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Are you tired of employees not getting the big picture, supporting your initiatives, or following your processes, or even directives? Do you feel like you can never take more than a few days off because your business will flounder if you aren't there to drive or follow up on every critical task? Are you longing for freedom, and feel like your business owns you, but simultaneously the thought of giving up control and delegating decisions to your team terrifies you? Are you afraid to hold your employees accountable out of fear they will leave you? Don't lose hope just yet! Brian Harding has been there, and after years as a business owner and consultant, he has learned the secrets to creating a workplace where employees thrive without constant supervision, a positive culture predominates, and everyone knows what is expected of them. Now Brian shares his years of experience and expertise in his new book Service Industry Success. He explores the challenges you are facing and provides you with the necessary skills and strategies to transform your organization.
Book Synopsis Service Industry Success: Develop Your Team, Empower Your People, Attain Your Freedom by : Brian Harding
Download or read book Service Industry Success: Develop Your Team, Empower Your People, Attain Your Freedom written by Brian Harding and published by Aviva Publishing. This book was released on 2021-12 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you tired of employees not getting the big picture, supporting your initiatives, or following your processes, or even directives? Do you feel like you can never take more than a few days off because your business will flounder if you aren't there to drive or follow up on every critical task? Are you longing for freedom, and feel like your business owns you, but simultaneously the thought of giving up control and delegating decisions to your team terrifies you? Are you afraid to hold your employees accountable out of fear they will leave you? Don't lose hope just yet! Brian Harding has been there, and after years as a business owner and consultant, he has learned the secrets to creating a workplace where employees thrive without constant supervision, a positive culture predominates, and everyone knows what is expected of them. Now Brian shares his years of experience and expertise in his new book Service Industry Success. He explores the challenges you are facing and provides you with the necessary skills and strategies to transform your organization.
Are you tired of employees not getting the big picture, supporting your initiatives, or following your processes, or even directives? Do you feel like you can never take more than a few days off because your business will flounder if you aren't there to drive or follow up on every critical task? Are you longing for freedom, and feel like your business owns you, but simultaneously the thought of giving up control and delegating decisions to your team terrifies you? Are you afraid to hold your employees accountable out of fear they will leave you? Don't lose hope just yet! Brian Harding has been there, and after years as a business owner and consultant, he has learned the secrets to creating a workplace where employees thrive without constant supervision, a positive culture predominates, and everyone knows what is expected of them. Now Brian shares his years of experience and expertise in his new book Service Industry Success. He explores the challenges you are facing and provides you with the necessary skills and strategies to transform your organization.
Book Synopsis Service Industry Success: Develop Your Team, Empower Your People, Attain Your Freedom by : Brian Harding
Download or read book Service Industry Success: Develop Your Team, Empower Your People, Attain Your Freedom written by Brian Harding and published by Aviva Publishing. This book was released on 2021-12 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Are you tired of employees not getting the big picture, supporting your initiatives, or following your processes, or even directives? Do you feel like you can never take more than a few days off because your business will flounder if you aren't there to drive or follow up on every critical task? Are you longing for freedom, and feel like your business owns you, but simultaneously the thought of giving up control and delegating decisions to your team terrifies you? Are you afraid to hold your employees accountable out of fear they will leave you? Don't lose hope just yet! Brian Harding has been there, and after years as a business owner and consultant, he has learned the secrets to creating a workplace where employees thrive without constant supervision, a positive culture predominates, and everyone knows what is expected of them. Now Brian shares his years of experience and expertise in his new book Service Industry Success. He explores the challenges you are facing and provides you with the necessary skills and strategies to transform your organization.
This publication provides the patient financial services manager with a comprehensive practical guide to both the operational and analytical aspects of patient accounts management. It is appropriate for graduate and undergraduate programs as well as practitioners. Review questions are included for each chapter and forms are provided on diskette.
Book Synopsis Understanding Patient Financial Services by : Christine Robinson-Crowley
Download or read book Understanding Patient Financial Services written by Christine Robinson-Crowley and published by Jones & Bartlett Learning. This book was released on 1997 with total page 280 pages. Available in PDF, EPUB and Kindle. Book excerpt: This publication provides the patient financial services manager with a comprehensive practical guide to both the operational and analytical aspects of patient accounts management. It is appropriate for graduate and undergraduate programs as well as practitioners. Review questions are included for each chapter and forms are provided on diskette.
