Service-Dominant Logic

Service-Dominant Logic

Author: Robert F. Lusch

Publisher: Cambridge University Press

Published: 2014-01-30

Total Pages: 253

ISBN-13: 1139952021

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In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward 'service-dominant (S-D) logic', describing the shift from a product-centred view of markets to a service-led model. Now, in this keenly anticipated book, the authors present a thorough primer on the principles and applications of S-D logic. They describe a clear alternative to the dominant worldview of the heavily planned, production-oriented, profit-maximizing firm, presenting a coherent, organizing framework based on ten foundational premises. The foundational premises of S-D logic have much wider implications beyond marketing for the future of the firm, transcending different industries and contexts, and will provide readers with a deeper sense of why the exchange of service is the fundamental basis of all social and economic exchange. This accessible book will appeal to students, as well as to researchers and practitioners.


Book Synopsis Service-Dominant Logic by : Robert F. Lusch

Download or read book Service-Dominant Logic written by Robert F. Lusch and published by Cambridge University Press. This book was released on 2014-01-30 with total page 253 pages. Available in PDF, EPUB and Kindle. Book excerpt: In 2004, Robert F. Lusch and Stephen L. Vargo published their groundbreaking article on the evolution of marketing theory and practice toward 'service-dominant (S-D) logic', describing the shift from a product-centred view of markets to a service-led model. Now, in this keenly anticipated book, the authors present a thorough primer on the principles and applications of S-D logic. They describe a clear alternative to the dominant worldview of the heavily planned, production-oriented, profit-maximizing firm, presenting a coherent, organizing framework based on ten foundational premises. The foundational premises of S-D logic have much wider implications beyond marketing for the future of the firm, transcending different industries and contexts, and will provide readers with a deeper sense of why the exchange of service is the fundamental basis of all social and economic exchange. This accessible book will appeal to students, as well as to researchers and practitioners.

Public Service Logic

Public Service Logic

Author: Stephen Osborne

Publisher: Routledge

Published: 2020-10-29

Total Pages: 203

ISBN-13: 1000192148

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This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.


Book Synopsis Public Service Logic by : Stephen Osborne

Download or read book Public Service Logic written by Stephen Osborne and published by Routledge. This book was released on 2020-10-29 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale. The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.

Service-Oriented Computing - ICSOC 2007 Workshops

Service-Oriented Computing - ICSOC 2007 Workshops

Author: Elisabetta Di Nitto

Publisher: Springer Science & Business Media

Published: 2009-01-20

Total Pages: 462

ISBN-13: 3540938508

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This book constitutes the thoroughly refereed papers presented at five international workshops held in conjunction with the 5th International Conference on Service-Oriented Computing, ICSOC 2007, in Vienna, Austria, in September 2007. The five workshops were selected out of eight submissions. The volume contains papers presented at the First International Workshop on Web APIs and Services Mashups (Mashups 2007), the Workshop on Non-Functional Properties and Service Level Agreements in Service-Oriented Computing (NFPSLA-SOC 2007), the 2nd International Workshop on Business-Oriented Aspects Concerning Semantics and Methodologies in Service-Oriented Computing (SeMSoC 2007), the First International Workshop on Telecom Service-Oriented Architectures (TSOA 2007) and the Third International Workshop on Engineering Service-Oriented Applications (WESOA 2007). The papers offer a wide range of hot topics in service-oriented computing: development of mashups; management of non-functional properties and service level agreements; engineering approaches; semantic methodologies; and telecom services and service architectures.


Book Synopsis Service-Oriented Computing - ICSOC 2007 Workshops by : Elisabetta Di Nitto

Download or read book Service-Oriented Computing - ICSOC 2007 Workshops written by Elisabetta Di Nitto and published by Springer Science & Business Media. This book was released on 2009-01-20 with total page 462 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book constitutes the thoroughly refereed papers presented at five international workshops held in conjunction with the 5th International Conference on Service-Oriented Computing, ICSOC 2007, in Vienna, Austria, in September 2007. The five workshops were selected out of eight submissions. The volume contains papers presented at the First International Workshop on Web APIs and Services Mashups (Mashups 2007), the Workshop on Non-Functional Properties and Service Level Agreements in Service-Oriented Computing (NFPSLA-SOC 2007), the 2nd International Workshop on Business-Oriented Aspects Concerning Semantics and Methodologies in Service-Oriented Computing (SeMSoC 2007), the First International Workshop on Telecom Service-Oriented Architectures (TSOA 2007) and the Third International Workshop on Engineering Service-Oriented Applications (WESOA 2007). The papers offer a wide range of hot topics in service-oriented computing: development of mashups; management of non-functional properties and service level agreements; engineering approaches; semantic methodologies; and telecom services and service architectures.

