read book Performance Evaluation in Reference Services in ARL Libraries written by and published by Association of Research Libr. This book was released on 1987 with total page 112 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis Performance Evaluation in Reference Services in ARL Libraries by :
Download or read book Performance Evaluation in Reference Services in ARL Libraries written by and published by . This book was released on 1987 with total page 83 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.
Book Synopsis Evaluation of Reference Services by : Linda S Katz
Download or read book Evaluation of Reference Services written by Linda S Katz and published by Routledge. This book was released on 2013-10-18 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.
This book, first published in 1986, discusses reference personnel concerns and problems and offers suggestions to administration and management for improving reference personnel performance and staff development.
Book Synopsis Personnel Issues in Reference Services by : Bill Katz
Download or read book Personnel Issues in Reference Services written by Bill Katz and published by Routledge. This book was released on 2019-12-05 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1986, discusses reference personnel concerns and problems and offers suggestions to administration and management for improving reference personnel performance and staff development.
Book Synopsis Qualitative Evaluation Methods for Reference Services by : Lynn Westbrook
Download or read book Qualitative Evaluation Methods for Reference Services written by Lynn Westbrook and published by Association of Research Libr. This book was released on 1989 with total page 38 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Bringing together library and information science faculty and practicing library managers, this work combines some of the most exciting concepts and methodologies of library evaluation with the practical experiences of those working in the field. A variety of approaches (e.g., focus groups, TQM) are thoroughly described, then illustrated with actual case studies. These cases can serve as inspiration and models to library managers and other individuals responsible for evaluation, as well as to those who aspire to library management positions.
Book Synopsis Library Evaluation by : Danny P. Wallace
Download or read book Library Evaluation written by Danny P. Wallace and published by Bloomsbury Publishing USA. This book was released on 2001-01-15 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bringing together library and information science faculty and practicing library managers, this work combines some of the most exciting concepts and methodologies of library evaluation with the practical experiences of those working in the field. A variety of approaches (e.g., focus groups, TQM) are thoroughly described, then illustrated with actual case studies. These cases can serve as inspiration and models to library managers and other individuals responsible for evaluation, as well as to those who aspire to library management positions.
Book Synopsis Customer Service Programs in ARL Libraries by :
Download or read book Customer Service Programs in ARL Libraries written by and published by Association of Research Libr. This book was released on 1998 with total page 110 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Book Synopsis The Complete Guide to Performance Standards for Library Personnel by : Carol F. Goodson
Download or read book The Complete Guide to Performance Standards for Library Personnel written by Carol F. Goodson and published by Neal-Schuman Publishers. This book was released on 1997 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: US. origin. Rating library employees.
Book Synopsis Public Services Goals and Objectives in ARL Libraries by :
Download or read book Public Services Goals and Objectives in ARL Libraries written by and published by Association of Research Libr. This book was released on 1982 with total page 134 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Explore the ARL’s initiatives for identifying, formulating, and testing new criteria for evaluating academic libraries in the digital age! The proliferation of electronic information resources in the past decade has changed the ways in which research libraries evaluate their service and holdings. This collection of articles (thirteen of which previously appeared in ARL’s bimonthly newsletter/report on research issues and actions) examines new measures for library evaluation that are being developed by the Association of Research Libraries. It presents an overview of how the Association of Research Libraries’ “new measures” initiative developed, plus insightful reports on the details of the SERVQUAL, LibQUAL+, and E-metrics projects. Handy flow charts and tables make the information easily accessible and understandable. From the editor: “The profound changes in library management and collection development brought about by digital technology in the closing decade of the twentieth century have changed the way we think about libraries. If we were to ask librarians who have been in the profession for more than a decade how they evaluated a library, we probably would hear statistics about the number of volumes held and added annually, the number of serial subscriptions, how much money a library has to spend, and how many professionals are on staff. These are the traditional criteria by which libraries have been judged throughout much of the twentieth century. Newer librarians, however, especially those who entered the profession in the late 1980s and 1990s, use a different yardstick and frequently recite different statistics that include terms such as user satisfaction, spending on electronic resources and services, document delivery services, numbers of databases and electronic journals available, and services provided to distance learners.” In Evaluating the Twenty-First Century Library, you’ll find valuable information on: current performance measures for academic libraries the continuing search for accurate new performance measures the uses of learning outcomes assessment SERVQUAL, LibQUAL+, and the ARL LibQUAL+ Pilot Project the results of the 2000 Symposium on Measuring Library Service Quality the uses of E-metrics in assessing the academic networked environment and accurately measuring use, users, services, resources, and other factors an insightful discussion of the rise in spending on electronic information by research libraries
Book Synopsis Evaluating the Twenty-First Century Library by : Donald L. DeWitt
Download or read book Evaluating the Twenty-First Century Library written by Donald L. DeWitt and published by Routledge. This book was released on 2013-10-31 with total page 107 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explore the ARL’s initiatives for identifying, formulating, and testing new criteria for evaluating academic libraries in the digital age! The proliferation of electronic information resources in the past decade has changed the ways in which research libraries evaluate their service and holdings. This collection of articles (thirteen of which previously appeared in ARL’s bimonthly newsletter/report on research issues and actions) examines new measures for library evaluation that are being developed by the Association of Research Libraries. It presents an overview of how the Association of Research Libraries’ “new measures” initiative developed, plus insightful reports on the details of the SERVQUAL, LibQUAL+, and E-metrics projects. Handy flow charts and tables make the information easily accessible and understandable. From the editor: “The profound changes in library management and collection development brought about by digital technology in the closing decade of the twentieth century have changed the way we think about libraries. If we were to ask librarians who have been in the profession for more than a decade how they evaluated a library, we probably would hear statistics about the number of volumes held and added annually, the number of serial subscriptions, how much money a library has to spend, and how many professionals are on staff. These are the traditional criteria by which libraries have been judged throughout much of the twentieth century. Newer librarians, however, especially those who entered the profession in the late 1980s and 1990s, use a different yardstick and frequently recite different statistics that include terms such as user satisfaction, spending on electronic resources and services, document delivery services, numbers of databases and electronic journals available, and services provided to distance learners.” In Evaluating the Twenty-First Century Library, you’ll find valuable information on: current performance measures for academic libraries the continuing search for accurate new performance measures the uses of learning outcomes assessment SERVQUAL, LibQUAL+, and the ARL LibQUAL+ Pilot Project the results of the 2000 Symposium on Measuring Library Service Quality the uses of E-metrics in assessing the academic networked environment and accurately measuring use, users, services, resources, and other factors an insightful discussion of the rise in spending on electronic information by research libraries