The New Builders

The New Builders

Author: Seth Levine

Publisher: John Wiley & Sons

Published: 2021-05-04

Total Pages: 330

ISBN-13: 1119797365

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Despite popular belief to the contrary, entrepreneurship in the United States is dying. It has been since before the Great Recession of 2008, and the negative trend in American entrepreneurship has been accelerated by the Covid pandemic. New firms are being started at a slower rate, are employing fewer workers, and are being formed disproportionately in just a few major cities in the U.S. At the same time, large chains are opening more locations. Companies such as Amazon with their "deliver everything and anything" are rapidly displacing Main Street businesses. In The New Builders, we tell the stories of the next generation of entrepreneurs -- and argue for the future of American entrepreneurship. That future lies in surprising places -- and will in particular rely on the success of women, black and brown entrepreneurs. Our country hasn't yet even recognized the identities of the New Builders, let alone developed strategies to support them. Our misunderstanding is driven by a core misperception. Consider a "typical" American entrepreneur. Think about the entrepreneur who appears on TV, the business leader making headlines during the pandemic. Think of the type of businesses she or he is building, the college or business school they attended, the place they grew up. The image you probably conjured is that of a young, white male starting a technology business. He's likely in Silicon Valley. Possibly New York or Boston. He's self-confident, versed in the ins and outs of business funding and has an extensive (Ivy League?) network of peers and mentors eager to help his business thrive, grow and make millions, if not billions. You’d think entrepreneurship is thriving, and helping the United States maintain its economic power. You'd be almost completely wrong. The dominant image of an entrepreneur as a young white man starting a tech business on the coasts isn't correct at all. Today's American entrepreneurs, the people who drive critical parts of our economy, are more likely to be female and non-white. In fact, the number of women-owned businesses has increased 31 times between 1972 and 2018 according to the Kauffman Foundation (in 1972, women-owned businesses accounted for just 4.6% of all firms; in 2018 that figure was 40%). The fastest-growing group of female entrepreneurs are women of color, who are responsible for 64% of new women-owned businesses being created. In a few years, we believe women will make up more than half of the entrepreneurs in America. The age of the average American entrepreneur also belies conventional wisdom: It's 42. The average age of the most successful entrepreneurs -- those in the top .01% in terms of their company's growth in the first five years -- is 45. These are the New Builders. Women, people of color, immigrants and people over 40. We're failing them. And by doing so, we are failing ourselves. In this book, you'll learn: How the definition of business success in America today has grown corporate and around the concepts of growth, size, and consumption. Why and how our collective understanding of "entrepreneurship" has dangerously narrowed. Once a broad term including people starting businesses of all types, entrepreneurship has come to describe only the brash technology founders on the way to becoming big. Who are the fastest growing groups of entrepreneurs? What are they working on? What drives them? The real engine that drove Silicon Valley’s entrepreneurs. The government had a much bigger role than is widely known The extent to which entrepreneurs and small businesses are woven through our history, and the ways we have forgotten women and people of color who owned small businesses in the past. How we're increasingly afraid to fail The role small businesses are playing saving the wilderness, small towns and redlined communities What we can do to turn the decline in entrepreneurship around, especially be supporting the people who are courageously starting small companies today.


