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The MSP's Guide to the Ultimate Client Experience

Author: Jeff Farris

Publisher:

Published: 2021-10-04

Total Pages: 0

ISBN-13: 9780578986678

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The cloud and digital technologies have led to a dramatic overhaul of everyday life. We no longer shop, play, date and especially work like we did just twenty years ago. When we look around, we see major big-box retailers going out of business not because they didn't have clean, well-stocked stores but because they failed to evolve a digital strategy to utilize those stores. The process of digital transformation is remaking everything. But no one should recognize this change better than MSPs - digital transformation made the modern MSP industry. RMMs gave IT service companies the technology that turned them into SaaS providers, justifying a SaaS-like pricing model of monthly recurring revenue. MRR has shaped the industry ever since. Digital transformation of an MSPs internal business operations is over. Nearly every MSP now uses cloud-based infrastructure for quoting, ticketing, invoicing, and integrating other cloud-based tools beyond the RMM to enhance and extend their service offerings such as backup and cloud servers. But while MSPs have benefitted from their own internal digital transformation, most have yet to apply these changes in a way that a client directly experiences. It's as if MSPs have digitized their "store inventory," but not their "store." Clients are expected to interact with MSPs the same way they did when the industry began. This book shows you how to transform your client experience into something truly exceptional. It shows you how a digital-first client experience completely remakes the way you can land, onboard, manage and grow clients.

Book Synopsis The MSP's Guide to the Ultimate Client Experience by : Jeff Farris

Download or read book The MSP's Guide to the Ultimate Client Experience written by Jeff Farris and published by . This book was released on 2021-10-04 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The cloud and digital technologies have led to a dramatic overhaul of everyday life. We no longer shop, play, date and especially work like we did just twenty years ago. When we look around, we see major big-box retailers going out of business not because they didn't have clean, well-stocked stores but because they failed to evolve a digital strategy to utilize those stores. The process of digital transformation is remaking everything. But no one should recognize this change better than MSPs - digital transformation made the modern MSP industry. RMMs gave IT service companies the technology that turned them into SaaS providers, justifying a SaaS-like pricing model of monthly recurring revenue. MRR has shaped the industry ever since. Digital transformation of an MSPs internal business operations is over. Nearly every MSP now uses cloud-based infrastructure for quoting, ticketing, invoicing, and integrating other cloud-based tools beyond the RMM to enhance and extend their service offerings such as backup and cloud servers. But while MSPs have benefitted from their own internal digital transformation, most have yet to apply these changes in a way that a client directly experiences. It's as if MSPs have digitized their "store inventory," but not their "store." Clients are expected to interact with MSPs the same way they did when the industry began. This book shows you how to transform your client experience into something truly exceptional. It shows you how a digital-first client experience completely remakes the way you can land, onboard, manage and grow clients.

The Ultimate Client Experience

Author: Amber Jewell

Publisher: Createspace Independent Publishing Platform

Published: 2018-09-24

Total Pages: 52

ISBN-13: 9781727312447

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This book explores the importance of client retention in business, as well as how to give clients an experience that creates loyalty. The key points in the book will help business owners and managers at all levels be able to establish buyer longevity, no matter the business industry.

Book Synopsis The Ultimate Client Experience by : Amber Jewell

Download or read book The Ultimate Client Experience written by Amber Jewell and published by Createspace Independent Publishing Platform. This book was released on 2018-09-24 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores the importance of client retention in business, as well as how to give clients an experience that creates loyalty. The key points in the book will help business owners and managers at all levels be able to establish buyer longevity, no matter the business industry.

Literally

Author: Marnie Stockman

Publisher:

Published: 2021-11

Total Pages:

ISBN-13: 9781646492114

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Book Synopsis Literally by : Marnie Stockman

Download or read book Literally written by Marnie Stockman and published by . This book was released on 2021-11 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:

The Guide to a Successful Managed Services Practice

Author: Erick Simpson

Publisher: Intelligent Enterprise

Published: 2006-08-01

Total Pages: 324

ISBN-13: 9780978894306

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The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization's value. Leverage MSP University's successful Managed Services concepts - 3 Killer Managed Services deliverables - A Unique Managed Services Sales Process so successful that Clients can't resist signing your Agreements - Pricing your Managed Services deliverables for Maximum Profit - What to do after your Client is sold - Advanced Annuity-Based revenue philosophies. The Guide to a Successful Managed Services Practice includes everything you'll need to: - Transition to a successful, Annuity-Based Managed Services model and Evaluate your existing Clients and calculate what they'll be worth on a Monthly and Yearly basis when converted to Managed Services - Successfully market and sell Managed Services to new Clients - Increase your organization's overall value by transitioning to an Annuity-based Service Delivery model. *Includes nearly 30 downloadable Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral! *Bonus: 4 Business-Winning PowerPoint Presentations! *Extra Special Bonus: Recorded Managed Services Webcast download included!

