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Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again, Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission, vision, values and brand promise.
Book Synopsis Raising the Bar on Service Excellence by : Kristin Baird
Download or read book Raising the Bar on Service Excellence written by Kristin Baird and published by eBookIt.com. This book was released on 2013-05-22 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: Raising the Bar on Service Excellence concentrates on five crucial leadership actions that will shift your organization from good to great. Once again, Baird pushes the reader out of the theory mode and into action. Each chapter features case examples and concludes with specific leadership action steps that will bring the organization closer to living the mission, vision, values and brand promise.
This expansion of Whatever It Takes sharpens the focus on the pyramid of interventions strategy. The authors examine case studies of schools and districts across North America to illustrate how PLC at WorkTM is a sustainable and transferable process that ensures struggling students get the support they need to achieve. They address how to enrich and extend the learning of proficient students and explain how PLC intervention processes align with RTI legislation.
Book Synopsis Raising the Bar and Closing the Gap by : Richard DuFour
Download or read book Raising the Bar and Closing the Gap written by Richard DuFour and published by Solution Tree Press. This book was released on 2010-04-01 with total page 353 pages. Available in PDF, EPUB and Kindle. Book excerpt: This expansion of Whatever It Takes sharpens the focus on the pyramid of interventions strategy. The authors examine case studies of schools and districts across North America to illustrate how PLC at WorkTM is a sustainable and transferable process that ensures struggling students get the support they need to achieve. They address how to enrich and extend the learning of proficient students and explain how PLC intervention processes align with RTI legislation.
Bar and restaurant expert and host of Bar Rescue Jon Taffer offers a no-nonsense strategy for making your business successful by creating the right emotional reactions in your customers.
Book Synopsis Raise the Bar by : Jon Taffer
Download or read book Raise the Bar written by Jon Taffer and published by Houghton Mifflin Harcourt. This book was released on 2013 with total page 259 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bar and restaurant expert and host of Bar Rescue Jon Taffer offers a no-nonsense strategy for making your business successful by creating the right emotional reactions in your customers.
This book examines the dissatisfaction within the legal community and offers practical, real world solutions for increasing lawyers' satisfaction with their careers. Contributors, including Scott Turow and Michael Tigar, explore the gap between aspiration and experience and share the experiences that have led them to this urgent call to reinvent the practice (and business) of law. Written with insight and candor, Raise the Bar shines much-needed light on the modern law practice and offers recommendations to restore some of the age-old satisfactions from a life as a lawyer in our society.
Book Synopsis Raise the Bar by : Lawrence J. Fox
Download or read book Raise the Bar written by Lawrence J. Fox and published by American Bar Association. This book was released on 2007 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the dissatisfaction within the legal community and offers practical, real world solutions for increasing lawyers' satisfaction with their careers. Contributors, including Scott Turow and Michael Tigar, explore the gap between aspiration and experience and share the experiences that have led them to this urgent call to reinvent the practice (and business) of law. Written with insight and candor, Raise the Bar shines much-needed light on the modern law practice and offers recommendations to restore some of the age-old satisfactions from a life as a lawyer in our society.
Every day, thousands of people are discharged from hospitals. While relieved to be going home, they are often frightened and insecure about caring for themselves at home. How the hospital manages follow up can make a world of difference in spotting adverse reactions, quelling fears, and providing appropriate direction. Adverse conditions can lead to costly readmissions that hurt the bottom line and dissatisfied consumers who can hurt the hospital's reputation. You Make the Call presents a solid case for a post-discharge call system to improve clinical outcomes and improve the patient experience. This book provides the rationale and key steps for launching a post-discharge follow-up call process. Kristin Baird offers case examples, models, and tools to help you evaluate the need for follow-up calls as well as tools for integrating them into a comprehensive care plan. An award-winning author and consultant, Baird's expertise stems from over 30 years as a nurse, executive, and consultant. Her passion for the patient experience has set her career path and is a driving force behind this book. Are you doing post-discharge follow up? Does it make sense for your organization? Should you devote resources to post-discharge calls? Read Baird's book and then you make the call.
