Service Design Practices for Healthcare Innovation

Service Design Practices for Healthcare Innovation

Author: Mario A. Pfannstiel

Publisher: Springer Nature

Published: 2022-01-19

Total Pages: 536

ISBN-13: 3030872734

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This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.


Book Synopsis Service Design Practices for Healthcare Innovation by : Mario A. Pfannstiel

Download or read book Service Design Practices for Healthcare Innovation written by Mario A. Pfannstiel and published by Springer Nature. This book was released on 2022-01-19 with total page 536 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Service Design with Applications to Health Care Institutions

Service Design with Applications to Health Care Institutions

Author: Oscar Barros

Publisher: Business Expert Press

Published: 2016-12-02

Total Pages: 230

ISBN-13: 1631575716

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This book is a sequel to Business Engineering and Service Design, published by this editorial, which provides the foundations of Business Engineering; it is dedicated to health care, presenting our view of the foundations for the design of institutions that provide such service, general architectures for making designs operative, and many real cases that show how to do formal design and the benefits to be obtained.


Book Synopsis Service Design with Applications to Health Care Institutions by : Oscar Barros

Download or read book Service Design with Applications to Health Care Institutions written by Oscar Barros and published by Business Expert Press. This book was released on 2016-12-02 with total page 230 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is a sequel to Business Engineering and Service Design, published by this editorial, which provides the foundations of Business Engineering; it is dedicated to health care, presenting our view of the foundations for the design of institutions that provide such service, general architectures for making designs operative, and many real cases that show how to do formal design and the benefits to be obtained.

Business Engineering and Service Design with Applications for Health Care Institutions

Business Engineering and Service Design with Applications for Health Care Institutions

Author: Oscar Barros

Publisher: Business Expert Press

Published: 2013-10-07

Total Pages: 290

ISBN-13: 1606496271

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Business Engineering attempts to provide tools, as other engineering disciplines have, for the design of businesses. This implies that enterprises should be formally designed and that their architectures, including processes, people organization, information systems, IT infrastructure and interactions with customers and suppliers should be considered in a systemic way in such design. This Enterprise Design is not a onetime effort, but, in the dynamic environment we face, organizations have to have the capability to continuously evaluate opportunities to improve their designs. Our approach includes the integrated design of a business, its service configuration (architecture) and capacity planning, the resource management processes and the operating processes. Such an approach is based on general patterns that define service design options and analytical methods that make possible resource optimization to meet demand. This is complemented with technology that allows process execution with BPMN tools and web services over SOA. In summary we integrate the design of a business with analytics and supporting IT tools in giving a sound basis for Business Engineering Our proposal has been extensively tested and improved based on the experience with hundreds of projects in all types of service industries performed at the Master in Business Engineering of the University of Chile. Several of such cases, which have had impressive economics results, are summarized in the text. In particular, we have worked on hospital services, where research and development projects that have been performed in five public hospitals will originate general solutions, summarized in the book, which will eventually be implemented in over a hundred facilities.


Book Synopsis Business Engineering and Service Design with Applications for Health Care Institutions by : Oscar Barros

Download or read book Business Engineering and Service Design with Applications for Health Care Institutions written by Oscar Barros and published by Business Expert Press. This book was released on 2013-10-07 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business Engineering attempts to provide tools, as other engineering disciplines have, for the design of businesses. This implies that enterprises should be formally designed and that their architectures, including processes, people organization, information systems, IT infrastructure and interactions with customers and suppliers should be considered in a systemic way in such design. This Enterprise Design is not a onetime effort, but, in the dynamic environment we face, organizations have to have the capability to continuously evaluate opportunities to improve their designs. Our approach includes the integrated design of a business, its service configuration (architecture) and capacity planning, the resource management processes and the operating processes. Such an approach is based on general patterns that define service design options and analytical methods that make possible resource optimization to meet demand. This is complemented with technology that allows process execution with BPMN tools and web services over SOA. In summary we integrate the design of a business with analytics and supporting IT tools in giving a sound basis for Business Engineering Our proposal has been extensively tested and improved based on the experience with hundreds of projects in all types of service industries performed at the Master in Business Engineering of the University of Chile. Several of such cases, which have had impressive economics results, are summarized in the text. In particular, we have worked on hospital services, where research and development projects that have been performed in five public hospitals will originate general solutions, summarized in the book, which will eventually be implemented in over a hundred facilities.

Service Design and Service Thinking in Healthcare and Hospital Management

Service Design and Service Thinking in Healthcare and Hospital Management

Author: Mario A. Pfannstiel

Publisher: Springer

Published: 2018-12-28

Total Pages: 535

ISBN-13: 3030007499

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This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.


