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Now you can proactively avoid administration problems with CRM Middleware - whether they be performance losses or even complete system freezes - using this comprehensive book, based on the extensive experience of SAP Active Global Support. You'll learn the basics of data processing in the Middleware (input processing, validation, output processing) and get concrete troubleshooting advice. Plus, uncover a vast array of optimization options for all critical parts of the Middleware, as well as practical instruction on how to avoid system freezes and on how to handle those freezes once they've occurred. Based on CRM Release 5.0, this book is also highly useful for those still working with the older Release 4.0. In addition, wherever possible, the authors also provide you with sneak previews of the upcoming release 6.0 as well. Highlights Include: * Input processing and validation * Output processing * BDoc modelling and storage * Groupware integration * Exchanging your own data * Replication & Realignment * XML * Reorganizing the Middleware * Mass changes * Roadmaps for analyzing the Middleware
Book Synopsis SAP CRM Middleware Optimization Guide by : Juliane Bode
Download or read book SAP CRM Middleware Optimization Guide written by Juliane Bode and published by SAP PRESS. This book was released on 2007 with total page 407 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now you can proactively avoid administration problems with CRM Middleware - whether they be performance losses or even complete system freezes - using this comprehensive book, based on the extensive experience of SAP Active Global Support. You'll learn the basics of data processing in the Middleware (input processing, validation, output processing) and get concrete troubleshooting advice. Plus, uncover a vast array of optimization options for all critical parts of the Middleware, as well as practical instruction on how to avoid system freezes and on how to handle those freezes once they've occurred. Based on CRM Release 5.0, this book is also highly useful for those still working with the older Release 4.0. In addition, wherever possible, the authors also provide you with sneak previews of the upcoming release 6.0 as well. Highlights Include: * Input processing and validation * Output processing * BDoc modelling and storage * Groupware integration * Exchanging your own data * Replication & Realignment * XML * Reorganizing the Middleware * Mass changes * Roadmaps for analyzing the Middleware
Book Synopsis Optimierung der SAP-CRM-Middleware by : Juliane Bode
Download or read book Optimierung der SAP-CRM-Middleware written by Juliane Bode and published by . This book was released on 2007 with total page 421 pages. Available in PDF, EPUB and Kindle. Book excerpt:
In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more successful they will become. Customer Relationship Management (CRM) software systems are key tools for companies to manage the customer-facing processes of their businesses. However, many companies have resisted
Book Synopsis Implementing SAP® CRM by : Vivek Kale
Download or read book Implementing SAP® CRM written by Vivek Kale and published by CRC Press. This book was released on 2014-12-03 with total page 506 pages. Available in PDF, EPUB and Kindle. Book excerpt: In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more successful they will become. Customer Relationship Management (CRM) software systems are key tools for companies to manage the customer-facing processes of their businesses. However, many companies have resisted
Learn SAP CRM Service Configuration Mastering SAP CRM Service Configuration: A Comprehensive Guide to Optimizing Your Customer Service Processes The book covers the following: 1 Introduction to SAP CRM Service Configuration 1.1 Overview of SAP CRM and its role in customer relationship management 1.2 Benefits of using SAP CRM Service 1.3 Key components of SAP CRM Service 2 Understanding the SAP CRM Service Organizational Structure 2.1 Organizational units in SAP CRM Service 2.2 Business partners and their roles in SAP CRM Service 2.3 Relationships between organizational units and business partners 3 Service Products and Categories 3.1 Configuring service products 3.2 Service product hierarchies 3.3 Service categories and their role in CRM Service 4 Service Contracts and Agreements 4.1 Types of service contracts 4.2 Creating and managing service contracts 4.3 Service level agreements and their importance in CRM Service 5 Service Order Management 5.1 Overview of service order processing 5.2 Configuring service order types 