Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

Author: Joseph A. Michelli

Publisher: McGraw Hill Professional

Published: 2020-12-22

Total Pages: 240

ISBN-13: 1264257406

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From business guru Joseph Michelli―the leadership lessons needed to thrive beyond the greatest business crisis in modern history COVID-19 has disrupted business and life in ways we never imagined. Within days of the outbreak, Joseph Michelli—the world-renowned business expert who has cracked the leadership codes of Starbucks, Airbnb, Mercedes-Benz USA, and many other top companies—went to work. He contacted 140+ senior leaders at major companies about their specific challenges and how they were meeting them—getting raw yet thoughtful real-time insights into a crisis that will define an entire generation of leaders. The result is Stronger Through Adversity. In this business guide for our times, Michelli distills best leadership practices that can be used in any company, in any industry. Organized into four main themes—Set the Foundation, Build Connections, Move with Purpose, and Harness Change—Stronger Through Adversity provides a deep dive into the methods, tactics, and approaches leaders have used to keep their company afloat and to position it for success long after the pandemic. You’ll get invaluable insights into crisis management, keeping employees and customers safe, maintaining a culture of engagement, and rapidly innovating. Applying powerful leadership methods used by Microsoft, Starbucks, Google, DHL, Target, Verizon, Kohl’s, Marriott, and many others, you’ll seize and hold the competitive edge in your industry. Whether you run a Fortune 500 company, own a small business, or manage a department or team—this is your moment. Stronger Through Adversity delivers everything you need to prosper—to lead your people to an unprecedented recovery, to weather the toughest challenges your business faces from the pandemic and beyond, and to thrive in all storms, large and small.


Book Synopsis Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges by : Joseph A. Michelli

Download or read book Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges written by Joseph A. Michelli and published by McGraw Hill Professional. This book was released on 2020-12-22 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: From business guru Joseph Michelli―the leadership lessons needed to thrive beyond the greatest business crisis in modern history COVID-19 has disrupted business and life in ways we never imagined. Within days of the outbreak, Joseph Michelli—the world-renowned business expert who has cracked the leadership codes of Starbucks, Airbnb, Mercedes-Benz USA, and many other top companies—went to work. He contacted 140+ senior leaders at major companies about their specific challenges and how they were meeting them—getting raw yet thoughtful real-time insights into a crisis that will define an entire generation of leaders. The result is Stronger Through Adversity. In this business guide for our times, Michelli distills best leadership practices that can be used in any company, in any industry. Organized into four main themes—Set the Foundation, Build Connections, Move with Purpose, and Harness Change—Stronger Through Adversity provides a deep dive into the methods, tactics, and approaches leaders have used to keep their company afloat and to position it for success long after the pandemic. You’ll get invaluable insights into crisis management, keeping employees and customers safe, maintaining a culture of engagement, and rapidly innovating. Applying powerful leadership methods used by Microsoft, Starbucks, Google, DHL, Target, Verizon, Kohl’s, Marriott, and many others, you’ll seize and hold the competitive edge in your industry. Whether you run a Fortune 500 company, own a small business, or manage a department or team—this is your moment. Stronger Through Adversity delivers everything you need to prosper—to lead your people to an unprecedented recovery, to weather the toughest challenges your business faces from the pandemic and beyond, and to thrive in all storms, large and small.

The Edge

The Edge

Author: Michael Useem

Publisher: PublicAffairs

Published: 2021-06-22

Total Pages: 257

ISBN-13: 1541774108

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“If you’re not living on the edge, you’re taking up too much space.” —Jim Whittaker, first American to climb Mt. Everest A leader’s job—in a radically changing world—is standing on the cliff edge, getting a grip on unfamiliar landscapes, and acquiring the skills for leading the enterprise into new territory. In a world facing the unprecedented challenges of global pandemic and economic distruption, every leader needs to find the edge for leaping across the breach and breaking new ground on the other side. Michael Useem provides rare insight into how ten leaders confronted hard realities. He looked close-in at the lide and work of people such as Bill McNabb of Vanguard, Jeffrey Lurie of the Philadelphia Eagles, Alex Gorsky of Johnson & Johnson, and Tricia Griffith of Progressive Insurance. His “you are there” profiles chronicle fateful decisions such as: Meeting the concerns of a next-generation workforce that considers inclusiveness an integral part of business Developing a strategy for growth in a market that is cratering Escaping the confines of an insane, always-on, 24/7 world to learn about the real, granular changes happening in the marketplace Useem’s profiles of leaders on the edge provide the inspiration and the guidance we all need for adapting and thriving in an era of massive disruption and continuous transformation.


