Transforming Performance Measurement

Transforming Performance Measurement

Author: Dean Spitzer

Publisher: AMACOM

Published: 2007-02-09

Total Pages: 312

ISBN-13: 0814430090

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It's no secret that you can't improve your organization's performance without measuring it. In fact, every function, unit, process, and the organization as a whole, is built and run according to the parameters and expectations of its measurement system. So you'd better make sure you're doing it right. All too often, performance measurement creates dysfunction, whether among individuals, teams, or across entire divisions and companies. Most traditional measurement systems actually encourage unhealthy competition for personal gain, creating internal conflict and breeding distrust of performance measurement. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. His ""socialization of measurement"" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. For example, you need technology to manage the flood of data, but you must make sure that it supports the people who will be making decisions and taking action crucial to your organization's success. This book shows you how to design that technical-social balance into your measurement system. While it is urgent to start taking action now, transforming your organization's performance measurement system will take time. Transforming Performance Measurement gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. In the end, you get what you measure. If you measure the wrong things, you will take your company farther and farther away from its mission and strategic goals. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.


Book Synopsis Transforming Performance Measurement by : Dean Spitzer

Download or read book Transforming Performance Measurement written by Dean Spitzer and published by AMACOM. This book was released on 2007-02-09 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: It's no secret that you can't improve your organization's performance without measuring it. In fact, every function, unit, process, and the organization as a whole, is built and run according to the parameters and expectations of its measurement system. So you'd better make sure you're doing it right. All too often, performance measurement creates dysfunction, whether among individuals, teams, or across entire divisions and companies. Most traditional measurement systems actually encourage unhealthy competition for personal gain, creating internal conflict and breeding distrust of performance measurement. Transforming Performance Measurement presents a breakthrough approach that will not only significantly reduce those dysfunctions, but also promote alignment with business strategy, maximize cross-enterprise integration, and help everyone to work collaboratively to drive value throughout your organization. Performance improvement thought leader Dean Spitzer explains why performance measurement should be less about calculations and analysis and more about the crucial social factors that determine how well the measurements get used. His ""socialization of measurement"" process focuses on learning and improvement from measurement, and on the importance of asking such questions as: How well do our measures reflect our business model? How successfully are they driving our strategy? What should we be measuring and not measuring? Are the right people having the right measurement discussions? Performance measurement is a dynamic process that calls for an awareness of the balance necessary between seemingly disparate ideas: the technical and the social aspects of performance measurement. For example, you need technology to manage the flood of data, but you must make sure that it supports the people who will be making decisions and taking action crucial to your organization's success. This book shows you how to design that technical-social balance into your measurement system. While it is urgent to start taking action now, transforming your organization's performance measurement system will take time. Transforming Performance Measurement gives you assessment tools to gauge where you are now and a roadmap for moving, with little or no disruption, to a more "transformational" and mature measurement system. The book also provides 34 TMAPs, Transformational Measurement Action Plans, which suggest both well-accepted and "emergent" measures (in areas such as marketing, human resources, customer service, knowledge management, productivity, information technology, research and development, costing, and more) that you can use right away. In the end, you get what you measure. If you measure the wrong things, you will take your company farther and farther away from its mission and strategic goals. Transforming Performance Measurement tells you not only what to measure, but how to do it -- and in what context -- to make a truly transformational difference in your enterprise.

Rethinking Performance Measurement

Rethinking Performance Measurement

Author: Marshall W. Meyer

Publisher: Cambridge University Press

Published: 2003-01-09

Total Pages: 218

ISBN-13: 1139436074

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Performance measurement remains a vexing problem for business firms and other kinds of organisations. This book explains why: the performance we want to measure (long-term cash flows, long-term viability) and the performance we can measure (current cash flows, customer satisfaction, etc.) are not the same. The 'balanced scorecard', which has been widely adopted by US firms, does not solve these underlying problems of performance measurement and may exacerbate them because it provides no guidance on how to combine dissimilar measures into an overall appraisal of performance. A measurement technique called activity-based profitability analysis (ABPA) is suggested as a partial solution, especially to the problem of combining dissimilar measures. ABPA estimates the revenue consequences of each activity performed for the customer, allowing firms to compare revenues with costs for these activities and hence to discriminate between activities that are ultimately profitable and those that are not.


