Transform Your Safety Communication

Transform Your Safety Communication

Author: Marie-Claire Ross

Publisher:

Published: 2014-01

Total Pages: 177

ISBN-13: 9780992419608

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Attention Safety Communicators: Do you want everyone Speaking the Same Language on Safety? Are you frustrated that you're not getting the safety message cut through you desire? Your workforce is going to give you about one minute to convince them to work safely. Do you know what to say, or write, in those first 60 seconds? Employees quickly tune out when they hear bland, irrelevant safety messages. For too long they have been fed complicated, legalistic communication written for compliance that totally ignores that people actually want to feel safe at work. What is needed is a new and easy way to create compelling, targeted risk communication that catches attention and keeps it. Yet, at the same time motivates employees to change how they think and act about safety, in order to develop a safe, thriving and productive workplace environment. This new way is "Transform Your Safety Communication." As a safety leader, your role is to prevent workplace accidents. To do this, you need to change behaviour through safety communication. Being a safety culture change agent is crucial to your career success because how you communicate about safety influences whether or not people will accept or reject your safety messages. You need to read this if you want to: Craft attention grabbing and inspiring safety messages that makes safety meaningful. Create clear, consistent safety messages, so everyone works to a common standard. Understand the psychology behind why people don't listen and how to get around it. Engage workers on safety, no matter how cynical. Instantly generate relevant safety communication with easy to use frameworks and templates. What other Safety Leaders are Saying: "A thoroughly enjoyable read and will now take the place of my dictionary as the most used book on my desk." Michael Carney, HSE Manager Sydney, StarTrack "Simple sound theory backed up with experience, filled with tips and examples of the good, the bad, and the ugly of safety communication, finishing with a "how to" guide." Rachel Murphy, Health Safety and Compliance Coordinator, IHBI Queensland University of Technology "If you want to engage others and change their behaviour through effective communication, then this book is for you." Paul Harper, CEO/Principal Mining Engineer, AMC Consultants "Finally, a real communication book written for the safety professional. I only wish this book were written 15 years sooner." Morris, Elkins, CSP, CPEA, CPSA, Certified Lean Six Sigma Black Belt You'll Wish You Could Have Read it Years Ago! Safety professionals do not pass up this book! If you want to be the inspirational safety leader that you've always dreamed of being, this is the safety communication book for you.


Book Synopsis Transform Your Safety Communication by : Marie-Claire Ross

Download or read book Transform Your Safety Communication written by Marie-Claire Ross and published by . This book was released on 2014-01 with total page 177 pages. Available in PDF, EPUB and Kindle. Book excerpt: Attention Safety Communicators: Do you want everyone Speaking the Same Language on Safety? Are you frustrated that you're not getting the safety message cut through you desire? Your workforce is going to give you about one minute to convince them to work safely. Do you know what to say, or write, in those first 60 seconds? Employees quickly tune out when they hear bland, irrelevant safety messages. For too long they have been fed complicated, legalistic communication written for compliance that totally ignores that people actually want to feel safe at work. What is needed is a new and easy way to create compelling, targeted risk communication that catches attention and keeps it. Yet, at the same time motivates employees to change how they think and act about safety, in order to develop a safe, thriving and productive workplace environment. This new way is "Transform Your Safety Communication." As a safety leader, your role is to prevent workplace accidents. To do this, you need to change behaviour through safety communication. Being a safety culture change agent is crucial to your career success because how you communicate about safety influences whether or not people will accept or reject your safety messages. You need to read this if you want to: Craft attention grabbing and inspiring safety messages that makes safety meaningful. Create clear, consistent safety messages, so everyone works to a common standard. Understand the psychology behind why people don't listen and how to get around it. Engage workers on safety, no matter how cynical. Instantly generate relevant safety communication with easy to use frameworks and templates. What other Safety Leaders are Saying: "A thoroughly enjoyable read and will now take the place of my dictionary as the most used book on my desk." Michael Carney, HSE Manager Sydney, StarTrack "Simple sound theory backed up with experience, filled with tips and examples of the good, the bad, and the ugly of safety communication, finishing with a "how to" guide." Rachel Murphy, Health Safety and Compliance Coordinator, IHBI Queensland University of Technology "If you want to engage others and change their behaviour through effective communication, then this book is for you." Paul Harper, CEO/Principal Mining Engineer, AMC Consultants "Finally, a real communication book written for the safety professional. I only wish this book were written 15 years sooner." Morris, Elkins, CSP, CPEA, CPSA, Certified Lean Six Sigma Black Belt You'll Wish You Could Have Read it Years Ago! Safety professionals do not pass up this book! If you want to be the inspirational safety leader that you've always dreamed of being, this is the safety communication book for you.


