The Diversity Scorecard

The Diversity Scorecard

Author: Edward Hubbard

Publisher: Routledge

Published: 2012-07-26

Total Pages: 256

ISBN-13: 1136358323

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'The Diversity Scorecard' is designed to provide step-by-step instructions, worksheets and examples to help diversity executives and managers analyze and track the impact of their diversity initiatives to mobilize the organization for strategic culture change. Diversity is not a program; it is a systemic process of organizational change that requires measurement for organizational improvement and success. Measuring the progress and results of diversity initiatives is a key strategic requirement to demonstrate its contribution to organizational performance. Diversity executives, professionals and managers know they must begin to show how diversity is linked to the bottom-line in hard numbers or they will have difficulty maintaining funds, gaining support, and obtaining resources to generate progress. Many organizations collect some type of diversity-related data today, even if it focuses only on Affirmative Action statistics. "The Diversity Scorecard" focuses on tools and techniques to make sure diversity professionals are collecting and measuring the right type of data that will help ensure the organization"s success both now and in the future. This book helps the reader spend some time thinking about what they currently measure and adding new measures to a database to track progress towards their diversity vision. The basic premises of this book are that it is important to develop measures that focus on the past, present, and future; and that measures need to consider the needs of the organization"s diverse workforce, its work climate, diverse customers, the community, and shareholders. Part I of "The Diversity Scorecard" identifies the need for diversity measurement highlighting a business case for diversity and providing an introduction to diversity measurement. Part II of the book outlines the diversity return on investment (DROI) process taking you through step-by-step processes and techniques. Part III teaches you how to use measures in six key categories - Diversity Leadership Commitment, Workforce Profile Representation, Workplace Climate, Learning & Growth, Diverse Customer / Community Partnerships, and Financial Impact - to build a diversity scorecard that is aligned and linked with the business strategy of the organization. Finally, in Part IV, Dr. Hubbard discusses implementation issues involving strategic change procedures and techniques to avoid the pitfalls inherent in a diversity-based cultural transition process.


Book Synopsis The Diversity Scorecard by : Edward Hubbard

Download or read book The Diversity Scorecard written by Edward Hubbard and published by Routledge. This book was released on 2012-07-26 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'The Diversity Scorecard' is designed to provide step-by-step instructions, worksheets and examples to help diversity executives and managers analyze and track the impact of their diversity initiatives to mobilize the organization for strategic culture change. Diversity is not a program; it is a systemic process of organizational change that requires measurement for organizational improvement and success. Measuring the progress and results of diversity initiatives is a key strategic requirement to demonstrate its contribution to organizational performance. Diversity executives, professionals and managers know they must begin to show how diversity is linked to the bottom-line in hard numbers or they will have difficulty maintaining funds, gaining support, and obtaining resources to generate progress. Many organizations collect some type of diversity-related data today, even if it focuses only on Affirmative Action statistics. "The Diversity Scorecard" focuses on tools and techniques to make sure diversity professionals are collecting and measuring the right type of data that will help ensure the organization"s success both now and in the future. This book helps the reader spend some time thinking about what they currently measure and adding new measures to a database to track progress towards their diversity vision. The basic premises of this book are that it is important to develop measures that focus on the past, present, and future; and that measures need to consider the needs of the organization"s diverse workforce, its work climate, diverse customers, the community, and shareholders. Part I of "The Diversity Scorecard" identifies the need for diversity measurement highlighting a business case for diversity and providing an introduction to diversity measurement. Part II of the book outlines the diversity return on investment (DROI) process taking you through step-by-step processes and techniques. Part III teaches you how to use measures in six key categories - Diversity Leadership Commitment, Workforce Profile Representation, Workplace Climate, Learning & Growth, Diverse Customer / Community Partnerships, and Financial Impact - to build a diversity scorecard that is aligned and linked with the business strategy of the organization. Finally, in Part IV, Dr. Hubbard discusses implementation issues involving strategic change procedures and techniques to avoid the pitfalls inherent in a diversity-based cultural transition process.


