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The Ultimate Online Customer Service Guide

Author: Marsha Collier

Publisher: John Wiley & Sons

Published: 2010-12-15

Total Pages: 204

ISBN-13: 1118007654

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Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.

Book Synopsis The Ultimate Online Customer Service Guide by : Marsha Collier

Download or read book The Ultimate Online Customer Service Guide written by Marsha Collier and published by John Wiley & Sons. This book was released on 2010-12-15 with total page 204 pages. Available in PDF, EPUB and Kindle. Book excerpt: Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this vehicle is different than other, more impersonal forms. With social media, reps become part of their customers' lives. They follow back. They handle complaints immediately. They wish customers "happy birthday." They grow their brands by involving themselves in communities. The Ultimate Online Customer Service Guide gives you the keys to authentic and engaged service to customers through social media. Using a blend of case studies, a primer on classic online customer service, and instructions on how to execute quality customer service, this book enables you to access the opportunities that social media presents as a means of serving customers. Authentically use social media to connect with customers to boost your bottom line Attract new customers through your online presence Achieve higher GMS (Gross Merchandise Sales) with quality customer service Social media gives you a new and growing realm to distinguish your business. Create a productive presence in this interactive space with The Ultimate Online Customer Service Guide.

Love at First Click

Author: Laurie Davis

Publisher: Simon and Schuster

Published: 2013-01-08

Total Pages: 247

ISBN-13: 1451687044

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One in five relationships starts on an online dating site, but little straightforward guidance exists for users. Enter digital dating whisperer Laurie Davis . . . In a world where we communicate as much via texts as we do through body language, this book empowers readers to log on and double click for love, taking them through the journey all online daters face—from choosing the right site, creating a profile, and navigating dates, to logging off with their perfect match. Love @ First Click is every online dater’s guide to exploring the web with no-fail techniques. For example, uploading the right photos can attract someone who might otherwise pass you over. Setting a time limit on the first meet-up can leave your date excited to see you again. And the phrasing in your date’s thank-you text after dinner can uncover how your click mate really feels about you. Whether you’re a digital dating vet or virgin, this is the ultimate guide to online dating that will take your online crush to offline love.

Book Synopsis Love at First Click by : Laurie Davis

Download or read book Love at First Click written by Laurie Davis and published by Simon and Schuster. This book was released on 2013-01-08 with total page 247 pages. Available in PDF, EPUB and Kindle. Book excerpt: One in five relationships starts on an online dating site, but little straightforward guidance exists for users. Enter digital dating whisperer Laurie Davis . . . In a world where we communicate as much via texts as we do through body language, this book empowers readers to log on and double click for love, taking them through the journey all online daters face—from choosing the right site, creating a profile, and navigating dates, to logging off with their perfect match. Love @ First Click is every online dater’s guide to exploring the web with no-fail techniques. For example, uploading the right photos can attract someone who might otherwise pass you over. Setting a time limit on the first meet-up can leave your date excited to see you again. And the phrasing in your date’s thank-you text after dinner can uncover how your click mate really feels about you. Whether you’re a digital dating vet or virgin, this is the ultimate guide to online dating that will take your online crush to offline love.

Customer Service For Dummies

Author: Karen Leland

Publisher: John Wiley & Sons

Published: 2011-03-03

Total Pages: 409

ISBN-13: 1118052730

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Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Book Synopsis Customer Service For Dummies by : Karen Leland

Download or read book Customer Service For Dummies written by Karen Leland and published by John Wiley & Sons. This book was released on 2011-03-03 with total page 409 pages. Available in PDF, EPUB and Kindle. Book excerpt: Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

The Never Cold Call Again Online Playbook

Author: Frank J. Rumbauskas, Jr.

Publisher: John Wiley & Sons

Published: 2009-10-01

Total Pages: 228

ISBN-13: 0470541849

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An all-in-one guide to online marketing from the New York Times bestselling author of Never Cold Call Again In Never Cold Call Again, Frank Rumbauskas shows salespeople how to achieve sales greatness without using those dreaded old tactics like cold calling. Now, in The Never Cold Call Again Online Playbook, he gives small business owners, independent professionals, and entrepreneurs a complete, all-in-one guide to the best practices of effective online marketing. The best marketers know all the secrets of using the Internet to fuel business growth. With The Never Cold Call Again Online Playbook, you'll have access to all the best proven Internet marketing wisdom, tactics, strategies, and tools. You'll learn how to develop a complete online marketing system that boosts sales and brings in customers galore. A comprehensive toolkit for creating a complete, powerful, and effective online marketing program for your business Written by online marketing guru Frank Rumbauskas, bestselling author of Never Cold Call Again and Selling Sucks A revolutionary system for increasing sales without tired old selling tactics that no longer work anyway How to explode your business with social media sites like Twitter and Facebook For anyone who owns or operates a business and wants to increase their sales, profits, and visibility online, The Never Cold Call Again Online Playbook is the ultimate practical resource.