Book Synopsis The Edge by : Michael Useem

Download or read book The Edge written by Michael Useem and published by PublicAffairs. This book was released on 2021-06-22 with total page 257 pages. Available in PDF, EPUB and Kindle. Book excerpt: “If you’re not living on the edge, you’re taking up too much space.” —Jim Whittaker, first American to climb Mt. Everest A leader’s job—in a radically changing world—is standing on the cliff edge, getting a grip on unfamiliar landscapes, and acquiring the skills for leading the enterprise into new territory. In a world facing the unprecedented challenges of global pandemic and economic distruption, every leader needs to find the edge for leaping across the breach and breaking new ground on the other side. Michael Useem provides rare insight into how ten leaders confronted hard realities. He looked close-in at the lide and work of people such as Bill McNabb of Vanguard, Jeffrey Lurie of the Philadelphia Eagles, Alex Gorsky of Johnson & Johnson, and Tricia Griffith of Progressive Insurance. His “you are there” profiles chronicle fateful decisions such as: Meeting the concerns of a next-generation workforce that considers inclusiveness an integral part of business Developing a strategy for growth in a market that is cratering Escaping the confines of an insane, always-on, 24/7 world to learn about the real, granular changes happening in the marketplace Useem’s profiles of leaders on the edge provide the inspiration and the guidance we all need for adapting and thriving in an era of massive disruption and continuous transformation.

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Author: Joseph A. Michelli

Publisher: McGraw Hill Professional

Published: 2011-05-20

Total Pages: 347

ISBN-13: 0071773908

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THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios “With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.” —David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution’s astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.” —William E. Simon, Jr., cochairman, William E. Simon & Sons “Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.” —Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence About the Book: Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles: Commit to Care Leave No Room for Error Make the Best Better Create the Future Service Serves Us From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows. Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.


Book Synopsis Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System by : Joseph A. Michelli

Download or read book Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System written by Joseph A. Michelli and published by McGraw Hill Professional. This book was released on 2011-05-20 with total page 347 pages. Available in PDF, EPUB and Kindle. Book excerpt: THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios “With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.” —David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution’s astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.” —William E. Simon, Jr., cochairman, William E. Simon & Sons “Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.” —Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence About the Book: Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles: Commit to Care Leave No Room for Error Make the Best Better Create the Future Service Serves Us From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows. Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.

Scale or Fail

Scale or Fail

Author: Allison Maslan

Publisher: John Wiley & Sons

Published: 2018-10-16

Total Pages: 266

ISBN-13: 1119461014

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Scaling a business is not for the faint of heart. It’s a mind-bending journey that causes millions of business owners around the globe to either throw in the towel—or avoid risk entirely and suffer from smallness and mediocrity. Most of these businesses fail because they are ill prepared to face the real challenges involved in scaling. Either they don’t have the bandwidth to keep up with the sales demand or production, miss out on major opportunities due to fear, or keep making the same mistakes over and over because systems and processes aren’t in sync with the rate of growth. To truly scale, you must upsize your strategic practices, implement new marketing strategies, find new ways to build your team, and expand your mindset to break through whatever is keeping you stuck at the same level. Then you must be willing to take the leap into the giant unknown – to make your impossible possible. In Scale or Fail, author Allison Maslan—who has successfully scaled ten companies from scratch and has guided thousands of small businesses to do the same—shares her revolutionary SCALEit Method ® for successfully growing, replicating, and expanding your business. She also shares pivotal mindset strategies she’s used to break the fear barrier as a trapeze artist so you can move past any obstacle, take strategic Big Picture risks, and fulfill your dreams of business expansion and skyrocketing profit. Featuring a wealth of real-life success stories, visual tools, and exercises that are prescriptive and inspirational, Scale or Fail offers proven scaling strategies and a proactive approach to: Create your Big Picture Vision and build a plan to achieve it Produce an ever-flowing stream of cash flow with consistent profits Establish a powerhouse team that functions well without you Become a true leader and feel like you deserve your success Improve systems and processes that facilitate scaling Get past the mental and strategic pitfalls that cause revenue bottlenecks Scale or Fail is adaptable to any type of business—manufacturing, consumer goods, a brick and mortar, a digital service, a wholesaler, a consulting service, and everything in between. Whether you’re six figures and scaling to seven. . . or in the seven figures and scaling to eight or even nine, Scale or Fail provides the roadmap to multiply your business growth—and empower you to soar in the air with the greatest of ease.


