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Acting as a ready reference, this guide will equip you with the knowledge and skills to troubleshoot common ERM problems.
Book Synopsis The Electronic Resources Troubleshooting Guide by : Holly Talbott
Download or read book The Electronic Resources Troubleshooting Guide written by Holly Talbott and published by American Library Association. This book was released on 2020-11-06 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: Acting as a ready reference, this guide will equip you with the knowledge and skills to troubleshoot common ERM problems.
A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms; navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples; recognize the symptoms of common access disruptions; conduct efficient troubleshooting interviews; manage help tickets and design problem reports that capture key information without overburdening the user; create publicly available help pages for problems originating with users’ devices or computers; communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and customize your own troubleshooting workflow chart for common use across departments and staff hierarchies.
Book Synopsis The Electronic Resources Troubleshooting Guide by : Holly Talbott
Download or read book The Electronic Resources Troubleshooting Guide written by Holly Talbott and published by American Library Association. This book was released on 2020-11-06 with total page 184 pages. Available in PDF, EPUB and Kindle. Book excerpt: A library user can’t access an article. Your log in credentials won’t work. In the realm of electronic resources everything runs smoothly—until suddenly, without warning, it doesn’t. Invariably, systems will break down, but a trial and error approach to finding out what’s wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it’s not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms; navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples; recognize the symptoms of common access disruptions; conduct efficient troubleshooting interviews; manage help tickets and design problem reports that capture key information without overburdening the user; create publicly available help pages for problems originating with users’ devices or computers; communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and customize your own troubleshooting workflow chart for common use across departments and staff hierarchies.
Electronic Resources Librarianship: A Practical Guide for Librarians will help new e-resources librarians to hit the ground running. Simultaneously a step-by-step guide and comprehensive toolkit, the book walks readers through their first few days on the job, giving them the practical skills to immediately begin engaging with vendors, diagnosing access issues, tracking usage, and making well-informed retention decisions. Further, it sets readers up for long-term success by talking about project planning and goal setting in an environment of continuous change, as well as advice on how to pass on their newly acquired e-resource knowledge to others. This easy-to-read guide addresses several ever-present issues for both new and established e-resource librarians: the need for concrete tools to implement in their day-to-day tasks, the need to gain goal setting and project management skills to thrive and not just survive, and the need to overcome feelings of anxiety and isolation. Acting as a ready reference, Electronic Resources Librarianship will help steer librarians through the intricacies of the daily e-resource grind while giving them the tools and the confidence to handle even the most complex challenges. Special Features include: Extensive technology toolkit Sample worksheets, email scripts, and checklists Real-world troubleshooting problems and solutions Practical strategies for organizing and prioritizing work Comprehensive list of support groups, so readers are never at a dead end
Book Synopsis Electronic Resources Librarianship by : Holly Talbott
Download or read book Electronic Resources Librarianship written by Holly Talbott and published by Rowman & Littlefield. This book was released on 2018-08-31 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Electronic Resources Librarianship: A Practical Guide for Librarians will help new e-resources librarians to hit the ground running. Simultaneously a step-by-step guide and comprehensive toolkit, the book walks readers through their first few days on the job, giving them the practical skills to immediately begin engaging with vendors, diagnosing access issues, tracking usage, and making well-informed retention decisions. Further, it sets readers up for long-term success by talking about project planning and goal setting in an environment of continuous change, as well as advice on how to pass on their newly acquired e-resource knowledge to others. This easy-to-read guide addresses several ever-present issues for both new and established e-resource librarians: the need for concrete tools to implement in their day-to-day tasks, the need to gain goal setting and project management skills to thrive and not just survive, and the need to overcome feelings of anxiety and isolation. Acting as a ready reference, Electronic Resources Librarianship will help steer librarians through the intricacies of the daily e-resource grind while giving them the tools and the confidence to handle even the most complex challenges. Special Features include: Extensive technology toolkit Sample worksheets, email scripts, and checklists Real-world troubleshooting problems and solutions Practical strategies for organizing and prioritizing work Comprehensive list of support groups, so readers are never at a dead end
For academic libraries, this highly readable book provides the practical information needed to get started managing electronic resources throughout their life cycle. This book covers the five points of the e-resources lifecycle in a readable and accessible manner, providing valuable information that is applicable to real-world situations. Each of the working chapters covers one of the five lifecycle points (Acquisitions, Access, Administration, Support, and Evaluation), and supplies suggested readings and thought-provoking questions. Additionally, there are two chapters that guide readers from learning about the work to actually doing it. Electronic Resources Management in the Academic Library: A Professional Guide is full of practical assignments that teachers of e-resources management will appreciate. This guide will also be immensely beneficial to library and information science school students and independent learners who need immediate, practical knowledge from the field to get them started in a position which requires them to manage electronic resources.