Book Synopsis The Guide to a Successful Managed Services Practice by : Erick Simpson

Download or read book The Guide to a Successful Managed Services Practice written by Erick Simpson and published by Intelligent Enterprise. This book was released on 2006-08-01 with total page 324 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization's value. Leverage MSP University's successful Managed Services concepts - 3 Killer Managed Services deliverables - A Unique Managed Services Sales Process so successful that Clients can't resist signing your Agreements - Pricing your Managed Services deliverables for Maximum Profit - What to do after your Client is sold - Advanced Annuity-Based revenue philosophies. The Guide to a Successful Managed Services Practice includes everything you'll need to: - Transition to a successful, Annuity-Based Managed Services model and Evaluate your existing Clients and calculate what they'll be worth on a Monthly and Yearly basis when converted to Managed Services - Successfully market and sell Managed Services to new Clients - Increase your organization's overall value by transitioning to an Annuity-based Service Delivery model. *Includes nearly 30 downloadable Managed Services Business, Technical, Sales and Marketing Tools, Forms and Collateral! *Bonus: 4 Business-Winning PowerPoint Presentations! *Extra Special Bonus: Recorded Managed Services Webcast download included!

The Customer Support Handbook

Author: Sarah Hatter

Publisher: Cosupport

Published: 2014-02-04

Total Pages: 216

ISBN-13: 9780615962016

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How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you're a CEO Or Founder:This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees. If you're a customer support professional:This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers. "Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice

Book Synopsis The Customer Support Handbook by : Sarah Hatter

Download or read book The Customer Support Handbook written by Sarah Hatter and published by Cosupport. This book was released on 2014-02-04 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you're a CEO Or Founder:This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees. If you're a customer support professional:This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers. "Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice

Client Experience the Ultimate Step-By-Step Guide

Author: Gerardus Blokdyk

Publisher: 5starcooks

Published: 2018-10-17

Total Pages: 282

ISBN-13: 9780655432210

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How do you proactively clarify deliverables and Client Experience quality expectations? What are the revised rough estimates of the financial savings/opportunity for Client Experience improvements? How do you go about comparing Client Experience approaches/solutions? What tools and technologies are needed for a custom Client Experience project? Are improvement team members fully trained on Client Experience? This exclusive Client Experience self-assessment will make you the dependable Client Experience domain visionary by revealing just what you need to know to be fluent and ready for any Client Experience challenge. How do I reduce the effort in the Client Experience work to be done to get problems solved? How can I ensure that plans of action include every Client Experience task and that every Client Experience outcome is in place? How will I save time investigating strategic and tactical options and ensuring Client Experience costs are low? How can I deliver tailored Client Experience advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Client Experience essentials are covered, from every angle: the Client Experience self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Client Experience outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Client Experience practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Client Experience are maximized with professional results. Your purchase includes access details to the Client Experience self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Synopsis Client Experience the Ultimate Step-By-Step Guide by : Gerardus Blokdyk

Download or read book Client Experience the Ultimate Step-By-Step Guide written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2018-10-17 with total page 282 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you proactively clarify deliverables and Client Experience quality expectations? What are the revised rough estimates of the financial savings/opportunity for Client Experience improvements? How do you go about comparing Client Experience approaches/solutions? What tools and technologies are needed for a custom Client Experience project? Are improvement team members fully trained on Client Experience? This exclusive Client Experience self-assessment will make you the dependable Client Experience domain visionary by revealing just what you need to know to be fluent and ready for any Client Experience challenge. How do I reduce the effort in the Client Experience work to be done to get problems solved? How can I ensure that plans of action include every Client Experience task and that every Client Experience outcome is in place? How will I save time investigating strategic and tactical options and ensuring Client Experience costs are low? How can I deliver tailored Client Experience advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Client Experience essentials are covered, from every angle: the Client Experience self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Client Experience outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Client Experience practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Client Experience are maximized with professional results. Your purchase includes access details to the Client Experience self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard, and... - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation ...plus an extra, special, resource that helps you with project managing. INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Client Experience A Complete Guide - 2020 Edition