Book Synopsis The Never Cold Call Again Online Playbook by : Frank J. Rumbauskas, Jr.

Download or read book The Never Cold Call Again Online Playbook written by Frank J. Rumbauskas, Jr. and published by John Wiley & Sons. This book was released on 2009-10-01 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: An all-in-one guide to online marketing from the New York Times bestselling author of Never Cold Call Again In Never Cold Call Again, Frank Rumbauskas shows salespeople how to achieve sales greatness without using those dreaded old tactics like cold calling. Now, in The Never Cold Call Again Online Playbook, he gives small business owners, independent professionals, and entrepreneurs a complete, all-in-one guide to the best practices of effective online marketing. The best marketers know all the secrets of using the Internet to fuel business growth. With The Never Cold Call Again Online Playbook, you'll have access to all the best proven Internet marketing wisdom, tactics, strategies, and tools. You'll learn how to develop a complete online marketing system that boosts sales and brings in customers galore. A comprehensive toolkit for creating a complete, powerful, and effective online marketing program for your business Written by online marketing guru Frank Rumbauskas, bestselling author of Never Cold Call Again and Selling Sucks A revolutionary system for increasing sales without tired old selling tactics that no longer work anyway How to explode your business with social media sites like Twitter and Facebook For anyone who owns or operates a business and wants to increase their sales, profits, and visibility online, The Never Cold Call Again Online Playbook is the ultimate practical resource.

The Official Guide to Ultima Online

Author: Tuesday Frase

Publisher: Prima Games

Published: 1997

Total Pages: 318

ISBN-13:

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Using the Ultima VIII game engine, Ultima Online will allow hundreds of players to simultaneously explore the realm created by Lord British of Origin. Players can interact with each other, go on quests, and even battle one another. This book leads the way.

Book Synopsis The Official Guide to Ultima Online by : Tuesday Frase

Download or read book The Official Guide to Ultima Online written by Tuesday Frase and published by Prima Games. This book was released on 1997 with total page 318 pages. Available in PDF, EPUB and Kindle. Book excerpt: Using the Ultima VIII game engine, Ultima Online will allow hundreds of players to simultaneously explore the realm created by Lord British of Origin. Players can interact with each other, go on quests, and even battle one another. This book leads the way.

The Complete Idiot's Guide to Starting an Online Business

Author: Frank Fiore

Publisher: Alpha Books

Published: 2000

Total Pages: 370

ISBN-13:

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The Complete Idiot's Guide to Starting an Online Business shows why and how to establish company Web sites and Intranets. It speaks specifically to the idea of distributed information as capital and how to use the Web and Web technologies to positively impact revenues. See how to set objectives, create strategies, and implement programs for Web-related communications that will impact your company's marketing, sales and financial activities. Learn to manage a Web site and maximize the use of information gleaned from an online presence. Also included: an overview of E-commerce, explanations of various Web software tools, the basics of Web design and how to set up a company Intranet.

Book Synopsis The Complete Idiot's Guide to Starting an Online Business by : Frank Fiore

Download or read book The Complete Idiot's Guide to Starting an Online Business written by Frank Fiore and published by Alpha Books. This book was released on 2000 with total page 370 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Complete Idiot's Guide to Starting an Online Business shows why and how to establish company Web sites and Intranets. It speaks specifically to the idea of distributed information as capital and how to use the Web and Web technologies to positively impact revenues. See how to set objectives, create strategies, and implement programs for Web-related communications that will impact your company's marketing, sales and financial activities. Learn to manage a Web site and maximize the use of information gleaned from an online presence. Also included: an overview of E-commerce, explanations of various Web software tools, the basics of Web design and how to set up a company Intranet.

The Everything Guide to Starting an Online Business

Author: Randall Craig

Publisher: Simon and Schuster

Published: 2013-01-18

Total Pages: 304

ISBN-13: 1440555303

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"Contains material adapted and abridged from The everything start your own business book, 4th edition, by Julia B. Harrington"--T.p. verso.