Creating a Business-aligned Diversity Scorecard

Creating a Business-aligned Diversity Scorecard

Author: Catalyst (Organization)

Publisher:

Published: 2005

Total Pages: 20

ISBN-13:

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Book Synopsis Creating a Business-aligned Diversity Scorecard by : Catalyst (Organization)

Download or read book Creating a Business-aligned Diversity Scorecard written by Catalyst (Organization) and published by . This book was released on 2005 with total page 20 pages. Available in PDF, EPUB and Kindle. Book excerpt:


The Diversity Scorecard

The Diversity Scorecard

Author: Edward Hubbard

Publisher: Routledge

Published: 2012-07-26

Total Pages: 368

ISBN-13: 1136358315

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'The Diversity Scorecard' is designed to provide step-by-step instructions, worksheets and examples to help diversity executives and managers analyze and track the impact of their diversity initiatives to mobilize the organization for strategic culture change. Diversity is not a program; it is a systemic process of organizational change that requires measurement for organizational improvement and success. Measuring the progress and results of diversity initiatives is a key strategic requirement to demonstrate its contribution to organizational performance. Diversity executives, professionals and managers know they must begin to show how diversity is linked to the bottom-line in hard numbers or they will have difficulty maintaining funds, gaining support, and obtaining resources to generate progress. Many organizations collect some type of diversity-related data today, even if it focuses only on Affirmative Action statistics. "The Diversity Scorecard" focuses on tools and techniques to make sure diversity professionals are collecting and measuring the right type of data that will help ensure the organization"s success both now and in the future. This book helps the reader spend some time thinking about what they currently measure and adding new measures to a database to track progress towards their diversity vision. The basic premises of this book are that it is important to develop measures that focus on the past, present, and future; and that measures need to consider the needs of the organization"s diverse workforce, its work climate, diverse customers, the community, and shareholders. Part I of "The Diversity Scorecard" identifies the need for diversity measurement highlighting a business case for diversity and providing an introduction to diversity measurement. Part II of the book outlines the diversity return on investment (DROI) process taking you through step-by-step processes and techniques. Part III teaches you how to use measures in six key categories - Diversity Leadership Commitment, Workforce Profile Representation, Workplace Climate, Learning & Growth, Diverse Customer / Community Partnerships, and Financial Impact - to build a diversity scorecard that is aligned and linked with the business strategy of the organization. Finally, in Part IV, Dr. Hubbard discusses implementation issues involving strategic change procedures and techniques to avoid the pitfalls inherent in a diversity-based cultural transition process.


Book Synopsis The Diversity Scorecard by : Edward Hubbard

Download or read book The Diversity Scorecard written by Edward Hubbard and published by Routledge. This book was released on 2012-07-26 with total page 368 pages. Available in PDF, EPUB and Kindle. Book excerpt: 'The Diversity Scorecard' is designed to provide step-by-step instructions, worksheets and examples to help diversity executives and managers analyze and track the impact of their diversity initiatives to mobilize the organization for strategic culture change. Diversity is not a program; it is a systemic process of organizational change that requires measurement for organizational improvement and success. Measuring the progress and results of diversity initiatives is a key strategic requirement to demonstrate its contribution to organizational performance. Diversity executives, professionals and managers know they must begin to show how diversity is linked to the bottom-line in hard numbers or they will have difficulty maintaining funds, gaining support, and obtaining resources to generate progress. Many organizations collect some type of diversity-related data today, even if it focuses only on Affirmative Action statistics. "The Diversity Scorecard" focuses on tools and techniques to make sure diversity professionals are collecting and measuring the right type of data that will help ensure the organization"s success both now and in the future. This book helps the reader spend some time thinking about what they currently measure and adding new measures to a database to track progress towards their diversity vision. The basic premises of this book are that it is important to develop measures that focus on the past, present, and future; and that measures need to consider the needs of the organization"s diverse workforce, its work climate, diverse customers, the community, and shareholders. Part I of "The Diversity Scorecard" identifies the need for diversity measurement highlighting a business case for diversity and providing an introduction to diversity measurement. Part II of the book outlines the diversity return on investment (DROI) process taking you through step-by-step processes and techniques. Part III teaches you how to use measures in six key categories - Diversity Leadership Commitment, Workforce Profile Representation, Workplace Climate, Learning & Growth, Diverse Customer / Community Partnerships, and Financial Impact - to build a diversity scorecard that is aligned and linked with the business strategy of the organization. Finally, in Part IV, Dr. Hubbard discusses implementation issues involving strategic change procedures and techniques to avoid the pitfalls inherent in a diversity-based cultural transition process.