In the past, medicine worked like this: a patient looked for a doctor who evaluated him carefully. After the evaluation, the doctor said to the patient: Are you willing to abandon everything that has made you sick so far? Only then do I accept to be your doctor. Now, I ask you: Is your company willing to abandon all the bad processes and bad strategies that have given your customers a bad experience? The big problem is that, in many cases, we look for doctors, pharmacists and software resellers and, what they want most, is to recommend medicines and CRM systems for a temporary cure, or imaginary cure to serve the media or advertising. What's wrong with that? It is that in the customer service sector, the side effect is worse than acting directly on the cause of the corporate pains that cause the bad experience to customers. If professionals don't know how to hire and build a long-term strategy, your suppliers will always want you to come back for new software purchases and more software, and not for a permanent cure. The objective of this book is to bring the most widely used and effective standards on the market to serious professionals who really want to embrace and offer excellent customer service. There is no methodology that will solve everything overnight, but the right methodology will help the company to respond quickly and without repression. As the conclusion, I wrote in this book too a table that help you to identify Why, when and how to use each one of those worldwide methodologies or tools to improve and profit from your customer service. This book is part of the CRM and Customer Experience Trilogy called CX Trilogy which aims to unite the worldwide community of CX, Customer Service, Data Science and CRM professionals. I believe that this union would facilitate the contracting of our sector and profession, as well as identifying the best professionals in the market. The CX Trilogy consists of 3 books and one Dictionary: 1st) 30 Advice from 30 greatest professionals in CRM and customer service in the world 2nd) The Book of all Methodologies and Tools to Improve and Profit from Customer Experience and Service 3rd) Data Science and Business Intelligence - Advice from reputable Data Scientists around the world and plus, the book: The Official Dictionary for Internet, Computer, ERP, CRM, UX, Analytics, Big Data, Customer Experience, Call Center, Digital Marketing and Telecommunication: The Vocabulary of One New Digital World
Book Synopsis The Book of all 20 Methodologies to Improve and Profit from Customer Experience and Service by : Heverton Anunciação
Download or read book The Book of all 20 Methodologies to Improve and Profit from Customer Experience and Service written by Heverton Anunciação and published by Heverton Anunciação. This book was released on 2023-12-04 with total page 403 pages. Available in PDF, EPUB and Kindle. Book excerpt: In the past, medicine worked like this: a patient looked for a doctor who evaluated him carefully. After the evaluation, the doctor said to the patient: Are you willing to abandon everything that has made you sick so far? Only then do I accept to be your doctor. Now, I ask you: Is your company willing to abandon all the bad processes and bad strategies that have given your customers a bad experience? The big problem is that, in many cases, we look for doctors, pharmacists and software resellers and, what they want most, is to recommend medicines and CRM systems for a temporary cure, or imaginary cure to serve the media or advertising. What's wrong with that? It is that in the customer service sector, the side effect is worse than acting directly on the cause of the corporate pains that cause the bad experience to customers. If professionals don't know how to hire and build a long-term strategy, your suppliers will always want you to come back for new software purchases and more software, and not for a permanent cure. The objective of this book is to bring the most widely used and effective standards on the market to serious professionals who really want to embrace and offer excellent customer service. There is no methodology that will solve everything overnight, but the right methodology will help the company to respond quickly and without repression. As the conclusion, I wrote in this book too a table that help you to identify Why, when and how to use each one of those worldwide methodologies or tools to improve and profit from your customer service. This book is part of the CRM and Customer Experience Trilogy called CX Trilogy which aims to unite the worldwide community of CX, Customer Service, Data Science and CRM professionals. I believe that this union would facilitate the contracting of our sector and profession, as well as identifying the best professionals in the market. The CX Trilogy consists of 3 books and one Dictionary: 1st) 30 Advice from 30 greatest professionals in CRM and customer service in the world 2nd) The Book of all Methodologies and Tools to Improve and Profit from Customer Experience and Service 3rd) Data Science and Business Intelligence - Advice from reputable Data Scientists around the world and plus, the book: The Official Dictionary for Internet, Computer, ERP, CRM, UX, Analytics, Big Data, Customer Experience, Call Center, Digital Marketing and Telecommunication: The Vocabulary of One New Digital World
Provides a quick veterinary reference to all things practice management related, with fast access to pertinent details on human resources, financial management, communications, facilities, and more Blackwell's Five-Minute Veterinary Practice Management Consult, Third Edition provides quick access to practical information for managing a veterinary practice. It offers 320 easily referenced topics that present essential details for all things practice management—from managing clients and finances to information technology, legal issues, and planning. This fully updated Third Edition adds 26 new topics, with a further 78 topics significantly updated or expanded. It gives readers a look at the current state of the veterinary field, and teaches how to work in teams, communicate with staff and clients, manage money, market a practice, and more. It also provides professional insight into handling human resources in a veterinary practice, conducting staff performance evaluations, facility design and construction, and managing debt, among other topics. KEY FEATURES: Presents essential information on veterinary practice management in an easy-to-use format Offers a practical support tool for the business aspects of veterinary medicine Includes 26 brand-new topics and 78 significantly updated topics Provides models of veterinary practice, challenges to the profession, trends in companion practices, and more Features contributions from experts in veterinary practice, human resources, law, marketing, and more Supplies sample forms and other resources digitally on a companion website Blackwell's Five-Minute Veterinary Practice Management Consult offers a trusted, user-friendly resource for all aspects of business management, carefully tailored for the veterinary practice. It is a vital resource for any veterinarian or staff member involved in practice management.