Book Synopsis Rethinking Performance Measurement by : Marshall W. Meyer

Download or read book Rethinking Performance Measurement written by Marshall W. Meyer and published by Cambridge University Press. This book was released on 2003-01-09 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Performance measurement remains a vexing problem for business firms and other kinds of organisations. This book explains why: the performance we want to measure (long-term cash flows, long-term viability) and the performance we can measure (current cash flows, customer satisfaction, etc.) are not the same. The 'balanced scorecard', which has been widely adopted by US firms, does not solve these underlying problems of performance measurement and may exacerbate them because it provides no guidance on how to combine dissimilar measures into an overall appraisal of performance. A measurement technique called activity-based profitability analysis (ABPA) is suggested as a partial solution, especially to the problem of combining dissimilar measures. ABPA estimates the revenue consequences of each activity performed for the customer, allowing firms to compare revenues with costs for these activities and hence to discriminate between activities that are ultimately profitable and those that are not.

Transforming Performance Measurement

Transforming Performance Measurement

Author: Dean R. Spitzer

Publisher: Amacom Books

Published: 2007

Total Pages: 312

ISBN-13: 9780814408919

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You can't improve performance in an organization without measurement---but how you measure matters. Traditional measurement systems can create dysfunction and distrust. This breakthrough approach provides an alternative---a roadmap for moving, with little or no disruption, toward a more mature, effective, and transformative+D18 measurement system.


Book Synopsis Transforming Performance Measurement by : Dean R. Spitzer

Download or read book Transforming Performance Measurement written by Dean R. Spitzer and published by Amacom Books. This book was released on 2007 with total page 312 pages. Available in PDF, EPUB and Kindle. Book excerpt: You can't improve performance in an organization without measurement---but how you measure matters. Traditional measurement systems can create dysfunction and distrust. This breakthrough approach provides an alternative---a roadmap for moving, with little or no disruption, toward a more mature, effective, and transformative+D18 measurement system.

Performance Budgeting Reform

Performance Budgeting Reform

Author: Alfred Tat-Kei Ho

Publisher: Routledge

Published: 2019-06-04

Total Pages: 318

ISBN-13: 1351055283

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Using theoretical frameworks to explore the political, organizational, and cultural dynamics of performance budgeting, this book examines the adoption of performance budgeting in a variety of countries, how it has been implemented, and why it succeeded or failed. Chapters include case studies from a wide range of continents and regions including the U.S., Africa, Asia, Australia, Europe, Latin America, and the Middle East. Each case study pays careful attention to the unique historical, political, and cultural contexts of reform and closely examines how performance informed the budgetary process. Chapters investigate theory-driven analysis, focusing on common themes related to international policy diffusion, organizational change, stakeholder politics and gaming, communication and information management, principal–agent dynamics, and institutional constraints. Contributors include both scholars and seasoned practitioners with extensive experience in implementing or advising performance budgeting reforms. With emphases on both theories and practices, this book is written for graduate courses in public budgeting and comparative public administration, providing theoretical insights into budgeting reforms in developing countries, as well as practice-relevant and actionable recommendations for current and future policymakers and budget reformers.


Book Synopsis Performance Budgeting Reform by : Alfred Tat-Kei Ho

Download or read book Performance Budgeting Reform written by Alfred Tat-Kei Ho and published by Routledge. This book was released on 2019-06-04 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using theoretical frameworks to explore the political, organizational, and cultural dynamics of performance budgeting, this book examines the adoption of performance budgeting in a variety of countries, how it has been implemented, and why it succeeded or failed. Chapters include case studies from a wide range of continents and regions including the U.S., Africa, Asia, Australia, Europe, Latin America, and the Middle East. Each case study pays careful attention to the unique historical, political, and cultural contexts of reform and closely examines how performance informed the budgetary process. Chapters investigate theory-driven analysis, focusing on common themes related to international policy diffusion, organizational change, stakeholder politics and gaming, communication and information management, principal–agent dynamics, and institutional constraints. Contributors include both scholars and seasoned practitioners with extensive experience in implementing or advising performance budgeting reforms. With emphases on both theories and practices, this book is written for graduate courses in public budgeting and comparative public administration, providing theoretical insights into budgeting reforms in developing countries, as well as practice-relevant and actionable recommendations for current and future policymakers and budget reformers.