Intentional Diversity Transformation

Intentional Diversity Transformation

Author: Edward E. Hubbard

Publisher:

Published: 2021-03-10

Total Pages: 294

ISBN-13: 9781883733339

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Although most organizations have come a long way in introducing better metrics for Diversity on their corporate scorecards, there is still a great deal of work to be done. Even the best scorecards need improvement in some key areas to evolve to the next level of performance impact. Metrics in several Diversity Scorecards focus on counting activities, not producing outcomes and organizational transformations. There is a distinct difference between generating "outputs" from scorecard action plans and producing "Strategic Outcomes" / "Intended Transformational Impacts".In this book, Dr. Edward Hubbard will show you how to develop an Intentional Diversity Transformation Scorecard using Diversity Transformational Analytics® that drive organizational change and "next level" impacts (using a "Logic Model" framework). This revolutionary approach combines some of the "best" contributions of Organizational Transformation sciences and Hubbard Diversity ROI Analytical sciences® to generate a comprehensive "systems methodology" which produces an evidence-based culture change impact on the bottom-line!


Book Synopsis Intentional Diversity Transformation by : Edward E. Hubbard

Download or read book Intentional Diversity Transformation written by Edward E. Hubbard and published by . This book was released on 2021-03-10 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: Although most organizations have come a long way in introducing better metrics for Diversity on their corporate scorecards, there is still a great deal of work to be done. Even the best scorecards need improvement in some key areas to evolve to the next level of performance impact. Metrics in several Diversity Scorecards focus on counting activities, not producing outcomes and organizational transformations. There is a distinct difference between generating "outputs" from scorecard action plans and producing "Strategic Outcomes" / "Intended Transformational Impacts".In this book, Dr. Edward Hubbard will show you how to develop an Intentional Diversity Transformation Scorecard using Diversity Transformational Analytics® that drive organizational change and "next level" impacts (using a "Logic Model" framework). This revolutionary approach combines some of the "best" contributions of Organizational Transformation sciences and Hubbard Diversity ROI Analytical sciences® to generate a comprehensive "systems methodology" which produces an evidence-based culture change impact on the bottom-line!


Managing Diversity

Managing Diversity

Author: Carmen Nowak

Publisher: GRIN Verlag

Published: 2010-03-11

Total Pages: 23

ISBN-13: 3640562224

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Scientific Essay from the year 2009 in the subject Business economics - Personnel and Organisation, grade: A (1,0), Anglia Ruskin University, language: English, abstract: Managing Diversity “If we cannot end now our differences, at least we can help make the world safe for diversity.” (John F. Kennedy) Diversity – a word that is getting more and more important in today’s life. Diversity has always been on earth because people can differ in many ways: gender, age, culture, sexuality or disability and many more. There is no explicit definition about what diversity is. But it is about differences and similarities. About visible and invisible differences. It encompasses acceptance and respect that each individual is unique. It is the exploration of these differences in a safe, positive and nurturing environment. It is about moving beyond simple tolerance to embracing and celebrating the rich dimensions of diversity contained within each individual. Diversity is not about removing prejudices, but about recognizing that they exist (Aretz & Hansen, 2002, p. 15). Since issues like alteration, climate change, urbanization and globalization are changing the world every day the world now faces the topic diversity more than ever. The importance of diversity has grown since companies have recognized that diversity can bring a benefit to the company. However, how to manage this diversity became a new problem in today’s business life. “It is not enough to get people from different cultures with different ages and genders together it is essential how these people get along with each other and with others, like employees and customers.” (Daniel Goeudevert, 20021) Goeudevert’s quote shows that managing diversity is more than just mixing diverse people together. The key point is to manage this diversity in the right way to get a benefit out of it. „The basic concept of managing diversity accepts that the workforce consists of a diverse population of people. The diversity consists of visible and non-visible differences which will include factors such as sex, age, background, race, disability, personality and work style. It is founded on the premiss that harnessing these differences will create a productive environment in which everybody feels valued, where their talents are being fully utilized and in which organizational goals are met.” (Kandola & Fullerton, 1998, p. 8 ) Apart from Kandola and Fullerton there were a lot of definitions of Managing Diversity produced in the last decades. These definitions differ in some ways, but the key point is the same: All authors see a great potential for business in diversity.