Author: Gerardus Blokdyk

Publisher: 5starcooks

Published: 2019-10-10

Total Pages: 304

ISBN-13: 9780655938743

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How are Client Experience risks managed? Are there Client Experience problems defined? Is a Client Experience breakthrough on the horizon? What is the best design framework for Client Experience organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant? What are your most important goals for the strategic Client Experience objectives? This astounding Client Experience self-assessment will make you the credible Client Experience domain visionary by revealing just what you need to know to be fluent and ready for any Client Experience challenge. How do I reduce the effort in the Client Experience work to be done to get problems solved? How can I ensure that plans of action include every Client Experience task and that every Client Experience outcome is in place? How will I save time investigating strategic and tactical options and ensuring Client Experience costs are low? How can I deliver tailored Client Experience advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Client Experience essentials are covered, from every angle: the Client Experience self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Client Experience outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Client Experience practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Client Experience are maximized with professional results. Your purchase includes access details to the Client Experience self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Client Experience Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Book Synopsis Client Experience A Complete Guide - 2020 Edition by : Gerardus Blokdyk

Download or read book Client Experience A Complete Guide - 2020 Edition written by Gerardus Blokdyk and published by 5starcooks. This book was released on 2019-10-10 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: How are Client Experience risks managed? Are there Client Experience problems defined? Is a Client Experience breakthrough on the horizon? What is the best design framework for Client Experience organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant? What are your most important goals for the strategic Client Experience objectives? This astounding Client Experience self-assessment will make you the credible Client Experience domain visionary by revealing just what you need to know to be fluent and ready for any Client Experience challenge. How do I reduce the effort in the Client Experience work to be done to get problems solved? How can I ensure that plans of action include every Client Experience task and that every Client Experience outcome is in place? How will I save time investigating strategic and tactical options and ensuring Client Experience costs are low? How can I deliver tailored Client Experience advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Client Experience essentials are covered, from every angle: the Client Experience self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Client Experience outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Client Experience practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Client Experience are maximized with professional results. Your purchase includes access details to the Client Experience self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Client Experience Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Managed Services in a Month: Build a Successful, Modern Computer Consulting Business in 30 Days

Author: Karl W. Palachuk

Publisher: Great Little Book Publishing Company, Incorporated

Published: 2018

Total Pages: 276

ISBN-13: 9781942115472

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The ultimate do-it-now guide to getting started in Managed Services. Now includes chapters on Cloud Services, bundling, and more. Whether you're a NEW Computer Consultant or an experienced technician making the move to managed services, this is the perfect book for you! The book includes step-by-step instructions for creating service offerings, reformulating your business, creating service agreements, and more! Downloadable content includes forms, checklists, and spreadsheets you can customize for your business. The #1 selling book on managed services! Now with ten new chapters, this is the ultimate guide to building a successful managed service business.

Book Synopsis Managed Services in a Month: Build a Successful, Modern Computer Consulting Business in 30 Days by : Karl W. Palachuk

Download or read book Managed Services in a Month: Build a Successful, Modern Computer Consulting Business in 30 Days written by Karl W. Palachuk and published by Great Little Book Publishing Company, Incorporated. This book was released on 2018 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: The ultimate do-it-now guide to getting started in Managed Services. Now includes chapters on Cloud Services, bundling, and more. Whether you're a NEW Computer Consultant or an experienced technician making the move to managed services, this is the perfect book for you! The book includes step-by-step instructions for creating service offerings, reformulating your business, creating service agreements, and more! Downloadable content includes forms, checklists, and spreadsheets you can customize for your business. The #1 selling book on managed services! Now with ten new chapters, this is the ultimate guide to building a successful managed service business.

