The Customer Service Survival Kit

The Customer Service Survival Kit

Author: Richard S. Gallagher

Publisher: AMACOM Div American Mgmt Assn

Published: 2013

Total Pages: 209

ISBN-13: 0814431836

DOWNLOAD EBOOK

The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: * The power of leaning into criticism * Trigger phrases that can make bad situations worse * The secret to helping people feel deeply heard in a crisis * How to use the divide-and-conquer approach to safely deliver bad news * Indispensable problem-solving tools * How to become immune to intimidation * How to wrap up transactions so that customers are happy * And more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with ANY customer-the key to radical improvements in every organization.


Book Synopsis The Customer Service Survival Kit by : Richard S. Gallagher

Download or read book The Customer Service Survival Kit written by Richard S. Gallagher and published by AMACOM Div American Mgmt Assn. This book was released on 2013 with total page 209 pages. Available in PDF, EPUB and Kindle. Book excerpt: The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: * The power of leaning into criticism * Trigger phrases that can make bad situations worse * The secret to helping people feel deeply heard in a crisis * How to use the divide-and-conquer approach to safely deliver bad news * Indispensable problem-solving tools * How to become immune to intimidation * How to wrap up transactions so that customers are happy * And more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with ANY customer-the key to radical improvements in every organization.

The Business Survival Kit

The Business Survival Kit

Author: Bianca Miller-Cole

Publisher: Penguin UK

Published: 2021-09-23

Total Pages: 241

ISBN-13: 0241447402

DOWNLOAD EBOOK

***SUNDAY TIMES BESTSELLER*** With straightforward, heart-felt advice, The Business Survival Kit guides you to a thriving business while nurturing your humanity -- Marie Forleo, #1 NY Times bestselling author of Everything is Figureoutable This book will help you make clearer, smarter, braver decisions in all areas of your life -- Emma Gannon, author of The Multi-Hyphen Method Starting a business isn't easy. In fact, it can be scary, exhausting and demoralising. When it finally takes off, even though you're fulfilling a lifelong dream, it can be a struggle to keep up with the rest of your life. How can you cope with the inevitable stresses and strains along the way? In The Business Survival Kit, serial entrepreneurs Byron Cole and Bianca Miller-Cole prepare you for the ride of your life. With straight-talking advice and insights from leading experts it will help you answer the fundamental question of whether you can handle being an entrepreneur in the first place and then help you navigate the inevitable ups and many downs that go hand in hand with that decision. Learn how to: *Cope with stress, anxiety and uncertainty *Build your confidence and tackle impostor syndrome *Maintain a healthy work/life balance *Build strong networks and nurture your personal relationships *And stay motivated (even in the midst of failure)


Book Synopsis The Business Survival Kit by : Bianca Miller-Cole

Download or read book The Business Survival Kit written by Bianca Miller-Cole and published by Penguin UK. This book was released on 2021-09-23 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: ***SUNDAY TIMES BESTSELLER*** With straightforward, heart-felt advice, The Business Survival Kit guides you to a thriving business while nurturing your humanity -- Marie Forleo, #1 NY Times bestselling author of Everything is Figureoutable This book will help you make clearer, smarter, braver decisions in all areas of your life -- Emma Gannon, author of The Multi-Hyphen Method Starting a business isn't easy. In fact, it can be scary, exhausting and demoralising. When it finally takes off, even though you're fulfilling a lifelong dream, it can be a struggle to keep up with the rest of your life. How can you cope with the inevitable stresses and strains along the way? In The Business Survival Kit, serial entrepreneurs Byron Cole and Bianca Miller-Cole prepare you for the ride of your life. With straight-talking advice and insights from leading experts it will help you answer the fundamental question of whether you can handle being an entrepreneur in the first place and then help you navigate the inevitable ups and many downs that go hand in hand with that decision. Learn how to: *Cope with stress, anxiety and uncertainty *Build your confidence and tackle impostor syndrome *Maintain a healthy work/life balance *Build strong networks and nurture your personal relationships *And stay motivated (even in the midst of failure)

I Was Your Customer

I Was Your Customer

Author: Peter Cheales

Publisher: Peter Cheales

Published: 2003

Total Pages: 168

ISBN-13: 9780620302265

DOWNLOAD EBOOK


Book Synopsis I Was Your Customer by : Peter Cheales

Download or read book I Was Your Customer written by Peter Cheales and published by Peter Cheales. This book was released on 2003 with total page 168 pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Idealist's Survival Kit

The Idealist's Survival Kit

Author: Alessandra Pigni

Publisher: Parallax Press

Published: 2016-12-27

Total Pages: 258

ISBN-13: 1941529356

DOWNLOAD EBOOK

75 brief self-care reflections that will aid workers, activists, and volunteers prevent burnout, renew their sense of purpose, and achieve fulfillment Heal from over-exhaustion, prevent burnout, and regain your motivation with these short readings from a psychologist who has spent many years in the field working in conflict and disaster areas. Gathered from Alessandra Pigni’s interaction with humanitarian professionals and backed up by cutting–edge research, these concrete tools offer new perspectives and inspiration to anyone whose work is focused on helping others.


Book Synopsis The Idealist's Survival Kit by : Alessandra Pigni

Download or read book The Idealist's Survival Kit written by Alessandra Pigni and published by Parallax Press. This book was released on 2016-12-27 with total page 258 pages. Available in PDF, EPUB and Kindle. Book excerpt: 75 brief self-care reflections that will aid workers, activists, and volunteers prevent burnout, renew their sense of purpose, and achieve fulfillment Heal from over-exhaustion, prevent burnout, and regain your motivation with these short readings from a psychologist who has spent many years in the field working in conflict and disaster areas. Gathered from Alessandra Pigni’s interaction with humanitarian professionals and backed up by cutting–edge research, these concrete tools offer new perspectives and inspiration to anyone whose work is focused on helping others.

Clark Howard's Consumer Survival Kit

Clark Howard's Consumer Survival Kit

Author: Clark Howard

Publisher:

Published: 1995

Total Pages: 192

ISBN-13: 9781563522000

DOWNLOAD EBOOK

This enlarged edition of the bestselling consumer guide points readers to safer, smarter purchases and investments across the nation. Whether consumers are choosing a 401(k) plan, buying a used car or home, obtaining a credit report, or hoping to avoid a ripoff, this lively workbook is a true survival kit for anyone insisting on real value for the money.


Book Synopsis Clark Howard's Consumer Survival Kit by : Clark Howard

Download or read book Clark Howard's Consumer Survival Kit written by Clark Howard and published by . This book was released on 1995 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: This enlarged edition of the bestselling consumer guide points readers to safer, smarter purchases and investments across the nation. Whether consumers are choosing a 401(k) plan, buying a used car or home, obtaining a credit report, or hoping to avoid a ripoff, this lively workbook is a true survival kit for anyone insisting on real value for the money.

The Survival Kit

The Survival Kit

Author: Donna Freitas

Publisher: Macmillan

Published: 2011-10-11

Total Pages: 365

ISBN-13: 0374399174

DOWNLOAD EBOOK

After her mother dies, sixteen-year-old Rose works through her grief by finding meaning in a survival kit that her mother left behind.


Book Synopsis The Survival Kit by : Donna Freitas

Download or read book The Survival Kit written by Donna Freitas and published by Macmillan. This book was released on 2011-10-11 with total page 365 pages. Available in PDF, EPUB and Kindle. Book excerpt: After her mother dies, sixteen-year-old Rose works through her grief by finding meaning in a survival kit that her mother left behind.

The Hospitality Supervisor's Survival Kit

The Hospitality Supervisor's Survival Kit

Author: Cliff Goodwin

Publisher: Prentice Hall

Published: 2005

Total Pages: 0

ISBN-13: 9780130498465

DOWNLOAD EBOOK

This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.


Book Synopsis The Hospitality Supervisor's Survival Kit by : Cliff Goodwin

Download or read book The Hospitality Supervisor's Survival Kit written by Cliff Goodwin and published by Prentice Hall. This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.

Burnout Survival Kit

Burnout Survival Kit

Author: Imogen Dall

Publisher: Bloomsbury Publishing

Published: 2020-12-24

Total Pages: 203

ISBN-13: 1526628449

DOWNLOAD EBOOK

Work can leave you frazzled – but it shouldn't. What you need is some sane advice to get you through. Your body aches. Your brain feels like a mouldy wrung-out dishcloth. You can barely get anything done and, hang on, why are you even doing this anyway? Is there something wrong with you? Nope. You're just burnt out. Burnout Survival Kit offers practical advice for when things are already bad. There's no mystical magic about unleashing your inner corporate superhero, no weird productivity diagrams, and certainly no crap about working 'smarter'. Instead, this is the calm inner voice that you need, served with a sense of humour on the side. As well as helping you to take time to ground yourself, there are brilliant hacks for all the causes of stress and anxiety, from how to approach networking (no one likes it) to practical advice on sleeping better. And the jokes help too. This may not be a cure, but it really does offer instant relief and give you the chance to take a breath. So whether you're just starting to burn or fully scorched to a crisp, rest easy. You've got a Burnout Survival Kit.


Book Synopsis Burnout Survival Kit by : Imogen Dall

Download or read book Burnout Survival Kit written by Imogen Dall and published by Bloomsbury Publishing. This book was released on 2020-12-24 with total page 203 pages. Available in PDF, EPUB and Kindle. Book excerpt: Work can leave you frazzled – but it shouldn't. What you need is some sane advice to get you through. Your body aches. Your brain feels like a mouldy wrung-out dishcloth. You can barely get anything done and, hang on, why are you even doing this anyway? Is there something wrong with you? Nope. You're just burnt out. Burnout Survival Kit offers practical advice for when things are already bad. There's no mystical magic about unleashing your inner corporate superhero, no weird productivity diagrams, and certainly no crap about working 'smarter'. Instead, this is the calm inner voice that you need, served with a sense of humour on the side. As well as helping you to take time to ground yourself, there are brilliant hacks for all the causes of stress and anxiety, from how to approach networking (no one likes it) to practical advice on sleeping better. And the jokes help too. This may not be a cure, but it really does offer instant relief and give you the chance to take a breath. So whether you're just starting to burn or fully scorched to a crisp, rest easy. You've got a Burnout Survival Kit.

The Animator's Survival Kit

The Animator's Survival Kit

Author: Richard Williams

Publisher: Macmillan

Published: 2012-09-25

Total Pages: 393

ISBN-13: 086547897X

DOWNLOAD EBOOK

"A manual of methods, principles and formulas for classical, computer, games, stop motion and internet animators"--Cover.


Book Synopsis The Animator's Survival Kit by : Richard Williams

Download or read book The Animator's Survival Kit written by Richard Williams and published by Macmillan. This book was released on 2012-09-25 with total page 393 pages. Available in PDF, EPUB and Kindle. Book excerpt: "A manual of methods, principles and formulas for classical, computer, games, stop motion and internet animators"--Cover.

The Exchange Student Survival Kit 3rd Edition

The Exchange Student Survival Kit 3rd Edition

Author: Bettina Hansel

Publisher: Nicholas Brealey

Published: 2021-11-09

Total Pages: 201

ISBN-13: 1529380375

DOWNLOAD EBOOK

FOR STUDENTS GOING ABROAD, THE EXCHANGE STUDENT SURVIVAL KIT IS THE FIRST THING TO PACK! Study exchange has never been more important. Ask anyone who has been an exchange student. As we come more and more to realize how interconnected our world is, living for a time in another culture may be the most valuable experience a young person needs in the 21st Century. Students embarking on this life-changing adventure need tried-and-true advice. THE EXCHANGE STUDENT SURVIVAL KIT is the essential guide for young people interested in traveling abroad on an international exchange program. In an approach that documents each phase of the experience, it shows students how to avoid many common misunderstandings and problems that can occur in the course of their adjustment to a new culture, a new family, a new school and a new community. The book is full of examples taken from the experiences of dozens of exchange students from a broad spectrum of cultures and shows how to manage the unexpected "culture shock" and deal with the specific issues that emerge when immersing yourself in an unfamiliar culture.


Book Synopsis The Exchange Student Survival Kit 3rd Edition by : Bettina Hansel

Download or read book The Exchange Student Survival Kit 3rd Edition written by Bettina Hansel and published by Nicholas Brealey. This book was released on 2021-11-09 with total page 201 pages. Available in PDF, EPUB and Kindle. Book excerpt: FOR STUDENTS GOING ABROAD, THE EXCHANGE STUDENT SURVIVAL KIT IS THE FIRST THING TO PACK! Study exchange has never been more important. Ask anyone who has been an exchange student. As we come more and more to realize how interconnected our world is, living for a time in another culture may be the most valuable experience a young person needs in the 21st Century. Students embarking on this life-changing adventure need tried-and-true advice. THE EXCHANGE STUDENT SURVIVAL KIT is the essential guide for young people interested in traveling abroad on an international exchange program. In an approach that documents each phase of the experience, it shows students how to avoid many common misunderstandings and problems that can occur in the course of their adjustment to a new culture, a new family, a new school and a new community. The book is full of examples taken from the experiences of dozens of exchange students from a broad spectrum of cultures and shows how to manage the unexpected "culture shock" and deal with the specific issues that emerge when immersing yourself in an unfamiliar culture.