Book Synopsis You Make the Call - Healthcare's Mandate for Post-Discharge Follow Up by : Kristin Baird
Download or read book You Make the Call - Healthcare's Mandate for Post-Discharge Follow Up written by Kristin Baird and published by eBookIt.com. This book was released on 2013-02 with total page 72 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every day, thousands of people are discharged from hospitals. While relieved to be going home, they are often frightened and insecure about caring for themselves at home. How the hospital manages follow up can make a world of difference in spotting adverse reactions, quelling fears, and providing appropriate direction. Adverse conditions can lead to costly readmissions that hurt the bottom line and dissatisfied consumers who can hurt the hospital's reputation. You Make the Call presents a solid case for a post-discharge call system to improve clinical outcomes and improve the patient experience. This book provides the rationale and key steps for launching a post-discharge follow-up call process. Kristin Baird offers case examples, models, and tools to help you evaluate the need for follow-up calls as well as tools for integrating them into a comprehensive care plan. An award-winning author and consultant, Baird's expertise stems from over 30 years as a nurse, executive, and consultant. Her passion for the patient experience has set her career path and is a driving force behind this book. Are you doing post-discharge follow up? Does it make sense for your organization? Should you devote resources to post-discharge calls? Read Baird's book and then you make the call.
There's no available information at this time. Author will provide once information is available.
Book Synopsis The Leadership Book of Numbers (V.1) by : Theo Gilbert-Jamison
Download or read book The Leadership Book of Numbers (V.1) written by Theo Gilbert-Jamison and published by AuthorHouse. This book was released on 2008-03 with total page 142 pages. Available in PDF, EPUB and Kindle. Book excerpt: There's no available information at this time. Author will provide once information is available.
This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service.
Book Synopsis The Service Pro by : Rick Tate
Download or read book The Service Pro written by Rick Tate and published by Human Resource Development. This book was released on 2003 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a fundamental understanding of the competencies and tactics that increase customer retention and referrals. Ideal for both employees who serve customers directly or indirectly and those who manage them, this book offers lessons that will build professional competencies in the business of service.
"GRASPED Strategic Edge" offers an in-depth exploration into the foundational strategies for achieving long-term business success. The book delves into various critical business strategies ranging from stakeholder analysis, break-even analysis, to more nuanced techniques like competitive analysis and positioning strategy. Each chapter is dedicated to a different strategy, providing readers with a comprehensive toolkit for navigating the complex business landscape. Through real-world examples, theoretical insights, and practical tools, the book aims to equip current and aspiring business leaders with the knowledge to make informed decisions, drive innovation, and sustain competitive advantage. What sets "GRASPED Strategic Edge: Mastering Business Fundamentals for Lasting Success" apart is its holistic approach to business fundamentals. Unlike other books that may focus on singular aspects of business strategy, this guide covers a wide range of essential topics. It blends analytical techniques with actionable strategies, making complex concepts accessible to readers of all backgrounds. The USP lies in its ability to serve not just as a reading material but as a comprehensive reference guide for business strategy implementation, appealing to both academic and professional audiences seeking to enhance their strategic thinking and business acumen. Embark on a transformative journey through the multifaceted landscape of business strategy with "GRASPED Strategic Edge." This book is a beacon for those navigating the tumultuous waters of the business world, offering clarity amidst the chaos. Through its pages, you'll uncover the secrets to mastering business fundamentals, turning obstacles into stepping stones for success. With each strategy unfolded, you're invited to reimagine the potential of your business practices, setting the stage for innovation, growth, and lasting success.
Book Synopsis GRASPED Strategic Edge by : Steven Brough
Download or read book GRASPED Strategic Edge written by Steven Brough and published by GRASPED Digital. This book was released on 2024-02-29 with total page 61 pages. Available in PDF, EPUB and Kindle. Book excerpt: "GRASPED Strategic Edge" offers an in-depth exploration into the foundational strategies for achieving long-term business success. The book delves into various critical business strategies ranging from stakeholder analysis, break-even analysis, to more nuanced techniques like competitive analysis and positioning strategy. Each chapter is dedicated to a different strategy, providing readers with a comprehensive toolkit for navigating the complex business landscape. Through real-world examples, theoretical insights, and practical tools, the book aims to equip current and aspiring business leaders with the knowledge to make informed decisions, drive innovation, and sustain competitive advantage. What sets "GRASPED Strategic Edge: Mastering Business Fundamentals for Lasting Success" apart is its holistic approach to business fundamentals. Unlike other books that may focus on singular aspects of business strategy, this guide covers a wide range of essential topics. It blends analytical techniques with actionable strategies, making complex concepts accessible to readers of all backgrounds. The USP lies in its ability to serve not just as a reading material but as a comprehensive reference guide for business strategy implementation, appealing to both academic and professional audiences seeking to enhance their strategic thinking and business acumen. Embark on a transformative journey through the multifaceted landscape of business strategy with "GRASPED Strategic Edge." This book is a beacon for those navigating the tumultuous waters of the business world, offering clarity amidst the chaos. Through its pages, you'll uncover the secrets to mastering business fundamentals, turning obstacles into stepping stones for success. With each strategy unfolded, you're invited to reimagine the potential of your business practices, setting the stage for innovation, growth, and lasting success.
The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key components of service excellence followed by two mini exemplar case studies that highlight how those companies have achieved success in that particular area. An introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric, and a final chapter takes an integrative approach and features a case study from the overall winners of the Awards to highlight how this company has achieved success. An additional feature of the book is the service excellence questionnaire. Purchasers of the book are able to go online to complete the questionnaire and submit it to establish their competitive benchmark against other companies in both the same sector and across different sectors. A web site accompanies the book where updates on the category winners are featured to ensure that current information is always available.
Book Synopsis Business Success Through Service Excellence by : Moira Clark
Download or read book Business Success Through Service Excellence written by Moira Clark and published by Routledge. This book was released on 2007-03-30 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key components of service excellence followed by two mini exemplar case studies that highlight how those companies have achieved success in that particular area. An introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric, and a final chapter takes an integrative approach and features a case study from the overall winners of the Awards to highlight how this company has achieved success. An additional feature of the book is the service excellence questionnaire. Purchasers of the book are able to go online to complete the questionnaire and submit it to establish their competitive benchmark against other companies in both the same sector and across different sectors. A web site accompanies the book where updates on the category winners are featured to ensure that current information is always available.
전직 베테랑 영어 기자의 수첩에서 가져온 뉴스 영어의 어휘력 뉴스는 늘 새로운 듯하면서 반복의 연속이다. 매년 태풍이 지나가고, 매년 국내외 경제연구소의 경제 전망이 발표되며, 유사한 정치 행사가 열린다. 이는 곧, 구체적인 수치와 내용은 바뀌지만, 뉴스의 핵심을 나타내는 표현은 고정되어 있다는 의미이다. 더 나아가 그 핵심 틀을 나타내는 표현만 자기 것으로 한다면 전 세계 어느 매체에서 나오는 영어 뉴스를 읽더라도 이해하는 데 문제가 없다는 뜻이기도 하다. 이 책은 이중언어 구사자이자 23년 경력의 전직 베테랑 영어 기자의 수첩에 빼곡히 적혀 있는 금쪽같은 표현들을 그대로 담았다. 기사 작성 시 해당 분야에서 가장 많이 쓰이는 표현과 패턴, 단어를 낱낱이 공개해 원어민 느낌 그대로 뉴스를 이해하고, 한층 수준 높은 고급 영어를 구사하고자 하는 이들에게 최고의 지침서이다.
Book Synopsis 뉴스 영어의 결정적 표현들 by : 박종홍
Download or read book 뉴스 영어의 결정적 표현들 written by 박종홍 and published by 사람in. This book was released on 2021-03-26 with total page 363 pages. Available in PDF, EPUB and Kindle. Book excerpt: 전직 베테랑 영어 기자의 수첩에서 가져온 뉴스 영어의 어휘력 뉴스는 늘 새로운 듯하면서 반복의 연속이다. 매년 태풍이 지나가고, 매년 국내외 경제연구소의 경제 전망이 발표되며, 유사한 정치 행사가 열린다. 이는 곧, 구체적인 수치와 내용은 바뀌지만, 뉴스의 핵심을 나타내는 표현은 고정되어 있다는 의미이다. 더 나아가 그 핵심 틀을 나타내는 표현만 자기 것으로 한다면 전 세계 어느 매체에서 나오는 영어 뉴스를 읽더라도 이해하는 데 문제가 없다는 뜻이기도 하다. 이 책은 이중언어 구사자이자 23년 경력의 전직 베테랑 영어 기자의 수첩에 빼곡히 적혀 있는 금쪽같은 표현들을 그대로 담았다. 기사 작성 시 해당 분야에서 가장 많이 쓰이는 표현과 패턴, 단어를 낱낱이 공개해 원어민 느낌 그대로 뉴스를 이해하고, 한층 수준 높은 고급 영어를 구사하고자 하는 이들에게 최고의 지침서이다.
