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"The Complete Guide to Security Guard Excellence" is a comprehensive training manual that aims to empower security professionals at all levels of their careers. From those just starting in the industry to experienced guards and supervisors, this book offers a wealth of knowledge and practical tools to help them excel in their roles.
Book Synopsis The Complete Guide To Security Guard Excellence by : Timothy Davey
Download or read book The Complete Guide To Security Guard Excellence written by Timothy Davey and published by Timothy Davey. This book was released on 2023-02-06 with total page 71 pages. Available in PDF, EPUB and Kindle. Book excerpt: "The Complete Guide to Security Guard Excellence" is a comprehensive training manual that aims to empower security professionals at all levels of their careers. From those just starting in the industry to experienced guards and supervisors, this book offers a wealth of knowledge and practical tools to help them excel in their roles.
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Book Synopsis Unleashing Excellence by : Dennis Snow
Download or read book Unleashing Excellence written by Dennis Snow and published by John Wiley & Sons. This book was released on 2009-11-16 with total page 261 pages. Available in PDF, EPUB and Kindle. Book excerpt: A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
To adequately protect an organization, physical security must go beyond the "gates, guns, and guards" mentality that characterizes most security programs. Creating a sound security plan involves understanding not only security requirements but also the dynamics of the marketplace, employee issues, and management goals. The Complete Guide to Physica
Book Synopsis The Complete Guide to Physical Security by : Paul R. Baker
Download or read book The Complete Guide to Physical Security written by Paul R. Baker and published by CRC Press. This book was released on 2016-04-19 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: To adequately protect an organization, physical security must go beyond the "gates, guns, and guards" mentality that characterizes most security programs. Creating a sound security plan involves understanding not only security requirements but also the dynamics of the marketplace, employee issues, and management goals. The Complete Guide to Physica
This book is for anyone who is interested in crisis leadership. The concepts offered apply to anyone whether he or she is a seasoned leader or inspiring new one, for public or private life, for any type of crisis or any type of discipline. This is a comprehensive examination of all aspects of crisis leadership. We will cover several overarching themes. We will look at the skills needed to be an effective crisis leader. We will examine leadership styles, how best to communicate in a crisis, and the human component of a crisis. We will examine the team concept of crisis management. We will look at how leadership can and should function during the prevention, mitigation, preparedness, response, and recovery phases of a crisis. We will examine decision making and problem solving. We consider how we might use after action reporting to enhance future responses or prevent, prepare for, or mitigate crises.
Book Synopsis The Ultimate Guide to Excellent Crisis Leadership by : Dr. Jeffrey C. Fox
Download or read book The Ultimate Guide to Excellent Crisis Leadership written by Dr. Jeffrey C. Fox and published by Xlibris Corporation. This book was released on 2024-04-22 with total page 303 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for anyone who is interested in crisis leadership. The concepts offered apply to anyone whether he or she is a seasoned leader or inspiring new one, for public or private life, for any type of crisis or any type of discipline. This is a comprehensive examination of all aspects of crisis leadership. We will cover several overarching themes. We will look at the skills needed to be an effective crisis leader. We will examine leadership styles, how best to communicate in a crisis, and the human component of a crisis. We will examine the team concept of crisis management. We will look at how leadership can and should function during the prevention, mitigation, preparedness, response, and recovery phases of a crisis. We will examine decision making and problem solving. We consider how we might use after action reporting to enhance future responses or prevent, prepare for, or mitigate crises.