Book Synopsis Service Design and Service Thinking in Healthcare and Hospital Management by : Mario A. Pfannstiel

Download or read book Service Design and Service Thinking in Healthcare and Hospital Management written by Mario A. Pfannstiel and published by Springer. This book was released on 2018-12-28 with total page 535 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers and effective for healthcare providers. In addition, readers will learn about new research directions, as well as strategies and innovations to develop service solutions that are affordable, sustainable, and consumer-oriented. Lastly, the book discusses policy options to improve the service delivery process and customer satisfaction in the healthcare and hospital sector. The contributors cover various aspects and fields of application of service design and service thinking, including service design processes, tools and methods; service blueprints and service delivery; creation and implementation of services; interaction design and user experience; design of service touchpoints and service interfaces; service excellence and service innovation. The book will appeal to all scholars and practitioners in the hospital and healthcare sector who are interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Design for Care

Design for Care

Author: Peter Jones

Publisher: Rosenfeld Media

Published: 2013-05-01

Total Pages: 376

ISBN-13: 1933820136

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The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, we'll show how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.


Book Synopsis Design for Care by : Peter Jones

Download or read book Design for Care written by Peter Jones and published by Rosenfeld Media. This book was released on 2013-05-01 with total page 376 pages. Available in PDF, EPUB and Kindle. Book excerpt: The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, we'll show how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.

Business Engineering and Service Design, Second Edition

Business Engineering and Service Design, Second Edition

Author: Oscar Barros

Publisher: Business Expert Press

Published: 2016-10-14

Total Pages: 254

ISBN-13: 1631575694

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This book provides the foundations of BE, reviews the disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed application cases, including impressive results in private and public situations.


Book Synopsis Business Engineering and Service Design, Second Edition by : Oscar Barros

Download or read book Business Engineering and Service Design, Second Edition written by Oscar Barros and published by Business Expert Press. This book was released on 2016-10-14 with total page 254 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides the foundations of BE, reviews the disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed application cases, including impressive results in private and public situations.

Design Details for Health

Design Details for Health

Author: Cynthia A. Leibrock

Publisher: John Wiley & Sons

Published: 2011-02-15

Total Pages: 42

ISBN-13: 0470926848

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Praise for Design Details for Health "Cynthia Leibrock and Debra Harris have developed a vitally important reference. They draw upon and compile a rich source of evidence that supports the application of specific research-based details for particular health-related settings." From the Foreword by Dr. Wayne Ruga, AIA, FIIDA, Hon. FASID The revised edition on implementing design details to improve today's health care facilities an inspiring, comprehensive guide In this significantly revised second edition, Cynthia Leibrock and Debra Harris offer up-to-date information on design details that can improve patient outcomes and user experience by returning authority to the patient, along with fascinating case studies and research demonstrating the positive role design can play in reducing health care costs. Design Details for Health, Second Edition offers contemporary examples showing how design can improve patient comfort and independence, and demonstrates how to design highly functional health care facilities that operate at peak performance. The book addresses a range of health care facility types including hospitals, ambulatory care, wellness centers, subacute care and rehabilitation, adult day care and respite, assisted living, hospice, dementia care, and aging in place. This Second Edition includes: The latest research, which was only anecdotal in nature as recently as a decade ago, illustrating how design through evidence produces measurable outcomes Real-world case studies of a range of excellent health care facilities that have been designed and built in the twenty-first century Updated contributions with leading practitioners, researchers, and providers conveying how design has a positive impact on health care delivery When design empowers rather than disables, everybody wins. Sensitive to the needs of both patients and providers, Design Details for Health, Second Edition is essential reading for today's architects, interior designers, facility managers, and health care professionals.


Book Synopsis Design Details for Health by : Cynthia A. Leibrock

Download or read book Design Details for Health written by Cynthia A. Leibrock and published by John Wiley & Sons. This book was released on 2011-02-15 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for Design Details for Health "Cynthia Leibrock and Debra Harris have developed a vitally important reference. They draw upon and compile a rich source of evidence that supports the application of specific research-based details for particular health-related settings." From the Foreword by Dr. Wayne Ruga, AIA, FIIDA, Hon. FASID The revised edition on implementing design details to improve today's health care facilities an inspiring, comprehensive guide In this significantly revised second edition, Cynthia Leibrock and Debra Harris offer up-to-date information on design details that can improve patient outcomes and user experience by returning authority to the patient, along with fascinating case studies and research demonstrating the positive role design can play in reducing health care costs. Design Details for Health, Second Edition offers contemporary examples showing how design can improve patient comfort and independence, and demonstrates how to design highly functional health care facilities that operate at peak performance. The book addresses a range of health care facility types including hospitals, ambulatory care, wellness centers, subacute care and rehabilitation, adult day care and respite, assisted living, hospice, dementia care, and aging in place. This Second Edition includes: The latest research, which was only anecdotal in nature as recently as a decade ago, illustrating how design through evidence produces measurable outcomes Real-world case studies of a range of excellent health care facilities that have been designed and built in the twenty-first century Updated contributions with leading practitioners, researchers, and providers conveying how design has a positive impact on health care delivery When design empowers rather than disables, everybody wins. Sensitive to the needs of both patients and providers, Design Details for Health, Second Edition is essential reading for today's architects, interior designers, facility managers, and health care professionals.

