The Business of Walt Disney and the Nine Principles of His Success

The Business of Walt Disney and the Nine Principles of His Success

Author: Barry Linetsky

Publisher: Independently Published

Published: 2023-01-18

Total Pages: 0

ISBN-13:

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UPDATED REPRINT FOR 2023! "The Business of Walt Disney by Barry Linetsky is an excellent book. It is the first real attempt at telling the whole story of Walt's career purely from a business standpoint and it definitely achieves its goal.... Disney history enthusiasts will want to read it right away." Didier Ghez, Disney Historian, Author, http: //disneybooks.blogspot.com The Business of Walt Disney and the Nine Principles of His Success takes you inside the mind of one of the world's most creative and loved business geniuses. Now you can learn the exciting details of Walt Disney's journey and the principles that served as the foundation of his business success and put them into action yourself. Most people know Walt Disney as the famous creator of Mickey Mouse and other timeless cartoon characters, producer of beloved animated features like Snow White and Mary Poppins, and inventor and namesake of Disney theme parks and resorts around the world. Few people think about him as an astute and effective business leader and manager who dared to outthink and outperform his competitors, even though he became one of the most successful and influential entrepreneures of his time. Walt was a self-made, self-educated, iconoclastic entrepreneur with the unbounded creative imagination, bravado, and courage to dent the universe long before Steve Jobs popularized the idea. Starting life as an ordinary boy growing up in a typical mid-Western middle American family, Walt pursued his ambitions to make his way in life as an artist. Along the way he lives his own incredible fairy-tale adventure of hardship and success, revealing himself to be an iconoclast with a flair for solving problems and organizing resources to entertain millions. Time and again he put everything he owned on the line while motivating others to work with him to achieve what his critics thought to be impossible. This is a book about the making of Walt Disney's business and the challenges he had to face and overcome over his 47-year career. It's about his daring path from drawing cartoons in Kansas City, Missouri, to envisioning and planning an experimental city, EPCOT, to serve the needs of humanity. Barry Linetsky spent three years researching and assembling the incredible business story of Walt's career from new and existing sources. He's written the ultimate story of Walt's career and has identified nine principles that Walt used to guide his personal and business life, supported by Walt's own words and actions and the observations and recollections of those who worked with him, learned from him, and were influenced by his capabilities and character. Be curious: Read the book! Be courageous: Discover Walt's Principles and Leadership Lessons! Be committed: Create happiness by taking action! ★★★★★ "[S]tands out in its focus on Disney as a business entrepreneur and in offering what I'd characterize as a moral perspective on Disney's life. I recommend this book to anyone who wants to gain from the life lessons of the best among us - and who love a page turner!" S.Bowyer ★★★★★ "This book was a page turner. What Linetsky demonstrates on nearly every page is Disney's confidence and courage to go against the conventional wisdom. Linetsky tops off the story with entrepreneurial lessons that we can learn from Disney." Jerry K. ★★★★★ "[T]horoughly researched. The book weaves storytelling with the author's thesis statements on leadership quite well. It isn't just a series of anecdotes or employee interviews: rather, it's a leadership and business manual with stories and quotes as examples." Halordain T. ★★★★★ "Awesome book told in simple language. Could not put the book down. Very enjoyable read." David O. ★★★★★ "If you want an understanding of Walt Disney's life as a visionary,


Book Synopsis The Business of Walt Disney and the Nine Principles of His Success by : Barry Linetsky

