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Author: Sandra Brown
Publisher: Simon and Schuster
Published: 2021-12-28
Total Pages: 512
ISBN-13: 1982177128
DOWNLOAD EBOOKOriginally published: New York: Simon & Schuster, 2010.
Download or read book Tough Customer written by Sandra Brown and published by Simon and Schuster. This book was released on 2021-12-28 with total page 512 pages. Available in PDF, EPUB and Kindle. Book excerpt: Originally published: New York: Simon & Schuster, 2010.
Author: Steve Reilly
Publisher: Red Wheel/Weiser
Published: 2016-06-22
Total Pages: 172
ISBN-13: 1632659506
DOWNLOAD EBOOKA guide to holding your ground with hardball negotiators, from a “talented advisor with a rare ability for connecting people with ideas” (Patrick Lencioni, bestselling author of The Five Dysfunctions of a Team). Negotiation is the middle ground between capitulation and stonewalling—a back-and-forth between two parties trying to reach agreement. If a price or other term is non-negotiable, there is no give and take, just “take it or leave it.” You may think you are negotiating, but if the other side isn’t playing, you aren’t either. Regardless of the industry, situation, or product, the two most common mistakes negotiators make are: 1) they give ground too easily, and 2) they get nothing in return. When dealing with tough customers, it is even more important to be able to defend your position and bargain for reciprocal concessions. Negotiating with Tough Customers provides proven methods for holding your ground against (seemingly) more powerful negotiators. But it goes further, making sure that when you do give ground, you get equal or better value in return. Using a cooperative, collaborative approach in a hardball negotiation just doesn’t work. Tough negotiators will play win-win, but only if they have nothing to lose. Negotiating With Tough Customers will make you a better salesperson by making you a better negotiator . . . and vice versa.
Download or read book Negotiating with Tough Customers written by Steve Reilly and published by Red Wheel/Weiser. This book was released on 2016-06-22 with total page 172 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to holding your ground with hardball negotiators, from a “talented advisor with a rare ability for connecting people with ideas” (Patrick Lencioni, bestselling author of The Five Dysfunctions of a Team). Negotiation is the middle ground between capitulation and stonewalling—a back-and-forth between two parties trying to reach agreement. If a price or other term is non-negotiable, there is no give and take, just “take it or leave it.” You may think you are negotiating, but if the other side isn’t playing, you aren’t either. Regardless of the industry, situation, or product, the two most common mistakes negotiators make are: 1) they give ground too easily, and 2) they get nothing in return. When dealing with tough customers, it is even more important to be able to defend your position and bargain for reciprocal concessions. Negotiating with Tough Customers provides proven methods for holding your ground against (seemingly) more powerful negotiators. But it goes further, making sure that when you do give ground, you get equal or better value in return. Using a cooperative, collaborative approach in a hardball negotiation just doesn’t work. Tough negotiators will play win-win, but only if they have nothing to lose. Negotiating With Tough Customers will make you a better salesperson by making you a better negotiator . . . and vice versa.
Author: Dave Anderson
Publisher: John Wiley & Sons
Published: 2013-05-21
Total Pages: 123
ISBN-13: 1118761618
DOWNLOAD EBOOKPraise for How to Deal with Difficult Customers "The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective." --Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida "Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process." --Mike Roscoe, Editor in Chief, Dealer Magazine "I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice." --Warren Lada, Senior Vice President, Saga Communications "An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential." --Mike Tomberlin, CEO, The Tomberlin Group "Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process." --Dan Janal, President, PRleads.com "What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book." --Randy Pennington, author, Results Rule!
Download or read book How to Deal with Difficult Customers written by Dave Anderson and published by John Wiley & Sons. This book was released on 2013-05-21 with total page 123 pages. Available in PDF, EPUB and Kindle. Book excerpt: Praise for How to Deal with Difficult Customers "The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective." --Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida "Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process." --Mike Roscoe, Editor in Chief, Dealer Magazine "I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice." --Warren Lada, Senior Vice President, Saga Communications "An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential." --Mike Tomberlin, CEO, The Tomberlin Group "Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process." --Dan Janal, President, PRleads.com "What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book." --Randy Pennington, author, Results Rule!
Author: Robert Bacal
Publisher: Bacal & Associates
Published: 2011-02-28
Total Pages: 191
ISBN-13: 1452803803
DOWNLOAD EBOOKBacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers.