Book Synopsis Fundamentals of Training for Security Officers by : John Donald Peel
Download or read book Fundamentals of Training for Security Officers written by John Donald Peel and published by Charles C. Thomas Publisher. This book was released on 1980 with total page 352 pages. Available in PDF, EPUB and Kindle. Book excerpt:
The Security Officer's Handbook fulfills the distinct need for a single method of setting up the field operations needed to provide adequate protection to the client, firm or individual. The Standard Operating Procedure System asks all the questions required to survey any protection objective. In addition, the system provides all the basic information needed to answer those questions and leads to the implementation of the tactical or mission standard operating procedure. The Standard Operating Procedure System may be applied to any type of security or protection operation and may be modified, expanded or contracted, without needing to rewrite or redesign an existing security program. Details a system to survey, implement, and maintain at full operational effectiveness many types of assets protection programs. Provides the basis for the vital training required by every security or physical
Book Synopsis Security Officer's Handbook by : Edward Kehoe
Download or read book Security Officer's Handbook written by Edward Kehoe and published by Elsevier. This book was released on 1994-04-12 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Security Officer's Handbook fulfills the distinct need for a single method of setting up the field operations needed to provide adequate protection to the client, firm or individual. The Standard Operating Procedure System asks all the questions required to survey any protection objective. In addition, the system provides all the basic information needed to answer those questions and leads to the implementation of the tactical or mission standard operating procedure. The Standard Operating Procedure System may be applied to any type of security or protection operation and may be modified, expanded or contracted, without needing to rewrite or redesign an existing security program. Details a system to survey, implement, and maintain at full operational effectiveness many types of assets protection programs. Provides the basis for the vital training required by every security or physical
This book is for anyone interested or involved in teaching, training, or instructing, whether you are just getting into the field or thinking about it or you have been teaching for decades. It is for those who administer teaching, training, or instructing. The book was written for academics and those who teach in academies and other professional adult learning environments. The books contents are applicable to all types of colleges, be they community colleges, four-year colleges, or universities, both private and public, for-profit or nonprofit. Most professional practitioner-type instructors go through some sort of instructor school, teachers earn degrees in teaching, but many who teach or instruct are never trained or taught how to teach or train. Few professors are taught how to teach. They have been taught, so this is where they often draw their own teaching styles. Regardless of where you teach, train, or instruct, this book and its contents are for you. The book goes into great detail regarding face-to-face classes as well as online and other delivery methods. The lessons found in this book can be applied to new students, undergraduate, or graduate students. The lessons apply equally to basic, in-service, and specialized training. My hope is that no matter how great of an instructor you are, you will find many new nuggets of information that will add to your teaching toolbox. One of my goals in life is to leave a positive lasting impact. I want to help students and other instructors recognize and reach their full potential. I want you to be the best instructor you can be. I strongly believe we impact people all the time whether we know it or not. You can and will make a big difference in your students lives.
Book Synopsis The Ultimate Guide to Excellent Teaching and Training by : Dr. Jeffrey C. Fox
Download or read book The Ultimate Guide to Excellent Teaching and Training written by Dr. Jeffrey C. Fox and published by Xlibris Corporation. This book was released on 2015-07-07 with total page 225 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for anyone interested or involved in teaching, training, or instructing, whether you are just getting into the field or thinking about it or you have been teaching for decades. It is for those who administer teaching, training, or instructing. The book was written for academics and those who teach in academies and other professional adult learning environments. The books contents are applicable to all types of colleges, be they community colleges, four-year colleges, or universities, both private and public, for-profit or nonprofit. Most professional practitioner-type instructors go through some sort of instructor school, teachers earn degrees in teaching, but many who teach or instruct are never trained or taught how to teach or train. Few professors are taught how to teach. They have been taught, so this is where they often draw their own teaching styles. Regardless of where you teach, train, or instruct, this book and its contents are for you. The book goes into great detail regarding face-to-face classes as well as online and other delivery methods. The lessons found in this book can be applied to new students, undergraduate, or graduate students. The lessons apply equally to basic, in-service, and specialized training. My hope is that no matter how great of an instructor you are, you will find many new nuggets of information that will add to your teaching toolbox. One of my goals in life is to leave a positive lasting impact. I want to help students and other instructors recognize and reach their full potential. I want you to be the best instructor you can be. I strongly believe we impact people all the time whether we know it or not. You can and will make a big difference in your students lives.
This book is for anyone who is interested in becoming a leader/manager or who already is in such position. For those seeking such responsibilities or promotion, those just starting out in a leadership position, or those who want to learn new tips and to brush up, my hope is that you will find value in this book. Public service includesbut is not limited toemergency management, emergency medical services, military personnel, fire, first responders, corrections officers, law enforcement, dispatchers / 911 operators, probation and parole officers, transportation, social services, and the list goes on. These servants can be found at the local, state, and federal levels. The principles and concepts in this book are just as useful to those in the private sector who have similar duties as well as volunteer groups. We will go into detail about how to be the best leader you can be. As a caveat, the term leader will mainly be used throughout the book. As you will see, there are differences between leaders and managers, but one key point of this book is that one must strive to be both a leader and a manager.