Book Synopsis Scale or Fail by : Allison Maslan

Download or read book Scale or Fail written by Allison Maslan and published by John Wiley & Sons. This book was released on 2018-10-16 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scaling a business is not for the faint of heart. It’s a mind-bending journey that causes millions of business owners around the globe to either throw in the towel—or avoid risk entirely and suffer from smallness and mediocrity. Most of these businesses fail because they are ill prepared to face the real challenges involved in scaling. Either they don’t have the bandwidth to keep up with the sales demand or production, miss out on major opportunities due to fear, or keep making the same mistakes over and over because systems and processes aren’t in sync with the rate of growth. To truly scale, you must upsize your strategic practices, implement new marketing strategies, find new ways to build your team, and expand your mindset to break through whatever is keeping you stuck at the same level. Then you must be willing to take the leap into the giant unknown – to make your impossible possible. In Scale or Fail, author Allison Maslan—who has successfully scaled ten companies from scratch and has guided thousands of small businesses to do the same—shares her revolutionary SCALEit Method ® for successfully growing, replicating, and expanding your business. She also shares pivotal mindset strategies she’s used to break the fear barrier as a trapeze artist so you can move past any obstacle, take strategic Big Picture risks, and fulfill your dreams of business expansion and skyrocketing profit. Featuring a wealth of real-life success stories, visual tools, and exercises that are prescriptive and inspirational, Scale or Fail offers proven scaling strategies and a proactive approach to: Create your Big Picture Vision and build a plan to achieve it Produce an ever-flowing stream of cash flow with consistent profits Establish a powerhouse team that functions well without you Become a true leader and feel like you deserve your success Improve systems and processes that facilitate scaling Get past the mental and strategic pitfalls that cause revenue bottlenecks Scale or Fail is adaptable to any type of business—manufacturing, consumer goods, a brick and mortar, a digital service, a wholesaler, a consulting service, and everything in between. Whether you’re six figures and scaling to seven. . . or in the seven figures and scaling to eight or even nine, Scale or Fail provides the roadmap to multiply your business growth—and empower you to soar in the air with the greatest of ease.

Ruthless Consistency: How Committed Leaders Execute Strategy, Implement Change, and Build Organizations That Win

Ruthless Consistency: How Committed Leaders Execute Strategy, Implement Change, and Build Organizations That Win

Author: Michael Canic

Publisher: McGraw Hill Professional

Published: 2020-09-01

Total Pages: 304

ISBN-13: 1260459829

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When all is said and done, a lot more gets said than done. What is the antidote to this? Ruthless Consistency. According to Harvard Business Review, “most studies still show a 60-70% failure rate for organizational change projects—a statistic that has stayed constant from the 1970s to the present.” Drawing on his 20+ years of experience as a strategy and execution consultant specializing in midsize companies, Michael Canic helps committed leaders drive the odds in their favor. In Ruthless Consistency, he identifies the three surprising reasons most strategic change initiatives fail: Leaders unwittingly send mixed messages that demotivate their people and undermine those initiatives. Leaders focus on what they do instead of what their people experience. Leaders are not as committed as they think they are or need to be. The book then introduces an intuitive yet comprehensive model for success. Simply put, leaders who develop the right focus, create the right environment, and build the right team—consistently—are leaders whose organizations win. Finally, it details each element of the model and offers ready-to-apply processes, practices, techniques, and tools to make it happen. It’s a must-read for every leader who wants to implement change successfully.