5.3 Creating and managing service orders 6 Service Quotations and Confirmations 6.1 Creating and managing service quotations 6.2 Configuring service confirmation types 6.3 Service confirmations and their role in CRM Service 7 Resource Planning and Scheduling 7.1 Resource planning concepts in SAP CRM Service 7.2 Configuring resource planning and scheduling settings 7.3 Allocating and managing resources for service orders 8 Service Billing and Invoicing 8.1 Overview of service billing and invoicing in SAP CRM Service 8.2 Configuring billing and invoicing settings 8.3 Creating and managing service invoices 9 Service Analytics and Reporting 9.1 Importance of analytics and reporting in CRM Service 9.2 Configuring CRM Service analytics and reports 9.3 Analyzing service performance using SAP CRM Service reports 10 Integrating SAP CRM Service with Other SAP Modules 10.1 Integration with SAP ERP 10.2 Integration with SAP SCM 10.3 Integration with SAP HCM 11 Advanced Topics in SAP CRM Service Configuration 11.1 Service case management 11.2 Customer interaction center (CIC) configuration 11.3 Service ticket management 12 Best Practices and Tips for SAP CRM Service Configuration 12.1 Optimizing service processes 12.2 Streamlining service operations 12.3 Maintaining efficient CRM Service system performance
Book Synopsis Learn SAP CRM Service Configuration by : Innoware Pjp
Download or read book Learn SAP CRM Service Configuration written by Innoware Pjp and published by Independently Published. This book was released on 2023-03-17 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn SAP CRM Service Configuration Mastering SAP CRM Service Configuration: A Comprehensive Guide to Optimizing Your Customer Service Processes The book covers the following: 1 Introduction to SAP CRM Service Configuration 1.1 Overview of SAP CRM and its role in customer relationship management 1.2 Benefits of using SAP CRM Service 1.3 Key components of SAP CRM Service 2 Understanding the SAP CRM Service Organizational Structure 2.1 Organizational units in SAP CRM Service 2.2 Business partners and their roles in SAP CRM Service 2.3 Relationships between organizational units and business partners 3 Service Products and Categories 3.1 Configuring service products 3.2 Service product hierarchies 3.3 Service categories and their role in CRM Service 4 Service Contracts and Agreements 4.1 Types of service contracts 4.2 Creating and managing service contracts 4.3 Service level agreements and their importance in CRM Service 5 Service Order Management 5.1 Overview of service order processing 5.2 Configuring service order types 5.3 Creating and managing service orders 6 Service Quotations and Confirmations 6.1 Creating and managing service quotations 6.2 Configuring service confirmation types 6.3 Service confirmations and their role in CRM Service 7 Resource Planning and Scheduling 7.1 Resource planning concepts in SAP CRM Service 7.2 Configuring resource planning and scheduling settings 7.3 Allocating and managing resources for service orders 8 Service Billing and Invoicing 8.1 Overview of service billing and invoicing in SAP CRM Service 8.2 Configuring billing and invoicing settings 8.3 Creating and managing service invoices 9 Service Analytics and Reporting 9.1 Importance of analytics and reporting in CRM Service 9.2 Configuring CRM Service analytics and reports 9.3 Analyzing service performance using SAP CRM Service reports 10 Integrating SAP CRM Service with Other SAP Modules 10.1 Integration with SAP ERP 10.2 Integration with SAP SCM 10.3 Integration with SAP HCM 11 Advanced Topics in SAP CRM Service Configuration 11.1 Service case management 11.2 Customer interaction center (CIC) configuration 11.3 Service ticket management 12 Best Practices and Tips for SAP CRM Service Configuration 12.1 Optimizing service processes 12.2 Streamlining service operations 12.3 Maintaining efficient CRM Service system performance
Book Synopsis SAP Performance Optimization Guide by : Thomas Schneider