Book Synopsis Managing Diversity by : Carmen Nowak

Download or read book Managing Diversity written by Carmen Nowak and published by GRIN Verlag. This book was released on 2010-03-11 with total page 23 pages. Available in PDF, EPUB and Kindle. Book excerpt: Scientific Essay from the year 2009 in the subject Business economics - Personnel and Organisation, grade: A (1,0), Anglia Ruskin University, language: English, abstract: Managing Diversity “If we cannot end now our differences, at least we can help make the world safe for diversity.” (John F. Kennedy) Diversity – a word that is getting more and more important in today’s life. Diversity has always been on earth because people can differ in many ways: gender, age, culture, sexuality or disability and many more. There is no explicit definition about what diversity is. But it is about differences and similarities. About visible and invisible differences. It encompasses acceptance and respect that each individual is unique. It is the exploration of these differences in a safe, positive and nurturing environment. It is about moving beyond simple tolerance to embracing and celebrating the rich dimensions of diversity contained within each individual. Diversity is not about removing prejudices, but about recognizing that they exist (Aretz & Hansen, 2002, p. 15). Since issues like alteration, climate change, urbanization and globalization are changing the world every day the world now faces the topic diversity more than ever. The importance of diversity has grown since companies have recognized that diversity can bring a benefit to the company. However, how to manage this diversity became a new problem in today’s business life. “It is not enough to get people from different cultures with different ages and genders together it is essential how these people get along with each other and with others, like employees and customers.” (Daniel Goeudevert, 20021) Goeudevert’s quote shows that managing diversity is more than just mixing diverse people together. The key point is to manage this diversity in the right way to get a benefit out of it. „The basic concept of managing diversity accepts that the workforce consists of a diverse population of people. The diversity consists of visible and non-visible differences which will include factors such as sex, age, background, race, disability, personality and work style. It is founded on the premiss that harnessing these differences will create a productive environment in which everybody feels valued, where their talents are being fully utilized and in which organizational goals are met.” (Kandola & Fullerton, 1998, p. 8 ) Apart from Kandola and Fullerton there were a lot of definitions of Managing Diversity produced in the last decades. These definitions differ in some ways, but the key point is the same: All authors see a great potential for business in diversity.


Confronting Equity Issues on Campus

Confronting Equity Issues on Campus

Author: Estela Mara Bensimon

Publisher: Taylor & Francis

Published: 2023-07-03

Total Pages: 263

ISBN-13: 1000978605

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How can it be that 50 years after the passage of the Civil Rights Act, our institutions of higher education have still not found ways of reducing the higher education gaps for racial and ethnic groups? That is the question that informs and animates the Equity Scorecard model of organizational change. It shifts institutions’ focus from what students do (or fail to do) to what institutions can do—through their practices and structures, as well as the actions of their leaders and faculty—to produce equity in outcomes for racially marginalized populations. Drawing on the theory of action research, it creates a structure for practitioners to become investigators of their own institutional culture, to become aware of racial disparities, confront their own practices and learn how things are done on their own turf to ask: In what ways am I contributing to equity/inequity?The Equity Scorecard model differs significantly from traditional approaches to effecting change by creating institutional teams to examine and discuss internal data about student outcomes, disaggregated by race and ethnicity. The premise of the project is that institutional data acts as a powerful trigger for group learning about inequities in educational outcomes, and that the likelihood of improving those outcomes increases if the focus is on those things within the immediate control of the participating leaders and practitioners.Numerous institutions have successfully used The Equity Scorecard’s data tools and processes of self-reflection to uncover and document the behaviors and structures that lead to failure to retain and graduate students from diverse racial and ethnic backgrounds with a history of unequal opportunity; and to create the climate for faculty and staff to take ownership of the issues and develop sustainable practices to eliminate racial disparities in academic performance.The Scorecard can be used at a small-scale to analyze individual courses or programs, as well as broader institutional issues.This book presents the underlying concept of funds of knowledge for race-conscious expertise that informs this process, describes its underlying theories; defines the attributes needed to achieve equity-minded practice; demonstrates, through examples of implementation, what different institutions have learned, and what they have achieved; and provides a blueprint for action for higher education as a whole. For college leaders, instructors and support staff who feel the pressure—moral or otherwise—to close the racial equity gap that their institutions produce year after year, this book provides the structure, knowledge and tools to do so. It is also of value to scholars and students of higher education who have an interest in the study of organizational change.