Design for Health

Design for Health

Author: Arathi Sethumadhavan

Publisher: Academic Press

Published: 2020-02-03

Total Pages: 0

ISBN-13: 9780128164273

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Design for Health: Applications of Human Factors delves into critical and emergent issues in healthcare and patient safety and how the field of human factors and ergonomics play a role in this domain. The book uses the Design for X (DfX) methodology to discuss a wide range of contexts, technologies, and population dependent criteria (X's) that must be considered in the design of a safe and usable healthcare ecosystem. Each chapter discusses a specific topic (e.g., mHealth, medical devices, emergency response, global health, etc.), reviews the concept, and presents a case study that demonstrates how human factors techniques and principles are utilized for the design, evaluation or improvements to specific tools, devices, and technologies (Section 1), healthcare systems and environments (Section 2), and applications to special populations (Section 3). The book represents an essential resource for researchers in academia as well as practitioners in medical device industries, consumer IT, and hospital settings. It covers a range of topics from medication reconciliation to self-care to the artificial heart.


Book Synopsis Design for Health by : Arathi Sethumadhavan

Download or read book Design for Health written by Arathi Sethumadhavan and published by Academic Press. This book was released on 2020-02-03 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Design for Health: Applications of Human Factors delves into critical and emergent issues in healthcare and patient safety and how the field of human factors and ergonomics play a role in this domain. The book uses the Design for X (DfX) methodology to discuss a wide range of contexts, technologies, and population dependent criteria (X's) that must be considered in the design of a safe and usable healthcare ecosystem. Each chapter discusses a specific topic (e.g., mHealth, medical devices, emergency response, global health, etc.), reviews the concept, and presents a case study that demonstrates how human factors techniques and principles are utilized for the design, evaluation or improvements to specific tools, devices, and technologies (Section 1), healthcare systems and environments (Section 2), and applications to special populations (Section 3). The book represents an essential resource for researchers in academia as well as practitioners in medical device industries, consumer IT, and hospital settings. It covers a range of topics from medication reconciliation to self-care to the artificial heart.

Design Thinking in Healthcare

Design Thinking in Healthcare

Author: Anni Pakarinen

Publisher: Springer Nature

Published: 2023-04-11

Total Pages: 123

ISBN-13: 3031245105

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This book offers basic knowledge on Design Thinking as a method, process and philosophy. It presents thoughtful Design Thinking case examples and tools for nurses and other healthcare professionals, researchers, students and educators to support their development as creative and transformative leaders in their fields. Healthcare managers of the past viewed patients’ needs merely as targets for population-level health outcomes to be validated in the final phases of developing interventions and services. Today we know better. Patients’ needs and experiences should be viewed as sources of innovation at the front-end of the development process. It provides the basis for applying design thinking to develop better healthcare services and health tech applications. Today, the success of any healthcare service depends on complex interactions between various stakeholders, and new solutions can only be delivered effectively through co-creative and collaborative efforts. Coordinating such efforts relies on strong concepts that can only result from properly run design processes, that this book describes in light of case studies around the world. Design thinking is crucial generalist skill and is receiving increasing attention in the field, as forward-thinking organizations delve into the practice. It can change the way medical solutions are created and how clinical services are delivered. By driving innovation by means of empathy and practicality, design thinking provides tools for those seeking to drive radical renewal in the field.


Book Synopsis Design Thinking in Healthcare by : Anni Pakarinen

Download or read book Design Thinking in Healthcare written by Anni Pakarinen and published by Springer Nature. This book was released on 2023-04-11 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book offers basic knowledge on Design Thinking as a method, process and philosophy. It presents thoughtful Design Thinking case examples and tools for nurses and other healthcare professionals, researchers, students and educators to support their development as creative and transformative leaders in their fields. Healthcare managers of the past viewed patients’ needs merely as targets for population-level health outcomes to be validated in the final phases of developing interventions and services. Today we know better. Patients’ needs and experiences should be viewed as sources of innovation at the front-end of the development process. It provides the basis for applying design thinking to develop better healthcare services and health tech applications. Today, the success of any healthcare service depends on complex interactions between various stakeholders, and new solutions can only be delivered effectively through co-creative and collaborative efforts. Coordinating such efforts relies on strong concepts that can only result from properly run design processes, that this book describes in light of case studies around the world. Design thinking is crucial generalist skill and is receiving increasing attention in the field, as forward-thinking organizations delve into the practice. It can change the way medical solutions are created and how clinical services are delivered. By driving innovation by means of empathy and practicality, design thinking provides tools for those seeking to drive radical renewal in the field.

Service Design

Service Design

Author: Andy Polaine

Publisher: Rosenfeld Media

Published: 2013-03-13

Total Pages: 216

ISBN-13: 1933820616

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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.


Book Synopsis Service Design by : Andy Polaine

Download or read book Service Design written by Andy Polaine and published by Rosenfeld Media. This book was released on 2013-03-13 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.