Download or read book SAP Performance Optimization Guide written by Thomas Schneider and published by SAP PRESS. This book was released on 2018-01-28 with total page 892 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Learn Configuration in SAP CRM Sales: A Comprehensive Guide Table of Contents 1 Introduction 1.1. Overview of SAP CRM Sales 1.2. Importance of configuration in SAP CRM Sales 1.3. Target audience and prerequisites 2 Overview of SAP CRM Sales Processes 2.1. Sales cycle in SAP CRM 2.2. Key components of SAP CRM Sales 2.3. Integration with other SAP modules 3 SAP CRM Sales Master Data Configuration 3.1. Business Partner configuration 3.2. Product Master configuration 3.3. Sales Area configuration 3.4. Sales Organization, Distribution Channel, and Division configuration 4 Sales Transactions Configuration 4.1. Sales document types 4.2. Item categories and determination 4.3. Schedule line categories and determination 4.4. Partner determination procedure 4.5. Pricing configuration 5 Sales Activity Management Configuration 5.1. Activity types 5.2. Status profiles 5.3. Activity partners and roles 5.4. Territory management 6 Sales Contract Management Configuration 6.1. Contract types 6.2. Contract release process 6.3. Contract determination 6.4. Billing plan configuration 7 Sales Quotation and Order Management Configuration 7.1. Quotation types and configuration 7.2. Order types and configuration 7.3. Sales document flow and copy control 8 Sales Pipeline and Opportunity Management Configuration 8.1. Opportunity types and stages 8.2. Sales methodology configuration 8.3. Sales planning and forecasting 9 Integration with SAP CRM Service and Marketing 9.1. Service order integration 9.2. Warranty and claims management 9.3. Campaign management and lead generation 10 Reporting and Analytics Configuration 10.1. Interactive reports 10.2. Dashboards and key performance indicators 10.3. Data extraction and integration with SAP BW 11 Tips, Tricks, and Best Practices 11.1. System optimization 11.2. Troubleshooting common configuration issues 11.3. Enhancements and customizations
Book Synopsis Learn Configuration in SAP CRM Sales by : Alex Sterling
Download or read book Learn Configuration in SAP CRM Sales written by Alex Sterling and published by Independently Published. This book was released on 2023-07-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn Configuration in SAP CRM Sales: A Comprehensive Guide Table of Contents 1 Introduction 1.1. Overview of SAP CRM Sales 1.2. Importance of configuration in SAP CRM Sales 1.3. Target audience and prerequisites 2 Overview of SAP CRM Sales Processes 2.1. Sales cycle in SAP CRM 2.2. Key components of SAP CRM Sales 2.3. Integration with other SAP modules 3 SAP CRM Sales Master Data Configuration 3.1. Business Partner configuration 3.2. Product Master configuration 3.3. Sales Area configuration 3.4. Sales Organization, Distribution Channel, and Division configuration 4 Sales Transactions Configuration 4.1. Sales document types 4.2. Item categories and determination 4.3. Schedule line categories and determination 4.4. Partner determination procedure 4.5. Pricing configuration 5 Sales Activity Management Configuration 5.1. Activity types 5.2. Status profiles 5.3. Activity partners and roles 5.4. Territory management 6 Sales Contract Management Configuration 6.1. Contract types 6.2. Contract release process 6.3. Contract determination 6.4. Billing plan configuration 7 Sales Quotation and Order Management Configuration 7.1. Quotation types and configuration 7.2. Order types and configuration 7.3. Sales document flow and copy control 8 Sales Pipeline and Opportunity Management Configuration 8.1. Opportunity types and stages 8.2. Sales methodology configuration 8.3. Sales planning and forecasting 9 Integration with SAP CRM Service and Marketing 9.1. Service order integration 9.2. Warranty and claims management 9.3. Campaign management and lead generation 10 Reporting and Analytics Configuration 10.1. Interactive reports 10.2. Dashboards and key performance indicators 10.3. Data extraction and integration with SAP BW 11 Tips, Tricks, and Best Practices 11.1. System optimization 11.2. Troubleshooting common configuration issues 11.3. Enhancements and customizations
Master the business processes and configuration for SAP Customer Relationship Management! This guide offers the details you need about key SAP CRM functionality and customization. Understand the key SAP CRM business processes and then configure the system for marketing, sales, and service. From master data to middleware to the web UI, get the answers you need to tailor SAP CRM for your own requirements.
Book Synopsis SAP CRM by : Chandrakant Agarwal
Download or read book SAP CRM written by Chandrakant Agarwal and published by SAP PRESS. This book was released on 2015 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Master the business processes and configuration for SAP Customer Relationship Management! This guide offers the details you need about key SAP CRM functionality and customization. Understand the key SAP CRM business processes and then configure the system for marketing, sales, and service. From master data to middleware to the web UI, get the answers you need to tailor SAP CRM for your own requirements.