Transform Your Safety Communication

Transform Your Safety Communication

Author: Marie-Claire Ross

Publisher:

Published: 2014-01-10

Total Pages: 0

ISBN-13: 9781494967635

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Attention Safety Communicators: Do you want everyone Speaking the Same Language on Safety?Your workforce is going to give you about one minute to convince them to work safely.Do you know what to say, or write, in those first 60 seconds?Employees quickly tune out when they hear bland, irrelevant safety messages. For too long they have been fed complicated, legalistic communication written for compliance that totally ignores that people actually want to feel safe at work.What is needed is a new and easy way to create compelling, targeted risk communication that catches attention and keeps it. Yet, at the same time builds a safe, thriving and productive environment. This new way is "Transform Your Safety Communication."This is the book for you, if you want to:* Create clear, consistent safety messages, so everyone works to a common standard.* Understand the psychology behind why people don't listen. * Engage workers on safety, no matter how cynical.* Learn how to produce authentic and heart felt communication that builds trust.* Quickly generate relevant safety communication with easy to use frameworks and templates.* Accelerate your communication skills to boost your career prospects.>>>>>> What other Safety Leaders are Saying:"A thoroughly enjoyable read and will now take the place of my dictionary as the most used book on my desk."Michael Carney, HSE Manager Sydney, StarTrack"Simple sound theory backed up with experience, filled with tips and examples of the good, the bad, and the ugly of safety communication, finishing with a "how to" guide." Rachel Murphy, Health Safety and Compliance Coordinator, IHBI Queensland University of Technology"If you want to engage others and change their behaviour through effective communication, then this book is for you." Paul Harper, CEO/Principal Mining Engineer, AMC ConsultantsYou'll Wish You Could Have Read it Years Ago!If you want to be the inspirational safety leader that you've always dreamed of being, then get your copy today.


Book Synopsis Transform Your Safety Communication by : Marie-Claire Ross

Download or read book Transform Your Safety Communication written by Marie-Claire Ross and published by . This book was released on 2014-01-10 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Attention Safety Communicators: Do you want everyone Speaking the Same Language on Safety?Your workforce is going to give you about one minute to convince them to work safely.Do you know what to say, or write, in those first 60 seconds?Employees quickly tune out when they hear bland, irrelevant safety messages. For too long they have been fed complicated, legalistic communication written for compliance that totally ignores that people actually want to feel safe at work.What is needed is a new and easy way to create compelling, targeted risk communication that catches attention and keeps it. Yet, at the same time builds a safe, thriving and productive environment. This new way is "Transform Your Safety Communication."This is the book for you, if you want to:* Create clear, consistent safety messages, so everyone works to a common standard.* Understand the psychology behind why people don't listen. * Engage workers on safety, no matter how cynical.* Learn how to produce authentic and heart felt communication that builds trust.* Quickly generate relevant safety communication with easy to use frameworks and templates.* Accelerate your communication skills to boost your career prospects.>>>>>> What other Safety Leaders are Saying:"A thoroughly enjoyable read and will now take the place of my dictionary as the most used book on my desk."Michael Carney, HSE Manager Sydney, StarTrack"Simple sound theory backed up with experience, filled with tips and examples of the good, the bad, and the ugly of safety communication, finishing with a "how to" guide." Rachel Murphy, Health Safety and Compliance Coordinator, IHBI Queensland University of Technology"If you want to engage others and change their behaviour through effective communication, then this book is for you." Paul Harper, CEO/Principal Mining Engineer, AMC ConsultantsYou'll Wish You Could Have Read it Years Ago!If you want to be the inspirational safety leader that you've always dreamed of being, then get your copy today.


Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

Author: Ben Benjamin

Publisher: McGraw Hill Professional

Published: 2012-02-24

Total Pages: 256

ISBN-13: 0071772103

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One of the New York Post's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS Learn to recognize an ineffective communication pattern the instant it occurs ACTION Use specific new strategies to turn the conversation in a better direction PRACTICE Engage in repeated, structured practice to turn those actions into new habits Praise for Conversation Transformation: “Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.” —SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations ”An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life.” —SENATOR JOHN F. KERRY “Practical, inspiring, and powerful. You will never look at your conversations the same way again.” —SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand


Book Synopsis Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns by : Ben Benjamin

Download or read book Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns written by Ben Benjamin and published by McGraw Hill Professional. This book was released on 2012-02-24 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt: One of the New York Post's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS Learn to recognize an ineffective communication pattern the instant it occurs ACTION Use specific new strategies to turn the conversation in a better direction PRACTICE Engage in repeated, structured practice to turn those actions into new habits Praise for Conversation Transformation: “Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.” —SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations ”An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life.” —SENATOR JOHN F. KERRY “Practical, inspiring, and powerful. You will never look at your conversations the same way again.” —SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand


Communicating Social Change

Communicating Social Change

Author: Mohan J. Dutta

Publisher: Taylor & Francis

Published: 2011-05-10

Total Pages: 361

ISBN-13: 1136848819

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Communicating Social Change describes the social challenges that exist in current globalization politics, and examines the communicative processes, strategies and tactics through which social change interventions are constituted in response to the challenges.


Book Synopsis Communicating Social Change by : Mohan J. Dutta

Download or read book Communicating Social Change written by Mohan J. Dutta and published by Taylor & Francis. This book was released on 2011-05-10 with total page 361 pages. Available in PDF, EPUB and Kindle. Book excerpt: Communicating Social Change describes the social challenges that exist in current globalization politics, and examines the communicative processes, strategies and tactics through which social change interventions are constituted in response to the challenges.


Trusted to Thrive

Trusted to Thrive

Author: Marie-Claire Ross

Publisher:

Published: 2022-03-02

Total Pages:

ISBN-13: 9780992419653

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Book Synopsis Trusted to Thrive by : Marie-Claire Ross

Download or read book Trusted to Thrive written by Marie-Claire Ross and published by . This book was released on 2022-03-02 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt:


21 Days of Effective Communication

21 Days of Effective Communication

Author: Ian Tuhovsky

Publisher: Ian Tuhovsky

Published:

Total Pages: 104

ISBN-13:

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Discover how unlocking the hidden secrets to successful communication can create powerful, changes across all areas of your life. As we travel on our journey through life, many of us pick up poor communication habits, but could these habits be holding you back from enjoying all the health, happiness, love and freedom you truly deserve? In 21 Days of Effective Communication, you'll learn not only why the way you communicate makes all the difference to your success, but also just how easy it is to eliminate bad communication habits, overcome your limitations and build better relationships. The best part? You can achieve all this - and more - within just three short weeks. Enjoy immediate improvements to the way you communicate, right from day 1 Packed full of fast, efficient methods for developing better communication skills, this highly practical, step-by-step guide is designed to start producing the results you need IMMEDIATELY. ● There are NO long-winded explanations ● NO complicated processes ● NO psychobabble and absolutely NO jargon... ...Just clear, simple, and powerful exercise you can use right away to: ● Breeze through any social situation feeling cool, calm, and confident at all times. ● Build meaningful, rewarding relationships at work, at home, and in your love life. ● Become a better listener and offer effective emotional support to those you care about. Accelerate your success and start achieving your biggest goals today with just a few, simple techniques Improving your communications skills is about much more than getting on better with those around you. By taking the easy-to-follow, actionable steps outlined in this book, you'll discover how effective communication can make an enormous difference in all areas of your life. Over the course of just 21 days, you'll learn: ● How changing one small word can make a huge difference in the way you approach challenges, overcome obstacles, and achieve your biggest goals. ● How the awesome power of gratitude can work miracles on your mood, your mindset, and your well-being. ● How to successfully persuade, engage, and ask the questions that get you the results you truly want, every single time. ● And MUCH more! Unlock the hidden secrets to better communication and start transforming your life for the better today. Click the BUY NOW button above to order your copy of 21 Days of Effective Communication and you'll also receive a complete, 120 e-book, Mindfulness-Based Stress and Anxiety Management Techniques absolutely free.