Book Synopsis Confronting Equity Issues on Campus by : Estela Mara Bensimon

Download or read book Confronting Equity Issues on Campus written by Estela Mara Bensimon and published by Taylor & Francis. This book was released on 2023-07-03 with total page 263 pages. Available in PDF, EPUB and Kindle. Book excerpt: How can it be that 50 years after the passage of the Civil Rights Act, our institutions of higher education have still not found ways of reducing the higher education gaps for racial and ethnic groups? That is the question that informs and animates the Equity Scorecard model of organizational change. It shifts institutions’ focus from what students do (or fail to do) to what institutions can do—through their practices and structures, as well as the actions of their leaders and faculty—to produce equity in outcomes for racially marginalized populations. Drawing on the theory of action research, it creates a structure for practitioners to become investigators of their own institutional culture, to become aware of racial disparities, confront their own practices and learn how things are done on their own turf to ask: In what ways am I contributing to equity/inequity?The Equity Scorecard model differs significantly from traditional approaches to effecting change by creating institutional teams to examine and discuss internal data about student outcomes, disaggregated by race and ethnicity. The premise of the project is that institutional data acts as a powerful trigger for group learning about inequities in educational outcomes, and that the likelihood of improving those outcomes increases if the focus is on those things within the immediate control of the participating leaders and practitioners.Numerous institutions have successfully used The Equity Scorecard’s data tools and processes of self-reflection to uncover and document the behaviors and structures that lead to failure to retain and graduate students from diverse racial and ethnic backgrounds with a history of unequal opportunity; and to create the climate for faculty and staff to take ownership of the issues and develop sustainable practices to eliminate racial disparities in academic performance.The Scorecard can be used at a small-scale to analyze individual courses or programs, as well as broader institutional issues.This book presents the underlying concept of funds of knowledge for race-conscious expertise that informs this process, describes its underlying theories; defines the attributes needed to achieve equity-minded practice; demonstrates, through examples of implementation, what different institutions have learned, and what they have achieved; and provides a blueprint for action for higher education as a whole. For college leaders, instructors and support staff who feel the pressure—moral or otherwise—to close the racial equity gap that their institutions produce year after year, this book provides the structure, knowledge and tools to do so. It is also of value to scholars and students of higher education who have an interest in the study of organizational change.


The Manager's Pocket Guide to Diversity Management

The Manager's Pocket Guide to Diversity Management

Author: Edward E. Hubbard

Publisher: Human Resource Development

Published: 2004-04

Total Pages: 207

ISBN-13: 0874257611

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This pocket guide will expose the business opportunity that underpins the support of diversity in today's organizations. Learn how to improve workplace productivity by bridging organization goals with diversity imperatives in areas like recruitment, retention, team building, and service.


Book Synopsis The Manager's Pocket Guide to Diversity Management by : Edward E. Hubbard

Download or read book The Manager's Pocket Guide to Diversity Management written by Edward E. Hubbard and published by Human Resource Development. This book was released on 2004-04 with total page 207 pages. Available in PDF, EPUB and Kindle. Book excerpt: This pocket guide will expose the business opportunity that underpins the support of diversity in today's organizations. Learn how to improve workplace productivity by bridging organization goals with diversity imperatives in areas like recruitment, retention, team building, and service.


Diversity in Organizations

Diversity in Organizations

Author: Cedric Herring

Publisher: Routledge

Published: 2014-08-21

Total Pages: 286

ISBN-13: 1317802217

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Diversity in Organizations argues that ensuring a diverse workforce composition has tangible benefits for organizations. Rather than relying on touchy-feely arguments, Herring and Henderson present compelling evidence that directly links diversity to the bottom line. Readers will learn: How and why diversity is related to business performance The impact of diversity training programs on productivity, business performance and promotions The biggest mistakes in diversity management, and how to avoid them What can be done to make diversity initiatives more effective and politically palatable How to measure success in diversity initiatives in rigorous, non-technical ways to achieve desired results Presented accessibly, without shying away from the contentious aspects of diversity, the book also provides concrete advice and guidance to those who seek to implement diversity programs and initiatives in their organizations, and to make their companies more competitive. Students taking classes in diversity, human resource management, sociology of work, and organizational psychology will find this a comprehensive, helpful resource.


Book Synopsis Diversity in Organizations by : Cedric Herring

Download or read book Diversity in Organizations written by Cedric Herring and published by Routledge. This book was released on 2014-08-21 with total page 286 pages. Available in PDF, EPUB and Kindle. Book excerpt: Diversity in Organizations argues that ensuring a diverse workforce composition has tangible benefits for organizations. Rather than relying on touchy-feely arguments, Herring and Henderson present compelling evidence that directly links diversity to the bottom line. Readers will learn: How and why diversity is related to business performance The impact of diversity training programs on productivity, business performance and promotions The biggest mistakes in diversity management, and how to avoid them What can be done to make diversity initiatives more effective and politically palatable How to measure success in diversity initiatives in rigorous, non-technical ways to achieve desired results Presented accessibly, without shying away from the contentious aspects of diversity, the book also provides concrete advice and guidance to those who seek to implement diversity programs and initiatives in their organizations, and to make their companies more competitive. Students taking classes in diversity, human resource management, sociology of work, and organizational psychology will find this a comprehensive, helpful resource.


Lessons on Profiting from Diversity

Lessons on Profiting from Diversity

Author: G. Moss

Publisher: Springer

Published: 2012-01-25

Total Pages: 278

ISBN-13: 0230355056

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Shows the strong business case for diversity and the deleterious effects of not allowing diversity to take root in organizations by providing a fascinating insight into the case for gender diversity in the professional services, marketing and digital arenas, and the way in which a diversity mindset can be fostered in organizations.


Book Synopsis Lessons on Profiting from Diversity by : G. Moss

Download or read book Lessons on Profiting from Diversity written by G. Moss and published by Springer. This book was released on 2012-01-25 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Shows the strong business case for diversity and the deleterious effects of not allowing diversity to take root in organizations by providing a fascinating insight into the case for gender diversity in the professional services, marketing and digital arenas, and the way in which a diversity mindset can be fostered in organizations.


The Workforce Scorecard

The Workforce Scorecard

Author: Mark A. Huselid

Publisher: Harvard Business Review Press

Published: 2005-03-15

Total Pages: 301

ISBN-13: 1633690598

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In a marketplace fueled by intangible assets, anything less than optimal workforce success can threaten a firm's survival. Yet, in most organizations, employee performance is both poorly managed and underutilized. The Workforce Scorecard argues that current management and human resources practices hinder employees' ability to contribute to strategic goals. To maximize the power of their workforce, organizations must meet three challenges: view their workforce in terms of contribution rather than cost; replace benchmarking metrics with measures that differentiate levels of strategic impact; and make line managers and HR professionals jointly responsible for executing workforce initiatives. Building on the proven model outlined in their best-selling book The HR Scorecard, Mark Huselid, Brian Becker, and co-author Richard Beatty show how to create a Workforce Scorecard that identifies and measures the behaviors, competencies, mind-set, and culture required for workforce success and reveals how each dimension impacts the bottom line. Practical and timely, The Workforce Scorecard offers crucial lessons for leveraging human capital to achieve strategic success.


Book Synopsis The Workforce Scorecard by : Mark A. Huselid

Download or read book The Workforce Scorecard written by Mark A. Huselid and published by Harvard Business Review Press. This book was released on 2005-03-15 with total page 301 pages. Available in PDF, EPUB and Kindle. Book excerpt: In a marketplace fueled by intangible assets, anything less than optimal workforce success can threaten a firm's survival. Yet, in most organizations, employee performance is both poorly managed and underutilized. The Workforce Scorecard argues that current management and human resources practices hinder employees' ability to contribute to strategic goals. To maximize the power of their workforce, organizations must meet three challenges: view their workforce in terms of contribution rather than cost; replace benchmarking metrics with measures that differentiate levels of strategic impact; and make line managers and HR professionals jointly responsible for executing workforce initiatives. Building on the proven model outlined in their best-selling book The HR Scorecard, Mark Huselid, Brian Becker, and co-author Richard Beatty show how to create a Workforce Scorecard that identifies and measures the behaviors, competencies, mind-set, and culture required for workforce success and reveals how each dimension impacts the bottom line. Practical and timely, The Workforce Scorecard offers crucial lessons for leveraging human capital to achieve strategic success.