Download or read book The Business of Walt Disney and the Nine Principles of His Success written by Barry Linetsky and published by Independently Published. This book was released on 2023-01-18 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: UPDATED REPRINT FOR 2023! "The Business of Walt Disney by Barry Linetsky is an excellent book. It is the first real attempt at telling the whole story of Walt's career purely from a business standpoint and it definitely achieves its goal.... Disney history enthusiasts will want to read it right away." Didier Ghez, Disney Historian, Author, http: //disneybooks.blogspot.com The Business of Walt Disney and the Nine Principles of His Success takes you inside the mind of one of the world's most creative and loved business geniuses. Now you can learn the exciting details of Walt Disney's journey and the principles that served as the foundation of his business success and put them into action yourself. Most people know Walt Disney as the famous creator of Mickey Mouse and other timeless cartoon characters, producer of beloved animated features like Snow White and Mary Poppins, and inventor and namesake of Disney theme parks and resorts around the world. Few people think about him as an astute and effective business leader and manager who dared to outthink and outperform his competitors, even though he became one of the most successful and influential entrepreneures of his time. Walt was a self-made, self-educated, iconoclastic entrepreneur with the unbounded creative imagination, bravado, and courage to dent the universe long before Steve Jobs popularized the idea. Starting life as an ordinary boy growing up in a typical mid-Western middle American family, Walt pursued his ambitions to make his way in life as an artist. Along the way he lives his own incredible fairy-tale adventure of hardship and success, revealing himself to be an iconoclast with a flair for solving problems and organizing resources to entertain millions. Time and again he put everything he owned on the line while motivating others to work with him to achieve what his critics thought to be impossible. This is a book about the making of Walt Disney's business and the challenges he had to face and overcome over his 47-year career. It's about his daring path from drawing cartoons in Kansas City, Missouri, to envisioning and planning an experimental city, EPCOT, to serve the needs of humanity. Barry Linetsky spent three years researching and assembling the incredible business story of Walt's career from new and existing sources. He's written the ultimate story of Walt's career and has identified nine principles that Walt used to guide his personal and business life, supported by Walt's own words and actions and the observations and recollections of those who worked with him, learned from him, and were influenced by his capabilities and character. Be curious: Read the book! Be courageous: Discover Walt's Principles and Leadership Lessons! Be committed: Create happiness by taking action! ★★★★★ "[S]tands out in its focus on Disney as a business entrepreneur and in offering what I'd characterize as a moral perspective on Disney's life. I recommend this book to anyone who wants to gain from the life lessons of the best among us - and who love a page turner!" S.Bowyer ★★★★★ "This book was a page turner. What Linetsky demonstrates on nearly every page is Disney's confidence and courage to go against the conventional wisdom. Linetsky tops off the story with entrepreneurial lessons that we can learn from Disney." Jerry K. ★★★★★ "[T]horoughly researched. The book weaves storytelling with the author's thesis statements on leadership quite well. It isn't just a series of anecdotes or employee interviews: rather, it's a leadership and business manual with stories and quotes as examples." Halordain T. ★★★★★ "Awesome book told in simple language. Could not put the book down. Very enjoyable read." David O. ★★★★★ "If you want an understanding of Walt Disney's life as a visionary,


The Business of Walt Disney and the Nine Principles of His Success

The Business of Walt Disney and the Nine Principles of His Success

Author: Barry Linetsky

Publisher: Theme Park Press

Published: 2017-05-05

Total Pages: 578

ISBN-13: 9781683900580

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A New Perspective on Walt Disney. Walt Disney is justly famous as an animator, a builder of theme parks, and a creative genius. He was also a businessman, even though he disliked business. In this definitive and extensively researched book, you'll meet a lesser-known side of Walt Disney - his business side.


Book Synopsis The Business of Walt Disney and the Nine Principles of His Success by : Barry Linetsky

Download or read book The Business of Walt Disney and the Nine Principles of His Success written by Barry Linetsky and published by Theme Park Press. This book was released on 2017-05-05 with total page 578 pages. Available in PDF, EPUB and Kindle. Book excerpt: A New Perspective on Walt Disney. Walt Disney is justly famous as an animator, a builder of theme parks, and a creative genius. He was also a businessman, even though he disliked business. In this definitive and extensively researched book, you'll meet a lesser-known side of Walt Disney - his business side.


The Disney Way

The Disney Way

Author: Bill Capodagli

Publisher: McGraw Hill Professional

Published: 1999-01-21

Total Pages: 250

ISBN-13: 9780071367530

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"I dream, I test my dreams against my beliefs, I dare to take risks, and I execute my vision to make those dreams come true." -Walt Disney. Walt Disney's dreams, beliefs, and daring gave birth to captivating characters, thrilling theme park attractions, and breathtaking tales that have inspired the imaginations of generations of children and adults. Disney also launched an entertainment and marketing empire whose influence is felt around the world, and whose success provides a model of business excellence that can guide any company. Each principle is then examined in detail by illustrating the principle at work at Disney as well as at other successful companies. Capodagli and Jackson have spent their careers studying Disney and teaching this unique management method to others. As consultants to companies ranging from Illinois Power to Bristol-Myers Squibb and Whirlpool, they have used the Disney principles again and again, and have seen them yield startling performance improvements. They have distilled this wisdom in THE DISNEY WAY. In this book, you'll learn how to: Give every member of your organization the chance to dream, and tap into the creativity those dreams embody; Treat your customers like guests; Build long-term relationships with key suppliers and partners; Dare to take calculated risks in order to bring innovative ideas to fruition; Align long-term vision with short-term execution. And more. No fairy dust. No magic wands. No wishing on a star. Just sound, effective management principles that stem from Walt Disney's values, vision, and philosophy. Lists of questions to ask and actions to take, along with real-life examples, will help you adapt the Disney Way to suit your company's needs. From the hiring and training of employees to the realization of a creative concept to exceptional customer service, every aspect of the Walt Disney Company is linked to Walt Disney's vision.