This book describes how you can optimize the performance of your SAP solution and ensure it operates as cost-effectively as possible. Learn how to systematically identify and analyze performance problems, implement appropriate tuning measures, and evaluate their effectiveness. The book covers both technical optimization as well as the monitoring of applications. From hardware, to your ABAP and Java programs, to database access each potential performance bottleneck is highlighted, along with corresponding instructions and valuable tips _ provided directly from support professionals at SAP. This fifth edition has been completely revised and updated for SAP NetWeaver 7.0. New sections cover topics related to the analysis of Web Dynpro applications, the SAP J2EE engine, SAP JVM, and SAP Solution Manager Diagnostics.
Book Synopsis SAP Performance Optimization Guide by : Thomas Schneider
Download or read book SAP Performance Optimization Guide written by Thomas Schneider and published by Galileo PressInc. This book was released on 2008 with total page 638 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book describes how you can optimize the performance of your SAP solution and ensure it operates as cost-effectively as possible. Learn how to systematically identify and analyze performance problems, implement appropriate tuning measures, and evaluate their effectiveness. The book covers both technical optimization as well as the monitoring of applications. From hardware, to your ABAP and Java programs, to database access each potential performance bottleneck is highlighted, along with corresponding instructions and valuable tips _ provided directly from support professionals at SAP. This fifth edition has been completely revised and updated for SAP NetWeaver 7.0. New sections cover topics related to the analysis of Web Dynpro applications, the SAP J2EE engine, SAP JVM, and SAP Solution Manager Diagnostics.
Implement critical business processes with mySAP Business Suite to integrate key functions that add value to every facet of your organization Key FeaturesLearn master data concepts and UI technologies in SAP systemsExplore key functions of different sales processes, order fulfillment options, transportation planning, logistics execution processes, and customer invoicingConfigure the Order to Cash process in SAP systems and apply it to your business needsBook Description Using different SAP systems in an integrated way to gain maximum benefits while running your business is made possible by this book, which covers how to effectively implement SAP Order to Cash Process with SAP Customer Relationship Management (CRM), SAP Advanced Planning and Optimization (APO), SAP Transportation Management System (TMS), SAP Logistics Execution System (LES), and SAP Enterprise Central Component (ECC). You'll understand the integration of different systems and how to optimize the complete Order to Cash Process with mySAP Business Suite. With the help of this book, you'll learn to implement mySAP Business Suite and understand the shortcomings in your existing SAP ECC environment. As you advance through the chapters, you'll get to grips with master data attributes in different SAP environments and then shift focus to the Order to Cash cycle, including order management in SAP CRM, order fulfillment in SAP APO, transportation planning in SAP TMS, logistics execution in SAP LES, and billing in SAP ECC. By the end of this SAP book, you'll have gained a thorough understanding of how different SAP systems work together with the Order to Cash process. What you will learnDiscover master data in different SAP environmentsFind out how different sales processes, such as quotations, contracts, and order management, work in SAP CRMBecome well-versed with the steps involved in order fulfillment, such as basic and advanced ATP checks in SAP APOGet up and running with transportation requirement and planning and freight settlement with SAP TMSExplore warehouse management with SAP LES to ensure high transparency and predictability of processesUnderstand how to process customer invoicing with SAP ECCWho this book is for This book is for SAP consultants, SME managers, solution architects, and key users of SAP with knowledge of end-to-end business processes. Customers operating SAP CRM, SAP TMS, and SAP APO as part of daily operations will also benefit from this book by understanding the key capabilities and integration touchpoints. Working knowledge of SAP ECC, SAP CRM, SAP APO, SAP TMS, and SAP LES is necessary to get started with this book.