B2B Customer Experience

Author: Paul Hague

Publisher: Kogan Page Publishers

Published: 2018-06-03

Total Pages: 249

ISBN-13: 0749481862

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B2B Customer Experience shows readers how to deliver the very best customer experience (often referred to as CX), within the business-to-business realm. Marketers have long known that emotions are important in driving our experiences, and the subject is now high on the agenda of B2B companies who want to deliver a 'wow' to their customers. Achieving this 'wow' factor helps organizations distinguish themselves from their competition, while simultaneously winning new business and retaining existing clients. B2B Customer Experience is the essential handbook that guides the reader through the process of creating an exceptional customer experience. Intensely practical in its approach, B2B Customer Experience is divided into five parts to walk readers through the journey of planning, mapping, structuring, implementing and controlling an effective customer experience, all bespoke for the B2B environment. Clearly argued and supported by real-world examples, this text will help readers understand critical features including the difference between customer experience, loyalty and inertia; how to use journey maps to establish strengths and weaknesses in an organization, and how to ensure that sales teams are engaged in the customer experience programme. Discussing some of the best known examples of consumer-focused customer experiences from companies such as Zappos, Nordstrom and John Lewis, B2B Customer Experience is the must-have text for any marketing professional working within a B2B environment.

Book Synopsis B2B Customer Experience by : Paul Hague

Download or read book B2B Customer Experience written by Paul Hague and published by Kogan Page Publishers. This book was released on 2018-06-03 with total page 249 pages. Available in PDF, EPUB and Kindle. Book excerpt: B2B Customer Experience shows readers how to deliver the very best customer experience (often referred to as CX), within the business-to-business realm. Marketers have long known that emotions are important in driving our experiences, and the subject is now high on the agenda of B2B companies who want to deliver a 'wow' to their customers. Achieving this 'wow' factor helps organizations distinguish themselves from their competition, while simultaneously winning new business and retaining existing clients. B2B Customer Experience is the essential handbook that guides the reader through the process of creating an exceptional customer experience. Intensely practical in its approach, B2B Customer Experience is divided into five parts to walk readers through the journey of planning, mapping, structuring, implementing and controlling an effective customer experience, all bespoke for the B2B environment. Clearly argued and supported by real-world examples, this text will help readers understand critical features including the difference between customer experience, loyalty and inertia; how to use journey maps to establish strengths and weaknesses in an organization, and how to ensure that sales teams are engaged in the customer experience programme. Discussing some of the best known examples of consumer-focused customer experiences from companies such as Zappos, Nordstrom and John Lewis, B2B Customer Experience is the must-have text for any marketing professional working within a B2B environment.

Cost and Assessment Guide: Best Practices for Estimating and Managing Program Costs

Author: Barry Leonard

Publisher: DIANE Publishing

Published: 2008-04

Total Pages: 440

ISBN-13: 1428989013

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Contents: Characteristics of Credible Cost Estimates & a Reliable Process for Creating Them; Why Cost Estimates Are Required for Gov¿t. Programs & Challenges in Developing Results; Criteria for Cost Estimating, EVM, & Data Reliability; Cost Analysis Overview; The Cost Estimate¿s Purpose, Scope, & Schedule; The Cost Assessment Team; Technical Baseline Description; Work Breakdown Structure; Ground Rules & Assumptions; Data; Developing a Point Estimate; Estimating Software Costs; Sensitivity Analysis; Cost Risk & Uncertainty; Validating the Estimate; Documenting the Estimate; Presenting the Estimate to Mgmt.; Managing Program Costs: Planning, Execution, & Updating; & Appendixes. Tables, Figures, & Checklists.

Book Synopsis Cost and Assessment Guide: Best Practices for Estimating and Managing Program Costs by : Barry Leonard

Download or read book Cost and Assessment Guide: Best Practices for Estimating and Managing Program Costs written by Barry Leonard and published by DIANE Publishing. This book was released on 2008-04 with total page 440 pages. Available in PDF, EPUB and Kindle. Book excerpt: Contents: Characteristics of Credible Cost Estimates & a Reliable Process for Creating Them; Why Cost Estimates Are Required for Gov¿t. Programs & Challenges in Developing Results; Criteria for Cost Estimating, EVM, & Data Reliability; Cost Analysis Overview; The Cost Estimate¿s Purpose, Scope, & Schedule; The Cost Assessment Team; Technical Baseline Description; Work Breakdown Structure; Ground Rules & Assumptions; Data; Developing a Point Estimate; Estimating Software Costs; Sensitivity Analysis; Cost Risk & Uncertainty; Validating the Estimate; Documenting the Estimate; Presenting the Estimate to Mgmt.; Managing Program Costs: Planning, Execution, & Updating; & Appendixes. Tables, Figures, & Checklists.