Book Synopsis 21 Days of Effective Communication by : Ian Tuhovsky

Download or read book 21 Days of Effective Communication written by Ian Tuhovsky and published by Ian Tuhovsky. This book was released on with total page 104 pages. Available in PDF, EPUB and Kindle. Book excerpt: Discover how unlocking the hidden secrets to successful communication can create powerful, changes across all areas of your life. As we travel on our journey through life, many of us pick up poor communication habits, but could these habits be holding you back from enjoying all the health, happiness, love and freedom you truly deserve? In 21 Days of Effective Communication, you'll learn not only why the way you communicate makes all the difference to your success, but also just how easy it is to eliminate bad communication habits, overcome your limitations and build better relationships. The best part? You can achieve all this - and more - within just three short weeks. Enjoy immediate improvements to the way you communicate, right from day 1 Packed full of fast, efficient methods for developing better communication skills, this highly practical, step-by-step guide is designed to start producing the results you need IMMEDIATELY. ● There are NO long-winded explanations ● NO complicated processes ● NO psychobabble and absolutely NO jargon... ...Just clear, simple, and powerful exercise you can use right away to: ● Breeze through any social situation feeling cool, calm, and confident at all times. ● Build meaningful, rewarding relationships at work, at home, and in your love life. ● Become a better listener and offer effective emotional support to those you care about. Accelerate your success and start achieving your biggest goals today with just a few, simple techniques Improving your communications skills is about much more than getting on better with those around you. By taking the easy-to-follow, actionable steps outlined in this book, you'll discover how effective communication can make an enormous difference in all areas of your life. Over the course of just 21 days, you'll learn: ● How changing one small word can make a huge difference in the way you approach challenges, overcome obstacles, and achieve your biggest goals. ● How the awesome power of gratitude can work miracles on your mood, your mindset, and your well-being. ● How to successfully persuade, engage, and ask the questions that get you the results you truly want, every single time. ● And MUCH more! Unlock the hidden secrets to better communication and start transforming your life for the better today. Click the BUY NOW button above to order your copy of 21 Days of Effective Communication and you'll also receive a complete, 120 e-book, Mindfulness-Based Stress and Anxiety Management Techniques absolutely free.


Keeping Patients Safe

Keeping Patients Safe

Author: Institute of Medicine

Publisher: National Academies Press

Published: 2004-03-27

Total Pages: 485

ISBN-13: 0309187362

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Building on the revolutionary Institute of Medicine reports To Err is Human and Crossing the Quality Chasm, Keeping Patients Safe lays out guidelines for improving patient safety by changing nurses' working conditions and demands. Licensed nurses and unlicensed nursing assistants are critical participants in our national effort to protect patients from health care errors. The nature of the activities nurses typically perform â€" monitoring patients, educating home caretakers, performing treatments, and rescuing patients who are in crisis â€" provides an indispensable resource in detecting and remedying error-producing defects in the U.S. health care system. During the past two decades, substantial changes have been made in the organization and delivery of health care â€" and consequently in the job description and work environment of nurses. As patients are increasingly cared for as outpatients, nurses in hospitals and nursing homes deal with greater severity of illness. Problems in management practices, employee deployment, work and workspace design, and the basic safety culture of health care organizations place patients at further risk. This newest edition in the groundbreaking Institute of Medicine Quality Chasm series discusses the key aspects of the work environment for nurses and reviews the potential improvements in working conditions that are likely to have an impact on patient safety.