Book Synopsis The New Builders by : Seth Levine

Download or read book The New Builders written by Seth Levine and published by John Wiley & Sons. This book was released on 2021-05-04 with total page 330 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite popular belief to the contrary, entrepreneurship in the United States is dying. It has been since before the Great Recession of 2008, and the negative trend in American entrepreneurship has been accelerated by the Covid pandemic. New firms are being started at a slower rate, are employing fewer workers, and are being formed disproportionately in just a few major cities in the U.S. At the same time, large chains are opening more locations. Companies such as Amazon with their "deliver everything and anything" are rapidly displacing Main Street businesses. In The New Builders, we tell the stories of the next generation of entrepreneurs -- and argue for the future of American entrepreneurship. That future lies in surprising places -- and will in particular rely on the success of women, black and brown entrepreneurs. Our country hasn't yet even recognized the identities of the New Builders, let alone developed strategies to support them. Our misunderstanding is driven by a core misperception. Consider a "typical" American entrepreneur. Think about the entrepreneur who appears on TV, the business leader making headlines during the pandemic. Think of the type of businesses she or he is building, the college or business school they attended, the place they grew up. The image you probably conjured is that of a young, white male starting a technology business. He's likely in Silicon Valley. Possibly New York or Boston. He's self-confident, versed in the ins and outs of business funding and has an extensive (Ivy League?) network of peers and mentors eager to help his business thrive, grow and make millions, if not billions. You’d think entrepreneurship is thriving, and helping the United States maintain its economic power. You'd be almost completely wrong. The dominant image of an entrepreneur as a young white man starting a tech business on the coasts isn't correct at all. Today's American entrepreneurs, the people who drive critical parts of our economy, are more likely to be female and non-white. In fact, the number of women-owned businesses has increased 31 times between 1972 and 2018 according to the Kauffman Foundation (in 1972, women-owned businesses accounted for just 4.6% of all firms; in 2018 that figure was 40%). The fastest-growing group of female entrepreneurs are women of color, who are responsible for 64% of new women-owned businesses being created. In a few years, we believe women will make up more than half of the entrepreneurs in America. The age of the average American entrepreneur also belies conventional wisdom: It's 42. The average age of the most successful entrepreneurs -- those in the top .01% in terms of their company's growth in the first five years -- is 45. These are the New Builders. Women, people of color, immigrants and people over 40. We're failing them. And by doing so, we are failing ourselves. In this book, you'll learn: How the definition of business success in America today has grown corporate and around the concepts of growth, size, and consumption. Why and how our collective understanding of "entrepreneurship" has dangerously narrowed. Once a broad term including people starting businesses of all types, entrepreneurship has come to describe only the brash technology founders on the way to becoming big. Who are the fastest growing groups of entrepreneurs? What are they working on? What drives them? The real engine that drove Silicon Valley’s entrepreneurs. The government had a much bigger role than is widely known The extent to which entrepreneurs and small businesses are woven through our history, and the ways we have forgotten women and people of color who owned small businesses in the past. How we're increasingly afraid to fail The role small businesses are playing saving the wilderness, small towns and redlined communities What we can do to turn the decline in entrepreneurship around, especially be supporting the people who are courageously starting small companies today.


The New Builders

The New Builders

Author: Seth Levine

Publisher: John Wiley & Sons

Published: 2021-04-20

Total Pages: 304

ISBN-13: 1119797373

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Despite popular belief to the contrary, entrepreneurship in the United States is dying. It has been since before the Great Recession of 2008, and the negative trend in American entrepreneurship has been accelerated by the Covid pandemic. New firms are being started at a slower rate, are employing fewer workers, and are being formed disproportionately in just a few major cities in the U.S. At the same time, large chains are opening more locations. Companies such as Amazon with their "deliver everything and anything" are rapidly displacing Main Street businesses. In The New Builders, we tell the stories of the next generation of entrepreneurs -- and argue for the future of American entrepreneurship. That future lies in surprising places -- and will in particular rely on the success of women, black and brown entrepreneurs. Our country hasn't yet even recognized the identities of the New Builders, let alone developed strategies to support them. Our misunderstanding is driven by a core misperception. Consider a "typical" American entrepreneur. Think about the entrepreneur who appears on TV, the business leader making headlines during the pandemic. Think of the type of businesses she or he is building, the college or business school they attended, the place they grew up. The image you probably conjured is that of a young, white male starting a technology business. He's likely in Silicon Valley. Possibly New York or Boston. He's self-confident, versed in the ins and outs of business funding and has an extensive (Ivy League?) network of peers and mentors eager to help his business thrive, grow and make millions, if not billions. You’d think entrepreneurship is thriving, and helping the United States maintain its economic power. You'd be almost completely wrong. The dominant image of an entrepreneur as a young white man starting a tech business on the coasts isn't correct at all. Today's American entrepreneurs, the people who drive critical parts of our economy, are more likely to be female and non-white. In fact, the number of women-owned businesses has increased 31 times between 1972 and 2018 according to the Kauffman Foundation (in 1972, women-owned businesses accounted for just 4.6% of all firms; in 2018 that figure was 40%). The fastest-growing group of female entrepreneurs are women of color, who are responsible for 64% of new women-owned businesses being created. In a few years, we believe women will make up more than half of the entrepreneurs in America. The age of the average American entrepreneur also belies conventional wisdom: It's 42. The average age of the most successful entrepreneurs -- those in the top .01% in terms of their company's growth in the first five years -- is 45. These are the New Builders. Women, people of color, immigrants and people over 40. We're failing them. And by doing so, we are failing ourselves. In this book, you'll learn: How the definition of business success in America today has grown corporate and around the concepts of growth, size, and consumption. Why and how our collective understanding of "entrepreneurship" has dangerously narrowed. Once a broad term including people starting businesses of all types, entrepreneurship has come to describe only the brash technology founders on the way to becoming big. Who are the fastest growing groups of entrepreneurs? What are they working on? What drives them? The real engine that drove Silicon Valley’s entrepreneurs. The government had a much bigger role than is widely known The extent to which entrepreneurs and small businesses are woven through our history, and the ways we have forgotten women and people of color who owned small businesses in the past. How we're increasingly afraid to fail The role small businesses are playing saving the wilderness, small


Book Synopsis The New Builders by : Seth Levine

Download or read book The New Builders written by Seth Levine and published by John Wiley & Sons. This book was released on 2021-04-20 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: Despite popular belief to the contrary, entrepreneurship in the United States is dying. It has been since before the Great Recession of 2008, and the negative trend in American entrepreneurship has been accelerated by the Covid pandemic. New firms are being started at a slower rate, are employing fewer workers, and are being formed disproportionately in just a few major cities in the U.S. At the same time, large chains are opening more locations. Companies such as Amazon with their "deliver everything and anything" are rapidly displacing Main Street businesses. In The New Builders, we tell the stories of the next generation of entrepreneurs -- and argue for the future of American entrepreneurship. That future lies in surprising places -- and will in particular rely on the success of women, black and brown entrepreneurs. Our country hasn't yet even recognized the identities of the New Builders, let alone developed strategies to support them. Our misunderstanding is driven by a core misperception. Consider a "typical" American entrepreneur. Think about the entrepreneur who appears on TV, the business leader making headlines during the pandemic. Think of the type of businesses she or he is building, the college or business school they attended, the place they grew up. The image you probably conjured is that of a young, white male starting a technology business. He's likely in Silicon Valley. Possibly New York or Boston. He's self-confident, versed in the ins and outs of business funding and has an extensive (Ivy League?) network of peers and mentors eager to help his business thrive, grow and make millions, if not billions. You’d think entrepreneurship is thriving, and helping the United States maintain its economic power. You'd be almost completely wrong. The dominant image of an entrepreneur as a young white man starting a tech business on the coasts isn't correct at all. Today's American entrepreneurs, the people who drive critical parts of our economy, are more likely to be female and non-white. In fact, the number of women-owned businesses has increased 31 times between 1972 and 2018 according to the Kauffman Foundation (in 1972, women-owned businesses accounted for just 4.6% of all firms; in 2018 that figure was 40%). The fastest-growing group of female entrepreneurs are women of color, who are responsible for 64% of new women-owned businesses being created. In a few years, we believe women will make up more than half of the entrepreneurs in America. The age of the average American entrepreneur also belies conventional wisdom: It's 42. The average age of the most successful entrepreneurs -- those in the top .01% in terms of their company's growth in the first five years -- is 45. These are the New Builders. Women, people of color, immigrants and people over 40. We're failing them. And by doing so, we are failing ourselves. In this book, you'll learn: How the definition of business success in America today has grown corporate and around the concepts of growth, size, and consumption. Why and how our collective understanding of "entrepreneurship" has dangerously narrowed. Once a broad term including people starting businesses of all types, entrepreneurship has come to describe only the brash technology founders on the way to becoming big. Who are the fastest growing groups of entrepreneurs? What are they working on? What drives them? The real engine that drove Silicon Valley’s entrepreneurs. The government had a much bigger role than is widely known The extent to which entrepreneurs and small businesses are woven through our history, and the ways we have forgotten women and people of color who owned small businesses in the past. How we're increasingly afraid to fail The role small businesses are playing saving the wilderness, small


The Home Builders

The Home Builders

Author: Varsha Bajaj

Publisher: Penguin

Published: 2019-02-12

Total Pages: 34

ISBN-13: 0399166858

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This vibrantly illustrated picture book celebrates a variety of woodland creatures as they make their homes and prepare for their young. Welcome to a serene woodland where lots of expectant animal parents are in their "nesting" phase--that is, busy preparing safe, cozy homes for their growing families. As they dig, tunnel, gnaw, and gather, they create dens, burrows, lodges, and, of course, nests. Soon the woods are full of new little ones peeping, crawling, romping, and snuggling--and with artwork so gorgeous that it feels like an invitation into the scenery it's depicting, readers will be eager to join them in their beautiful home.


Book Synopsis The Home Builders by : Varsha Bajaj

Download or read book The Home Builders written by Varsha Bajaj and published by Penguin. This book was released on 2019-02-12 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: This vibrantly illustrated picture book celebrates a variety of woodland creatures as they make their homes and prepare for their young. Welcome to a serene woodland where lots of expectant animal parents are in their "nesting" phase--that is, busy preparing safe, cozy homes for their growing families. As they dig, tunnel, gnaw, and gather, they create dens, burrows, lodges, and, of course, nests. Soon the woods are full of new little ones peeping, crawling, romping, and snuggling--and with artwork so gorgeous that it feels like an invitation into the scenery it's depicting, readers will be eager to join them in their beautiful home.


Road Builders

Road Builders

Author: B.G. Hennessy

Publisher: Penguin

Published: 2018-04-10

Total Pages: 32

ISBN-13: 0425291219

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Ever wonder how a road is built? Come along with Caldecott Medalist Simms Taback and find out! First you’ll meet the crew. Then you’ll see all the trucks up close—cement mixers, bulldozers, dump trucks, graders, pavers—and learn what each one does. And finally, you’ll watch a bustling new road come to life! “A splendid introduction to a world that many children find riveting.”—Publishers Weekly


Book Synopsis Road Builders by : B.G. Hennessy

Download or read book Road Builders written by B.G. Hennessy and published by Penguin. This book was released on 2018-04-10 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ever wonder how a road is built? Come along with Caldecott Medalist Simms Taback and find out! First you’ll meet the crew. Then you’ll see all the trucks up close—cement mixers, bulldozers, dump trucks, graders, pavers—and learn what each one does. And finally, you’ll watch a bustling new road come to life! “A splendid introduction to a world that many children find riveting.”—Publishers Weekly


Elegant New York

Elegant New York

Author: John Tauranac

Publisher:

Published: 1985

Total Pages: 294

ISBN-13:

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This beautifully illustrated book describes nine of the most dazzling buildings of the time built directly or indirectly by the small yet powerful elite that was instrumental in shaping the rest of the country - Morgan, Vanderbilt, Astor & Carnegie.


Book Synopsis Elegant New York by : John Tauranac

Download or read book Elegant New York written by John Tauranac and published by . This book was released on 1985 with total page 294 pages. Available in PDF, EPUB and Kindle. Book excerpt: This beautifully illustrated book describes nine of the most dazzling buildings of the time built directly or indirectly by the small yet powerful elite that was instrumental in shaping the rest of the country - Morgan, Vanderbilt, Astor & Carnegie.


Born to Build

Born to Build

Author: Jim Clifton

Publisher: Gallup Press

Published: 2018-05-08

Total Pages: 256

ISBN-13: 9781595621276

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People will ask you throughout your life, “Where do you work?” and “What do you do?” They never ask you, “What are you building?” When conversations change to “What are you building?” the world will change. Written for anyone trying to figure out how to make the most of their lives, Born to Build seeks to inspire entrepreneurs and ambitious, self-motivated people to build something that will change the world. A builder’s venture could be a small business that grows into a mammoth enterprise, a thriving new division in an existing company, a nonprofit, a social enterprise, a church, a school — anything that creates economic growth and makes a lasting impact on society. Born to Build is written by Gallup Chairman and CEO Jim Clifton and Sangeeta Badal, Ph.D., Principal Scientist for Gallup’s Entrepreneurship and Job Creation initiative, and is grounded in years of research. This book goes beyond the conventional economics-based business training and instead offers a uniquely psychological approach to venture building. It gives readers the tools and techniques they need to understand who they are, what motivates them and what they can build — and how. By following the practical steps in Born to Build, readers will have the tools to build a sustainable and profitable venture of any size from scratch. Central to the book is a code that allows readers to take Gallup’s Builder Profile 10 (BP10) assessment, which identifies their innate talents and motivations and shows them how to make the most of their talents to build a successful enterprise.


Book Synopsis Born to Build by : Jim Clifton

Download or read book Born to Build written by Jim Clifton and published by Gallup Press. This book was released on 2018-05-08 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: People will ask you throughout your life, “Where do you work?” and “What do you do?” They never ask you, “What are you building?” When conversations change to “What are you building?” the world will change. Written for anyone trying to figure out how to make the most of their lives, Born to Build seeks to inspire entrepreneurs and ambitious, self-motivated people to build something that will change the world. A builder’s venture could be a small business that grows into a mammoth enterprise, a thriving new division in an existing company, a nonprofit, a social enterprise, a church, a school — anything that creates economic growth and makes a lasting impact on society. Born to Build is written by Gallup Chairman and CEO Jim Clifton and Sangeeta Badal, Ph.D., Principal Scientist for Gallup’s Entrepreneurship and Job Creation initiative, and is grounded in years of research. This book goes beyond the conventional economics-based business training and instead offers a uniquely psychological approach to venture building. It gives readers the tools and techniques they need to understand who they are, what motivates them and what they can build — and how. By following the practical steps in Born to Build, readers will have the tools to build a sustainable and profitable venture of any size from scratch. Central to the book is a code that allows readers to take Gallup’s Builder Profile 10 (BP10) assessment, which identifies their innate talents and motivations and shows them how to make the most of their talents to build a successful enterprise.


The Builders

The Builders

Author: Daniel Polansky

Publisher: Tor.com

Published: 2015-11-03

Total Pages: 222

ISBN-13: 0765384000

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A missing eye. A broken wing. A stolen country. The last job didn't end well. Years go by, and scars fade, but memories only fester. For the animals of the Captain's company, survival has meant keeping a low profile, building a new life, and trying to forget the war they lost. But now the Captain's whiskers are twitching at the idea of evening the score. PRAISE FOR THE BUILDERS "A living, breathing world of vivid, winsome characters hellbent on their blaze of glory and as unforgiving as a runaway train carrying all your friends over a cliff. I haven't cared about animals this much since Watership Down." — Delilah S. Dawson, author of Hit and Wicked as They Come "Nobody does dark like Polansky. The Builders is Redwall meets Unforgiven, combining the endearing wit of Disney's Robin Hood with all the grit and violence of a spaghetti western." — Myke Cole, author of the Shadow Ops series "If Sam Peckinpah and Brian Jacques had a strange peyote ritual and shared a collective dream, it might look something liek this. Brutish, nasty, short — much like life — Polansky's The Builders is also funny, exciting, and extremely original. The Wild Bunch meets Watership Down." — John Hornor Jacobs, author of The Incorruptibles At the Publisher's request, this title is being sold without Digital Rights Management Software (DRM) applied.


Book Synopsis The Builders by : Daniel Polansky

Download or read book The Builders written by Daniel Polansky and published by Tor.com. This book was released on 2015-11-03 with total page 222 pages. Available in PDF, EPUB and Kindle. Book excerpt: A missing eye. A broken wing. A stolen country. The last job didn't end well. Years go by, and scars fade, but memories only fester. For the animals of the Captain's company, survival has meant keeping a low profile, building a new life, and trying to forget the war they lost. But now the Captain's whiskers are twitching at the idea of evening the score. PRAISE FOR THE BUILDERS "A living, breathing world of vivid, winsome characters hellbent on their blaze of glory and as unforgiving as a runaway train carrying all your friends over a cliff. I haven't cared about animals this much since Watership Down." — Delilah S. Dawson, author of Hit and Wicked as They Come "Nobody does dark like Polansky. The Builders is Redwall meets Unforgiven, combining the endearing wit of Disney's Robin Hood with all the grit and violence of a spaghetti western." — Myke Cole, author of the Shadow Ops series "If Sam Peckinpah and Brian Jacques had a strange peyote ritual and shared a collective dream, it might look something liek this. Brutish, nasty, short — much like life — Polansky's The Builders is also funny, exciting, and extremely original. The Wild Bunch meets Watership Down." — John Hornor Jacobs, author of The Incorruptibles At the Publisher's request, this title is being sold without Digital Rights Management Software (DRM) applied.


Empire Builders

Empire Builders

Author: Valerie Simoneau

Publisher: Morgan James Publishing

Published: 2021-10-05

Total Pages: 141

ISBN-13: 1631955934

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The Empire Builders has been designed and written to help empower others in the Real Estate Industry to grow a successful business. The Empire Builders shares with readers proven methods and systems to build the basic foundation of a Real Estate career. Each chapter is broken down into successful methods that have built powerhouse Real Estate Agents/Teams and Administrators. The goal is to empower readers to build a relationship with their Admin, repair/rebuild the one they have, and more importantly build a foundation to their growing business. These methods are not a secret, they are just ones that require a passion for Real Estate, the understanding of leverage and will require hard work. The Empire Builders is an Operation Manual for a business and within, readers discover their Secret Weapon.