Book Synopsis Electronic Resources Management in the Academic Library by : Karin Wikoff
Download or read book Electronic Resources Management in the Academic Library written by Karin Wikoff and published by Bloomsbury Publishing USA. This book was released on 2011-11-18 with total page 152 pages. Available in PDF, EPUB and Kindle. Book excerpt: For academic libraries, this highly readable book provides the practical information needed to get started managing electronic resources throughout their life cycle. This book covers the five points of the e-resources lifecycle in a readable and accessible manner, providing valuable information that is applicable to real-world situations. Each of the working chapters covers one of the five lifecycle points (Acquisitions, Access, Administration, Support, and Evaluation), and supplies suggested readings and thought-provoking questions. Additionally, there are two chapters that guide readers from learning about the work to actually doing it. Electronic Resources Management in the Academic Library: A Professional Guide is full of practical assignments that teachers of e-resources management will appreciate. This guide will also be immensely beneficial to library and information science school students and independent learners who need immediate, practical knowledge from the field to get them started in a position which requires them to manage electronic resources.
Recipient of the 2018 Association for Library Collections & Technical Services (ALCTS) Outstanding Publication Award Whether it's networking with vendor reps or poring over data, the continually evolving field of electronic resources management (ERM) is always throwing something new your way. Alana Verminski and Kelly Marie Blanchat were once new on the job themselves, crossing over from research instruction and the vendor side of scholarly publishing. They share what they've learned along the way in this hands-on guide. Cutting through the complexity of a role that's changing rapidly, inside you'll find to-the-point advice on methods and tools that will help you stay on top of things, including coverage of such key topics as the full range of purchasing options, from Big Deals to unbundling to pay per view;conversation starters that will help build productive relationships with vendor reps;questions to ask vendors about accessibility;common clauses of licensing agreements and what they mean;understanding the four types of authentication;using a triage approach to troubleshooting hitches in accessing articles;conducting an overlap analysis to evaluate new content;the basic principles of usage statistics, and four ways to use COUNTER reports when evaluating renewals;tips for activating targets in your knowledge base;five steps to developing an effective marketing plan; andhow to master the lingo, with clear explanations of jargon, important terms, and acronyms. This guide to ERM fundamentals will prove invaluable, both as a primer for those preparing to enter the field as well as a ready reference for current practitioners.
Book Synopsis Fundamentals of Electronic Resources Management by : Alana Verminski
Download or read book Fundamentals of Electronic Resources Management written by Alana Verminski and published by American Library Association. This book was released on 2017 with total page 251 pages. Available in PDF, EPUB and Kindle. Book excerpt: Recipient of the 2018 Association for Library Collections & Technical Services (ALCTS) Outstanding Publication Award Whether it's networking with vendor reps or poring over data, the continually evolving field of electronic resources management (ERM) is always throwing something new your way. Alana Verminski and Kelly Marie Blanchat were once new on the job themselves, crossing over from research instruction and the vendor side of scholarly publishing. They share what they've learned along the way in this hands-on guide. Cutting through the complexity of a role that's changing rapidly, inside you'll find to-the-point advice on methods and tools that will help you stay on top of things, including coverage of such key topics as the full range of purchasing options, from Big Deals to unbundling to pay per view;conversation starters that will help build productive relationships with vendor reps;questions to ask vendors about accessibility;common clauses of licensing agreements and what they mean;understanding the four types of authentication;using a triage approach to troubleshooting hitches in accessing articles;conducting an overlap analysis to evaluate new content;the basic principles of usage statistics, and four ways to use COUNTER reports when evaluating renewals;tips for activating targets in your knowledge base;five steps to developing an effective marketing plan; andhow to master the lingo, with clear explanations of jargon, important terms, and acronyms. This guide to ERM fundamentals will prove invaluable, both as a primer for those preparing to enter the field as well as a ready reference for current practitioners.
This book is published open access under a CC BY 4.0 licence.The book offers a concise guide for librarians, helping them understand the challenges, processes and technologies involved in managing access to online resources. After an introduction the book presents cases of general authentication and authorisation. It helps readers understand web based authentication and provides the fundamentals of IP address recognition in an easy to understand manner. A special chapter is dedicated to Security Assertion Markup Language (SAML), followed by an overview of the key concepts of OpenID Connect. The book concludes with basic troubleshooting guidelines and recommendations for further assistance. Librarians will benefit from this quick and easy read, which demystifies the technologies used, features real-life scenarios, and explains how to competently employ authentication and access management.
Book Synopsis Access to Online Resources by : Kristina Botyriute
Download or read book Access to Online Resources written by Kristina Botyriute and published by Springer. This book was released on 2018-03-13 with total page 42 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book is published open access under a CC BY 4.0 licence.The book offers a concise guide for librarians, helping them understand the challenges, processes and technologies involved in managing access to online resources. After an introduction the book presents cases of general authentication and authorisation. It helps readers understand web based authentication and provides the fundamentals of IP address recognition in an easy to understand manner. A special chapter is dedicated to Security Assertion Markup Language (SAML), followed by an overview of the key concepts of OpenID Connect. The book concludes with basic troubleshooting guidelines and recommendations for further assistance. Librarians will benefit from this quick and easy read, which demystifies the technologies used, features real-life scenarios, and explains how to competently employ authentication and access management.