Book Synopsis Blackwell's Five-Minute Veterinary Practice Management Consult by : Lowell Ackerman
Download or read book Blackwell's Five-Minute Veterinary Practice Management Consult written by Lowell Ackerman and published by John Wiley & Sons. This book was released on 2020-01-09 with total page 1010 pages. Available in PDF, EPUB and Kindle. Book excerpt: Provides a quick veterinary reference to all things practice management related, with fast access to pertinent details on human resources, financial management, communications, facilities, and more Blackwell's Five-Minute Veterinary Practice Management Consult, Third Edition provides quick access to practical information for managing a veterinary practice. It offers 320 easily referenced topics that present essential details for all things practice management—from managing clients and finances to information technology, legal issues, and planning. This fully updated Third Edition adds 26 new topics, with a further 78 topics significantly updated or expanded. It gives readers a look at the current state of the veterinary field, and teaches how to work in teams, communicate with staff and clients, manage money, market a practice, and more. It also provides professional insight into handling human resources in a veterinary practice, conducting staff performance evaluations, facility design and construction, and managing debt, among other topics. KEY FEATURES: Presents essential information on veterinary practice management in an easy-to-use format Offers a practical support tool for the business aspects of veterinary medicine Includes 26 brand-new topics and 78 significantly updated topics Provides models of veterinary practice, challenges to the profession, trends in companion practices, and more Features contributions from experts in veterinary practice, human resources, law, marketing, and more Supplies sample forms and other resources digitally on a companion website Blackwell's Five-Minute Veterinary Practice Management Consult offers a trusted, user-friendly resource for all aspects of business management, carefully tailored for the veterinary practice. It is a vital resource for any veterinarian or staff member involved in practice management.
Whether you're a budding entrepreneur or you already own a small business, The Small Business Success Guide will help you fast-track your business on the ride from good to great. The Small Business Success Guide is brimming with practical ideas and proven strategies to make your small business a winner. Including inspiration and guidance from some of Australia's leading small business experts, this handy resource has the answers to turn your dream into a profitable reality. Inside, you'll discover how to: get your business foundations right manage your people power pump up sales and marketing volumes use the web effectively take the hard work out of accounting nut out the legals and logistics.
Book Synopsis The Small Business Success Guide by : Margie Sheedy
Download or read book The Small Business Success Guide written by Margie Sheedy and published by John Wiley & Sons. This book was released on 2011-09-19 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether you're a budding entrepreneur or you already own a small business, The Small Business Success Guide will help you fast-track your business on the ride from good to great. The Small Business Success Guide is brimming with practical ideas and proven strategies to make your small business a winner. Including inspiration and guidance from some of Australia's leading small business experts, this handy resource has the answers to turn your dream into a profitable reality. Inside, you'll discover how to: get your business foundations right manage your people power pump up sales and marketing volumes use the web effectively take the hard work out of accounting nut out the legals and logistics.
(July 2020) Just released the book titled, "The Hate In Their Heart, Should Not Be Part Of Your American Management Journey." This is a timely release of a book that identifies and discusses Hate-Based (i.e. to dislike, detest, abhor, loathe, despise someone) verses Management-Based (i.e. referring to laws, company policy, strategic intent, data, analysis of information) decision making. This is the SAME Hate-Based and racially motivated decision making used by police, causing violence in America, sparking protests and demonstrations that have quickly spread throughout America and worldwide in 2020. Hate and unethical practices by the police, including murder, have stirred the hearts of people in America and worldwide to demand fairness and justice from police personnel when they perform their job duties. This is the SAME fairness and justice people expect at work when they perform their job duties; however, often times they do not receive this fairness based upon perceived racial and gender injustice, which is the subtle form of Hate-Based decision making that Managers so often explain away to justify and hide "the hate in their heart" and their Hate-Based decision making.This book has been written by two women of color, a mother and her daughter, based upon over 60 years of their combined work experiences in Human Resources/corporate level (mom was an EEO/AA Officer), public, educational, health-care, community-service and faith-based environments and a combined educational background of degrees in Business, Environmental Science and Ministry. These authors take you through this book on a private journey of YOUR Management-decision making to identify "if" YOU make Hate-Based verses Management-Based decisions at work, which is the place where most people try to "live out their American Dream" to make money and/or sustain their respective lifestyles.This is an EXCELLENT book to take a journey through the development of AMERICAN MANAGEMENT theories and practices and to also identify Hate-Based versus Management-Based decision-making. Please note, it was thought the inception of Title VII of the Civil Rights Act of 1964 protected employees against Hate-Based decisions such as discriminatory and retaliatory practices based on race, color, religion, sex or national origin; unfortunately, this Hate-based decision making is back in the workplace.The book starts with references by American politicians encouraging ALL to listen to our better angels. This is a book about Management from an Employee's perspective and also includes multiple WORK BOOKS for Management to privately self-assess Hate-Based verses Management-Based decision-making and also includes EXAMPLES of "best practice behavior" so Managers can self-correct their own behavior. This book is to essentially encourage humane, moral and ethical Management-Based decision making.This book is a follow-up book to the Employee resource book titled, How To Work In Hell Successfully And Not Get Burned By The Flames. Both books have been written as a RESOURCE BOOK for Employees and Managers in the post-2008 Great Recession workplace where economies have been shaken worldwide and getting and/or keeping a job has become more and more challenging due to Hate-Based decisions by Managers.These authors take you on an informational, entertaining, and humorous journey of the history of American Management and American Startups while highlighting one's ability to make Management-Based verses Hate-Based decisions. The Authors gently challenge your heart to self-assess YOUR decision-making process to ENCOURAGE you to make Management-Based decisions as opposed to Hate-Based decisions in an effort to allow YOU and/or the organization you work for to move to your next level of well-being and prosperity – a Management Model to transform your organization from "surviving to thriving" is also included.The Authors hope you will ENJOY this American Management Journey and that this becomes an American classic because they bring to light an age-old and timeless issue of HATE and how "hate can enter into one's heart," which can adversely affect one's ability to thrive, verses just survive, at work or in life - Amen. How to Work in Hell Successfully and Not Get Burned by the Flames:http://www.pagepublishing.com/books?book=how-to-work-in-hell-successfully-and-not-get-burned-by-the-flames
Book Synopsis The Hate In Their Heart, Should Not Be Part Of Your American Management Journey by : Donnalakshmi Selvaraj
Download or read book The Hate In Their Heart, Should Not Be Part Of Your American Management Journey written by Donnalakshmi Selvaraj and published by Page Publishing Inc. This book was released on 2020-05-05 with total page 86 pages. Available in PDF, EPUB and Kindle. Book excerpt: (July 2020) Just released the book titled, "The Hate In Their Heart, Should Not Be Part Of Your American Management Journey." This is a timely release of a book that identifies and discusses Hate-Based (i.e. to dislike, detest, abhor, loathe, despise someone) verses Management-Based (i.e. referring to laws, company policy, strategic intent, data, analysis of information) decision making. This is the SAME Hate-Based and racially motivated decision making used by police, causing violence in America, sparking protests and demonstrations that have quickly spread throughout America and worldwide in 2020. Hate and unethical practices by the police, including murder, have stirred the hearts of people in America and worldwide to demand fairness and justice from police personnel when they perform their job duties. This is the SAME fairness and justice people expect at work when they perform their job duties; however, often times they do not receive this fairness based upon perceived racial and gender injustice, which is the subtle form of Hate-Based decision making that Managers so often explain away to justify and hide "the hate in their heart" and their Hate-Based decision making.This book has been written by two women of color, a mother and her daughter, based upon over 60 years of their combined work experiences in Human Resources/corporate level (mom was an EEO/AA Officer), public, educational, health-care, community-service and faith-based environments and a combined educational background of degrees in Business, Environmental Science and Ministry. These authors take you through this book on a private journey of YOUR Management-decision making to identify "if" YOU make Hate-Based verses Management-Based decisions at work, which is the place where most people try to "live out their American Dream" to make money and/or sustain their respective lifestyles.This is an EXCELLENT book to take a journey through the development of AMERICAN MANAGEMENT theories and practices and to also identify Hate-Based versus Management-Based decision-making. Please note, it was thought the inception of Title VII of the Civil Rights Act of 1964 protected employees against Hate-Based decisions such as discriminatory and retaliatory practices based on race, color, religion, sex or national origin; unfortunately, this Hate-based decision making is back in the workplace.The book starts with references by American politicians encouraging ALL to listen to our better angels. This is a book about Management from an Employee's perspective and also includes multiple WORK BOOKS for Management to privately self-assess Hate-Based verses Management-Based decision-making and also includes EXAMPLES of "best practice behavior" so Managers can self-correct their own behavior. This book is to essentially encourage humane, moral and ethical Management-Based decision making.This book is a follow-up book to the Employee resource book titled, How To Work In Hell Successfully And Not Get Burned By The Flames. Both books have been written as a RESOURCE BOOK for Employees and Managers in the post-2008 Great Recession workplace where economies have been shaken worldwide and getting and/or keeping a job has become more and more challenging due to Hate-Based decisions by Managers.These authors take you on an informational, entertaining, and humorous journey of the history of American Management and American Startups while highlighting one's ability to make Management-Based verses Hate-Based decisions. The Authors gently challenge your heart to self-assess YOUR decision-making process to ENCOURAGE you to make Management-Based decisions as opposed to Hate-Based decisions in an effort to allow YOU and/or the organization you work for to move to your next level of well-being and prosperity – a Management Model to transform your organization from "surviving to thriving" is also included.The Authors hope you will ENJOY this American Management Journey and that this becomes an American classic because they bring to light an age-old and timeless issue of HATE and how "hate can enter into one's heart," which can adversely affect one's ability to thrive, verses just survive, at work or in life - Amen. How to Work in Hell Successfully and Not Get Burned by the Flames:http://www.pagepublishing.com/books?book=how-to-work-in-hell-successfully-and-not-get-burned-by-the-flames
The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
Book Synopsis Managing Industrial Services by : Thomas Friedli
Download or read book Managing Industrial Services written by Thomas Friedli and published by Springer Nature. This book was released on 2021-06-23 with total page 223 pages. Available in PDF, EPUB and Kindle. Book excerpt: The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
Learn how to: - Increase the value of real estate - immediately - Minimize tax obligations year after year - Beat the banks at their own game - Structure deals and cash flow exit strategies Throughout the playbook, he highlights strategies to minimize the taxes you pay, explaining how the government incentivizes investors and business owners to pump money back into the economy. When your money is working for you by making more money, you can put that money into productive businesses, investment ventures, and missions you believe in. Find out how to do it, step by step, with the lessons in Freedom through Cash Flow.
Book Synopsis Freedom Through Cashflow by : Tyler Vinson
Download or read book Freedom Through Cashflow written by Tyler Vinson and published by . This book was released on 2020-03-09 with total page 116 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learn how to: - Increase the value of real estate - immediately - Minimize tax obligations year after year - Beat the banks at their own game - Structure deals and cash flow exit strategies Throughout the playbook, he highlights strategies to minimize the taxes you pay, explaining how the government incentivizes investors and business owners to pump money back into the economy. When your money is working for you by making more money, you can put that money into productive businesses, investment ventures, and missions you believe in. Find out how to do it, step by step, with the lessons in Freedom through Cash Flow.
With a lively and energetic approach, this highly acclaimed author, trainer and presenter will teach you dynamic, up-to-date techniques to unleash the creative energies of your people and show you how to put the techniques to work immediately. You can use lateral thinking to turn your organization around. This book describes how the lateral leader develops the vision, culture and processes that transform a regular business into an innovation hothouse. The book is packed with real-life examples, practical methods and lateral thinking exercises you can put to work today.
Book Synopsis The Leader's Guide to Lateral Thinking Skills by : Paul Sloane
Download or read book The Leader's Guide to Lateral Thinking Skills written by Paul Sloane and published by Kogan Page Publishers. This book was released on 2006-09-03 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: With a lively and energetic approach, this highly acclaimed author, trainer and presenter will teach you dynamic, up-to-date techniques to unleash the creative energies of your people and show you how to put the techniques to work immediately. You can use lateral thinking to turn your organization around. This book describes how the lateral leader develops the vision, culture and processes that transform a regular business into an innovation hothouse. The book is packed with real-life examples, practical methods and lateral thinking exercises you can put to work today.