Book Synopsis Keeping Patients Safe by : Institute of Medicine

Download or read book Keeping Patients Safe written by Institute of Medicine and published by National Academies Press. This book was released on 2004-03-27 with total page 485 pages. Available in PDF, EPUB and Kindle. Book excerpt: Building on the revolutionary Institute of Medicine reports To Err is Human and Crossing the Quality Chasm, Keeping Patients Safe lays out guidelines for improving patient safety by changing nurses' working conditions and demands. Licensed nurses and unlicensed nursing assistants are critical participants in our national effort to protect patients from health care errors. The nature of the activities nurses typically perform â€" monitoring patients, educating home caretakers, performing treatments, and rescuing patients who are in crisis â€" provides an indispensable resource in detecting and remedying error-producing defects in the U.S. health care system. During the past two decades, substantial changes have been made in the organization and delivery of health care â€" and consequently in the job description and work environment of nurses. As patients are increasingly cared for as outpatients, nurses in hospitals and nursing homes deal with greater severity of illness. Problems in management practices, employee deployment, work and workspace design, and the basic safety culture of health care organizations place patients at further risk. This newest edition in the groundbreaking Institute of Medicine Quality Chasm series discusses the key aspects of the work environment for nurses and reviews the potential improvements in working conditions that are likely to have an impact on patient safety.


Interface Culture

Interface Culture

Author: Steven A. Johnson

Publisher: Basic Books

Published: 1999-10-07

Total Pages: 272

ISBN-13: 9780465036806

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Drawing on his own expertise in the humanities and on the Web, Steven Johnson not only demonstrates how interfaces - those buttons, graphics, and words on the computer screen through which we control information - influence our daily lives, but also tracks their roots back to Victorian novels, early cinema, and even medieval urban planning. The result is a lush cultural and historical tableau in which today's interfaces take their rightful place in the lineage of artistic innovation. With a distinctively accessible style, Interface Culture brings new intellectual depth to the vital discussion of how technology has transformed society, and is sure to provoke wide debate in both literary and technological circles.


Book Synopsis Interface Culture by : Steven A. Johnson

Download or read book Interface Culture written by Steven A. Johnson and published by Basic Books. This book was released on 1999-10-07 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: Drawing on his own expertise in the humanities and on the Web, Steven Johnson not only demonstrates how interfaces - those buttons, graphics, and words on the computer screen through which we control information - influence our daily lives, but also tracks their roots back to Victorian novels, early cinema, and even medieval urban planning. The result is a lush cultural and historical tableau in which today's interfaces take their rightful place in the lineage of artistic innovation. With a distinctively accessible style, Interface Culture brings new intellectual depth to the vital discussion of how technology has transformed society, and is sure to provoke wide debate in both literary and technological circles.


Conscious Communications

Conscious Communications

Author: Mary Shores

Publisher: Hay House, Inc

Published: 2017-08-22

Total Pages: 224

ISBN-13: 1401952143

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Whether we realize it or not, the words we use dictate and control our lives. The persistent messages we repeat can frame our thoughts and trap us into a mind-set that is difficult to break. This mind-set often manifests itself with statements like "I can’t," "I’m not good enough," and "I’ll never find the [insert the blank] I want." Many times, we don’t stop to consider the profound impact that these negative, limiting words have on our mentality, life choices, and the path of possibility that we manifest. After gathering years of research and personal experience with how words affect individuals mentally and emotionally, business owner and communications specialist Mary Shores realized that there is a life-changing theme persistent throughout ancient traditions and spiritual foundations that is supported by scientific professionals. They all agree on one recurring truth: Words have the power to create and transform.Mary took her discoveries and created easy-to-follow, step-by-step practices that can transform each area of your life. Based on two decades of research, Mary teaches how you can create new neural pathways simply by changing your words. You can align your words, thoughts, and actions to produce the results you want. Conscious Communications can show you how!Conscious Communications is your guide to creating a life in alignment with your dreams and desires. With thoroughly tested exercises, research, advice, and personal stories, you will begin to experience the tremendous impact of words and how to utilize the right ones to unleash and unlock the power to create a new reality.