Book Synopsis The Everything Guide to Starting an Online Business by : Randall Craig

Download or read book The Everything Guide to Starting an Online Business written by Randall Craig and published by Simon and Schuster. This book was released on 2013-01-18 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Contains material adapted and abridged from The everything start your own business book, 4th edition, by Julia B. Harrington"--T.p. verso.

Customer Service on the Internet

Author: Jim Sterne

Publisher: Wiley

Published: 2000-05-22

Total Pages: 0

ISBN-13: 9780471382584

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A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally recognized Web marketing expert Jim Sterne, this book clearly explains these technologies and demonstrates how companies of all sizes can use them to create and maintain cutting-edge customer service sites. Completely updated for today's technically-savvy readers, this Second Edition covers all the bases. You'll learn the steps needed to make the transition from your current customer support to the Web. You'll also find valuable information on how to improve your existing site in order to save money and provide better quality support. And with the help of numerous case studies from a variety of different industries, you'll discover how other companies create and maintain their Web sites. This book will help you: * Create a service plan that takes full advantage of the Web's potential * Determine the best way to present your company's information on the Web * Effectively manage e-mail * Find out exactly what your customers want and measure their satisfaction * Examine how others are using networked computer communications * Utilize extranets to lock in customers and channel partners and lock out competitors Visit our Web site at www.wiley.com/compbooks/

Book Synopsis Customer Service on the Internet by : Jim Sterne

Download or read book Customer Service on the Internet written by Jim Sterne and published by Wiley. This book was released on 2000-05-22 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A comprehensive guide to taking full advantage of the Internet for customer care A dynamic customer service Web site can dramatically increase customer loyalty and provide a competitive edge that all companies strive to achieve. But in order to run a successful site, you must know the latest technologies and understand how to integrate them into your business strategy. Written by internationally recognized Web marketing expert Jim Sterne, this book clearly explains these technologies and demonstrates how companies of all sizes can use them to create and maintain cutting-edge customer service sites. Completely updated for today's technically-savvy readers, this Second Edition covers all the bases. You'll learn the steps needed to make the transition from your current customer support to the Web. You'll also find valuable information on how to improve your existing site in order to save money and provide better quality support. And with the help of numerous case studies from a variety of different industries, you'll discover how other companies create and maintain their Web sites. This book will help you: * Create a service plan that takes full advantage of the Web's potential * Determine the best way to present your company's information on the Web * Effectively manage e-mail * Find out exactly what your customers want and measure their satisfaction * Examine how others are using networked computer communications * Utilize extranets to lock in customers and channel partners and lock out competitors Visit our Web site at www.wiley.com/compbooks/

The Customer Support Handbook

Author: Sarah Hatter

Publisher: Cosupport

Published: 2014-02-04

Total Pages: 216

ISBN-13: 9780615962016

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How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you're a CEO Or Founder:This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees. If you're a customer support professional:This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers. "Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice

Book Synopsis The Customer Support Handbook by : Sarah Hatter

Download or read book The Customer Support Handbook written by Sarah Hatter and published by Cosupport. This book was released on 2014-02-04 with total page 216 pages. Available in PDF, EPUB and Kindle. Book excerpt: How do you hire the best support team? What's the best use of social media for support and service? Should we apologize for the inconvenience? The web's leading experts are ready to share our answers and experience with everyone, plus share stories and radical advice for building your own exceptional customer experience. In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. If you're a CEO Or Founder:This book is your primer on the future of customer support - not just offering transactional service but intentionally striving to make your company's customer service the new gold standard. Learn about the importance of engaging your customer support team with your product development, how to really measure customer happiness, and why you should be investing in your support staff as your top rung employees. If you're a customer support professional:This book is your validation, your reminder that what you do for a living is an important part of product development and the future of the web. Learn tips and tricks for offering the best customer support possible, including example replies for tough questions, recommendations on better language and tone to use in social media, and advice on handling difficult customers. "Customer service is no longer just a job but a bonafide career path, and this book is your undergraduate degree." - Richard White, Founder and CEO of UserVoice

Selling Used Books Online

Author: Stephen Windwalker

Publisher: Harvard Perspectives Press

Published: 2002

Total Pages: 182

ISBN-13: 9780971577831

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Book Synopsis Selling Used Books Online by : Stephen Windwalker

Download or read book Selling Used Books Online written by Stephen Windwalker and published by Harvard Perspectives Press. This book was released on 2002 with total page 182 pages. Available in PDF, EPUB and Kindle. Book excerpt: