Discovering the Soul of Service

Discovering the Soul of Service

Author: Leonard L. Berry

Publisher: Simon and Schuster

Published: 1999-07-13

Total Pages: 288

ISBN-13: 0684830868

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This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company. Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.


Book Synopsis Discovering the Soul of Service by : Leonard L. Berry

Download or read book Discovering the Soul of Service written by Leonard L. Berry and published by Simon and Schuster. This book was released on 1999-07-13 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company. Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.

Soul Repair

Soul Repair

Author: Rita Nakashima Brock

Publisher: Beacon Press

Published: 2012-11-06

Total Pages: 114

ISBN-13: 0807029084

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The first book to explore the idea and effect of moral injury on veterans, their families, and their communities Although veterans make up only 7 percent of the U.S. population, they account for an alarming 20 percent of all suicides. And though treatment of post-traumatic stress disorder has undoubtedly alleviated suffering and allowed many service members returning from combat to transition to civilian life, the suicide rate for veterans under thirty has been increasing. Research by Veterans Administration health professionals and veterans’ own experiences now suggest an ancient but unaddressed wound of war may be a factor: moral injury. This deep-seated sense of transgression includes feelings of shame, grief, meaninglessness, and remorse from having violated core moral beliefs. Rita Nakashima Brock and Gabriella Lettini, who both grew up in families deeply affected by war, have been working closely with vets on what moral injury looks like, how vets cope with it, and what can be done to heal the damage inflicted on soldiers’ consciences. In Soul Repair, the authors tell the stories of four veterans of wars from Vietnam to our current conflicts in Iraq and Afghanistan—Camillo “Mac” Bica, Herman Keizer Jr., Pamela Lightsey, and Camilo Mejía—who reveal their experiences of moral injury from war and how they have learned to live with it. Brock and Lettini also explore its effect on families and communities, and the community processes that have gradually helped soldiers with their moral injuries. Soul Repair will help veterans, their families, members of their communities, and clergy understand the impact of war on the consciences of healthy people, support the recovery of moral conscience in society, and restore veterans to civilian life. When a society sends people off to war, it must accept responsibility for returning them home to peace.


Book Synopsis Soul Repair by : Rita Nakashima Brock

Download or read book Soul Repair written by Rita Nakashima Brock and published by Beacon Press. This book was released on 2012-11-06 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The first book to explore the idea and effect of moral injury on veterans, their families, and their communities Although veterans make up only 7 percent of the U.S. population, they account for an alarming 20 percent of all suicides. And though treatment of post-traumatic stress disorder has undoubtedly alleviated suffering and allowed many service members returning from combat to transition to civilian life, the suicide rate for veterans under thirty has been increasing. Research by Veterans Administration health professionals and veterans’ own experiences now suggest an ancient but unaddressed wound of war may be a factor: moral injury. This deep-seated sense of transgression includes feelings of shame, grief, meaninglessness, and remorse from having violated core moral beliefs. Rita Nakashima Brock and Gabriella Lettini, who both grew up in families deeply affected by war, have been working closely with vets on what moral injury looks like, how vets cope with it, and what can be done to heal the damage inflicted on soldiers’ consciences. In Soul Repair, the authors tell the stories of four veterans of wars from Vietnam to our current conflicts in Iraq and Afghanistan—Camillo “Mac” Bica, Herman Keizer Jr., Pamela Lightsey, and Camilo Mejía—who reveal their experiences of moral injury from war and how they have learned to live with it. Brock and Lettini also explore its effect on families and communities, and the community processes that have gradually helped soldiers with their moral injuries. Soul Repair will help veterans, their families, members of their communities, and clergy understand the impact of war on the consciences of healthy people, support the recovery of moral conscience in society, and restore veterans to civilian life. When a society sends people off to war, it must accept responsibility for returning them home to peace.

Soul Repair

Soul Repair

Author: Jeff VanVonderen

Publisher: InterVarsity Press

Published: 2008-09-04

Total Pages: 192

ISBN-13: 0830834974

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Do you fear that God is angry with you? Do you wonder if God is really for you? if God really loves you? Deep down many of us believe that we are not good enough, and never will be good enough, to have a meaningful relationship with God. This is because we have been spiritually trained in ways that have left us with distorted and inadequate spiritualities of four different kinds: abusive anorexic addictive codependent And we are left with a toxic combination of fear and shame. We may try to get it right. We may try to control ourselves and others. We may try to please God and to earn God's love. After a while we find ourselves exhausted and discouraged, and we may feel even more alienated from God. Jeff VanVonderen, Dale Ryan and Juanita Ryan understand this problem because they have been there both personally and professionally. And they are prepared to help you rebuild your spiritual life. If you find yourself living out a burdensome and unfulfilling spirituality, this book is for you. If you are longing to have a relationship with God that works, this book can show you the way.