Book Synopsis Conscious Communications by : Mary Shores

Download or read book Conscious Communications written by Mary Shores and published by Hay House, Inc. This book was released on 2017-08-22 with total page 224 pages. Available in PDF, EPUB and Kindle. Book excerpt: Whether we realize it or not, the words we use dictate and control our lives. The persistent messages we repeat can frame our thoughts and trap us into a mind-set that is difficult to break. This mind-set often manifests itself with statements like "I can’t," "I’m not good enough," and "I’ll never find the [insert the blank] I want." Many times, we don’t stop to consider the profound impact that these negative, limiting words have on our mentality, life choices, and the path of possibility that we manifest. After gathering years of research and personal experience with how words affect individuals mentally and emotionally, business owner and communications specialist Mary Shores realized that there is a life-changing theme persistent throughout ancient traditions and spiritual foundations that is supported by scientific professionals. They all agree on one recurring truth: Words have the power to create and transform.Mary took her discoveries and created easy-to-follow, step-by-step practices that can transform each area of your life. Based on two decades of research, Mary teaches how you can create new neural pathways simply by changing your words. You can align your words, thoughts, and actions to produce the results you want. Conscious Communications can show you how!Conscious Communications is your guide to creating a life in alignment with your dreams and desires. With thoroughly tested exercises, research, advice, and personal stories, you will begin to experience the tremendous impact of words and how to utilize the right ones to unleash and unlock the power to create a new reality.


Strategic Internal Communication

Strategic Internal Communication

Author: David Cowan

Publisher: Kogan Page Publishers

Published: 2017-06-03

Total Pages: 233

ISBN-13: 0749478667

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Previously restricted to cascading information and managing day-to-day conversations, internal communication is now essential to empowering employees to deliver business strategy. Strategic Internal Communication shows how to design and implement a strategy which will lead to engaged and motivated staff, increased productivity and consequently improved business performance. The book uses the author's own Dialogue Box tool designed to help companies explore more thoroughly what kinds of conversations they need to have with employees to address internal and cultural challenges. It helps transform organizations into open and transparent communities to ensure that entire workforces are committed to the overall business vision. This fully updated 2nd edition of Strategic Internal Communication includes new information on how to use Dialogue Box during times of transition and organizational change. It also gives advice on how to manage difficult conversations and avoid damaging miscommunication and misinterpretation. Supported by examples and case studies from the author's own experience, Strategic Internal Communication is an indispensable guide to creating an integrated and collaborative culture which will take your organization to the next level of success.


Book Synopsis Strategic Internal Communication by : David Cowan

Download or read book Strategic Internal Communication written by David Cowan and published by Kogan Page Publishers. This book was released on 2017-06-03 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Previously restricted to cascading information and managing day-to-day conversations, internal communication is now essential to empowering employees to deliver business strategy. Strategic Internal Communication shows how to design and implement a strategy which will lead to engaged and motivated staff, increased productivity and consequently improved business performance. The book uses the author's own Dialogue Box tool designed to help companies explore more thoroughly what kinds of conversations they need to have with employees to address internal and cultural challenges. It helps transform organizations into open and transparent communities to ensure that entire workforces are committed to the overall business vision. This fully updated 2nd edition of Strategic Internal Communication includes new information on how to use Dialogue Box during times of transition and organizational change. It also gives advice on how to manage difficult conversations and avoid damaging miscommunication and misinterpretation. Supported by examples and case studies from the author's own experience, Strategic Internal Communication is an indispensable guide to creating an integrated and collaborative culture which will take your organization to the next level of success.