The MultiCapital Scorecard

The MultiCapital Scorecard

Author: Martin P. Thomas

Publisher: Chelsea Green Publishing

Published: 2016

Total Pages: 258

ISBN-13: 1603586903

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For decades now, organizations have been struggling to find the best way to address their social and environmental responsibilities alongside their economic obligations. In other words, they want to know how best to effectively manage their operations based on a triple bottom line (3BL)--one that reflects social, environmental, and economic performance. Recently, an international standard for integrated reporting has emerged that in principle emphasizes the importance of managing toward a triple bottom line. But it fails to provide specific guidance on how to do so. Organizations have been left to their own devices to respond. How should 3BL management actually be done? In this book, sustainability and performance experts Martin Thomas and Mark McElroy introduce the world's most advanced 3BL performance accounting methodology: The MultiCapital Scorecard. It is the first context-based integrated measurement, management, and reporting system. And, it can help corporations, public institutions, and other organizations answer the question they should be asking themselves for every aspect of their operations: "How much is enough for us to be sustainable?" The answers set internal performance standards against which operations and their impacts can be measured. Nothing less will do! The MultiCapital Scorecard describes this open-source methodology, which consists of a structured, quantitative measurement and reporting system that complies with international standards for 3BL integrated measurement and reporting. Moreover, the MultiCapital Scorecard is designed to help organizations assess their own 3BL performance in their own contexts with context-based metrics of their own choosing. An eminently practical management aid for integrated thinking, it can be tailored to any organization's needs. The authors also describe how and why businesses are gradually shifting from managing impacts on only one type of capital (economic) to managing impacts on multiple types. They also provide detailed examples of worked reports, showing how organizations might develop and quantify the interim and long-term goals to meet their obligations to their employees, community, shareholders, and the environment. The examples also show how an organization can use the Multicapital Scorecard methodology to assess their progress in meeting those goals, and convey that progress to their stakeholders.


Book Synopsis The MultiCapital Scorecard by : Martin P. Thomas

Download or read book The MultiCapital Scorecard written by Martin P. Thomas and published by Chelsea Green Publishing. This book was released on 2016 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: For decades now, organizations have been struggling to find the best way to address their social and environmental responsibilities alongside their economic obligations. In other words, they want to know how best to effectively manage their operations based on a triple bottom line (3BL)--one that reflects social, environmental, and economic performance. Recently, an international standard for integrated reporting has emerged that in principle emphasizes the importance of managing toward a triple bottom line. But it fails to provide specific guidance on how to do so. Organizations have been left to their own devices to respond. How should 3BL management actually be done? In this book, sustainability and performance experts Martin Thomas and Mark McElroy introduce the world's most advanced 3BL performance accounting methodology: The MultiCapital Scorecard. It is the first context-based integrated measurement, management, and reporting system. And, it can help corporations, public institutions, and other organizations answer the question they should be asking themselves for every aspect of their operations: "How much is enough for us to be sustainable?" The answers set internal performance standards against which operations and their impacts can be measured. Nothing less will do! The MultiCapital Scorecard describes this open-source methodology, which consists of a structured, quantitative measurement and reporting system that complies with international standards for 3BL integrated measurement and reporting. Moreover, the MultiCapital Scorecard is designed to help organizations assess their own 3BL performance in their own contexts with context-based metrics of their own choosing. An eminently practical management aid for integrated thinking, it can be tailored to any organization's needs. The authors also describe how and why businesses are gradually shifting from managing impacts on only one type of capital (economic) to managing impacts on multiple types. They also provide detailed examples of worked reports, showing how organizations might develop and quantify the interim and long-term goals to meet their obligations to their employees, community, shareholders, and the environment. The examples also show how an organization can use the Multicapital Scorecard methodology to assess their progress in meeting those goals, and convey that progress to their stakeholders.

Rethinking Teacher Supervision and Evaluation

Rethinking Teacher Supervision and Evaluation

Author: Kim Marshall

Publisher: John Wiley & Sons

Published: 2009-10-30

Total Pages: 337

ISBN-13: 0470553995

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In this important book, education expert Kim Marshall shows how to break away from the typical and often ineffective evaluation approaches in which principals use infrequent classroom visits or rely on standardized test scores to assess a teacher's performance. Marshall proposes a broader framework for supervision and evaluation that enlists teachers in improving the performance of all students. Emphasizing trust-building and teamwork, Marshall's innovative, four-part framework shifts the focus from periodically evaluating teaching to continuously analyzing learning. This book offers school principals a guide for implementing Marshall's framework and shows how to make frequent, informal classroom visits followed by candid feedback to each teacher; work with teacher teams to plan thoughtful curriculum units rather than focusing on individual lessons; get teachers as teams involved in low-stakes analysis of interim assessment results to fine-tune their teaching and help struggling students; and use compact rubrics for summative teacher evaluation. This vital resource also includes extensive tools and advice for managing time as well as ideas for using supervision and evaluation practices to foster teacher professional development.