Download or read book If It Wasn't for the Customers I'd Really Like This Job written by Robert Bacal and published by Bacal & Associates. This book was released on 2011-02-28 with total page 191 pages. Available in PDF, EPUB and Kindle. Book excerpt: Bacal provides a practical guide to dealing with nasty, hostile, angry, and even abusive customers. He gives you the skills and confidence to deal with the most troublesome of customers.
Author: Mem Fox
Publisher: Houghton Mifflin Harcourt
Published: 1998
Total Pages: 36
ISBN-13: 9780152018917
DOWNLOAD EBOOKBoris von der Borch is a mean, greedy old pirate--tough as nails, through and through, like all pirates. Or is he? When a young boy sneaks into Boris' ship, he discovers that Boris and his mates aren't quite what he expected! Full color.
Download or read book Tough Boris written by Mem Fox and published by Houghton Mifflin Harcourt. This book was released on 1998 with total page 36 pages. Available in PDF, EPUB and Kindle. Book excerpt: Boris von der Borch is a mean, greedy old pirate--tough as nails, through and through, like all pirates. Or is he? When a young boy sneaks into Boris' ship, he discovers that Boris and his mates aren't quite what he expected! Full color.
Author: Noah Fleming
Publisher: Red Wheel/Weiser
Published: 2017-11-20
Total Pages: 195
ISBN-13: 1632658895
DOWNLOAD EBOOKIgnore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. Dealing with Difficult Customers will show you: How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more. How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them. The behaviors that turn great customers into dissatisfied critics and how to change them.
Download or read book Dealing with Difficult Customers written by Noah Fleming and published by Red Wheel/Weiser. This book was released on 2017-11-20 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem. Dealing with Difficult Customers will show you: How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more. How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them. The behaviors that turn great customers into dissatisfied critics and how to change them.
Author: Frances X. Frei
Publisher: Harvard Business Press
Published: 2012
Total Pages: 262
ISBN-13: 1422133311
DOWNLOAD EBOOKOffers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Download or read book Uncommon Service written by Frances X. Frei and published by Harvard Business Press. This book was released on 2012 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Author: Steven L. Katz
Publisher:
Published: 2004
Total Pages: 0
ISBN-13: 9781402202179
DOWNLOAD EBOOKThe lions, in Katz's taxonomy, are the people in any workplace with power,uthority, and responsibility, and those trying to get more power anduthority. For the rest of us, he offers guidance on communicating andorking more effectively with leaders and bosses who are tough (not to mixhe metaphor) customers. Katz's dust jacket biography notes
Download or read book Lion Taming written by Steven L. Katz and published by . This book was released on 2004 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: The lions, in Katz's taxonomy, are the people in any workplace with power,uthority, and responsibility, and those trying to get more power anduthority. For the rest of us, he offers guidance on communicating andorking more effectively with leaders and bosses who are tough (not to mixhe metaphor) customers. Katz's dust jacket biography notes
Author: Douglas Stone
Publisher: Penguin
Published: 2010-11-02
Total Pages: 351
ISBN-13: 1101496762
DOWNLOAD EBOOKThe 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Download or read book Difficult Conversations written by Douglas Stone and published by Penguin. This book was released on 2010-11-02 with total page 351 pages. Available in PDF, EPUB and Kindle. Book excerpt: The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Author: Leslie Margolis
Publisher: Bloomsbury Publishing USA
Published: 2013-01-22
Total Pages: 193
ISBN-13: 1619630001
DOWNLOAD EBOOKAnnabelle has tamed the wild boys, mastered the social hierarchy of catty mean girls, and bugged out over her first school dance. But now it's time for the school talent show. Annabelle's been asked to be a judge. Which is perfect . . . until her friends accuse Annabelle of playing favorites because her boyfriend Oliver asked for special treatment. Can Annabelle remain an impartial judge without hurting anyone's feelings??? The trials and tribulations of middle school that make this series so relatable (and fun!) are back in full force in this fourth book.
Download or read book One Tough Chick written by Leslie Margolis and published by Bloomsbury Publishing USA. This book was released on 2013-01-22 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: Annabelle has tamed the wild boys, mastered the social hierarchy of catty mean girls, and bugged out over her first school dance. But now it's time for the school talent show. Annabelle's been asked to be a judge. Which is perfect . . . until her friends accuse Annabelle of playing favorites because her boyfriend Oliver asked for special treatment. Can Annabelle remain an impartial judge without hurting anyone's feelings??? The trials and tribulations of middle school that make this series so relatable (and fun!) are back in full force in this fourth book.