Book Synopsis Empire Builders by : Valerie Simoneau

Download or read book Empire Builders written by Valerie Simoneau and published by Morgan James Publishing. This book was released on 2021-10-05 with total page 141 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Empire Builders has been designed and written to help empower others in the Real Estate Industry to grow a successful business. The Empire Builders shares with readers proven methods and systems to build the basic foundation of a Real Estate career. Each chapter is broken down into successful methods that have built powerhouse Real Estate Agents/Teams and Administrators. The goal is to empower readers to build a relationship with their Admin, repair/rebuild the one they have, and more importantly build a foundation to their growing business. These methods are not a secret, they are just ones that require a passion for Real Estate, the understanding of leverage and will require hard work. The Empire Builders is an Operation Manual for a business and within, readers discover their Secret Weapon.


The Lean Builder: A Builder's Guide to Applying Lean Tools in the Field

The Lean Builder: A Builder's Guide to Applying Lean Tools in the Field

Author: Joe Donarumo

Publisher: Lulu.com

Published: 2019-08-16

Total Pages: 250

ISBN-13: 1483430936

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Sam Brooks, a young superintendent with ProCon Builders, has been given responsibility for the largest and most complicated project of his career. He struggles with all of the common difficulties in construction -- lack of communication, coordination issues, and other kinds of wasteful occurrences that rob his project of time and money, while leaving him and his team frustrated and overworked. Luckily, his friend, mentor, and co-worker, Alan Phillips, brings the benefit of his experience and his knowledge of Lean Construction tools and processes to help Sam learn valuable skills for improving the operation of his project. Together, Sam and Alan discuss the merits and explore the practical applications of: Daily Huddles Visual Communication The "Eight Wastes" Managing Constraints Pull Planning The Last Planner System(TM) Percent Plan Complete


Book Synopsis The Lean Builder: A Builder's Guide to Applying Lean Tools in the Field by : Joe Donarumo

Download or read book The Lean Builder: A Builder's Guide to Applying Lean Tools in the Field written by Joe Donarumo and published by Lulu.com. This book was released on 2019-08-16 with total page 250 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sam Brooks, a young superintendent with ProCon Builders, has been given responsibility for the largest and most complicated project of his career. He struggles with all of the common difficulties in construction -- lack of communication, coordination issues, and other kinds of wasteful occurrences that rob his project of time and money, while leaving him and his team frustrated and overworked. Luckily, his friend, mentor, and co-worker, Alan Phillips, brings the benefit of his experience and his knowledge of Lean Construction tools and processes to help Sam learn valuable skills for improving the operation of his project. Together, Sam and Alan discuss the merits and explore the practical applications of: Daily Huddles Visual Communication The "Eight Wastes" Managing Constraints Pull Planning The Last Planner System(TM) Percent Plan Complete


Customer Service for Home Builders

Customer Service for Home Builders

Author: Carol Smith

Publisher:

Published: 2003

Total Pages: 0

ISBN-13: 9780867185621

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"Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces: - staff - quality - documentation - internal communication - policies and procedures Carol Smith examines the sequence of a builder's relationship with home buyers and shows builders how to initiate service and successfully manage customers' experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers," she focuses on-- - expectations - preliminaries - customers and construction - new home delivery - warranty service The book --with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith's industry-tested guidelines.


Book Synopsis Customer Service for Home Builders by : Carol Smith

Download or read book Customer Service for Home Builders written by Carol Smith and published by . This book was released on 2003 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service. Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces: - staff - quality - documentation - internal communication - policies and procedures Carol Smith examines the sequence of a builder's relationship with home buyers and shows builders how to initiate service and successfully manage customers' experiences instead of just reacting to issues customers raise. In "Daily Operations: Working with Customers," she focuses on-- - expectations - preliminaries - customers and construction - new home delivery - warranty service The book --with its forms, checklists, documents, and resources guide- provides what you need to give your customer service program new life. It includes what you need to easily institute a comprehensive customer service program. Create satisfied customers every time with Carol Smith's industry-tested guidelines.