Book Synopsis Soul Repair by : Jeff VanVonderen

Download or read book Soul Repair written by Jeff VanVonderen and published by InterVarsity Press. This book was released on 2008-09-04 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: Do you fear that God is angry with you? Do you wonder if God is really for you? if God really loves you? Deep down many of us believe that we are not good enough, and never will be good enough, to have a meaningful relationship with God. This is because we have been spiritually trained in ways that have left us with distorted and inadequate spiritualities of four different kinds: abusive anorexic addictive codependent And we are left with a toxic combination of fear and shame. We may try to get it right. We may try to control ourselves and others. We may try to please God and to earn God's love. After a while we find ourselves exhausted and discouraged, and we may feel even more alienated from God. Jeff VanVonderen, Dale Ryan and Juanita Ryan understand this problem because they have been there both personally and professionally. And they are prepared to help you rebuild your spiritual life. If you find yourself living out a burdensome and unfulfilling spirituality, this book is for you. If you are longing to have a relationship with God that works, this book can show you the way.

Soul Custody

Soul Custody

Author: Stephen W. Smith

Publisher: David C Cook

Published: 2012-11-08

Total Pages: 224

ISBN-13: 9780781405065

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Every day, inner and outer violence ravages the soul, leaving us weak, fearful, and malnourished. In Soul Custody, Stephen W. Smith presents eight choices to help readers reclaim custody of their one and only life—choices about silence, community, vocation, honoring the body, finding one’s true self, and more. As Smith reminds readers, allowing God to shape the soul leads to the deep, full, and satisfying life that God had in mind all along. This is not a self-help book. It is not a book of easy steps to a happy life. It is an invitation to the life God dreams for each of His children. It is a call to start living—to let the soul wake up to life as God intended.


Book Synopsis Soul Custody by : Stephen W. Smith

Download or read book Soul Custody written by Stephen W. Smith and published by David C Cook. This book was released on 2012-11-08 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every day, inner and outer violence ravages the soul, leaving us weak, fearful, and malnourished. In Soul Custody, Stephen W. Smith presents eight choices to help readers reclaim custody of their one and only life—choices about silence, community, vocation, honoring the body, finding one’s true self, and more. As Smith reminds readers, allowing God to shape the soul leads to the deep, full, and satisfying life that God had in mind all along. This is not a self-help book. It is not a book of easy steps to a happy life. It is an invitation to the life God dreams for each of His children. It is a call to start living—to let the soul wake up to life as God intended.

The Soul Care Birthright

The Soul Care Birthright

Author: C. Guy Robinson

Publisher: Wheatmark, Inc.

Published: 2024-06-24

Total Pages: 146

ISBN-13:

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As the postmodern world confronts a mental health crisis, therapy services providers and advocates are rising to the challenge, providing treatment, raising awareness, and reducing the stigma around seeking help. Their important contributions, however, need the collaborative leadership of the church because the crisis is not just psychological but psychospiritual. The church exists to minister in this psychospiritual leadership capacity, but, in an increasingly secular age, how can the church serve at the intersection of faith and behavioral science without compromising its orthodoxy and institutional identity? The Soul Care Birthright outlines how church leaders can reclaim their role as healers, applying insights from evidence-based psychology while embracing a theology of mental health that acknowledges the teachings of Jesus Christ. Drawing upon his background in mental health education and theological studies, Dr. C. Guy Robinson reveals a path to reconciling both disciplines in a way that best serves those who so desperately need soul care.


Book Synopsis The Soul Care Birthright by : C. Guy Robinson

Download or read book The Soul Care Birthright written by C. Guy Robinson and published by Wheatmark, Inc.. This book was released on 2024-06-24 with total page 146 pages. Available in PDF, EPUB and Kindle. Book excerpt: As the postmodern world confronts a mental health crisis, therapy services providers and advocates are rising to the challenge, providing treatment, raising awareness, and reducing the stigma around seeking help. Their important contributions, however, need the collaborative leadership of the church because the crisis is not just psychological but psychospiritual. The church exists to minister in this psychospiritual leadership capacity, but, in an increasingly secular age, how can the church serve at the intersection of faith and behavioral science without compromising its orthodoxy and institutional identity? The Soul Care Birthright outlines how church leaders can reclaim their role as healers, applying insights from evidence-based psychology while embracing a theology of mental health that acknowledges the teachings of Jesus Christ. Drawing upon his background in mental health education and theological studies, Dr. C. Guy Robinson reveals a path to reconciling both disciplines in a way that best serves those who so desperately need soul care.

Suffering, Soul Care, and Community

Suffering, Soul Care, and Community

Author: Ann Ahrens

Publisher: Wipf and Stock Publishers

Published: 2023-01-10

Total Pages: 165

ISBN-13: 1666735760

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What are believers to do when belief and lived experience collide? Must the experience of suffering be hidden or pushed aside in favor of only “positive” expressions of praise during corporate worship? Focusing on the premise that “worship is not pain denial,” this book seeks to reveal the dearth of soul care within modern corporate worship, and the multidisciplinary approach needed to build and implement a more thorough approach that calls and enables believers to weep with those who weep, to bear one another’s burdens, and continue Christ’s ministry of reconciliation.


Book Synopsis Suffering, Soul Care, and Community by : Ann Ahrens

Download or read book Suffering, Soul Care, and Community written by Ann Ahrens and published by Wipf and Stock Publishers. This book was released on 2023-01-10 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: What are believers to do when belief and lived experience collide? Must the experience of suffering be hidden or pushed aside in favor of only “positive” expressions of praise during corporate worship? Focusing on the premise that “worship is not pain denial,” this book seeks to reveal the dearth of soul care within modern corporate worship, and the multidisciplinary approach needed to build and implement a more thorough approach that calls and enables believers to weep with those who weep, to bear one another’s burdens, and continue Christ’s ministry of reconciliation.

Foundations for Soul Care

Foundations for Soul Care

Author: Eric L. Johnson

Publisher: InterVarsity Press

Published: 2009-09-20

Total Pages: 716

ISBN-13: 0830875271

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In this groundbreaking work of first-order scholarship, Eric Johnson makes a vitally important contribution to the field of Christian counseling. He first presents a detailed overview and appreciative but critical evaluation of the reigning paradigms in the field of Christian counseling, particularly biblical counseling and integration. Building on their respective strengths, he seeks to move beyond the current impasse in the field and develop a more unified and robustly Christian understanding. Drawing upon the Bible and various Christian intellectual and soul care traditions, and through a Christian reinterpretation of relevant modern psychological theory and research, Johnson proceeds to offer a new framework for the care of souls that is comprehensive in scope, yet flows from a Christian understanding of human beings--what amounts to a distinctly Christian version of psychology. This book is a must-read for any serious Christian teacher, student, or practitioner in the fields of psychology or counseling.


Book Synopsis Foundations for Soul Care by : Eric L. Johnson

Download or read book Foundations for Soul Care written by Eric L. Johnson and published by InterVarsity Press. This book was released on 2009-09-20 with total page 716 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this groundbreaking work of first-order scholarship, Eric Johnson makes a vitally important contribution to the field of Christian counseling. He first presents a detailed overview and appreciative but critical evaluation of the reigning paradigms in the field of Christian counseling, particularly biblical counseling and integration. Building on their respective strengths, he seeks to move beyond the current impasse in the field and develop a more unified and robustly Christian understanding. Drawing upon the Bible and various Christian intellectual and soul care traditions, and through a Christian reinterpretation of relevant modern psychological theory and research, Johnson proceeds to offer a new framework for the care of souls that is comprehensive in scope, yet flows from a Christian understanding of human beings--what amounts to a distinctly Christian version of psychology. This book is a must-read for any serious Christian teacher, student, or practitioner in the fields of psychology or counseling.

God and Soul Care

God and Soul Care

Author: Eric L. Johnson

Publisher: InterVarsity Press

Published: 2017-09-05

Total Pages: 736

ISBN-13: 0830891617

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Christianity, at its heart, is a therapeutic faith—a theocentric form of soul care. God's therapeutic agenda begins in the perfect triune communion of Father, Son, and Holy Spirit who created human beings to flourish by participating in his glory. But they are now alienated from God and subject to different forms of psychopathology—sin, suffering, and biopsychosocial damage. So God intervened in Jesus Christ to manifest even greater glory. Through union with his incarnation, life, death, resurrection, and exaltation, Jesus has overcome the soul-disordering consequences of sin and now is bringing about a new creation by the Holy Spirit and faith. The church as the body of Christ is where God's therapy is put into action—where people can learn to flourish in communion with God and each other as God originally intended. Told in this way, the deep connection between Christianity and psychology becomes evident. In God and Soul Care—a companion to his Foundations for Soul Care—Eric L. Johnson explores the riches of Christian theology from the heights of the Trinity to the mysteries of eschatology, uncovering ample resources for engaging in dialogue with modern psychology. Each chapter not only serves as an overview of a key doctrine but also highlights its therapeutic implications for Christian counseling and psychology. A groundbreaking achievement in the synthesis of theology and psychology, God and Soul Care is an indispensable resource for students, scholars, pastors, and clinicians.


