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Download or read book The Telephone Skills Pocket Book written by Mary Richards and published by . This book was released on 2007 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author: Mary Richards
Publisher: Management Pocketbooks
Published: 2015-09-16
Total Pages: 114
ISBN-13: 1907077634
DOWNLOAD EBOOKThe Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Download or read book Telephone Skills Pocketbook written by Mary Richards and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 114 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance. It highlights the importance of good communications skills, the need to build rapport, favourite bad habits and how to avoid them, how to take control of a call, how to keep customers happy, and more. There are separate chapters on receiving and making calls. The former includes 10 easy ways to give your caller a bad experience and 10 easy ways to give your caller a good experience. The latter explains how to get through to people and get the information you need, as well as how to complain and negotiate on the 'phone. In conclusion, the author sets out the rules for becoming a telephone 'super-user' and for fulfilling the super-user's oath: 'I will be in charge and make the 'phone work for me; I will seek out time-eaters and destroy them; I will use super-user control techniques at all times'. For more on using the telephone as a selling tool, see The Telesales Pocketbook.
Author: Mary Richards
Publisher: Pocketbooks
Published: 1997
Total Pages: 109
ISBN-13: 9781870471466
DOWNLOAD EBOOKThis guide is packed with advice and tips on every aspect of using the telephone to improve business performance. It highlights areas such as the importance of good communication skills, the need to build a rapport, how to take control of a call, as well as pinpointing bad habits.
Download or read book The Telephone Skills Pocketbook written by Mary Richards and published by Pocketbooks. This book was released on 1997 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide is packed with advice and tips on every aspect of using the telephone to improve business performance. It highlights areas such as the importance of good communication skills, the need to build a rapport, how to take control of a call, as well as pinpointing bad habits.
Download or read book Telephone Skills Pocketbook written by and published by . This book was released on with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:
Author: Stella Collins
Publisher: Management Pocketbooks
Published: 2012-01-01
Total Pages: 115
ISBN-13: 1908284269
DOWNLOAD EBOOKHow do you ensure that what you write gets read, understood and acted upon? The Writing Skills Pocketbook describes a 3-phase approach to planning, preparing and polishing written communications for the modern business world. Central to the planning phase is a clear understanding of why you are writing and who you are writing for. The book guides you through the planning process and shows you how to test your approach. The second phase, preparation, demonstrates how to write clear, concise and compelling texts using the authors' eight golden rules. There is advice too on how to present and illustrate your written material to best effect, including the most commonly asked questions on punctuation. Don't be too hasty to send your letter, email or report. Take time to check it thoroughly using the book's '11-point critiquing checklist' and 'top tips for proof-reading'. This is the final, polishing phase. The Writing Skills Pocketbook is your essential guide to writing confidently, swiftly and with greater impact.
Download or read book Writing Skills Pocketbook written by Stella Collins and published by Management Pocketbooks. This book was released on 2012-01-01 with total page 115 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you ensure that what you write gets read, understood and acted upon? The Writing Skills Pocketbook describes a 3-phase approach to planning, preparing and polishing written communications for the modern business world. Central to the planning phase is a clear understanding of why you are writing and who you are writing for. The book guides you through the planning process and shows you how to test your approach. The second phase, preparation, demonstrates how to write clear, concise and compelling texts using the authors' eight golden rules. There is advice too on how to present and illustrate your written material to best effect, including the most commonly asked questions on punctuation. Don't be too hasty to send your letter, email or report. Take time to check it thoroughly using the book's '11-point critiquing checklist' and 'top tips for proof-reading'. This is the final, polishing phase. The Writing Skills Pocketbook is your essential guide to writing confidently, swiftly and with greater impact.
Author: Patrick Forsyth
Publisher: CIPD Publishing
Published: 2000
Total Pages: 92
ISBN-13: 9780852928653
DOWNLOAD EBOOKSets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Download or read book Telephone Skills written by Patrick Forsyth and published by CIPD Publishing. This book was released on 2000 with total page 92 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Author: Mary Richards
Publisher: Management Pocketbooks
Published: 2015-09-16
Total Pages: 132
ISBN-13: 1908284153
DOWNLOAD EBOOKLearning to manage stress at work benefits both the individual and the organisation. The Stress Pocketbook is full of practical advice on ways to manage your own stress, and how to help others. Emphasis is on what to do rather than on theory. The book was voted 'best of its kind' by the Management Today journal in a review of similar publications. It commented: 'A user-friendly guide to stress management. The simple, quick-fire descriptions of common workplace situations are useful. Well worth keeping handy'. Stress News said of the Pocketbook: 'Although small, it manages to pack a tremendous amount of useful information and tips into its seven sections. A really useful adjunct to any stress management or stress counselling programme. As it costs so little it could be included in the price of the course or sessions'.