Book Synopsis Implementing Order to Cash Process in SAP by : Chandrakant Agarwal
Download or read book Implementing Order to Cash Process in SAP written by Chandrakant Agarwal and published by Packt Publishing Ltd. This book was released on 2021-05-14 with total page 452 pages. Available in PDF, EPUB and Kindle. Book excerpt: Implement critical business processes with mySAP Business Suite to integrate key functions that add value to every facet of your organization Key FeaturesLearn master data concepts and UI technologies in SAP systemsExplore key functions of different sales processes, order fulfillment options, transportation planning, logistics execution processes, and customer invoicingConfigure the Order to Cash process in SAP systems and apply it to your business needsBook Description Using different SAP systems in an integrated way to gain maximum benefits while running your business is made possible by this book, which covers how to effectively implement SAP Order to Cash Process with SAP Customer Relationship Management (CRM), SAP Advanced Planning and Optimization (APO), SAP Transportation Management System (TMS), SAP Logistics Execution System (LES), and SAP Enterprise Central Component (ECC). You'll understand the integration of different systems and how to optimize the complete Order to Cash Process with mySAP Business Suite. With the help of this book, you'll learn to implement mySAP Business Suite and understand the shortcomings in your existing SAP ECC environment. As you advance through the chapters, you'll get to grips with master data attributes in different SAP environments and then shift focus to the Order to Cash cycle, including order management in SAP CRM, order fulfillment in SAP APO, transportation planning in SAP TMS, logistics execution in SAP LES, and billing in SAP ECC. By the end of this SAP book, you'll have gained a thorough understanding of how different SAP systems work together with the Order to Cash process. What you will learnDiscover master data in different SAP environmentsFind out how different sales processes, such as quotations, contracts, and order management, work in SAP CRMBecome well-versed with the steps involved in order fulfillment, such as basic and advanced ATP checks in SAP APOGet up and running with transportation requirement and planning and freight settlement with SAP TMSExplore warehouse management with SAP LES to ensure high transparency and predictability of processesUnderstand how to process customer invoicing with SAP ECCWho this book is for This book is for SAP consultants, SME managers, solution architects, and key users of SAP with knowledge of end-to-end business processes. Customers operating SAP CRM, SAP TMS, and SAP APO as part of daily operations will also benefit from this book by understanding the key capabilities and integration touchpoints. Working knowledge of SAP ECC, SAP CRM, SAP APO, SAP TMS, and SAP LES is necessary to get started with this book.
This is a must-have resource for anyone interested in learning how to optimize and maximize the SAP CRM Interaction Center. You'll discover what the SAP CRM Interaction Center is, and learn how to maximize it through customization and enhancement. Each chapter describes specific functions, explains why they are useful, and then demonstrates how to use and customize them. Topics covered include Computer Telephony Integration and Multi-Channel Integration, the different types of Interaction Centers, IC Marketing, IC Service, Shared Services Center, Telesales, and much more. You'll also learn about customer success stories and SAP's current and future plans. This book is up to date for CRM 2007, but also provides useful information for all versions of the IC, including tips and suggestions on why it is beneficial to upgrade. Whether you're a newcomer to SAP CRM and need an introduction to the Interaction Center, or you're a current SAP CRM IC user who wants to know what's new and find out how to customize your options, this book will give you the answers you need.
Book Synopsis Maximizing Your SAP CRM Interaction Center by : John Burton
Download or read book Maximizing Your SAP CRM Interaction Center written by John Burton and published by SAP PRESS. This book was released on 2009 with total page 463 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is a must-have resource for anyone interested in learning how to optimize and maximize the SAP CRM Interaction Center. You'll discover what the SAP CRM Interaction Center is, and learn how to maximize it through customization and enhancement. Each chapter describes specific functions, explains why they are useful, and then demonstrates how to use and customize them. Topics covered include Computer Telephony Integration and Multi-Channel Integration, the different types of Interaction Centers, IC Marketing, IC Service, Shared Services Center, Telesales, and much more. You'll also learn about customer success stories and SAP's current and future plans. This book is up to date for CRM 2007, but also provides useful information for all versions of the IC, including tips and suggestions on why it is beneficial to upgrade. Whether you're a newcomer to SAP CRM and need an introduction to the Interaction Center, or you're a current SAP CRM IC user who wants to know what's new and find out how to customize your options, this book will give you the answers you need.