Book Synopsis God and Soul Care by : Eric L. Johnson

Download or read book God and Soul Care written by Eric L. Johnson and published by InterVarsity Press. This book was released on 2017-09-05 with total page 736 pages. Available in PDF, EPUB and Kindle. Book excerpt: Christianity, at its heart, is a therapeutic faith—a theocentric form of soul care. God's therapeutic agenda begins in the perfect triune communion of Father, Son, and Holy Spirit who created human beings to flourish by participating in his glory. But they are now alienated from God and subject to different forms of psychopathology—sin, suffering, and biopsychosocial damage. So God intervened in Jesus Christ to manifest even greater glory. Through union with his incarnation, life, death, resurrection, and exaltation, Jesus has overcome the soul-disordering consequences of sin and now is bringing about a new creation by the Holy Spirit and faith. The church as the body of Christ is where God's therapy is put into action—where people can learn to flourish in communion with God and each other as God originally intended. Told in this way, the deep connection between Christianity and psychology becomes evident. In God and Soul Care—a companion to his Foundations for Soul Care—Eric L. Johnson explores the riches of Christian theology from the heights of the Trinity to the mysteries of eschatology, uncovering ample resources for engaging in dialogue with modern psychology. Each chapter not only serves as an overview of a key doctrine but also highlights its therapeutic implications for Christian counseling and psychology. A groundbreaking achievement in the synthesis of theology and psychology, God and Soul Care is an indispensable resource for students, scholars, pastors, and clinicians.

Care for the Soul

Care for the Soul

Author: Mark R. McMinn

Publisher: InterVarsity Press

Published: 2001-04-10

Total Pages: 370

ISBN-13: 9780830815531

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Edited by Mark R. McMinn and Timothy R. Phillips, this collection of essays is a multidisciplinary dialogue on the interface between psychology and theology that takes seriously the long, rich tradition of soul care in the church.


Book Synopsis Care for the Soul by : Mark R. McMinn

Download or read book Care for the Soul written by Mark R. McMinn and published by InterVarsity Press. This book was released on 2001-04-10 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: Edited by Mark R. McMinn and Timothy R. Phillips, this collection of essays is a multidisciplinary dialogue on the interface between psychology and theology that takes seriously the long, rich tradition of soul care in the church.

The Soul Care Leader

The Soul Care Leader

Author: Rob Reimer

Publisher: Carpenter's Son Publishing

Published: 2022-11-29

Total Pages: 313

ISBN-13:

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How do we live a healthy life and lead others into spiritual, emotional and relational health and wholeness? That is the focus of this book. Trying to help others find freedom and wholeness is draining work. What do we do to become healthy and maintain our well-being? What are the practices and rhythms we need to engage in to be effective Soul Care practitioners? How do we create a culture where life-change flourishes? How do we minister in the power of the Spirit so that we can lead others into breakthroughs? Too often people are talking about the same problems that they were talking about several years ago but they aren’t finding a path to freedom. We need to help people get to the roots and not merely manage their dysfunction and sin. These are the questions and topics that this book will seek to equip you in as you seek to live and lead people into freedom and fullness in Christ.


Book Synopsis The Soul Care Leader by : Rob Reimer

Download or read book The Soul Care Leader written by Rob Reimer and published by Carpenter's Son Publishing. This book was released on 2022-11-29 with total page 313 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do we live a healthy life and lead others into spiritual, emotional and relational health and wholeness? That is the focus of this book. Trying to help others find freedom and wholeness is draining work. What do we do to become healthy and maintain our well-being? What are the practices and rhythms we need to engage in to be effective Soul Care practitioners? How do we create a culture where life-change flourishes? How do we minister in the power of the Spirit so that we can lead others into breakthroughs? Too often people are talking about the same problems that they were talking about several years ago but they aren’t finding a path to freedom. We need to help people get to the roots and not merely manage their dysfunction and sin. These are the questions and topics that this book will seek to equip you in as you seek to live and lead people into freedom and fullness in Christ.