Book Synopsis The Ultimate Guide to Excellent Public Service Leadership and Management by : Dr. Jeffrey C. Fox
Download or read book The Ultimate Guide to Excellent Public Service Leadership and Management written by Dr. Jeffrey C. Fox and published by Xlibris Corporation. This book was released on 2018-05-01 with total page 367 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is for anyone who is interested in becoming a leader/manager or who already is in such position. For those seeking such responsibilities or promotion, those just starting out in a leadership position, or those who want to learn new tips and to brush up, my hope is that you will find value in this book. Public service includesbut is not limited toemergency management, emergency medical services, military personnel, fire, first responders, corrections officers, law enforcement, dispatchers / 911 operators, probation and parole officers, transportation, social services, and the list goes on. These servants can be found at the local, state, and federal levels. The principles and concepts in this book are just as useful to those in the private sector who have similar duties as well as volunteer groups. We will go into detail about how to be the best leader you can be. As a caveat, the term leader will mainly be used throughout the book. As you will see, there are differences between leaders and managers, but one key point of this book is that one must strive to be both a leader and a manager.
Book Synopsis Fundamentals of Training for Security Officers by : John D. Peel
Download or read book Fundamentals of Training for Security Officers written by John D. Peel and published by . This book was released on 1980-09-01 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt:
Security guard services is a growing industry. Security personnel need education and training to effectively carry out employers' policies and procedures. What a Security Guard Needs to Know for Best Practices is a guide to providing basic information pertaining to the tools the security guard needs in order to effectively provide safety for personnel and property. About the Author Dr. Leroy Edmund Registe studied with Come World Ministries and the Theological Bible Institute and became a minister of the Gospel. He also worked as a security guard at Forham University and later at the New York Presbyterian Hospital, where he was trained and developed a love for security and safety. In 1993 he received his associate's degree in Security Management with honors from New York Interboro College, and in 1995 he received his bachelor of science degree and Criminal Justice award from the New York Institute of Technology. In 1999 he received his Master of Science Degree in Special Education from Lehman College, in 2002 he received his Master of Science Degree in School Administration and Supervision from the College New Rochelle, in 2004 he received his Master Degree in School Counseling from the College New Rochelle, and in 2014 he received his Juris Doctor Law Degree in International Law at Novus Law School. Dr. Registe enjoys preaching and teaching, and his hobbies include fishing and playing cricket and baseball.
Book Synopsis What a Security Guard Needs to Know for Best Practices by : Leroy Edmund Registe
Download or read book What a Security Guard Needs to Know for Best Practices written by Leroy Edmund Registe and published by Dorrance Publishing Company. This book was released on 2018-03-06 with total page 70 pages. Available in PDF, EPUB and Kindle. Book excerpt: Security guard services is a growing industry. Security personnel need education and training to effectively carry out employers' policies and procedures. What a Security Guard Needs to Know for Best Practices is a guide to providing basic information pertaining to the tools the security guard needs in order to effectively provide safety for personnel and property. About the Author Dr. Leroy Edmund Registe studied with Come World Ministries and the Theological Bible Institute and became a minister of the Gospel. He also worked as a security guard at Forham University and later at the New York Presbyterian Hospital, where he was trained and developed a love for security and safety. In 1993 he received his associate's degree in Security Management with honors from New York Interboro College, and in 1995 he received his bachelor of science degree and Criminal Justice award from the New York Institute of Technology. In 1999 he received his Master of Science Degree in Special Education from Lehman College, in 2002 he received his Master of Science Degree in School Administration and Supervision from the College New Rochelle, in 2004 he received his Master Degree in School Counseling from the College New Rochelle, and in 2014 he received his Juris Doctor Law Degree in International Law at Novus Law School. Dr. Registe enjoys preaching and teaching, and his hobbies include fishing and playing cricket and baseball.