The SAGE Handbook of Service-Dominant Logic

The SAGE Handbook of Service-Dominant Logic

Author: Stephen L. Vargo

Publisher: SAGE

Published: 2018-10-08

Total Pages: 1237

ISBN-13: 1526455501

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Service-Dominant Logic presents a major paradigm shift in thinking about value creation and markets, moving from a ‘goods/product’ logic to a logic that treats the process of service provision as the basis of all exchange, both commercial and social. This timely Handbook brings together chapters written by a stellar cast of expert authors from around the globe, arranged around eleven core themes, to provide a comprehensive overview of key issues, developments, debates and potential future directions for this dynamic field of study: Part 1: Introduction and Background Part 2: Value Cocreation Part 3: Service Exchange Part 4: Service Ecosystems Part 5: Institutions and Institutional Arrangements Part 6: Resources and Resource Integration Part 7: Actors and Practices Part 8: Innovation Part 9: Midrange Theory Part 10: Selected Applications Part 11: Reflections and Prospects This Handbook is an essential reference text for scholars, students, consultants and advanced practitioners across a wide range of business & management practices and academic disciplines.


Book Synopsis The SAGE Handbook of Service-Dominant Logic by : Stephen L. Vargo

Download or read book The SAGE Handbook of Service-Dominant Logic written by Stephen L. Vargo and published by SAGE. This book was released on 2018-10-08 with total page 1237 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service-Dominant Logic presents a major paradigm shift in thinking about value creation and markets, moving from a ‘goods/product’ logic to a logic that treats the process of service provision as the basis of all exchange, both commercial and social. This timely Handbook brings together chapters written by a stellar cast of expert authors from around the globe, arranged around eleven core themes, to provide a comprehensive overview of key issues, developments, debates and potential future directions for this dynamic field of study: Part 1: Introduction and Background Part 2: Value Cocreation Part 3: Service Exchange Part 4: Service Ecosystems Part 5: Institutions and Institutional Arrangements Part 6: Resources and Resource Integration Part 7: Actors and Practices Part 8: Innovation Part 9: Midrange Theory Part 10: Selected Applications Part 11: Reflections and Prospects This Handbook is an essential reference text for scholars, students, consultants and advanced practitioners across a wide range of business & management practices and academic disciplines.

Fast and Efficient Context-Aware Services

Fast and Efficient Context-Aware Services

Author: Danny Raz

Publisher: John Wiley & Sons

Published: 2006-05-01

Total Pages: 222

ISBN-13: 0470028688

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Fast and Efficient Context-Aware Services gives a thorough explanation of the state-of-the-art in Context-Aware-Services (CAS). The authors describe all major terms and components of CAS, defining context and discussing the requirements of context-aware applications and their use in 3rd generation services. The text covers the service creation problem as well as the network technology alternatives to support these services and discusses active and programmable networks in detail. It gives an insight into the practical approach followed in the CONTEXT project, supplying concrete guidelines for building successful context-aware services. Fast and Efficient Context-Aware Services: * Provides comprehensive and in-depth information on state-of-the-art CAS technology. * Proposes a system architecture for CAS creation and delivery, discussing service management and active network layers. * Describes the service lifecycle functional architecture, covering service authoring, customization, invocation, and assurance. * Explains system design considerations and details, system evaluation criteria, test-bed requirements, and evaluation results. Fast and Efficient Context-Aware Services is an invaluable resource for telecommunications developers, researchers in academia and industry, advanced students in Computer Science and Electrical Engineering, telecoms operators, as well as telecommunication management and operator personnel.