Book Synopsis Ruthless Consistency: How Committed Leaders Execute Strategy, Implement Change, and Build Organizations That Win by : Michael Canic

Download or read book Ruthless Consistency: How Committed Leaders Execute Strategy, Implement Change, and Build Organizations That Win written by Michael Canic and published by McGraw Hill Professional. This book was released on 2020-09-01 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: When all is said and done, a lot more gets said than done. What is the antidote to this? Ruthless Consistency. According to Harvard Business Review, “most studies still show a 60-70% failure rate for organizational change projects—a statistic that has stayed constant from the 1970s to the present.” Drawing on his 20+ years of experience as a strategy and execution consultant specializing in midsize companies, Michael Canic helps committed leaders drive the odds in their favor. In Ruthless Consistency, he identifies the three surprising reasons most strategic change initiatives fail: Leaders unwittingly send mixed messages that demotivate their people and undermine those initiatives. Leaders focus on what they do instead of what their people experience. Leaders are not as committed as they think they are or need to be. The book then introduces an intuitive yet comprehensive model for success. Simply put, leaders who develop the right focus, create the right environment, and build the right team—consistently—are leaders whose organizations win. Finally, it details each element of the model and offers ready-to-apply processes, practices, techniques, and tools to make it happen. It’s a must-read for every leader who wants to implement change successfully.

If -

If -

Author: Rudyard Kipling

Publisher:

Published: 1918

Total Pages: 18

ISBN-13:

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Book Synopsis If - by : Rudyard Kipling

Download or read book If - written by Rudyard Kipling and published by . This book was released on 1918 with total page 18 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Thriving in High-Pressure Environments

Thriving in High-Pressure Environments

Author: Ulrike Staerk

Publisher:

Published: 2021-05-08

Total Pages: 227

ISBN-13:

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Forged by fire In April 2020, our family moved to Bozeman, MT, where I took on a new role as Managing Director Strategic IT at Montana State University. From my first day on the job, the outbreak of the global COVID-19 pandemic forced us to think on our toes, constantly change our strategies and tactics, and always be ready for surprises. Applying my learnings from high-stake, high-pressure roles in Amazon allowed me to help transform the organization and culture while rebuilding team morale and keeping motivation high. During the pandemic, my team delivered high-impact outcomes at an unprecedented velocity and volume. We were rewriting every process in the book while running at top speed, keeping up with ever-changing demands and constraints to serve our customers during those challenging times. The world population lived through challenging, demanding, and emotionally taxing times in the year 2020. Times like that make you break or come out stronger on the other side. I tried to help my team come out stronger by sharing my learnings from the decades with Microsoft and Amazon in what I called 'weekly reflections'. Most often, those reflections discussed approaches and thought models to deal with specific issues that I observed during that week. A different set of challenges presented themselves when Uli took over a role as Site Manager for the Montana State University COVID Testing Center and later their COVID vaccination program. Some of my thoughts and lessons were inspired by those challenges. This book summarizes the lessons, approaches, and principles that I shared with my team as we all did our best to deliver exceptional service to our customers in circumstances that no one was prepared for. I hope that some of the strategies and principles will work for you as beautifully as they did for me. I hope they will help you thrive in challenging situations and help you get one step closer to your dreams. Alfons Bozeman, MT March 2021 Reviews This common-sense approach to discussing what has been learned is easily understandable and was readily adapted to a variety of challenging situations that we as business people experienced in the recent past. It also provides a structured guide to apply those same "learnings" as we move through future weeks, months, and years. If you seek theory, you will be disappointed. If you pursue reality and the associated efforts of discovering new and creative ways to resolve issues, you will be very satisfied. A concept that I encourage and attempt to adhere to myself is "change, assess, and then change again". This book will provide the foundation for taking action, assessing, learning, and taking action again. Michael Trotter Vice President and CIO, Montana State University About the authors Alfons worked at Hewlett Packard, Microsoft, and Amazon in Executive and Senior leadership roles for the last 25+ years. He currently serves as Managing Director Strategic IT at Montana State University. Uli practiced as an MD in Germany. When she moved to the US, Uli became a Tai Chi, mindfulness, and art teacher. To help through the pandemic, Uli stepped up to lead the Montana State University COVID Testing Center as well as their vaccination program.