Book Synopsis The Disney Way by : Bill Capodagli

Download or read book The Disney Way written by Bill Capodagli and published by McGraw Hill Professional. This book was released on 1999-01-21 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: "I dream, I test my dreams against my beliefs, I dare to take risks, and I execute my vision to make those dreams come true." -Walt Disney. Walt Disney's dreams, beliefs, and daring gave birth to captivating characters, thrilling theme park attractions, and breathtaking tales that have inspired the imaginations of generations of children and adults. Disney also launched an entertainment and marketing empire whose influence is felt around the world, and whose success provides a model of business excellence that can guide any company. Each principle is then examined in detail by illustrating the principle at work at Disney as well as at other successful companies. Capodagli and Jackson have spent their careers studying Disney and teaching this unique management method to others. As consultants to companies ranging from Illinois Power to Bristol-Myers Squibb and Whirlpool, they have used the Disney principles again and again, and have seen them yield startling performance improvements. They have distilled this wisdom in THE DISNEY WAY. In this book, you'll learn how to: Give every member of your organization the chance to dream, and tap into the creativity those dreams embody; Treat your customers like guests; Build long-term relationships with key suppliers and partners; Dare to take calculated risks in order to bring innovative ideas to fruition; Align long-term vision with short-term execution. And more. No fairy dust. No magic wands. No wishing on a star. Just sound, effective management principles that stem from Walt Disney's values, vision, and philosophy. Lists of questions to ask and actions to take, along with real-life examples, will help you adapt the Disney Way to suit your company's needs. From the hiring and training of employees to the realization of a creative concept to exceptional customer service, every aspect of the Walt Disney Company is linked to Walt Disney's vision.


The Disney Way, Revised Edition

The Disney Way, Revised Edition

Author: Bill Capodagli

Publisher: McGraw Hill Professional

Published: 2006-11-09

Total Pages: 332

ISBN-13: 0071766812

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“So useful you may whistle while you work”- Fortune The original edition of The Disney Way was awarded a coveted “Best Business Book of the Year” by Fortune magazine. The world's foremost experts on Disney, Bill Capodagli and Lynn Jackson revealed Walt's secret success formula that propelled his company into the highest echelon of business, creativity, innovation, and success. Now this fully revised edition profiles a new set of diverse organizations-from The Cheesecake Factory, Ernst and Young, and Four Seasons Hotels and Resorts, to Griffin Hospital, John Robert's Spa, and Men's Wearhouse-that have redefined their businesses by embracing The Disney Way. Walt's “dream, believe, dare, do” credo is a powerful foundation that will support any business, drive any team, and guide any leader to newfound levels of success. “It was the Disney standard of imagination and engagement that inspired me so many years ago...Now, Bill and Lynn bring these ideals and practices into practical use, with something for any dreamer to use.”-from the new foreword by John Christensen, coauthor of the bestselling book FISH! “This book is about the real magic: Stimulating and harmonizing the collective energy of your people.”-Ken Blanchard, bestselling author of The One Minute Manager


Book Synopsis The Disney Way, Revised Edition by : Bill Capodagli

Download or read book The Disney Way, Revised Edition written by Bill Capodagli and published by McGraw Hill Professional. This book was released on 2006-11-09 with total page 332 pages. Available in PDF, EPUB and Kindle. Book excerpt: “So useful you may whistle while you work”- Fortune The original edition of The Disney Way was awarded a coveted “Best Business Book of the Year” by Fortune magazine. The world's foremost experts on Disney, Bill Capodagli and Lynn Jackson revealed Walt's secret success formula that propelled his company into the highest echelon of business, creativity, innovation, and success. Now this fully revised edition profiles a new set of diverse organizations-from The Cheesecake Factory, Ernst and Young, and Four Seasons Hotels and Resorts, to Griffin Hospital, John Robert's Spa, and Men's Wearhouse-that have redefined their businesses by embracing The Disney Way. Walt's “dream, believe, dare, do” credo is a powerful foundation that will support any business, drive any team, and guide any leader to newfound levels of success. “It was the Disney standard of imagination and engagement that inspired me so many years ago...Now, Bill and Lynn bring these ideals and practices into practical use, with something for any dreamer to use.”-from the new foreword by John Christensen, coauthor of the bestselling book FISH! “This book is about the real magic: Stimulating and harmonizing the collective energy of your people.”-Ken Blanchard, bestselling author of The One Minute Manager


Creating Magic

Creating Magic

Author: Lee Cockerell

Publisher: Crown Currency

Published: 2008-10-14

Total Pages: 290

ISBN-13: 0385528280

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“It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world’s number one vacation destination. But as Lee demonstrates, great leadership isn’t about mastering impossibly complex management theories. We can all become outstanding leaders by following the ten practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include: Everyone is important. Make your people your brand. Burn the free fuel: appreciation, recognition, and encouragement. Give people a purpose, not just a job. Combining surprising business wisdom with insightful and entertaining stories from Lee’s four decades on the front lines of some of the world’s best-run companies, Creating Magic shows all of us – from small business owners to managers at every level – how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives.


Book Synopsis Creating Magic by : Lee Cockerell

Download or read book Creating Magic written by Lee Cockerell and published by Crown Currency. This book was released on 2008-10-14 with total page 290 pages. Available in PDF, EPUB and Kindle. Book excerpt: “It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic” in our careers, our organizations, and our lives is simple: outstanding leadership—the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise, but that also soon came to form the cultural bedrock of the world’s number one vacation destination. But as Lee demonstrates, great leadership isn’t about mastering impossibly complex management theories. We can all become outstanding leaders by following the ten practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include: Everyone is important. Make your people your brand. Burn the free fuel: appreciation, recognition, and encouragement. Give people a purpose, not just a job. Combining surprising business wisdom with insightful and entertaining stories from Lee’s four decades on the front lines of some of the world’s best-run companies, Creating Magic shows all of us – from small business owners to managers at every level – how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives.


Disney Magic

Disney Magic

Author: Rich Hamilton

Publisher: Sellbetter Tools

Published: 2003

Total Pages: 0

ISBN-13: 9780972847605

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Walt Disney created cartoons, animated features and feature films, and his most successful venture was the creation of Disneyland. This book, by a Disney outsider, is an independent examination of Disney's most powerful success secrets. It focuses on how Disney achieved financial success, and on the Disney company's amazing management techniques. Use these methods at home or in your business.


Book Synopsis Disney Magic by : Rich Hamilton

Download or read book Disney Magic written by Rich Hamilton and published by Sellbetter Tools. This book was released on 2003 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Walt Disney created cartoons, animated features and feature films, and his most successful venture was the creation of Disneyland. This book, by a Disney outsider, is an independent examination of Disney's most powerful success secrets. It focuses on how Disney achieved financial success, and on the Disney company's amazing management techniques. Use these methods at home or in your business.


Creativity, Inc. (The Expanded Edition)

Creativity, Inc. (The Expanded Edition)

Author: Ed Catmull

Publisher: Random House

Published: 2023-09-28

Total Pages: 366

ISBN-13: 0593594657

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The co-founder and longtime president of Pixar updates and expands his 2014 New York Times bestseller on creative leadership, reflecting on the management principles that built Pixar’s singularly successful culture, and on all he learned during the past nine years that allowed Pixar to retain its creative culture while continuing to evolve. “Might be the most thoughtful management book ever.”—Fast Company For nearly thirty years, Pixar has dominated the world of animation, producing such beloved films as the Toy Story trilogy, Finding Nemo, The Incredibles, Up, and WALL-E, which have gone on to set box-office records and garner eighteen Academy Awards. The joyous storytelling, the inventive plots, the emotional authenticity: In some ways, Pixar movies are an object lesson in what creativity really is. Here, Catmull reveals the ideals and techniques that have made Pixar so widely admired—and so profitable. As a young man, Ed Catmull had a dream: to make the first computer-animated movie. He nurtured that dream as a Ph.D. student, and then forged a partnership with George Lucas that led, indirectly, to his founding Pixar with Steve Jobs and John Lasseter in 1986. Nine years later, Toy Story was released, changing animation forever. The essential ingredient in that movie’s success—and in the twenty-five movies that followed—was the unique environment that Catmull and his colleagues built at Pixar, based on philosophies that protect the creative process and defy convention, such as: • Give a good idea to a mediocre team and they will screw it up. But give a mediocre idea to a great team and they will either fix it or come up with something better. • It’s not the manager’s job to prevent risks. It’s the manager’s job to make it safe for others to take them. • The cost of preventing errors is often far greater than the cost of fixing them. • A company’s communication structure should not mirror its organizational structure. Everybody should be able to talk to anybody. Creativity, Inc. has been significantly expanded to illuminate the continuing development of the unique culture at Pixar. It features a new introduction, two entirely new chapters, four new chapter postscripts, and changes and updates throughout. Pursuing excellence isn’t a one-off assignment but an ongoing, day-in, day-out, full-time job. And Creativity, Inc. explores how it is done.


Book Synopsis Creativity, Inc. (The Expanded Edition) by : Ed Catmull

Download or read book Creativity, Inc. (The Expanded Edition) written by Ed Catmull and published by Random House. This book was released on 2023-09-28 with total page 366 pages. Available in PDF, EPUB and Kindle. Book excerpt: The co-founder and longtime president of Pixar updates and expands his 2014 New York Times bestseller on creative leadership, reflecting on the management principles that built Pixar’s singularly successful culture, and on all he learned during the past nine years that allowed Pixar to retain its creative culture while continuing to evolve. “Might be the most thoughtful management book ever.”—Fast Company For nearly thirty years, Pixar has dominated the world of animation, producing such beloved films as the Toy Story trilogy, Finding Nemo, The Incredibles, Up, and WALL-E, which have gone on to set box-office records and garner eighteen Academy Awards. The joyous storytelling, the inventive plots, the emotional authenticity: In some ways, Pixar movies are an object lesson in what creativity really is. Here, Catmull reveals the ideals and techniques that have made Pixar so widely admired—and so profitable. As a young man, Ed Catmull had a dream: to make the first computer-animated movie. He nurtured that dream as a Ph.D. student, and then forged a partnership with George Lucas that led, indirectly, to his founding Pixar with Steve Jobs and John Lasseter in 1986. Nine years later, Toy Story was released, changing animation forever. The essential ingredient in that movie’s success—and in the twenty-five movies that followed—was the unique environment that Catmull and his colleagues built at Pixar, based on philosophies that protect the creative process and defy convention, such as: • Give a good idea to a mediocre team and they will screw it up. But give a mediocre idea to a great team and they will either fix it or come up with something better. • It’s not the manager’s job to prevent risks. It’s the manager’s job to make it safe for others to take them. • The cost of preventing errors is often far greater than the cost of fixing them. • A company’s communication structure should not mirror its organizational structure. Everybody should be able to talk to anybody. Creativity, Inc. has been significantly expanded to illuminate the continuing development of the unique culture at Pixar. It features a new introduction, two entirely new chapters, four new chapter postscripts, and changes and updates throughout. Pursuing excellence isn’t a one-off assignment but an ongoing, day-in, day-out, full-time job. And Creativity, Inc. explores how it is done.


The Experience

The Experience

Author: Bruce Loeffler

Publisher: John Wiley & Sons

Published: 2015-03-23

Total Pages: 304

ISBN-13: 1119028671

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Bring Disney-level customer experience to your organizationwith insider guidance The Experience is a unique guide to mastering the art ofcustomer service and service relationships, based on the principlesemployed at the renowned leader in customer experience­— the Walt Disney Company. Co-Author Bruce Loefflerspent ten years at Disney World overseeing service excellence, andhas partnered with Brian T. Church in this book, to show you how tobring that same level of care and value to your own organization.Based on the I. C.A.R.E. model, the five principles —Impression, Connection, Attitude, Response, and Exceptionals— give you a solid framework upon which to raise the level ofyour customer experience. You will learn how to identify yourcustomer service issues and what level of Experience you arecurrently offering. You can then determine exactly what the"customer experience" should be for your company, and the changesrequired to make it happen. The Walt Disney Company is the most recognized name in the worldfor customer service. The "Disney Experience" draws customers fromall around the world,. This book describes what it takes to achievethat level of Experience, and how any organization can do it withthe right strategy and attention to detail. When the Experience isenhanced, the opportunity arises to convert customers toambassadors who will share their Experience with others. Find "the experience" and what it means to theOrganization Learn the five levels of experience, and why most companiesfail at it Identify service problems that face every company in themarketplace Utilize the Experience Quotient and apply the I. C.A.R.E.principles Learn how to convert customers to ambassadors who share theirstory with others Customers are the lifeblood of business. A great product offeringisn't enough in today's marketplace, where everyone's looking foran "experience.” Imagine the kind of value a Disney-levelcustomer experience could bring to your organization. TheExperience is a guide to getting there, from an insider'sperspective.


Book Synopsis The Experience by : Bruce Loeffler

Download or read book The Experience written by Bruce Loeffler and published by John Wiley & Sons. This book was released on 2015-03-23 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bring Disney-level customer experience to your organizationwith insider guidance The Experience is a unique guide to mastering the art ofcustomer service and service relationships, based on the principlesemployed at the renowned leader in customer experience­— the Walt Disney Company. Co-Author Bruce Loefflerspent ten years at Disney World overseeing service excellence, andhas partnered with Brian T. Church in this book, to show you how tobring that same level of care and value to your own organization.Based on the I. C.A.R.E. model, the five principles —Impression, Connection, Attitude, Response, and Exceptionals— give you a solid framework upon which to raise the level ofyour customer experience. You will learn how to identify yourcustomer service issues and what level of Experience you arecurrently offering. You can then determine exactly what the"customer experience" should be for your company, and the changesrequired to make it happen. The Walt Disney Company is the most recognized name in the worldfor customer service. The "Disney Experience" draws customers fromall around the world,. This book describes what it takes to achievethat level of Experience, and how any organization can do it withthe right strategy and attention to detail. When the Experience isenhanced, the opportunity arises to convert customers toambassadors who will share their Experience with others. Find "the experience" and what it means to theOrganization Learn the five levels of experience, and why most companiesfail at it Identify service problems that face every company in themarketplace Utilize the Experience Quotient and apply the I. C.A.R.E.principles Learn how to convert customers to ambassadors who share theirstory with others Customers are the lifeblood of business. A great product offeringisn't enough in today's marketplace, where everyone's looking foran "experience.” Imagine the kind of value a Disney-levelcustomer experience could bring to your organization. TheExperience is a guide to getting there, from an insider'sperspective.


If Disney Ran Your Hospital

If Disney Ran Your Hospital

Author: Fred Lee

Publisher: Distributed (Non-Hap)

Published: 2004

Total Pages: 228

ISBN-13:

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Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1⁄2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.


Book Synopsis If Disney Ran Your Hospital by : Fred Lee

Download or read book If Disney Ran Your Hospital written by Fred Lee and published by Distributed (Non-Hap). This book was released on 2004 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals--both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1⁄2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.


How to Be Like Walt

How to Be Like Walt

Author: Pat Williams

Publisher: Simon and Schuster

Published: 2010-01-01

Total Pages: 384

ISBN-13: 0757394469

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How to Be Like is a “character biography” series: biographies that also draw out important lessons from the life of their subjects. In this new book—by far the most exhaustive in the series—Pat Williams tackles one of the most influential people in recent history. While many recent biographies of Walt Disney have reveled in the negative, this book takes an honest but positive look at the man behind the myth. For the first time, the book pulls together all the various strands of Disney’s life into one straightforward, easy-to-read tale of imagination, perseverance, and optimism. Far from a preachy or oppressive tome, this book scrapes away the minutiae to capture the true magic of a brilliant maverick. Key Features This is for the millions of Disney fans—those who admire his artistry or his business savvy or the products of his namesake company. The tone and style of the book will capture the imagination of younger readers, especially teens, in the same way as How to Be Like Mike. Support within the Disney world includes the daughter and grandson of Walt Disney; nephew and former vice chairman Roy Disney; and numerous Disney insiders who are already spreading the word.


Book Synopsis How to Be Like Walt by : Pat Williams

Download or read book How to Be Like Walt written by Pat Williams and published by Simon and Schuster. This book was released on 2010-01-01 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: How to Be Like is a “character biography” series: biographies that also draw out important lessons from the life of their subjects. In this new book—by far the most exhaustive in the series—Pat Williams tackles one of the most influential people in recent history. While many recent biographies of Walt Disney have reveled in the negative, this book takes an honest but positive look at the man behind the myth. For the first time, the book pulls together all the various strands of Disney’s life into one straightforward, easy-to-read tale of imagination, perseverance, and optimism. Far from a preachy or oppressive tome, this book scrapes away the minutiae to capture the true magic of a brilliant maverick. Key Features This is for the millions of Disney fans—those who admire his artistry or his business savvy or the products of his namesake company. The tone and style of the book will capture the imagination of younger readers, especially teens, in the same way as How to Be Like Mike. Support within the Disney world includes the daughter and grandson of Walt Disney; nephew and former vice chairman Roy Disney; and numerous Disney insiders who are already spreading the word.