Book Synopsis Fast and Efficient Context-Aware Services by : Danny Raz

Download or read book Fast and Efficient Context-Aware Services written by Danny Raz and published by John Wiley & Sons. This book was released on 2006-05-01 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: Fast and Efficient Context-Aware Services gives a thorough explanation of the state-of-the-art in Context-Aware-Services (CAS). The authors describe all major terms and components of CAS, defining context and discussing the requirements of context-aware applications and their use in 3rd generation services. The text covers the service creation problem as well as the network technology alternatives to support these services and discusses active and programmable networks in detail. It gives an insight into the practical approach followed in the CONTEXT project, supplying concrete guidelines for building successful context-aware services. Fast and Efficient Context-Aware Services: * Provides comprehensive and in-depth information on state-of-the-art CAS technology. * Proposes a system architecture for CAS creation and delivery, discussing service management and active network layers. * Describes the service lifecycle functional architecture, covering service authoring, customization, invocation, and assurance. * Explains system design considerations and details, system evaluation criteria, test-bed requirements, and evaluation results. Fast and Efficient Context-Aware Services is an invaluable resource for telecommunications developers, researchers in academia and industry, advanced students in Computer Science and Electrical Engineering, telecoms operators, as well as telecommunication management and operator personnel.

Intelligent Networks--the Path to Global Networking

Intelligent Networks--the Path to Global Networking

Author: International Council for Computer Communication. Conference

Publisher: IOS Press

Published: 1992

Total Pages: 624

ISBN-13: 9789051990904

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Book Synopsis Intelligent Networks--the Path to Global Networking by : International Council for Computer Communication. Conference

Download or read book Intelligent Networks--the Path to Global Networking written by International Council for Computer Communication. Conference and published by IOS Press. This book was released on 1992 with total page 624 pages. Available in PDF, EPUB and Kindle. Book excerpt:

IMS Application Developer's Handbook

IMS Application Developer's Handbook

Author: Rogier Noldus

Publisher: Academic Press

Published: 2011-07-20

Total Pages: 504

ISBN-13: 0123821932

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IMS Application Developer’s Handbook gives a hands-on view of exactly what needs to be done by IMS application developers to develop an application and take it "live" on an operator’s network. It offers practical guidance on building innovative applications using the features and capabilities of the IMS network, and shows how the rapidly changing development environment is impacting on the business models employed in the industry and how existing network solutions can be moved towards IMS. Elaborating on how IMS applies basic VoIP principles and techniques to realize a true multi-access, and multimedia network, this book ensures that developers know how to use IMS most effectively for applications. Written by established experts in the IMS core network and IMS service layer, with roots in ISDN and GSM, with experience from working at Ericsson, who have been active in standardisation and technology development and who have been involved in many customer projects for the implementation of fixed mobile converged IMS network and service. The authors of this book bring their in-depth and extensive knowledge in the organizations involved in the IMS standardization and its architecture. Clear, concise and comprehensive view of the IMS and Rich Communication Suite (RCS) for developers Written by established experts in the IMS services layer, who have been involved in many customer projects for the implementation of fixed mobile converged IMS network and service Covers potential service and operator scenarios for the IMS architecture; it is significantly more than merely a description of the IMS standards


Book Synopsis IMS Application Developer's Handbook by : Rogier Noldus

Download or read book IMS Application Developer's Handbook written by Rogier Noldus and published by Academic Press. This book was released on 2011-07-20 with total page 504 pages. Available in PDF, EPUB and Kindle. Book excerpt: IMS Application Developer’s Handbook gives a hands-on view of exactly what needs to be done by IMS application developers to develop an application and take it "live" on an operator’s network. It offers practical guidance on building innovative applications using the features and capabilities of the IMS network, and shows how the rapidly changing development environment is impacting on the business models employed in the industry and how existing network solutions can be moved towards IMS. Elaborating on how IMS applies basic VoIP principles and techniques to realize a true multi-access, and multimedia network, this book ensures that developers know how to use IMS most effectively for applications. Written by established experts in the IMS core network and IMS service layer, with roots in ISDN and GSM, with experience from working at Ericsson, who have been active in standardisation and technology development and who have been involved in many customer projects for the implementation of fixed mobile converged IMS network and service. The authors of this book bring their in-depth and extensive knowledge in the organizations involved in the IMS standardization and its architecture. Clear, concise and comprehensive view of the IMS and Rich Communication Suite (RCS) for developers Written by established experts in the IMS services layer, who have been involved in many customer projects for the implementation of fixed mobile converged IMS network and service Covers potential service and operator scenarios for the IMS architecture; it is significantly more than merely a description of the IMS standards

Intelligence in Services and Networks. Paving the Way for an Open Service Market

Intelligence in Services and Networks. Paving the Way for an Open Service Market

Author: Han Zuidweg

Publisher: Springer

Published: 2008-01-03

Total Pages: 561

ISBN-13: 354048888X

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Paving the Way for an Open Service Market We live in an age when powerful communications technology is becoming available to everyone. From our home we can send and receive not only analogue voice, but also growing volumes of digital information and even intelligence in the form of agents. We are becoming increasingly mobile and are expecting the same level of connectivity in the home, in the office, and on the road. The regulatory and commercial environment in which we communicate is changing. The telecommunications market is becoming increasingly competitive. The Internet is erasing the borders between information technology and telecommunications. And the way we do business is ever more dominated by electronic exchanges of information. Is our technology ready for the open market of networks and services? Can we manage the growing complexity of computing and telecommunications technology and place it at the service of the people? The challenge for the research community is to develop the tools and techniques that will ultimately bring the full power of communications and information to everyone, in a way that everyone can easily use. The Sixth International Conference on Intelligence in Services and Networks (IS&N’99) is all about technology for paving the way to the open services market. Since the first IS&N conference in 1992 the focus of the IS&N program has continually shifted. We see existing technologies maturing while new ones emerge, but the bottom line has always been putting technology at the service of the people.


Book Synopsis Intelligence in Services and Networks. Paving the Way for an Open Service Market by : Han Zuidweg

Download or read book Intelligence in Services and Networks. Paving the Way for an Open Service Market written by Han Zuidweg and published by Springer. This book was released on 2008-01-03 with total page 561 pages. Available in PDF, EPUB and Kindle. Book excerpt: Paving the Way for an Open Service Market We live in an age when powerful communications technology is becoming available to everyone. From our home we can send and receive not only analogue voice, but also growing volumes of digital information and even intelligence in the form of agents. We are becoming increasingly mobile and are expecting the same level of connectivity in the home, in the office, and on the road. The regulatory and commercial environment in which we communicate is changing. The telecommunications market is becoming increasingly competitive. The Internet is erasing the borders between information technology and telecommunications. And the way we do business is ever more dominated by electronic exchanges of information. Is our technology ready for the open market of networks and services? Can we manage the growing complexity of computing and telecommunications technology and place it at the service of the people? The challenge for the research community is to develop the tools and techniques that will ultimately bring the full power of communications and information to everyone, in a way that everyone can easily use. The Sixth International Conference on Intelligence in Services and Networks (IS&N’99) is all about technology for paving the way to the open services market. Since the first IS&N conference in 1992 the focus of the IS&N program has continually shifted. We see existing technologies maturing while new ones emerge, but the bottom line has always been putting technology at the service of the people.

SOA Design Patterns

SOA Design Patterns

Author: Thomas Erl

Publisher: Pearson Education

Published: 2008-12-31

Total Pages: 1019

ISBN-13: 0138158193

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In cooperation with experts and practitioners throughout the SOA community, best-selling author Thomas Erl brings together the de facto catalog of design patterns for SOA and service-orientation. More than three years in development and subjected to numerous industry reviews, the 85 patterns in this full-color book provide the most successful and proven design techniques to overcoming the most common and critical problems to achieving modern-day SOA. Through numerous examples, individually documented pattern profiles, and over 400 color illustrations, this book provides in-depth coverage of: • Patterns for the design, implementation, and governance of service inventories–collections of services representing individual service portfolios that can be independently modeled, designed, and evolved. • Patterns specific to service-level architecture which pertain to a wide range of design areas, including contract design, security, legacy encapsulation, reliability, scalability, and a variety of implementation and governance issues. • Service composition patterns that address the many aspects associated with combining services into aggregate distributed solutions, including topics such as runtime messaging and message design, inter-service security controls, and transformation. • Compound patterns (such as Enterprise Service Bus and Orchestration) and recommended pattern application sequences that establish foundational processes. The book begins by establishing SOA types that are referenced throughout the patterns and then form the basis of a final chapter that discusses the architectural impact of service-oriented computing in general. These chapters bookend the pattern catalog to provide a clear link between SOA design patterns, the strategic goals of service-oriented computing, different SOA types, and the service-orientation design paradigm. This book series is further supported by a series of resources sites, including soabooks.com, soaspecs.com, soapatterns.org, soamag.com, and soaposters.com.


Book Synopsis SOA Design Patterns by : Thomas Erl

Download or read book SOA Design Patterns written by Thomas Erl and published by Pearson Education. This book was released on 2008-12-31 with total page 1019 pages. Available in PDF, EPUB and Kindle. Book excerpt: In cooperation with experts and practitioners throughout the SOA community, best-selling author Thomas Erl brings together the de facto catalog of design patterns for SOA and service-orientation. More than three years in development and subjected to numerous industry reviews, the 85 patterns in this full-color book provide the most successful and proven design techniques to overcoming the most common and critical problems to achieving modern-day SOA. Through numerous examples, individually documented pattern profiles, and over 400 color illustrations, this book provides in-depth coverage of: • Patterns for the design, implementation, and governance of service inventories–collections of services representing individual service portfolios that can be independently modeled, designed, and evolved. • Patterns specific to service-level architecture which pertain to a wide range of design areas, including contract design, security, legacy encapsulation, reliability, scalability, and a variety of implementation and governance issues. • Service composition patterns that address the many aspects associated with combining services into aggregate distributed solutions, including topics such as runtime messaging and message design, inter-service security controls, and transformation. • Compound patterns (such as Enterprise Service Bus and Orchestration) and recommended pattern application sequences that establish foundational processes. The book begins by establishing SOA types that are referenced throughout the patterns and then form the basis of a final chapter that discusses the architectural impact of service-oriented computing in general. These chapters bookend the pattern catalog to provide a clear link between SOA design patterns, the strategic goals of service-oriented computing, different SOA types, and the service-orientation design paradigm. This book series is further supported by a series of resources sites, including soabooks.com, soaspecs.com, soapatterns.org, soamag.com, and soaposters.com.

Bringing Telecommunication Services to the People - IS&N '95

Bringing Telecommunication Services to the People - IS&N '95

Author: Anne Clarke

Publisher: Springer Science & Business Media

Published: 1995-10-05

Total Pages: 534

ISBN-13: 9783540604792

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This volume constitutes the proceedings of the Third International Conference in Broadband Services and Networks, IS&N '95, held in Heraclion, Greece, in October 1995; this book summarizes at the same time the main results of a group of RACE projects sponsored by the European Commission for several years. To meet the new challenges in broadband communication, service engineering has now emerged as a new discipline strongly related to software engineering; particularly the concepts of object-orientation and open distributed processing are being adopted. The book presents 44 full papers and 8 posters selected from 88 submissions. Among the issues addressed are service architecture, usability, communications management, advanced communication services, security, and service creation.


Book Synopsis Bringing Telecommunication Services to the People - IS&N '95 by : Anne Clarke

Download or read book Bringing Telecommunication Services to the People - IS&N '95 written by Anne Clarke and published by Springer Science & Business Media. This book was released on 1995-10-05 with total page 534 pages. Available in PDF, EPUB and Kindle. Book excerpt: This volume constitutes the proceedings of the Third International Conference in Broadband Services and Networks, IS&N '95, held in Heraclion, Greece, in October 1995; this book summarizes at the same time the main results of a group of RACE projects sponsored by the European Commission for several years. To meet the new challenges in broadband communication, service engineering has now emerged as a new discipline strongly related to software engineering; particularly the concepts of object-orientation and open distributed processing are being adopted. The book presents 44 full papers and 8 posters selected from 88 submissions. Among the issues addressed are service architecture, usability, communications management, advanced communication services, security, and service creation.