Book Synopsis Thriving in High-Pressure Environments by : Ulrike Staerk

Download or read book Thriving in High-Pressure Environments written by Ulrike Staerk and published by . This book was released on 2021-05-08 with total page 227 pages. Available in PDF, EPUB and Kindle. Book excerpt: Forged by fire In April 2020, our family moved to Bozeman, MT, where I took on a new role as Managing Director Strategic IT at Montana State University. From my first day on the job, the outbreak of the global COVID-19 pandemic forced us to think on our toes, constantly change our strategies and tactics, and always be ready for surprises. Applying my learnings from high-stake, high-pressure roles in Amazon allowed me to help transform the organization and culture while rebuilding team morale and keeping motivation high. During the pandemic, my team delivered high-impact outcomes at an unprecedented velocity and volume. We were rewriting every process in the book while running at top speed, keeping up with ever-changing demands and constraints to serve our customers during those challenging times. The world population lived through challenging, demanding, and emotionally taxing times in the year 2020. Times like that make you break or come out stronger on the other side. I tried to help my team come out stronger by sharing my learnings from the decades with Microsoft and Amazon in what I called 'weekly reflections'. Most often, those reflections discussed approaches and thought models to deal with specific issues that I observed during that week. A different set of challenges presented themselves when Uli took over a role as Site Manager for the Montana State University COVID Testing Center and later their COVID vaccination program. Some of my thoughts and lessons were inspired by those challenges. This book summarizes the lessons, approaches, and principles that I shared with my team as we all did our best to deliver exceptional service to our customers in circumstances that no one was prepared for. I hope that some of the strategies and principles will work for you as beautifully as they did for me. I hope they will help you thrive in challenging situations and help you get one step closer to your dreams. Alfons Bozeman, MT March 2021 Reviews This common-sense approach to discussing what has been learned is easily understandable and was readily adapted to a variety of challenging situations that we as business people experienced in the recent past. It also provides a structured guide to apply those same "learnings" as we move through future weeks, months, and years. If you seek theory, you will be disappointed. If you pursue reality and the associated efforts of discovering new and creative ways to resolve issues, you will be very satisfied. A concept that I encourage and attempt to adhere to myself is "change, assess, and then change again". This book will provide the foundation for taking action, assessing, learning, and taking action again. Michael Trotter Vice President and CIO, Montana State University About the authors Alfons worked at Hewlett Packard, Microsoft, and Amazon in Executive and Senior leadership roles for the last 25+ years. He currently serves as Managing Director Strategic IT at Montana State University. Uli practiced as an MD in Germany. When she moved to the US, Uli became a Tai Chi, mindfulness, and art teacher. To help through the pandemic, Uli stepped up to lead the Montana State University COVID Testing Center as well as their vaccination program.

Humor, Play and Laughter

Humor, Play and Laughter

Author: Joseph A. Michelli

Publisher:

Published: 1998

Total Pages: 218

ISBN-13: 9780944634493

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Parenting does not have to be a stressful experience. In fact, parents who lighten up and laugh with their families can be more productive by using humor to ease conflict, deflect hostility, and create a feeling of well-being in the household. Readers will benefit from the author's many everyday examples of how a humorous approach can greatly improve family life.


Book Synopsis Humor, Play and Laughter by : Joseph A. Michelli

Download or read book Humor, Play and Laughter written by Joseph A. Michelli and published by . This book was released on 1998 with total page 218 pages. Available in PDF, EPUB and Kindle. Book excerpt: Parenting does not have to be a stressful experience. In fact, parents who lighten up and laugh with their families can be more productive by using humor to ease conflict, deflect hostility, and create a feeling of well-being in the household. Readers will benefit from the author's many everyday examples of how a humorous approach can greatly improve family life.