A no-nonsense guide offering practitioners straightforward solutions and support in managing electronic resources. As the importance of e-resources to library collections grows, the skills needed to create, develop, and manage them have become increasingly critical to information services and professionals. This practical step-by-step toolkit provide a thorough grounding in all aspects of e-resource management including selection of content, developing workflows and knowledge bases, technologies, resource discovery, analysis and troubleshooting. Up-to-date coverage of key issues such as authentication, licensing and user behavior are interlaced with case studies highlighting key principles, offering the information needed to deal with all the potential problems and complexities of this rapidly evolving role.
Book Synopsis Challenges in E-Resource Management by : Louise Cole
Download or read book Challenges in E-Resource Management written by Louise Cole and published by Neal Schuman Pub. This book was released on 2014-09-30 with total page 192 pages. Available in PDF, EPUB and Kindle. Book excerpt: A no-nonsense guide offering practitioners straightforward solutions and support in managing electronic resources. As the importance of e-resources to library collections grows, the skills needed to create, develop, and manage them have become increasingly critical to information services and professionals. This practical step-by-step toolkit provide a thorough grounding in all aspects of e-resource management including selection of content, developing workflows and knowledge bases, technologies, resource discovery, analysis and troubleshooting. Up-to-date coverage of key issues such as authentication, licensing and user behavior are interlaced with case studies highlighting key principles, offering the information needed to deal with all the potential problems and complexities of this rapidly evolving role.
This concise sourcebook takes the guesswork out of locating the best sources of data, a process more important than ever as the data landscape grows increasingly cluttered. Much of the most frequently used data can be found free online, and this book shows readers how to look for it with the assistance of user-friendly tools. This thoroughly annotated guide will be a boon to library staff at public libraries, high school libraries, academic libraries, and other research institutions, with concentrated coverage of Data sources for frequently researched subjects such as agriculture, the earth sciences, economics, energy, political science, transportation, and many more The basics of data reference along with an overview of the most useful sources, focusing on free online sources of reliable statistics like government agencies and NGOs Statistical datasets, and how to understand and make use of them How to use article databases, WorldCat, and subject experts to find data Methods for citing data Survey Documentation and Analysis (SDA) software This guide cuts through the data jargon to help librarians and researchers find exactly what they're looking for.
Book Synopsis The Reference Guide to Data Sources by : Julia Bauder
Download or read book The Reference Guide to Data Sources written by Julia Bauder and published by American Library Association. This book was released on 2014-06-12 with total page 183 pages. Available in PDF, EPUB and Kindle. Book excerpt: This concise sourcebook takes the guesswork out of locating the best sources of data, a process more important than ever as the data landscape grows increasingly cluttered. Much of the most frequently used data can be found free online, and this book shows readers how to look for it with the assistance of user-friendly tools. This thoroughly annotated guide will be a boon to library staff at public libraries, high school libraries, academic libraries, and other research institutions, with concentrated coverage of Data sources for frequently researched subjects such as agriculture, the earth sciences, economics, energy, political science, transportation, and many more The basics of data reference along with an overview of the most useful sources, focusing on free online sources of reliable statistics like government agencies and NGOs Statistical datasets, and how to understand and make use of them How to use article databases, WorldCat, and subject experts to find data Methods for citing data Survey Documentation and Analysis (SDA) software This guide cuts through the data jargon to help librarians and researchers find exactly what they're looking for.
Whether a single team manages electronic resources or responsibility is spread across your library, this book will be your go-to ERM reference.
Book Synopsis Techniques for Electronic Resource Management by : Jill Emery
Download or read book Techniques for Electronic Resource Management written by Jill Emery and published by ALA Editions. This book was released on 2019-10-28 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether a single team manages electronic resources or responsibility is spread across your library, this book will be your go-to ERM reference.
Finding a useful guide to the principles of electronic troubleshooting was a problem in itself for professional technicians and hobbyists. Not anymore. This updated tool gives them all the fundamentals they need to do successful servicing and repair work, blending traditional theory with the very latest insight into modern electronic technology. Time-saving tables, charts, and illustrations pinpoint equipment problems in a snap. Numerous reference guides, rules of thumb, and tricks of the trade all combine to assist them in troubleshooting the full spectrum of devices and products more easily than ever before.
Book Synopsis Electronic Troubleshooting by : Daniel R. Tomal
Download or read book Electronic Troubleshooting written by Daniel R. Tomal and published by McGraw-Hill Companies. This book was released on 1999 with total page 404 pages. Available in PDF, EPUB and Kindle. Book excerpt: Finding a useful guide to the principles of electronic troubleshooting was a problem in itself for professional technicians and hobbyists. Not anymore. This updated tool gives them all the fundamentals they need to do successful servicing and repair work, blending traditional theory with the very latest insight into modern electronic technology. Time-saving tables, charts, and illustrations pinpoint equipment problems in a snap. Numerous reference guides, rules of thumb, and tricks of the trade all combine to assist them in troubleshooting the full spectrum of devices and products more easily than ever before.