Download or read book Stress Pocketbook written by Mary Richards and published by Management Pocketbooks. This book was released on 2015-09-16 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Learning to manage stress at work benefits both the individual and the organisation. The Stress Pocketbook is full of practical advice on ways to manage your own stress, and how to help others. Emphasis is on what to do rather than on theory. The book was voted 'best of its kind' by the Management Today journal in a review of similar publications. It commented: 'A user-friendly guide to stress management. The simple, quick-fire descriptions of common workplace situations are useful. Well worth keeping handy'. Stress News said of the Pocketbook: 'Although small, it manages to pack a tremendous amount of useful information and tips into its seven sections. A really useful adjunct to any stress management or stress counselling programme. As it costs so little it could be included in the price of the course or sessions'.
Author: Peter B. Stark
Publisher: Human Resource Development
Published: 1999
Total Pages: 269
ISBN-13: 0874254728
DOWNLOAD EBOOKThis practical guide for supervisors and managers discusses contemporary leadership responsibilities, and goes on to specifically describe the steps and skills needed to successfully apply 14 leadership competencies including: Leading organization change, managing time, coaching, creating a motivativing environment and more.
Download or read book The Manager's Pocket Guide to Leadership Skills written by Peter B. Stark and published by Human Resource Development. This book was released on 1999 with total page 269 pages. Available in PDF, EPUB and Kindle. Book excerpt: This practical guide for supervisors and managers discusses contemporary leadership responsibilities, and goes on to specifically describe the steps and skills needed to successfully apply 14 leadership competencies including: Leading organization change, managing time, coaching, creating a motivativing environment and more.
Author: Nancy J. Friedman
Publisher: Crisp Learning
Published: 1995
Total Pages: 124
ISBN-13: 9781560523017
DOWNLOAD EBOOKA vital reference tool for anyone who represents an organization on the telephone.
Download or read book Telephone Skills from A to Z written by Nancy J. Friedman and published by Crisp Learning. This book was released on 1995 with total page 124 pages. Available in PDF, EPUB and Kindle. Book excerpt: A vital reference tool for anyone who represents an organization on the telephone.
Author: Carson Dellosa Education
Publisher: Carson-Dellosa Publishing
Published: 2020-01-02
Total Pages: 64
ISBN-13: 1483859460
DOWNLOAD EBOOKSPECIAL NEEDS/GRADES PK–2: Teach important social skills and effective communication strategies with a hands-on, reproducible resource designed for children with special needs. FEATURES: These thirteen 64-page reproducible mini-books for students feature simple illustrations that encourage students to assemble, color, read, and personalize their own books. Highlighting essential topics such as: Taking Turns in Conversation, Sticking to the Topic, Using My Words, and more, these mini-books also include completion certificates and blank mini-book pages. HANDS-ON WITH SOCIAL SKILLS: Using an interactive approach to teaching social skills helps with real-world situations application, engages students’ senses, and helps them connect with their own feelings. WHY KEY EDUCATION PRODUCTS: This line’s products support all types of learners and address essential topics like social skills, behavior management, and life skills—helping teachers meet the diverse needs of all students.
Download or read book Social Skills Mini-Books Communication written by Carson Dellosa Education and published by Carson-Dellosa Publishing. This book was released on 2020-01-02 with total page 64 pages. Available in PDF, EPUB and Kindle. Book excerpt: SPECIAL NEEDS/GRADES PK–2: Teach important social skills and effective communication strategies with a hands-on, reproducible resource designed for children with special needs. FEATURES: These thirteen 64-page reproducible mini-books for students feature simple illustrations that encourage students to assemble, color, read, and personalize their own books. Highlighting essential topics such as: Taking Turns in Conversation, Sticking to the Topic, Using My Words, and more, these mini-books also include completion certificates and blank mini-book pages. HANDS-ON WITH SOCIAL SKILLS: Using an interactive approach to teaching social skills helps with real-world situations application, engages students’ senses, and helps them connect with their own feelings. WHY KEY EDUCATION PRODUCTS: This line’s products support all types of learners and address essential topics like social skills, behavior management, and life skills—helping teachers meet the diverse needs of all students.