When Fish Fly

When Fish Fly

Author: Joseph Michelli

Publisher: Hachette Books

Published: 2004-08-04

Total Pages: 124

ISBN-13: 1401381448

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"You can energize your people and delight your customers by modeling the fabulous ideas that come from the World Famous Pike Place Fish Market." -- Ken Blanchard, co-author of The One Minute Manager In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide. When Fish Fly offers Yokoyama's cohesive strategy for achieving world famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market you, too, can develop a culture that leads to excellent employee morale and legendary customer service.


Book Synopsis When Fish Fly by : Joseph Michelli

Download or read book When Fish Fly written by Joseph Michelli and published by Hachette Books. This book was released on 2004-08-04 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: "You can energize your people and delight your customers by modeling the fabulous ideas that come from the World Famous Pike Place Fish Market." -- Ken Blanchard, co-author of The One Minute Manager In this revealing business advice book, the magic of the World Famous Pike Place Fish Market proves a dynamic example of what a group of people can create when they are aligned and living a powerful vision. Here for the first time, owner John Yokoyama explains in his own words just how he transformed his business into a workplace that is renowned worldwide. When Fish Fly offers Yokoyama's cohesive strategy for achieving world famous results for owners, managers, and front-line workers alike. Once you understand the generative principles behind the World Famous Pike Place Fish Market you, too, can develop a culture that leads to excellent employee morale and legendary customer service.

Leading at the Edge

Leading at the Edge

Author: Dennis N.T. Perkins

Publisher: HarperChristian + ORM

Published: 2012-03-28

Total Pages: 277

ISBN-13: 0814431615

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Drawing on the amazing story of Shackleton and his polar exploration team’s survival against all odds, author Dennis N. T. Perkins demonstrates the importance of a strong leader in times of adversity, uncertainty, and change. Part adventure tale and part leadership guide, Leading at the Edge uncovers what the legendary Antarctic adventure of Sir Ernest Shackleton, his ship Endurance, and his team of twenty-seven polar explorers can teach us about bringing order to chaos through true leadership. Among other skills, you’ll learn how to: instill optimism while staying grounded in reality, step up to risks worth taking, consistently reinforce your team message, set a personal example, find things to celebrate, laugh small things off, and--even in the face of extreme temperatures, hazardous ice, scarce food, and complete isolation--never give up. This second edition of Leading at the Edge features additional lessons, new case studies of the strategies in action, tools to uncover and resolve conflicts, and expanded resources. An updated epilogue compares the leadership styles of the famous polar explorers Shackleton, Amundsen, and Scott, which transcend the one-hundred-plus years since their historic race to the South Pole to help today’s leaders learn valuable lessons about the meaning of true success.


Book Synopsis Leading at the Edge by : Dennis N.T. Perkins

Download or read book Leading at the Edge written by Dennis N.T. Perkins and published by HarperChristian + ORM. This book was released on 2012-03-28 with total page 277 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on the amazing story of Shackleton and his polar exploration team’s survival against all odds, author Dennis N. T. Perkins demonstrates the importance of a strong leader in times of adversity, uncertainty, and change. Part adventure tale and part leadership guide, Leading at the Edge uncovers what the legendary Antarctic adventure of Sir Ernest Shackleton, his ship Endurance, and his team of twenty-seven polar explorers can teach us about bringing order to chaos through true leadership. Among other skills, you’ll learn how to: instill optimism while staying grounded in reality, step up to risks worth taking, consistently reinforce your team message, set a personal example, find things to celebrate, laugh small things off, and--even in the face of extreme temperatures, hazardous ice, scarce food, and complete isolation--never give up. This second edition of Leading at the Edge features additional lessons, new case studies of the strategies in action, tools to uncover and resolve conflicts, and expanded resources. An updated epilogue compares the leadership styles of the famous polar explorers Shackleton, Amundsen, and Scott, which transcend the one-hundred-plus years since their historic race to the South Pole to help today’s leaders learn valuable lessons about the meaning of true success.