Book Synopsis Rethinking Teacher Supervision and Evaluation by : Kim Marshall

Download or read book Rethinking Teacher Supervision and Evaluation written by Kim Marshall and published by John Wiley & Sons. This book was released on 2009-10-30 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this important book, education expert Kim Marshall shows how to break away from the typical and often ineffective evaluation approaches in which principals use infrequent classroom visits or rely on standardized test scores to assess a teacher's performance. Marshall proposes a broader framework for supervision and evaluation that enlists teachers in improving the performance of all students. Emphasizing trust-building and teamwork, Marshall's innovative, four-part framework shifts the focus from periodically evaluating teaching to continuously analyzing learning. This book offers school principals a guide for implementing Marshall's framework and shows how to make frequent, informal classroom visits followed by candid feedback to each teacher; work with teacher teams to plan thoughtful curriculum units rather than focusing on individual lessons; get teachers as teams involved in low-stakes analysis of interim assessment results to fine-tune their teaching and help struggling students; and use compact rubrics for summative teacher evaluation. This vital resource also includes extensive tools and advice for managing time as well as ideas for using supervision and evaluation practices to foster teacher professional development.

OECD Health Policy Studies Rethinking Health System Performance Assessment A Renewed Framework

OECD Health Policy Studies Rethinking Health System Performance Assessment A Renewed Framework

Author: OECD

Publisher: OECD Publishing

Published: 2024-01-23

Total Pages: 62

ISBN-13: 9264653392

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This document presents the OECD’s renewed health system performance assessment framework. It incorporates new performance dimensions, notably people-centredness, resilience, and environmental sustainability, and places increased emphasis on addressing inequalities, including those related to gender.


Book Synopsis OECD Health Policy Studies Rethinking Health System Performance Assessment A Renewed Framework by : OECD

Download or read book OECD Health Policy Studies Rethinking Health System Performance Assessment A Renewed Framework written by OECD and published by OECD Publishing. This book was released on 2024-01-23 with total page 62 pages. Available in PDF, EPUB and Kindle. Book excerpt: This document presents the OECD’s renewed health system performance assessment framework. It incorporates new performance dimensions, notably people-centredness, resilience, and environmental sustainability, and places increased emphasis on addressing inequalities, including those related to gender.

Total Workplace Performance

Total Workplace Performance

Author: Stanley Aronoff

Publisher:

Published: 1995

Total Pages: 424

ISBN-13:

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Book Synopsis Total Workplace Performance by : Stanley Aronoff

Download or read book Total Workplace Performance written by Stanley Aronoff and published by . This book was released on 1995 with total page 424 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Practical Performance Measurement

Practical Performance Measurement

Author: Stacey Barr

Publisher:

Published: 2014

Total Pages:

ISBN-13: 9780992383701

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Book Synopsis Practical Performance Measurement by : Stacey Barr

Download or read book Practical Performance Measurement written by Stacey Barr and published by . This book was released on 2014 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

Best Practices in Planning and Performance Management

Best Practices in Planning and Performance Management

Author: David A. J. Axson

Publisher: John Wiley & Sons

Published: 2007

Total Pages: 296

ISBN-13:

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Bombarded by an avalanche of information, today's managers find that traditional budgeting, forecasting, and reporting techniques are not only obsolete, they're dangerous. They are simply too slow, too detailed, and too disconnected for the information age we live in. So where do managers turn to for help when asked to develop plans, build budgets, report progress, and make decisions in response to today's increasingly competitive, fast-paced, and volatile environment? Part One makes the case for a radical change in the way managers manage performance, explaining why effective performance management is needed in today's fast-paced world and also provides a series of diagnostic tools and measures to help you evaluate the improvement opportunity. Part Two describes the principal best practices for each element of the performance management process�strategic planning, tactical and financial planning, management reporting, and forecasting. A chapter on risk management reflects its emergence as a critical component of any effective performance management process. Finally, Part Three provides insights into the steps required to design a best practice�inspired process that is right for your organisation as well as the critical success factors for implementation.


Book Synopsis Best Practices in Planning and Performance Management by : David A. J. Axson

Download or read book Best Practices in Planning and Performance Management written by David A. J. Axson and published by John Wiley & Sons. This book was released on 2007 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bombarded by an avalanche of information, today's managers find that traditional budgeting, forecasting, and reporting techniques are not only obsolete, they're dangerous. They are simply too slow, too detailed, and too disconnected for the information age we live in. So where do managers turn to for help when asked to develop plans, build budgets, report progress, and make decisions in response to today's increasingly competitive, fast-paced, and volatile environment? Part One makes the case for a radical change in the way managers manage performance, explaining why effective performance management is needed in today's fast-paced world and also provides a series of diagnostic tools and measures to help you evaluate the improvement opportunity. Part Two describes the principal best practices for each element of the performance management process�strategic planning, tactical and financial planning, management reporting, and forecasting. A chapter on risk management reflects its emergence as a critical component of any effective performance management process. Finally, Part Three provides insights into the steps required to design a best practice�inspired process that is right for your organisation as well as the critical success factors for implementation.